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  • Customers like
    • Installation technician 15
    • Coverage area 10
    • Price 7
  • Customers don't like
    • Poor customer service 133
    • Deceptive policies 68
    • Charges 58

I received a call from AT&T offering me some free extra services, which I accepted. When the services didn't appear, I called them I was told that they had been offered by error and offered me $25.00 to compensate me. I responded by cancelling my service. They proceeded to bill me $150 for early termination. According to them, the fact that they broke their contract didn't justify my breaking... Read more

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  • From mobile
  • Att
  • 10 hours ago
  • #785509

I've had att for a few years now, but this year it completely sucks. I can't watch an entire tv show without the "no connection" scream popping up, my wifi is terrible I can't load anything, and my computer runs slower than a snail in molasses. I'm definitely switching cable provides as soon as possible because I'm tired of this ***. Add comment

ex purchased a iPhone 5 phone tears up take back agent keeps phone says gives 135 credit didn't get credit she also got 2 phones on my account with out my consent asked them they said she could because she was on my account but she was not and is not. then I come to find out that I'm still paying for a tore up I phone that I don't have but 2 other phone that I did not agree to. When I called to... Read more

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Finally got rid of At&t!!! Nothing but hassel's, waiting on the phone with customer service, rates going up for inferior internet service!! Stay away from these crooks!!! In the mean time using my hotspot on my T mobile cell phone and it works great!! Free Netflix streaming, surf the net on my laptop...my connection is twice as fast!! Best thing going! T- mobile has not raised my rates ever!!... Read more

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I applied for services in September of 2015. I only needed internet service because I was starting Industrial Systems Technology at Southern Crescent Technical College in January of 2016. The sales signed me up for Universe Voice and Universe Internet at a cost of $34.79 for Universe Voice and $15 for Universe Internet. My started out with the credits to give the impression that it would be $40... Read more

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Told by AT&T I was eligible for a increased discount through the foundation partnership program. Not only was there not an increase in the discount, they actually removed the discount I was getting. After 45 minutes on the line with the so-called customer service department, I was told this would have to be handled in an AT&T store. Asked AT&T why I would have to go to the store to correct... Read more

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They keep sending me bills, when I cut my service months ago. Every month I get a bill for landline service I no longer have. Last month they told me it was taken care of and I would not receive any more bills. I have been on hold for 1/2 hour and no representative is assisting me with the bill for service I don't even have. Why should I pay for something I don't even have? They make the same... Read more

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So, I called to find out if I would be able to get a refund on $50 I deposited onto my gophone account and never used. The first lady I spoke with said it wouldn't be a problem and I would receive a refund and that she was transferring me to the refund department. I was on hold for 45 minutes then told by a VERY anger "manager" that they have a strict no refund policy and that I was already told... Read more

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We scheduled an appt with a Directv tech to come out (twice) after the order got messed up the first time. After a week and a half, the tech shows today and tells my wife there is no place to put a dish except on a pole in a corner of my 2 acre lot. After he ran off, my wife told me he didn't leave a business card or any further contact information and if I wanted to follow up, i could by calling... Read more

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88 YEAR OLD MOMS LANDLINE WILL NOT RING. 60 DAYS AND 3 HOURS ON PHONE WITH ATT AND STILL NOT RESOLVED. A TERRIBLE COMPANY THAT HAS GOTTEN SO LARGE, THEIR OWN DEPARTMENTS CANNOT COMMUNICATE WITH EACHOTHER. STAY AWAY FROM ATT. I HAVE HELD ON HOLD FOR OVER 2 HOURS. I HAVE SPOKEN WITH ATT PERSONEL FROM EVERY CORNER OF THE WORLD. THEY WANT TO KNOW IF I WOULD SIGN UP FOR TV SERVICE AND THEY CAN'T EVEN... Read more

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