ATT Complaints and Reviews

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  • 2,461+40 mobile complaints
  • $860K claimed losses
  • $342 average
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  • 11 hours ago
  • Internet
  • Internet Service Cancellation
  • 1

I was a customer of AT&T U-Verse internet for 2 years. I then called to canceled, since I had moved and decided to switch to another ISP. I was given a cancellation date and cancellation order #. 6 months later, I realized that I was still being charged (my account was on auto-pay which is why I had not realized earlier). I am still working with them to resolve the issue, but it is... Read more

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  • 20 hours ago
  • Media
  • 3

I am so angry I can barely type. I verse bundle ordered 4 weeks ago. AT&T well aware and kept reminding us if appt. Installer put in srrvuce, we thought, and then we discovered 1. Cannot send email from outlook, 2 no incoming voice calls and 3. Internet speed not much better. Tried to get a fix on voice incoming calls first. After 3 hours on chat and phone, I was told multiple stories with... Read more

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  • Aug 28
  • Internet
  • Galt, California
  • Internet Promotion
  • 13

they offered a 1 year promotion ($55) for 25 meg internet "uverse". the sales person 'upgraded me' for 'free'. said that at the end of the promotion i could downgrade if i wanted... for free without a penalty. well, now the bill has gone to $71 + tax (at the onset he said it would be $65 when it went up). and they will NOT DOWNGRADE ME. all they will say is "we're sorry- those other packages are... Read more

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  • Aug 27
  • Media
  • Local Channels Access
  • 6

Signing up with a 2 year contact was told I could get local channels ended up after signing my locals are now 70 miles away complaining does no good with direct. Yet now bill have gone up in price and today ALL local channels have been blocked due to direct can't get their *** together and cant even aanswer a simple question if I will even get local channels back. So I sit here with no local... Read more

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  • Aug 27
  • Media
  • Houston, Texas
  • Service Switch
  • 3

Moving and I called to be sure I could switch my current services over. I was told "yeah your good to go". I called to schedule my service switch date and now I'm being told uverse is not available in the new address and we have to sign up with DirecTV. Thats a $100 deposit for the freaking dish and another $300 deposit for the service. Mind you I just paid them $264 not even 2 days ago. What a... Read more

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  • Aug 26
  • Cellular Phone
  • Combined Bill Payment
  • 12

Paid my last combined bill payment on Aug 20, & 3 hrs later my phones were turned off, finally got them back on late that nite. Told they would release the $ in couple days and not to worry it should be done before turned off again. Have been told that I didn't pay my bill and been called everything from a liar to a cheat. Well, Monday morn, went to work, 3hrs later phones were off... Read more

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  • Aug 24
  • Home Phone
  • Obtaining Telephone Service
  • 13

Called 1-800-288-2020 to order phone service to new home. They told me about two weeks to be hooked up! I waited the approximate time they told me and then I found out there was no record of my multiple requests for the order. There was no way to find out why! A lot of time and energy was wasted trying to find out what happened. The A. T. & T. corporation doesn't make solving issues possible... Read more

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  • Aug 24
  • Media
  • Suspended Service
  • 9

My mom went out of country and I had her iphone suspended for 6 months. I had it turn back on 08/11/14. My billing ended on the 08/18/14. I got charged a full $30. I called to check why is it im getting charge full, it should be at least pro-rated. The customer rep is no help. Transfer to floor manager and stated "Sorry it is in your terms of agreement when you signed up back in 2012. You should... Read more

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  • Aug 24
  • Media
  • Reno, Nevada
  • Bill Charges
  • 10

att is a joke. i cannot believe these people are in business still. i continously have rip off charges on my bill they make me have to call monthly if i want my bill adjusted to the correct rate but they take up over an hr of my time and make me jump through loops after i waited on hold for a service rep. my bill is always calculated wrong and they dont care. something smells in their financial... Read more

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  • Aug 23
  • Cellular Phone
  • Business Telphone Service
  • 14

at&t is the biggest business phone monopoly scam out there you told you must renew your contract to save on your bill otherwise you will pay higher monthly fees. so, you start a new contract with them and it will take you months and months to get them to stop the over charging on one thing or another. and they always promise you credit on the next bill which only arrives in half I am sick... Read more

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