Att Complaints and Reviews

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  • Customers like
    • Installation technician12
    • Coverage area10
    • Phone7
  • Customers don't like
    • Poor customer service122
    • Deceptive policies67
    • Charges57

  • 13 hours ago
  • Media
  • Atlanta, Georgia
  • 8

Was on the phone for an hour they hung up didnt call back. Called back again after waiting 10 mins to connect i finally got a hold of someone for a second it got disconnected again. And noooo call back. Im beyond pissed!! Not only does at&t love to take your money on *** data overage frees that cost you $15 for one gig only. They have ABSOLUTELY POSITIVELY THE WORST WORST WORST customer... Read more

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  • 2 days ago
  • Other
  • Dayton, Ohio
  • Att Phone
  • 10
  • REVIEW RATING 3/5

I decided to take a traditional landline and move number over to Uverse Voice. What a mistake. They didn't mention that the multi-ring creature I had for 20 plus years wouldn't transfer. They also didn't mention the difficulties with my home alarm not working with the Uverse system. To top it off after being on Uverse for less than 24 hours I was told I couldn't switch back to the way things... Read more

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  • 2 days ago
  • Cellular Phone
  • Raleigh, North Carolina
  • Att Go Phone
  • 4
  • REVIEW RATING 4/5

The voicemail box setup prompt did not function as web page, 3 customer service reps, 1 customer service Supervisor, and 1 expert technical support staffer stated. Even the expert was 180 degrees wrong with setup protocols. They all knew nothing more than what their computer screen stated - redundantly. It turned out that if I had not listened to them and had pressed one key (the pound key no one... Read more

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  • From mobile
  • Att
  • Jul 02
  • by anonymous
  • #659920

Att says the charge per month but it's based upon a 28 day billing cycle. So for 11 months of the year I am losing out. I end up paying an extra month with the days I'm losing out. Just not right. Add comment

  • Jul 02
  • Internet
  • Missouri City, Texas
  • Att U-Verse Internet
  • 10
  • REVIEW RATING 4/5

My Uverse internet acct was suspended due to billing issues. Their records showed that a pymt had been returned by my bank several days before, though NOTHING on my bank's account reflected as such. I called them to find out how exactly what was going on, spent 20 useless minutes navigating the c/s line until I was able to a speak to a rep who advised that the reason my account was suspended... Read more

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  • Jul 01
  • Cellular Phone
  • Los Angeles, California
  • 2G Network Coverage
  • 14
  • REVIEW RATING 4/5

ATT is shutting down it's 2g network by 2016!!!! There are millions of devices that are stuck at 2g but A t n t doesn't give a ***, they want money and all they care about now is tricking people to buy overpriced phones with long term contracts rather than having reliable service in ALL celluar network generations! Worse, many devices that are 2g are locked onto a t n t, meaning that millions of... Read more

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  • Jul 01
  • Cellular Phone
  • Boston, Massachusetts
  • Iphone 6
  • 27
  • REVIEW RATING 5/5

I had my newly upgraded iPhone 6 stolen on February 7th, 2015 and I suspended my device immediately. The phone was surely locked with password while it was stolen. I went to AT&T store and Apple store and took all the steps that I could do in the situation, fully followed the representatives' instructions. I wasn't able to locate the phone because the thief shut off the phone. I requested to... Read more

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  • From mobile
  • Att
  • Jun 30
  • by anonymous
  • #658930

Very slow iPhone after storms. There were more storms coming, but I had no idea because of the coverage lapse. Not pleased. Add comment

  • Jun 29
  • Cellular Phone
  • Wixom, Michigan
  • Wireless Cell Phone Service
  • 24
  • REVIEW RATING 3/5

made a mistake of getting cell phone and a *** internet service from these ***. my internet is sooo slow that i cant even watch a youtube video. as far as cell phones goes, my wife and i got the att phone with 6GB of shared data. my first month bill was $285 after that it is $185. i reduced my data to 3GB shared now the bill is $134. I am like WTF....!! the only provider in our community for the... Read more

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  • Jun 29
  • Home Phone
  • Long Beach, California
  • Home Phone Service
  • 32
  • REVIEW RATING 4/5

I used to have a home phone line through At&t. For some reason, it stopped working. I called to try and find out why....2 1/2 hours later I was literally in tears of frustration. I was transferred 8 separate times. NONE of the supervisors that were supposed to return my call ever did. AND THEY NEVER EVEN LOCATED MY ACCOUNT. Even though I had their bill in my hand with all of my... Read more

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