Submit ›
or
1.5 Based on 947 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Installation technician 15
    • Coverage area 10
    • Price 8
  • Customers don't like
    • Poor customer service 135
    • Deceptive policies 69
    • Charges 59

In April 2016 I called and signed up with Direct TV. which I have no complaints about but they suggested I talk with AT&T since they were partner companies and had good deals to offer since i was now with direct TV. Mind you I was not looking to switch since I had a plan with Sprint and no complaints or issues. We were not obligated to sprint, so I thought I would hear them out. Who isnt interested in saving money???. Well the AT&T rep was... Read more

Was this review helpful? 0 0

I have direct tv, never had a problem with them till ArT&T took over then all all heck broke loose been disconnected a half dozen times on internet and TV because of billing issues which were not my fault. Now I have to pay a reconnection fee of $40.00 and spent 18 phones calls to At&T 4 of which were disconnects and at least 5 or more hours of my time on the phone and countless distress and stress due to this matter. I'm 65 yrs old and this has... Read more

Was this review helpful? 0 0

On June 20th, at 10:22 am Central time I made a call to inquire if I could get a status on a rebate form that I had submitted after I moved my service from Verizon to ATT. The new ATT account number is 578179120467. The person in customer service department diverted the scope of the call to bring my attention to the fact that I was not given a “FREE” tablet that I should have received. I explained that I was not told about a free tablet and... Read more

Was this review helpful? 0 0
  • From mobile
  • Jun 22
  • #870030

I have no signal for as much as I pay. Anywhere and T-Mobile phones have great signal. This very poor service.

Add comment

Thanks AT&T after weeks of trying to get service you have failed. Let me begin with trying to activate new service. I recently purchased a house at which I tried getting internet from AT&T shouldn't be difficult right! After signing up they promised me an install date of the 19th the day I move in. then they were kind enough to change my install date to the 18th when I would not be occupying the property. They then sent me an email which changed... Read more

Was this review helpful? 0 0

I had it with att and direct TV! I'm always differ information.. every person I talk to when I call they say one thing then change it to another! I ordered the home phone U-verse voice then I cancelled because they gave me different instalation dates and times Not to mention prices! So they offer me the same deal I simply decline because of the previous trouble I had but the supervisor insured me if I sign up again for it she will give me $100... Read more

Was this review helpful? 0 0

I am moving to an area that I was told would get coverage and so I purchased an upgrade from AT&T to a buy 2 pay for one iPhone special. Well 2 months later it is confirmed that only Verizon has service in this area so when I called AT&T for my final bill they said I owed them for both phones at over 1200.00. Now, unfortunately, with this move I have also lost one of those to (I suspect) someone that came to purchase some furniture. I had... Read more

Was this review helpful? 0 0

We moved to a new home and were recommended to ATT for their u-Verse and Internet service which we were told we could bundle with our cell phones and save some money. We went to the store and were sold a package supposedly that did all of the above and were quoted a monthly rate of $114.00 for the package. Our first bill was over $400.00 and our second bill was over $375.00 and when i went to one of their stores I was told we were never put in... Read more

Was this review helpful? 0 0

I have an AT&T go phone account. I am on a monthly prepaid plan of $45. Since i am on auto renewal they are givingme a five dollar discount andcharging me $40. Back in February they overcharged me by $10. Upon calling them and sorting the matter out they credited $10 to my prepaid account. Now begins the fun. They said that they are not going to send me acheck for the amount refunded. To use the $10 they credited back to account, the... Read more

Was this review helpful? 0 0

I WAS ON THE PHONE FOR 4 HOURS ATT, DIRECT, I WAS LIED TO ABOUT THE BUNDLE I CALL THEM WHEN I MOVED AND TOLD ME ABOUT THE BUNDLE, WELL IT DOES NOT WORK THE WAY THEY SAY IT TOOK 6 WEEKS JUST TO GET THE BILLS COMBINED AND THEN COME TO FIND OUT INTERNET WAS NOT INCLUDED IT WAS SUB CONTRACTED OUT AND I DIDNT EVEN KNOW UNTIL I HAD A PROBLEM AND LET ME TELL YOU EVERYONE I TALKED TO TOLD ME DIFFERENT STORES NOTHING WAS TRUE IN ANYTHING I AM BEING OVER... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Att.
Filing a new complaint about
×