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  • Customers like
    • Installation technician12
    • Coverage area10
    • Phone7
  • Customers don't like
    • Poor customer service125
    • Deceptive policies67
    • Charges57

  • 5 hours ago
  • Media
  • Hammond, Louisiana
  • 1
  • REVIEW RATING 4/5

I am a current uverse and wireless customer and both systems are down constantly. I have to reboot on a daily basis and this is crazy when you pay a base amount of $184/ month for TV and wireless for the U450 package. My monthly bill averages $225 after taxes and movies on demand. We constantly have outages or problems with recording shows. We only use AT & T now because only cable option.... Read more

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  • 5 hours ago
  • Media
  • Eugene, Oregon
  • Phone
  • 2
  • REVIEW RATING 4/5

I've been to the 4345 Commerce St AT+T store in Eugene, OR four times. On average, be prepared to wait an hour or more, no matter how many employees are in the store, no matter how many customers are waiting. The only AT+T employee, who was helpful, was a young man named Chris. We came back this evening and hoped we would be dealing with Chris. Unfortunately for us, Chris was done for the... Read more

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  • 18 hours ago
  • Media
  • Staten Island, New York
  • Wireless Customer Service
  • 9
  • REVIEW RATING 4/5

My family has been a long time customer with AT&T, since the company was Cingular. For billing purposes, after my mother-in-law passed away last year, I attempted to transfer the account from her name into my name. Several customer representatives have dealt with my account, yet have progressively made the situation worse, including completely editing my plan without authorization. AT&T... Read more

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  • 2 days ago
  • Media
  • Rancho Santa Margarita, California
  • Att Direct Tv Bundle
  • 24
  • REVIEW RATING 4/5

here's the thing i found a bundle on the att web page it read all in one plan 145 channels 4tv's 4 cell phone's 15gb data 200/month for 12 months.so i talked to a online rep she started the account without asking me then said if i wanted the deal i would have to go into the local att store to set everything up. so i went to the store and spent over 5 hours setting up service. a few weeks... Read more

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  • 2 days ago
  • Media
  • Kerrville, Texas
  • Cell And Internet Service
  • 20
  • REVIEW RATING 4/5

While on a call (8/7/2015) to AT&T, I was offered the option to reduce my data plan and save $5.00 on my bill. As I don't use much data on my devices, and with the understanding I could return to the previous plan if it was not enough, I accepted. Three weeks later, when I received my bill, I was shocked to see it had increased by $60.00. Naturally, I called (8/28/2015) to find out what... Read more

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  • Aug 28
  • Media
  • Dallas, Texas
  • 12
  • REVIEW RATING 4/5

I called to setup service with AT&T because my apartment complex recommended them. Was quoted amount of $19.95 plus tax to setup. My credit was ran and agent said everything was good to go. No equipment fees or setup fees, which I verified again after listening to their recording. Bait and switch, they came back with a new total of 128.77. Called and was on hold over 1 1/2 hours, which I... Read more

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  • Aug 28
  • Media
  • Land Line
  • 5
  • REVIEW RATING 3/5

For four days, four of us spent time (mostly on hold) on the phone trying to get AT&T out to activate an outside phone jack. Hours and hours were wasted and I am still on the phone today trying to get a technician out. AT&T's front line people are not trained well enough to be in customer service. Each of us tried to get transferred to a supervisor without success. For this particular... Read more

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  • From mobile
  • Att
  • Aug 28
  • by anonymous
  • #690727

worse costumer service ever...horrible Add comment

  • Aug 28
  • Media
  • Cell Phone Plans
  • 11
  • REVIEW RATING 4/5

I purchased my husband a new iPhone from Target but through AT&T. The guy checked with them two separate times, via telephone, to confirm what the extra charge would be for my husband's phone - since we were sharing the data plan. Guess what?! When I got the bill it was many dollars more than they told the salesguy at Target - many. And I called and complained -- "oh we're sorry you got... Read more

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  • From mobile
  • Att
  • Aug 27
  • by anonymous
  • #690411

I sat in your dam store for 45 minutes for them to tell me I have to go somewhere else. Add comment

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