ATT Complaints and Reviews

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ATT
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  • 2,401+27 mobile complaints
  • $850K claimed losses
  • $350 average
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  • 4 hours ago
  • Advertisements and Cons
  • Tv Advertisement
  • 1

AT&T has been running an ad on TV for some time now which shows 4 women in suits and one man and the store employee gal. All the women have speaking parts and are made to look intelligent and business like, meanwhile the one man in the ad says nothing and is made to look like an ***. In fact they make the man look kind of sissy like. I have a problem with that for the simple fact that if... Read more

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  • 17 hours ago
  • Cellular Phone
  • Los Angeles, California
  • 3

Every month, we spent A LOT of time fixing the recurring problems ATT calls us for both for our cell phones and U verse. Here are some of the problems I can remember. (There are so many, I may have forgotten the little issues they bug us with) 1. EVERY MONTH We receive a phone call from AT&T saying that our payment cannot be processed and we have to pay a let fee. Once, maybe 8 months ago... Read more

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One side of my screen stopped working

  • 1 day ago
  • Media
  • 1
  • 1

AT&T is a joke! There is absolutely no customer service. There were charges on our bill that didn't belong. AT&T agreed and during the online chat they gave us a great deal to compensate for the error. They said they would send an email confirming the deal. Glad I printed the chat conversation. Of course we never received the email with the deal. When we called back to inquire they said... Read more

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  • 1 day ago
  • Media
  • San Diego, California
  • Poor Customer Service
  • 1

Got u verse last year tv and internet form local store. Went there today to cancel it. It turns out , they don't help to cancel via store. Mira Mesa San Diego. Rep was not helpful or didn't even try to find out the reason for cancellation. You are supposed to call customer service to cancel. Called customer service and kept on hold for 30 min and still on hold while I type this. What's more,... Read more

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  • 1 day ago
  • Home Phone
  • Att Home Phone Service
  • 2

I was charged $2.09 for a directory assistance call I didn't make between June 12 and July 12, 2014. Most of the month we were on vacation and the phone was not used. I called their 800 number and was on hold form 10-12 minutes. After finally getting a rep, she said she would check. After waiting another 10 minutes I hung up. I went to their web site to contact ATT and explain the problem but... Read more

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  • 1 day ago
  • Cellular Phone
  • Damaged Samsung Galaxy S3

I purchased a Samsung Galaxy S3 from AT&T. We also purchased the insurance for the phone. The phone was lost and when found it was damaged. We made a claim with the insurance. We were sent another phone. Over two years later after the contract with AT&T was completed we requested that AT&T unlock the phone. They refused because the phone that was provided by their insurance... Read more

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  • 2 days ago
  • Media
  • Auto Payment

I was a long time AT&T customer. I had my internet, cable, land line home phone (not wireless and not digital), plus 3 cell phones. I needed to lower my expenses so I called AT&T to see what can be worked out. It took me close to 4 months to get connected with the Department that deals with land lines. I was constantly transferred to the wrong departments, dropped calls, and by the... Read more

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  • Jul 19
  • Television/ Radio
  • Kansas City, Missouri
  • Bad Internet Service
  • 12

We were invited to piggyback off a neighbors internet and the arrangement worked fine until they moved. We choose AT&T for the price. First of all we didn't get the promised $200 reward card. Setting up the internet took a tech savvy friend a while to do. Secondly, we haven't received a bill for over a year, we are not getting notices by e-mail either. If we don't pay the bill they shut off... Read more

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  • Jul 19
  • Television/ Radio
  • Pensacola, Florida
  • Data Recovery Service
  • 7

We are on the family plan 4 lines and 10 gigs of data .They charged us for the 10 gigs of data and then an additional 12 gigs of data at 15.00 dollars a pop. the funny thing is when they added up the data it did not add up to the to the first 10 gigs we were being charged for,and yet they keep charging us for data at 15.00 a gig .They say they are taking care of it ,the bill keeps getting higher... Read more

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