Att Complaints and Reviews

1.7
  • Installation technician10 votes
  • Coverage area8 votes
  • Selection of phones8 votes
  • Poor customer service117 votes
  • Deceptive policies51 votes
  • Charges44 votes
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  • 34 minutes ago
  • Cellular Phone
  • Cincinnati, Ohio
  • Wireless Service
  • 1

I travel a lot for my job and have AT&T Wireless. I am always travelling throughout Southern Ohio, Central and Southern Kentucky, and Southeast Indiana. There are so many dead zones and areas where there is no LTE coverage at all. My co-worker who travels with me has Verizon and has never encountered a dead zone in any of those places. He literally has coverage everywhere. He never has... Read more

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  • 8 hours ago
  • Media
  • Mercer Island, Washington
  • 2

Initially I bought a new Apple computer. AT&T send me a device for micro soft computer att charged me 200 dollars I went to a local store and exchanged it. The device never worked. I tried to down load an up grade for my computer Several times and after 5 months the. Battery quit I retirned the device to the store. Called att canceling my service. I returned to the store and... Read more

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  • From mobile
  • Att
  • 10 hours ago
  • by anonymous
  • #613408

These people have the worse customer service ever!!!! Even the "supervisor" got smart with me then he hung up on me!! Don't use this company they are jokes! Add comment

  • 19 hours ago
  • Cellular Phone
  • Colleyville, Texas
  • Phone Plan
  • 8

The update forced me to decline it over 6 times. After my last decline I made a call with the phone and set it down to go through my files. No update was allowed or occurring when I set it down and traveled around the building. I came back to the phone after approximately 20 minutes and picked up my phone. When I took the phone out of its dark mode I noticed a large update of approximately 84mb... Read more

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  • 20 hours ago
  • Cellular Phone
  • Cumming, Georgia
  • Samsung Galaxy S4 Active
  • 1
  • 1
  • 1

Wow! I am super disappointed and frustrated. When I first bought my Galaxy S4 Active, one of the sales representatives told me that it was such a durable phone that I did not need a case for it (I was going to invest in an Otter box or similar durable case). The phone was brand new and had just come out on the market, and I did not know any better than to believe the sales rep. I still bought a... Read more

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  • From mobile
  • Att
  • 1 day ago
  • by anonymous
  • #613156

Called to switch my father's phone from one apt to another in same building and it took over 40 minutes to get it done! The same physical address and only change was from one apt to another. Completely unacceptable! I would switch carriers in a heartbeat but they are the only ones available. Add comment

  • 1 day ago
  • Cellular Phone
  • Detroit, Michigan
  • Iphone 5S
  • 5

Ordered refurbished phone on their website. They told me it comes with warranty. Had tons of issues in the first 90 days, I wanted to exchange it and they wouldnt. They tell me deal with apple. Ok, great so apple is not close to me. Spoke to apple and they said I can mail it to them? Great so how long will I be without a phone now? NEVER EVER GET REBURBISHED PHONE FROM AT&T. THEY sold me... Read more

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  • 2 days ago
  • Media
  • Grand Rapids, Michigan
  • 7
  • REVIEW RATING 4/5

I have tried for two days to talk to anybody, I am on hold today for one and a half hours already, and still nobody will pick up. Yesterday I was on hold for 4 hrs. WHAT IS THE PROBLEM? I can not believe the service. Is anybody else having this problem? I can talk to direct tv with no problem, but they cant help me. Does anybody work at att? If no one is there cant they leave a recording. help... Read more

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  • 2 days ago
  • Cellular Phone
  • Trenton, New Jersey
  • Cell Phone Insurance
  • 8
  • REVIEW RATING 3/5

ATT salesman convinces us of the benefit of buying insurance coverage on cell phones, so we do, 11 months into coverage (with monthly charges on the bill from ATT), one of our phones is stolen and so we call ATT for a replacement, which is what the salesman said "If your phone is lost, stolen, damaged, we'll just send you a new one!" And they did and charged us an additional $150 for... Read more

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  • 2 days ago
  • Internet
  • Hoffman Estates, Illinois
  • Uverse
  • 9
  • REVIEW RATING 4/5

I was forced to use AT&T at an apartment I was in for a short 3 month lease. I had to have the technician come out. $160. I had to enroll in auto-pay (b/c I wouldn't sign a year contract). they never auto-debited on time, and would charge me late fees and threaten to disconnect service. I called every month for the three months and they kept telling me the auto-pay was up and working, but... Read more

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