1.8
  • Coverage area5 votes
  • Installation Technician4 votes
  • Price4 votes
  • Poor customer service46 votes
  • Deceptive policies27 votes
  • Charges25 votes
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  • From mobile
  • Att
  • 3 hours ago
  • by anonymous
  • #587117

My account been hacked since last year I have visited several stores n still have same issues still can't get in my account they can't even find my account either online Add comment

  • 8 hours ago
  • Internet
  • Stone Mountain, Georgia
  • 6

Title is What happens when the Land of Lincoln collides with the Land of Cotton Go to the blog Thespokentruth4u.blogspot.com and see the answer. You will be shocked and stop doing business with AT& At the sight AT&T openly discriminated against its top sales person. Witness how the did this man in and all he was doing was making money for the company. It is all documented truth. So go... Read more

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  • 2 days ago
  • Media
  • San Jose, California
  • Dsl
  • 20
  • REVIEW RATING 4/5

We had 3 times where we waited and got disconnected. The Britney in Kansas answered, and instead of acknowledging our issue (a new cap on DSL download data was thrown at us today) she pushed new packages on us and then when we reminded her our problem is the DSL data cap notification email, and we wanted to ask about that, she just HUNG UP. So my wife called again and by some coincidence we got... Read more

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  • Jan 23
  • Media
  • Colleyville, Texas
  • Phone Support
  • 26
  • REVIEW RATING 4/5

Spent 3 hours on the phone, on hold, being transferred, and explaining my issues to 5 different people in 3 different departments. Only to be "accidentally" hung up on with no resolution to my problem. The problem was overcharges and combining of my accounts. I have been double paying for the last 7 months. All i could donin the end was pay it once more and cancel all AT&T services even tho i... Read more

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  • Jan 23
  • Cellular Phone
  • Grass Valley, California
  • Billing Department
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

Awful Exsprience. I have always but in the middle of my thoughts of AT&T. Last Thursday I talked to a AT&T rep about my bill be so HIGH from data charges due to my recent move to California and not have as much WIFI access as I had back at home. The rep suggested I get U Verse and then I can lower my DATA plan. Also talked me into paying $200 dollars and updating my phone to the Iphone 6... Read more

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  • Jan 22
  • Cellular Phone
  • New York, United States
  • Cell Phone
  • 2
  • 2
  • 29
  • REVIEW RATING 4/5

THIS WILL JUTIFY A CLASS ACTION SUIT AGAINST A T @ T. MOST LIKELY FOR MILLIONS. I LOST MY PHONE AND WENT TO A T@T AND PURCHASED A CHEAP $ 60.00 PIECE OF *** TO USE UNTIL I COULD BY A GOOD ONE. REMEMER IT WAS $ 60.00. WHEN THE NEXT BILLING CYCLE CAME DUE WE FOUND THATTHEY TACKED ON AN INSURANCE CHARGE OF $ 6.99 PER MONTH .[WITH OUT MY PERMISSION OR KNOWLEDGE] NICE SCAM THAT IS FOISTED ON... Read more

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  • Jan 22
  • Internet
  • Charlotte, North Carolina
  • Billing Department
  • 15
  • REVIEW RATING 3/5

I've been with AT&T since the end of May 2014. They have got the worse billing department that I have ever had to deal with. Each and every single month I have had to call and complain about the bill. They are never billing me for the correct amount. I had to give up on the phone as over 1/2 the month I didn't have services. I love the TV and internet----but I'm not sure it is worth all the... Read more

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  • Jan 22
  • Cellular Phone
  • Chicago, Illinois
  • Phone Upgrade
  • 1
  • 1
  • 22
  • REVIEW RATING 5/5

I have been a customer of AT&T since 2011. I became a wireless customer in 2011. On Monday, January 19, 2015 I was alerted via the web by the wireless provider I was notified that I was eligible for an upgrade on one of my four lines. I am the primary holder on the wireless account so I was given option of either paying the installment in full or paying $275 and then returning my current... Read more

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  • Jan 22
  • Cellular Phone
  • Auburn, Maine
  • Hotspot
  • 13
  • REVIEW RATING 4/5

I just got off the phone with att. Watch out for them. They do NOT tell you what the ramifications will be if you do anything with your account. They sell you products you don't need or want whether it is appropriate for you or your area. Was told by their technical support ( after my 5th phone call) that the hotspot was useless in Maine. I had called again and again because it rarely worked.... Read more

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  • Jan 21
  • Home Phone
  • San Diego, California
  • Billing Department
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Just discovered on my December bill that ATT U-verse raised their late fee to $9. When I called, an agent told me this happened in November 2014. This seems to be an excessive amount to charge consumers for missing the deadline by a day or two. Apparently there is no grace period. For me, $9 is approximately 10 percent of my total bill. I do not remember getting any notification of this. I can't... Read more

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