Att Complaints and Reviews

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  • Customers like
    • Installation technician12
    • Coverage area10
    • Phone7
  • Customers don't like
    • Poor customer service123
    • Deceptive policies67
    • Charges57

  • 12 hours ago
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Denver, Colorado
  • Wireless Service
  • 5
  • REVIEW RATING 3/5

AT&T is the very worst wireless provider. I have three devices on this network. When one of the three devices was not working properly, I was unable to trade the device in for a new one without paying an exhorbinent fee. So I tried to at least downgrade my family share plan (I currently pay over $200 per month for two lines) and was unable to do so at the online site. I waited on hold for... Read more

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  • From mobile
  • Att
  • 13 hours ago
  • by anonymous
  • #672964

Lie about promise to $100 credit towards my account for upgrade on 4 phones with the next plan been with at&t for over 20 years they admit it they were wrong but now its to late to return the phone and said i was stuck with them or pay full price to cancel service. SCAM. Im going to Verizon. BY BY at&t suck now after 20 years your loosing me over $100 YOU PROMISE. Pretty sorry Add comment

  • 19 hours ago
  • Media
  • Boynton Beach, Florida
  • 3

I was on the phone trying to get an appointment so that the technician could come out and move my router and a uverse box to another place in the house. It took. Approximately 3 hours to get to speak to someone i could understand. The appt was set for today they never came. I called again and after speaking to a representative she tells me there was never an appointment made. She made a new appt.... Read more

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  • 1 day ago
  • Cellular Phone
  • Astoria, New York
  • Iphone Cell Phone
  • 22
  • REVIEW RATING 4/5

I decided to switch AT&T for another carrier because of the high costs. After I found the one that satisfied my needs I started the process. I transferred the numbers from AT&T to T-Mobile on July 22nd canceling automatically the previous account. I owe about $260 for an Early Termination Fee. My billing cycle with AT&T ends on August 2nd, so I have to wait until that date to pay this... Read more

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  • 2 days ago
  • Television/ Radio
  • Lakeside, California
  • Wifi Connection
  • 18
  • REVIEW RATING 4/5

I used to have Verizon. I was treated very badly there. I went to att. there service was far worse then Verizon. I seem to have bad luck with comm. company's. I have D tv. now that it is part of att we will probibly cancel. We will have to find an internet service that can give us good service. I have never had such bad customer service as I had with att. How sad that a company that has been in... Read more

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  • 2 days ago
  • Internet
  • San Jose, California
  • At&t Corporate
  • 34
  • REVIEW RATING 4/5

AT&T has endangered the life of my daughter. The AT&T investigator / executive staff informed an AT&T employee of an investigation into him engaging in prostitution. I cooperated with AT&T ONLY after the investigator promised all measures of privacy. 30 minutes after he agreed in writing, and I shared the information, that information was conveyed to the AT&T employee under... Read more

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  • 2 days ago
  • Internet
  • Chesterfield, Missouri
  • Internet Account
  • 22
  • REVIEW RATING 4/5

Tried to cancel internet service. After finally talking to a real person to cancel they sent me to the cancellation dept. They close at 5pm closed on weekends which the person im sure knew before transferring the call. Anyway I took a long lunch break during the week called and cancelled took 35 minutes. They said they would send a final bill but it will take a couple weeks. A month later... Read more

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  • 2 days ago
  • Cellular Phone
  • Beaverton, Oregon
  • Att Next24 With Samsung Galaxy 6 Active
  • 20
  • REVIEW RATING 4/5

AT&T has deceptive and predatory practices. My fiancee and I went into an AT&T store 2 days ago to sign up for the Next24 plan with new Samsung Galaxy 6 Active phones. I was primary on the account because we used a discount from my work. My fiancee traded in his Samsung Galaxy 4 phone for the $200 credit. We sign, everything seems ok, and we leave. We get home and discover the phone... Read more

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  • Jul 25
  • Media
  • New Caney, Texas
  • 21
  • REVIEW RATING 4/5

I have had att for quite some time now for internet purposes, and i was only paying $25.00 a month for a year then it went up to $43.00 a month after that, then i has the pleasure of speaking to someone last week and told me if i upgraded my uverse that i would still pay $43.00 a month, well i reviewed my bill for this month and it has literally tripled to what it was in the beginning, now its... Read more

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  • Jul 24
  • Internet
  • Auburn, Alabama
  • 45
  • REVIEW RATING 4/5

I ordered an internet service with AT&T 3 weeks ago. They suggested to get a bundle (Direct TV, Phone, and Internet) to save money. They sent a technician to come and set up the Direct TV the next day and charged me the setup fee. After so many no shows for my internet and phone service installation and after hours of me spending time on the phone with AT&T, a representative told me... Read more

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