ATT Complaints and Reviews

1.7
  • Installation technician11 votes
  • Coverage area10 votes
  • Selection of phones8 votes
  • Poor customer service138 votes
  • Deceptive policies65 votes
  • Charges56 votes
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  • 11 hours ago
  • Cellular Phone
  • Dallas, Texas
  • 8

Husband n I have usd ATT before it ws ATT My husb. passed away.He was n nursing hm n my IPhone3 battery stopped working.I had 2 get a go phone asap.Its the only phone I have.It did nt work good.I tried 2 order another IPhone but they would not let me.Costumer serv. was hateful n a lady bf a bad storm was going to cut my phone off bc it was in husb.name.Iv paid bill out of my C. account 4 yrs.No... Read more

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  • 1 day ago
  • Media
  • Independence, Missouri
  • 7
  • REVIEW RATING 3/5

ATT-r u listening? Do u even care? I "fired" u in January of this year after 40+ years.was like being in an abusive relationship.. Tired of your "special" math your using over there- u ripped me off for the last time. VERY HAPPY NOW WITH SPRINT AND COMCAST... Hmmm they don't seem to use the same math..send me a bill and it is ALWAYS the same as they tell me it is.. Looking for an govt agency now... Read more

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  • From mobile
  • ATT
  • 1 day ago
  • by anonymous
  • #623731

44 minutes and waiting. the rage inside grows every minute that passes. The music will stop for a split second making you think the technician answered but it then again starts back up again. i am beyond pissed Add comment

  • 2 days ago
  • Media
  • Logansport, Indiana
  • 10
  • REVIEW RATING 4/5

Horrible customer service, I was double billed, when I called I told the guy the refund needs to go to account (A)... and is suppose to only come from account (B)... i repeated this many times using the numbers of the accounts, the AT&T rep, seemed almost like he couldn't careless, and kept telling me "yea don't worry, I got it, yea, yea, I got it"... well they still messed it up.. this has... Read more

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  • Apr 16
  • Media
  • Miami, Florida
  • Billing Department
  • 9
  • REVIEW RATING 4/5

When you call AT&T the auto attendant continues to ask you the same questions over and over again. It takes 30 minutes to get a human on the phone. Also prey that the call is not handled overseas... My complaint is getting billed for a service that was never installed and nobody can find my account. Foretheremore, The level of customer service the way they handle the customer is poor. You are... Read more

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  • From mobile
  • ATT
  • Apr 16
  • by anonymous
  • #622826

I used what 's up to make international call whith those who have what's up too. And the call suppose to be free. In my surprise you sent me a message that you charge me $200. Where am I going to get this many? Please, if I knew I could not make this call. Review my case please Add comment

  • Apr 16
  • Cellular Phone
  • Hot Springs, Arkansas
  • Cell Phone Upgrade
  • 2
  • 2
  • 25
  • REVIEW RATING 5/5

We changed to a family plan a while back as we desperately needed to cut our cell bill. This saved us $25 a phone, so $100 a month. This allowed me to keep my plan and phones which was wonderful. I recently upgraded one of our phones choosing to extend our plan and get a refurbished phone for $49. When I received the next bill it was $25 higher than it should have been. I called and was told... Read more

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  • Apr 16
  • Cellular Phone
  • Cincinnati, Ohio
  • Wireless Service
  • 11
  • REVIEW RATING 4/5

This is the third night in a row I am having problems connecting to the internet on my iphone 6 here in Anderson Township, Ohio. AT&T's frequent network problems and outages are growing very old. I've been with them for four months now, and I am having more problems now than I ever did with Verizon in two years. A couple of weeks ago, texts weren't going through and I was dropping a lot of... Read more

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  • Apr 16
  • Cellular Phone
  • Hawaii, United States
  • Phone Service
  • 10
  • REVIEW RATING 4/5

I need a new line just for calling but since I have an iphone, they are charging me data even if I don't use it or even if I have it blocked and have no intention of using it. They argue that an Iphone should have a data plan regardless you want it or not. They took out the charge if I call and contest it, but every month the charges reappear again and again and have to call customer service to... Read more

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  • Apr 15
  • Media
  • Richardson, Texas
  • Billing Department
  • 16
  • REVIEW RATING 3/5

For about four months, when comes the day to pay At&T I live what i would call a novel! I call their number, that silly machine asks me a bunch of stuff and repeats everything after me. But then came the moment that it asks me of some security code, that i dont have (maybe my husband has it?), so i call him and he gives me "the number" and, isnt right. So i try talk to some representative and... Read more

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