ATT Complaints and Reviews

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ATT
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  • 2,404+28 mobile complaints
  • $850K claimed losses
  • $350 average
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Bought 2note 2s outright. Signed a contract for 6gb 160$a month. Ended up getting charged 230+ every month. Att refused to credit my account so I canceled. Yes I had been paying. Saw mybank sstatement and freaked. Worst costumer service.

  • 1 day ago
  • Television/ Radio
  • Poor Service
  • 1

Att makes me want to go pay comcast prices. I have been without services for 4 days and truly they don't care. We will get to you when we can. I have set an appt. everyday for 4 days. They have ran the test and tell me it is an outside problem, why on the 4th day send an inside tech., that can't do anything but tell me he will have to schedule an outside tech. It is very sad that I... Read more

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  • 1 day ago
  • Television/ Radio
  • Worcester, Massachusetts
  • Tablet Purchase
  • 2

They conned my boyfriend into getting a tablet and he told the representative that he was hardly able to pay his bill as it is and that is why we have a late fee every month because when he signed up he was told his bill would be $80/month but when it came in, it was more like &180/month with late fee and all taxes and fees which were not explained. He asked if it would include taxes on that... Read more

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  • 1 day ago
  • Media
  • Operation Scheme Mode
  • 1

They are instructed to maximize customer accounts receivables with overcharges. The customer is then led through a maze of "automated system" robots, and "customer service" reps who double talk and do not have the authority to reverse charges. If you are overcharged, it will consume about 2 hours of your time and you will be transferred to a number of different customer service people until you... Read more

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  • 1 day ago
  • Television/ Radio
  • Tv Advertisement
  • 7

AT&T has been running an ad on TV for some time now which shows 4 women in suits and one man and the store employee gal. All the women have speaking parts and are made to look intelligent and business like, meanwhile the one man in the ad says nothing and is made to look like an ***. In fact they make the man look kind of sissy like. I have a problem with that for the simple fact that if... Read more

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  • 2 days ago
  • Cellular Phone
  • Los Angeles, California
  • Bad Phone Service
  • 7

Every month, we spent A LOT of time fixing the recurring problems ATT calls us for both for our cell phones and U verse. Here are some of the problems I can remember. (There are so many, I may have forgotten the little issues they bug us with) 1. EVERY MONTH We receive a phone call from AT&T saying that our payment cannot be processed and we have to pay a let fee. Once, maybe 8 months ago... Read more

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One side of my screen stopped working

  • Jul 22
  • Cellular Phone
  • No Customer Service
  • 1
  • 6

AT&T is a joke! There is absolutely no customer service. There were charges on our bill that didn't belong. AT&T agreed and during the online chat they gave us a great deal to compensate for the error. They said they would send an email confirming the deal. Glad I printed the chat conversation. Of course we never received the email with the deal. When we called back to inquire they said... Read more

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  • Jul 21
  • Media
  • San Diego, California
  • Property Damage Repair
  • 2

Got u verse last year tv and internet form local store. Went there today to cancel it. It turns out , they don't help to cancel via store. Mira Mesa San Diego. Rep was not helpful or didn't even try to find out the reason for cancellation. You are supposed to call customer service to cancel. Called customer service and kept on hold for 30 min and still on hold while I type this. What's more,... Read more

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  • Jul 21
  • Home Phone
  • Att Home Phone Service
  • 3

I was charged $2.09 for a directory assistance call I didn't make between June 12 and July 12, 2014. Most of the month we were on vacation and the phone was not used. I called their 800 number and was on hold form 10-12 minutes. After finally getting a rep, she said she would check. After waiting another 10 minutes I hung up. I went to their web site to contact ATT and explain the problem but... Read more

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