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1.5 Based on 982 reviews
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  • Customers like
    • Installation technician 16
    • Coverage area 10
    • Price 8
  • Customers don't like
    • Poor customer service 136
    • Deceptive policies 69
    • Charges 59

An ATT agent named KIM, ID number MC854P, offered me an internet, home phone, and TV for 70-75$ a month. Also promised a $200 reward/gift card. She said I had to pay a one time fee to process the order of 21.60$ at the time of the call. I did, she said there be NO installation fees or any other fees. About a week later I get a bill from Direct TV for $53.12 and another one in my email from ATT for $154.91. Do does bills add up to the bundle... Read more

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I am really upset with the customer service at AT&T in locust grove Virginia. I dropped my phone and needed to replace it. When I went to the store he sold me a body guard screen protector and put it on my broke phone for me to use and then put on my insurance phone when I got it. My insurance phone came a day later and when I went to get my protector off my phone it was shattered from the representative putting it on a broken phone. This was... Read more

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  • From mobile
  • 2 days ago
  • #889754

I had bought this phone a while back and had droped it by accident. I had aslo purchase device with insurance So what can I do about getting another replacement

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WHO WANTS TO JOIN ME AND BRING A CLASS ACTION LAWSUIT AGAINST ATT FOR CAUSING ME A NERVOUS BREAK DOWN AND STEALING BY ILLEGALLY OVER BILLING THEIR CUSTOMERS. IF MC DONALDS CAN BE SUID FOR 1 MILLION FOR A HOT CUP OF COFFEE HOW MUCH CAN I GET FOR 5 YEARS OF UNDUE STRESS RESULTING IN A NERVOUS BREAK DOWN For 5 years I have had to call ATT every 2 to 3 months and stay on hold for one two hours after being hung up on and disconnected. I have ATT... Read more

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I currently have Uverse 450 pacakge with home phone and high speed internet. My initial bill was 191.00 in April of 2015, in June it went up to 206.00, in May 2016 it went up to 211.00. Then in June of 2016 it went up to 302.00. I contacted AT&T to attempt to get a better price on the current service I have only to be offered Direct TV for a better price, or to move my cell phone service to AT&T. Since the online chat rep couldn't help me, I... Read more

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In the Summer of 2015 USBI (Long Distance Carrier) called my parents home and without their authorization force placed their Long Distance Service on their AT&T account. Since AT&T allows them access to their customer's private information, which makes it very easy for them to illegally force place their Long Distance Service on their accounts. I see this as a complete violation. The consumer ALWAYS have the right to make any choices when it... Read more

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Beware! This is consumer fraud at its finest. Internet speed is very slow using 3G technology with limited 4G about 1 MB/sec if you're lucky. If you go on Facebook or watch a few YouTube videos, which will need time to buffer, you will be charged massive data overage fees. One Netflix movie will cost you $1,000+ in overage fees. Compare that to every other company having unlimited data for the most part. Now for the good stuff! This... Read more

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  • From mobile
  • Jul 23
  • #887424

Just saw a commercial for AT&T where a bully take someone's phone so you can take his girlfriend to the movies. Does AT&T support bullying this commercial that makes it looks like it does

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I have been with At&T for internet and TV for so many years I can't count. Recently, after 20 years with Verizon I moved to AT&T for the buy one get one free Samsung Galaxy S7 Edge and Combined Billing. The AT&T employee told me that doing the combine billing would cause problems but I did not listen, I wanted to save the additional $10 per month. Everyone knows how you have to pay the first enormous bill, which I paid before it was due. Since... Read more

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Trying to pay my AT&T bill over the phone or through the internet is one of the worst services I have ever encountered. There are no keys allowed to be pressed on the cell phone when you try to pay over the phone. You have to speak and the automated service frequently misunderstands your words as if by intent.The internet passwords upon passwords that are required is ridiculous. Verizon pay by phone service or any store are not as f******up like... Read more

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