Att Complaints and Reviews

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  • Customers like
    • Installation technician12
    • Coverage area10
    • Phone7
  • Customers don't like
    • Poor customer service125
    • Deceptive policies67
    • Charges57

  • 1 day ago
  • Media
  • Rancho Santa Margarita, California
  • Att Direct Tv Bundle
  • 12
  • REVIEW RATING 4/5

here's the thing i found a bundle on the att web page it read all in one plan 145 channels 4tv's 4 cell phone's 15gb data 200/month for 12 months.so i talked to a online rep she started the account without asking me then said if i wanted the deal i would have to go into the local att store to set everything up. so i went to the store and spent over 5 hours setting up service. a few weeks... Read more

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  • 1 day ago
  • Media
  • Kerrville, Texas
  • Cell And Internet Service
  • 13
  • REVIEW RATING 4/5

While on a call (8/7/2015) to AT&T, I was offered the option to reduce my data plan and save $5.00 on my bill. As I don't use much data on my devices, and with the understanding I could return to the previous plan if it was not enough, I accepted. Three weeks later, when I received my bill, I was shocked to see it had increased by $60.00. Naturally, I called (8/28/2015) to find out what... Read more

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  • 2 days ago
  • Media
  • Dallas, Texas
  • 8
  • REVIEW RATING 4/5

I called to setup service with AT&T because my apartment complex recommended them. Was quoted amount of $19.95 plus tax to setup. My credit was ran and agent said everything was good to go. No equipment fees or setup fees, which I verified again after listening to their recording. Bait and switch, they came back with a new total of 128.77. Called and was on hold over 1 1/2 hours, which I... Read more

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  • 2 days ago
  • Media
  • Land Line
  • 1
  • REVIEW RATING 3/5

For four days, four of us spent time (mostly on hold) on the phone trying to get AT&T out to activate an outside phone jack. Hours and hours were wasted and I am still on the phone today trying to get a technician out. AT&T's front line people are not trained well enough to be in customer service. Each of us tried to get transferred to a supervisor without success. For this particular... Read more

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  • From mobile
  • Att
  • 2 days ago
  • by anonymous
  • #690727

worse costumer service ever...horrible Add comment

  • 2 days ago
  • Media
  • Cell Phone Plans
  • 7
  • REVIEW RATING 4/5

I purchased my husband a new iPhone from Target but through AT&T. The guy checked with them two separate times, via telephone, to confirm what the extra charge would be for my husband's phone - since we were sharing the data plan. Guess what?! When I got the bill it was many dollars more than they told the salesguy at Target - many. And I called and complained -- "oh we're sorry you got... Read more

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  • From mobile
  • Att
  • Aug 27
  • by anonymous
  • #690411

I sat in your dam store for 45 minutes for them to tell me I have to go somewhere else. Add comment

  • Aug 27
  • Media
  • La Jolla, California
  • Uverse Cable Internet
  • 9
  • REVIEW RATING 4/5

Customer for 4 years. Been on a contract and hd to call regarding 80% of the monthly billings for customer service and adjustments to the billing. Contract expired 19th of August, just received a bill which doubled my monthly. Most people don't check their bills and the cable companise keep sticking it to those who are not aware. No promotions available for continuing customers but great... Read more

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  • Aug 27
  • Media
  • Taylorsville, Kentucky
  • At&t Dsl Internet And Land Line Phone And Cable
  • 9
  • REVIEW RATING 4/5

So was supposed to have service tech install phone/internet/cable with 4 dvr's a truck sat out front but drove away, no phone call or bell ring. called C/S who said will have someone by 4pm and would personally monitor my ticket... no call as of 3:24 so I cb to C/S and spend another hour on the phone and they say cant install until tomorrow, also told me the tech left notes that nobody had... Read more

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  • Aug 27
  • Media
  • Washington, Missouri
  • Wireless Services
  • 10
  • REVIEW RATING 4/5

I renewed my AT&T wireless service in May, 2015. The representative in AT&T store told me that it will cost me $185/month. But when I get the bill is $260/month. I visited the AT&T store for more than 15 times but nothing is done. The rate is still the same and the data is reduced from 15 GB to 10 GB. They do not honor the quote or the rate they promised. Very bad customer services.... Read more

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