Att Complaints and Reviews

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  • Customers like
    • Installation technician12
    • Coverage area10
    • Phone7
  • Customers don't like
    • Poor customer service121
    • Deceptive policies67
    • Charges57

  • 7 hours ago
  • Internet
  • San Francisco, California
  • 5

Moved into a new development that was built over 1 year ago. AT$$T put in cabling to all homes but never connected it. So the only internet available was DSL thru them at 3mbs at 40 bucks per month. Had 50 mbs for the same price at another home via another company. Never have I once got 3mbs...ever. just did a speed test and got .4 mbs. Dial up is faster. And they want you to pay for a year... Read more

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  • 9 hours ago
  • Other
  • 2

When my contract was up at&t almost doubled my bill even tho I had canceled there services. They try to hardball you with collections to pay monies you don t even owe. If you are lucky you will get a customer service rep that will help you, If not good luck my bill went from 600 to the actual amount 150 stay away it is not a very good company.They even have customer service from overseas... Read more

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  • 9 hours ago
  • Other
  • Ada, Oklahoma
  • Residential Service
  • 2

I called in two months age to get a phone for my apt & for my friend's apt. After waiting for them to show on the appointed day, I called only to find there was no record. So going thru the credit check and giving all my information and having them email the order #, I was waiting once again. This time I got a tech to our address. He hooked up the line to my friend's place but he didn't... Read more

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  • 15 hours ago
  • Other
  • Port Huron, Michigan
  • 1

Someone opened an account in my name and have service installed an hour from my home. Now I have to prove who I am as the bill is in collections which I was not aware of until I contacted At&t as I seen they did a hit on my credit report 6 months ago and apparently these people ran up a 280 dollar bill and att&t sent it to collection I have not yet ever been notified by at&t (I... Read more

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  • From mobile
  • Att
  • 1 day ago
  • by anonymous
  • #640863

Horrible service I am canceling all my personal and business accounts Add comment

  • 1 day ago
  • Media
  • San Francisco, California
  • Contract
  • 33
  • REVIEW RATING 4/5

I am 71 years old, retired after a 40 year career as an IT professional, and I live on a fixed income being Social Security. I was a new customer of AT&T as of January 19th, 2015. When ordering the service from their Marketing Department they told me the rate would be $104.00 per month. I have come to find out that no one can believe anything a person says if they work for this company. ... Read more

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  • May 20
  • Cellular Phone
  • Marco Island, Florida
  • Phone Activation
  • 16
  • REVIEW RATING 4/5

1) I get new phone upgrade today. 2) I call to activate 3) Young man activates my phone. He does not sound very competent and it took nearly an hour including several times being put on hold 4) Moments after getting young mans name and customer service ID and hanging up, I get random text from someone. 5) This poor man is texting his fiancée who apparently has had her number inextricably... Read more

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  • May 20
  • Internet
  • Carmichael, California
  • Billing Department
  • 26
  • REVIEW RATING 4/5

This is not the first bad experience since I have had AT&T, and its time to publicly share. I moved from my residence and asked to transfer my service. What happened was a new account was set up, a paper bill sent, but my balance was still automatically taken from my account under the old account/old address. Due to their error, my internet was shut off. They owe me more than $100, Ive spent... Read more

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  • May 20
  • Media
  • Garden Grove, California
  • Uverse Bundle
  • 12
  • REVIEW RATING 4/5

After calling to get the free for 3 months promotion for HBO/Showtime, we get our bill and notice that we didn't receive anything free, but rather our service was upgraded to their top tier. When I called to ask about this I was told that the previous rep raised our tier and that there were no free promotions available, but they would credit our account for the $45 difference and change our... Read more

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  • May 19
  • Media
  • Vista, California
  • Uverse Bundle
  • 15
  • REVIEW RATING 4/5

March 10th 2014 At&t Uverse account holder Nancy Campbell passed away. At the beginning of April (when everyone was going home after being in her home to help... we were deciding what to do with her property and her home)I called to inquire about continuing the service at a lower price and transfering responsibility for the account to my name. I did NOT agree to the terms given by At&t. I... Read more

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