Att Complaints and Reviews

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  • Customers like
    • Installation technician12
    • Coverage area10
    • Phone7
  • Customers don't like
    • Poor customer service121
    • Deceptive policies66
    • Charges57

  • 1 day ago
  • Cellular Phone
  • Marco Island, Florida
  • Phone Activation
  • 8
  • REVIEW RATING 4/5

1) I get new phone upgrade today. 2) I call to activate 3) Young man activates my phone. He does not sound very competent and it took nearly an hour including several times being put on hold 4) Moments after getting young mans name and customer service ID and hanging up, I get random text from someone. 5) This poor man is texting his fiancée who apparently has had her number inextricably... Read more

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  • 2 days ago
  • Internet
  • Carmichael, California
  • Billing Department
  • 11
  • REVIEW RATING 4/5

This is not the first bad experience since I have had AT&T, and its time to publicly share. I moved from my residence and asked to transfer my service. What happened was a new account was set up, a paper bill sent, but my balance was still automatically taken from my account under the old account/old address. Due to their error, my internet was shut off. They owe me more than $100, Ive spent... Read more

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  • 2 days ago
  • Media
  • Garden Grove, California
  • Uverse Bundle
  • 5
  • REVIEW RATING 4/5

After calling to get the free for 3 months promotion for HBO/Showtime, we get our bill and notice that we didn't receive anything free, but rather our service was upgraded to their top tier. When I called to ask about this I was told that the previous rep raised our tier and that there were no free promotions available, but they would credit our account for the $45 difference and change our... Read more

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  • 2 days ago
  • Media
  • Vista, California
  • Uverse Bundle
  • 7
  • REVIEW RATING 4/5

March 10th 2014 At&t Uverse account holder Nancy Campbell passed away. At the beginning of April (when everyone was going home after being in her home to help... we were deciding what to do with her property and her home)I called to inquire about continuing the service at a lower price and transfering responsibility for the account to my name. I did NOT agree to the terms given by At&t. I... Read more

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  • From mobile
  • Att
  • 2 days ago
  • by anonymous
  • #638483

They call Jews cheap?! The heads of AT&T are so cheap they screw over their customers left and right. Unbelievable............. Add comment

  • 2 days ago
  • Internet
  • Fayetteville, Georgia
  • Internet Speed
  • 8
  • REVIEW RATING 4/5

I live in metro Atlanta, and for months AT&T has been and is still running the "att.com/unbelievable" commercial of any u-verse speed for $29.95; I called, of course my area doesn't/can't receive the "fastest speed", but I can get an upgraded speed for only $29.95, but when the bill comes it's $39.95! I call, first speak with "Mick" (not his real name), in the Philippines, who tells me, "we... Read more

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  • May 18
  • Internet
  • Mount Olive, North Carolina
  • Coverage Area
  • 7
  • REVIEW RATING 4/5

You build a new house in North Carolina you call ATT for service , no u verse but dsl then you order bundles and they say no internet service available in area DSL get real. Call customer service create work order no answer returned after being told 10 days you will have an answer, call customer service again still no answer and customer service states just no internet available which I am... Read more

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  • May 18
  • Internet
  • Lancaster, Texas
  • Internet Service
  • 9
  • REVIEW RATING 4/5

Why is it each time you get a monthly bill it increases by invisible means. ATT always says its because we had to offer you this, that and the other to get you what you wanted and that you need to call back in 3 months to have all these wonderful promotions removed. No alerts or reminders, but its your fault as I was told by a Mgr that its not ATT FAULT I don't look at my monthly bill with a more... Read more

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  • May 18
  • Television/ Radio
  • Houston, Texas
  • Tv Package
  • 9
  • REVIEW RATING 4/5

Signed up for ATT verse with Internet. Five different calls led to 5 different price quotes for a package. I was promised a $250 visa gift card "just for signing up even if you decide to cancel" but never got it. Later I was told I have to wait 30 days (conveniently the time it takes for the contract to kick in where I can't cancel without a penalty). ALSO Promised HBO for free with FamilyVerse... Read more

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  • From mobile
  • Att
  • May 17
  • by anonymous
  • #637334

I have been fighting to get the auto pay correct for almost a year. Customer service SUCKS! Add comment

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