1.7
  • Coverage area5 votes
  • phone4 votes
  • Price4 votes
  • Poor customer service48 votes
  • Deceptive policies27 votes
  • Charges25 votes
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  • 12 hours ago
  • Cellular Phone
  • Madras, Oregon
  • Phone Replacement
  • 6
  • REVIEW RATING 4/5

The charging port on my Smart Phone was loose. I got a hold of AT&T. They told me to send my phone to them and they sent me a replacement phone. Now they told me to send back the replacement phone and they will take the charge off (they were charging me for it). They also said I pay what's left and I get my service turned back on, what a crock. Now they say it aint happening. They are saying... Read more

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  • 22 hours ago
  • Software
  • Tustin, California
  • Router Installation
  • 11
  • REVIEW RATING 3/5

I was installing a new router sent to me by ATT. The ATT software which was installed in my computer changed my computer's settings and when I called ATT for tech support I was told I needed to pay $49 to have someone help me fix the problem. REALLY? Instead, I took my laptop to my office an my IT guy fixed the setting in my computer THAT WAS CHANGED BY THE ATT SOFTWARE which had turned off my... Read more

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  • 1 day ago
  • Television/ Radio
  • Burbank, Illinois
  • Television Repair
  • 4
  • REVIEW RATING 3/5

I called at a few times to fix the tv and once the tv went dead when the phone rang. Finally ATTset me up with a service call for yesterday. I asked for 1pm to 4 pm at 3:45 I called and as I was going through the repatriation of voice autos. And they were calli No meat the same time and said that the time would be changed until 6 pm. The at 5:55 pm I called and I was told it would be until 8pm.... Read more

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  • 1 day ago
  • Media
  • Pacifica, California
  • 12
  • REVIEW RATING 4/5

A few reasons why I hate AT&T… Once upon a time there was a girl who tried to help her mother change her phone #, but alas the journey was fraught with peril. The poor Lass had to speak with countless morons and people who didn't seem to know about their jobs. She tried for days and days, hours and hours. She lost her voice and sadly it drove her to drink... more than a little wink emoticon... Read more

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  • 1 day ago
  • Media
  • Asheville, North Carolina
  • Payment Processing
  • 4
  • REVIEW RATING 4/5

I am making a complaint against AT&T. I own a prepaid debit Master Card. Their “payment system” recognizes the card as a gift card, and will not accept my payment. When I reach out to them, I am charged a Five US Dollar ($5.00) “convenience fee”. I do not feel this is convenient nor necessary to take my payment. I will not be making a payment and paying a $5.00 convenience fee. I attempt to... Read more

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  • 2 days ago
  • Home Phone
  • Saratoga, California
  • Telephone Line Repair
  • 12
  • REVIEW RATING 4/5

Yesterday I reported so much static that the phone is pretty much unusable. I told the rep I wouldn't be home in the morning, made an appointment for today, 2 pm or later. It's now 7 pm, I just called and found out the the technician called at 10 am, and when I didn't answer, he cancelled the ticket! This has happened before with this company - technician calls at a time when I've already told... Read more

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  • 2 days ago
  • Media
  • Champaign, Illinois
  • Salesman
  • 2
  • 2
  • 13
  • REVIEW RATING 4/5

Two days in a row, so far, two AT&T salesman came to my door around 6:50 pm to question what my husband and I watch on a regular basis. They were trying to have us switch our internet and cable providers. I normally wouldn't care about doing a short survey online if I'm not busy. I told them I couldn't help them at the time because I had to go to dinner at 7:00 pm. They continued, which... Read more

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  • 2 days ago
  • Home Security
  • Baldwin Park, California
  • Alarm System
  • 3
  • REVIEW RATING 4/5

offered discount on are cell phones and we were talked to a alarm system for our home. what they didn't tell us is that there are extra fees that come along with it city charges for false alarm reports. now the city police department want a 30 dollar fee for that false alarm and a permit fee for having a home alarm installed. we contact att who said they paided that fee for false alarm reports... Read more

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  • 2 days ago
  • Internet
  • Memphis, Tennessee
  • Internet Service
  • 14
  • REVIEW RATING 4/5

AT&T is the worst company I have ever dealt with! The Internet is great but deffinately NOT worth the headaches, fights, and waiting on hold for hours! Do not buy any AT&T services unless you like being lied to, jerked around, over charged on EVERY bill, and transferred to every single dept they have telling each rep your info and problem only for them to say," oh, I can't help you with... Read more

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  • 2 days ago
  • Media
  • Los Angeles, California
  • Bundle Service
  • 4
  • REVIEW RATING 3/5

Obviously over charging Their ads are false. I pay for home phone + wi-fi AT&T just gives out the worse wifi. & I am a freshman at college so it's been such a pain. but what ive noticed since i had to reset my laptop ,now it has nothing stored, the wifi is now decent. so there's that. Home Phone service is decent as well. From past exp with TWC, Time Warner Cable is the best compared to... Read more

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