Att Complaints and Reviews

1.7
  • Coverage area8 votes
  • Price5 votes
  • Phone5 votes
  • Poor customer service66 votes
  • Deceptive policies40 votes
  • Charges35 votes
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  • 4 hours ago
  • Advertisements and Cons
  • Killeen, Texas
  • 3

Absolutely the worst att store. I was shopping with my mom and the sales clerk tried to talk me into the iPhone 6. I said I wasn't sure. She told me I could try out the 6, at no risk to me. I had 14 days to return for any reason no questions asked. So I thought I had nothing to lose. So I signed up for the iPhone 6. I didn't want to pay more per month than I had been on my 4s and they assured me... Read more

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  • 7 hours ago
  • Other
  • Oswego, Illinois
  • 2

Att has charged me a full month of service fees on 5 lines on only one day in my final billing cycle. These are the same fees that I was only charged a partial month for when I first joined Att. They will not *** when you join, probably because one would leave immediately. This is probably the reason they did not send a detailed bill as my final bill. I had to call and request one, now I know... Read more

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  • 11 hours ago
  • Media
  • Sharpsburg, Georgia
  • 4

The service at our house has gotten worse and worse through the years. We haven't moved or changed plans. My old phone stopped getting service so I bought a new one. Got great cell service! But within the next few weeks the service got terrible again. It just keeps getting worse and we honestly don't live that far from the road. I want to be able to contact people without an issue - especially if... Read more

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  • From mobile
  • Att
  • 1 day ago
  • by anonymous
  • #602372

Its so ridiculous that prices have to increase every few months. Your supposed to be locked into a price for 12 months and then all of a sudden up goes your bill. Why can't any cable company stay at one price and leave it. Add comment

  • 1 day ago
  • Media
  • Uverse
  • 1
  • 1
  • 4

Been on hold for 39 minutes (AT&T U-verse). Automated directory is simply informational and no help if you actually need a legitimate question answered. If you want to cancel service, expect a wait. Change service, expect a wait, etc....If you have a technical issue, be prepared for "let me take a look" and a whole lot more of "nothing that helps" before they tell you someone will come out... Read more

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  • 1 day ago
  • Media
  • Coila, Mississippi
  • Long Distance Phone Service
  • 9

I have two accounts, have had for years. I couldn't understand why the amount was so different for each bill. I question the billing, AT&T was charging $21.00 on one bill for long distance service and 10.69 on the other. When ask why, i was told because we didn't have our services local and log distance tie together. I told them we did and had it for about 3 years. I was told they would... Read more

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  • 2 days ago
  • Cellular Phone
  • Colleyville, Texas
  • Protection Plan
  • 4
  • REVIEW RATING 4/5

Wife phone screen went out. Had to customer service reps tell me I had protection plan on a phone, then two more said I didnt , was not looking to get a free phone but has at least looking for a discount some customer service. Was left on hold for 45 min waiting to talk to a supervisor. 3 days of calling back and forth . Desided to wait and just change providers, store and phone customer service... Read more

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  • Feb 28
  • Cellular Phone
  • Beaumont, Texas
  • Imei Number
  • 10
  • REVIEW RATING 4/5

I bought a phone and had it for two months active and then it was blacklisted. Att turned it off after they verified the imei number was clear the before I bought it.i was told the imei was good when I bought it but now it's bad so I can use it.now they are saying it was bad two months before I had them activate it.. really? Sounds fishy on atts part two. . So what is it att? I feel that yall... Read more

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  • Feb 28
  • Cellular Phone
  • Cincinnati, Ohio
  • Phone Service
  • 7
  • REVIEW RATING 4/5

If you live near Woodland Mound Park, Eight Mile Road, Woodruff Road, and Hopper Road in Cincinnati, Ohio, you will have little to no service on AT&T's LTE network. This whole area is a big dead zone where you get a lot of dropped calls, texts that won't come through, data that won't connect or is very slow when it does, and bad voice quality. Many times when people try to call me, my phone... Read more

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  • Feb 28
  • Cellular Phone
  • Mountain Home, Idaho
  • Software
  • 5
  • REVIEW RATING 3/5

This latest software update to 4.4.4 for AT&T HTC M8 broke SMS / MMS messaging. messages are received at random times. Most of the time it we don't get messages and a lot of unable to download errors. For a fundamental feature such as texting it is unacceptable to roll out an update at such an epic failure In this day and age. Very frustrating. Maybe I should roll out Bill payments in such... Read more

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