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  • Customers like
    • Installation technician 17
    • Coverage area 10
    • Will def not recommend based on your customer service 10
  • Customers don't like
    • Poor customer service 143
    • Deceptive policies 69
    • Charges 58

I have never in my entire life received such sucky sucky CUSTOMER SERVICE!!!!!!!! I feel like I am being robbed out of my own hard earned money! every single time I have an issue and I request an manager they will NEVER RESPOND back! I have been a valued customer for many many years now and I have had it!!! I do not care that this will go towards my credit but I will NOT PAY NOT A SINGLE DIME TO AT&T! Our service is horrible where I live and we never get to use the phone and yet I have $400.00 phone bill for 3 *** LINES JUST 3 LINES!!!! I have... Read more

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Yes I also get drop calls at&t say the has 4gigabytes thats a lie. I get dropped calls all the time expecially at wrong times . I had an emergency and could not use my phone and you are supposed to use it no matter what in an emergency. What kind of stuff is that. I have a child with autism and need to be contacted at any given time and could not. I have been with AT&T for numerous of years. I felt like throwing my phone that day because the school could not contact me when my child took a manic moment in school. He had to endure that in... Read more

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100% FULL

I was switched over from AT&T DSL to Uverse 24 Meg in August of 2014, well during the switch over I was without internet service for a week I do work from home. AT&T not only didn't solve the problem but would call me back or give me an explanation. The said the problem was with the line from the house to the Teleco Equipment. After replacing the line internet still didn't work. A week later they got it working. As a courtesy, they gave me an ACC courtesy price of $27 for as long as I was a Uverse customer. April 28, I notice a $98.06... Read more

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I AM FURIOUS!!! I have been a Dish customer for 4 years. I needed to add Internet service but Dish did not have it available in my area. Oh, did I mention that Dish scheduled an AT&T tech to come out on 4/25. My husband took off half a day to make sure he was there, only to have the tech tell him he couldn't install the Internet, nor did he know why Dish would recommend AT&T when they were affiliated with Direct TV. I called Direct TV who also scheduled me for installation 4/30/16. I live in Naples Fl, but wanted service for our property in... Read more

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I am so disappointed with AT&T customer services also, with the way that they communicate within their company. ... First of all, I told At & t to block my international service from the beginning because another person is attached to my service but the didnt.... I occured over $400 in charges and for this reason I was behind on the bill even though it was not my fault. .. I have 6kids and 2jobs therefore my phone is a priority. ... So, I was behind on the bill and my service was suspended. .... I went into a AT&T store in Fremont,... Read more

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I tried to order two more services with ATT, however, I received an email informing me that the services were set up incorrectly by an employee named Joshua. Then I found out that my credit was illegally pulled without authorization. I spoke with a manger who told me she would contact Joshua's manager and she would also follow back up with me that following Monday. Neither manager called me back. I called back and spoke with someone who said they would write an internal email to have Joshua's manager email me. Again, I never heard back. I... Read more

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I cancelled mobile service after 5+ years in mid March 2016. It took about 10 days to unlock phone after cancellation. At the same time, ATT improperly charged me an early termination fee of $270, then charged my card, without permission, for an additional $330 and gave the credit to other customers. It took over a month to clear the $270 charge. Fortunately, Wells Fargo fraud department is crediting me for the $330 unauthorized charges. If I hadn't checked my bank statement, AT&T would have gotten away with the $330 of unauthorized AT&T... Read more

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i do not think anybody wants to talk to a machine/ when a paid for customer call after buying into your prodcut should be answered by a e machine yall have faulse advertisement/ we consumerers are warned of criminals out there and asked to be precautioned/ att says has security on my phone dead icon does nothing / you att are as much a criminal that we need to beware of you are just as bad as the criminal that well steal your money i have all the colorful word you can think of that fits your discription feel sorry for the people that work for... Read more

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  • From mobile
  • Att
  • Apr 24
  • #835577

Do not shop ATT Simi, Towns Center Way. Poor customer service from Esmeralda. She was just interested in her commission. Successful results with rep at ATT Customer Care by phone. Add comment

A tech was fixing my neighbors line and in the process completely disconnected mine. Called to report and left a cell number for contact. When I got home the next day, still no phone. Called again and was told the tech had come that morning but could not access under my deck where the box is. The problem is on the pole not on my house. No one called me. Smart *** rep said it was my fault for not leaving a contact number. I cussed her out, hung up, and called back and got someone halfway intelligent. This was Saturday. No one can come until... Read more

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