On December 06, 2011 I called and ordered AT&T's Uverse internet service. During that conversation, the amount of $19".95 + taxes for the service is confirmed several times/. When I received my bill, this amount was not reflected so I called customer service!. They informed me that the representative had made a mistake in providing that rate to me without an additional qualifying service". I told them that their internal mistakes weren't my fault and that I wanted what they quoted me at the time service was ordered:. Of course they wouldn't budge even after I told them I had recorded the conversation and threatened to contact my state attorney general's office citing "bait-n-switch" tactics,. I ended up talking to a “Manager” who promised me that he would look into this and call me back within the hour…he never called back…what a surprise!/. Having been victimized by service providers on a consistent basis in the past, I recorded this call:. I reviewed the original recording and documented the indexes where pertinent statements were made by the AT&T rep regarding service costs.
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 Comments (2) |
| 1. Written by same thing happened to me!! on February 7, 2012 from decatur, illinois, US I have been trying to get internet service since september... I have spent over 6 hours on hold with these people. I have been transferred to numerous technicians and specialists. All are apologetic and say they "will make it right" ... I just got a paper statement in the mail.. my 14.95 (17 and change including tax) promo internet is not reflected.. instead I owe them 95 dollars. Someone please explain how 95 dollars is like 17?!!?!?! |
| 2. Written by ATTCustomerCare on February 3, 2012 from mineral wells, texas, US Hi, I am really sorry about your frustration. My name is Mike and I would be happy to look into this for you. You can email me at with your internet account information, a good contact number, and the best time to reach you. My normal hours are 10:00am to 7:00pm CST, Monday through Friday. Thank you. Mike A. Social Media Team |
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