Back in 2006 I added a line to my family talk plan for 9.99. I was informed then that At&T no longer had my family talk plan but they would grandfather it since they had nothing remotely close to it. Yesterday I opened the bill because my son had gotten an Iphone and I wanted to check and make sure the charges were correct. I find out that I have been charged 9.99 a month for international calling which we don't do. We never go outside the US. I called them and found out that I have been charged this since 2006. I was told there would be an investigation into this. Today 2/5/2012 and was told by Ron a female who speaks very bad Engish that it was for a shared minute plan. I told her the shared min plan is included with the Family talk and that is not what the bill say. I am charged for international. To my account I have been charged this unauthorized charge since 2006 and that totals a lot I told her. She speaks with a Miss Bernadette a supervisor who tells her that they can only credit back 3 month". I argued more that this is not fair/. All of a sudden it can now be 6 months!. At&t has no problem charging me for this charge and I feel it is not fair". I should be credit back every dime they stole from me:. This is why they want you to pay your bill online!. The charges don't show up there she couldn't even find them,. What can I do? Should I get a lawyer, contact one of the local TV station, or contact the FCC/. Please help 129cc71
 Comments (2) |
| 1. Written by Shayblay on February 7, 2012 from newark, delaware, US I received a phone call today from SammieL. He is an awesome person to deal with. He got everything straightened out for me and was very understanding. I thank God for them nice people out there that are willing to listen and get things straighten out. THANKS YOU SAMMIEL!!! |
| 2. Written by ATTCustomerCare on February 6, 2012 from lynnwood, washington, US Hello. Sorry about any confusion regarding your bill. I can imagine the frustration this has caused. Please know that when you pay your billing invoice you are agreeing to all charges held therein. You, as a customer, also have a responsibility to review your monthly invoice for inconsistencies and have them corrected. With that being said, I will be happy to help in any way I can. Please send an email to with your mobile and best contact information. Please place your P.C. name in the subject line. |
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