I called AT&T to order a new phone. The customer service pulled up someone else's account. I ask three times during the conversation if she was sure this was my account? She responded yes. When I received the conformation email it had someone elses information not mine". I called the next day and they told me not to worry about it, just reorder the phone since no activity was showing up on my account/. Apparently they shut off this womans phone and she went to the store and was told someone hacked her account!. It was turned over to the fraud department and they in turn contacted local law enforcement". I had my rights read to me by an officer and was taken to the station to give a statement letting me know I am being investigated for fraud and identity theft! I called AT&T and they told me there was nothing they could do for me:. I have hired an attorney and now this Ciber Detective is investigating me and accusing me of trying to steal someones identity;. I have called several times and told them to check there records and phone recordings because I have done nothing wrong?. The incorrect phone was never actived and returned,. I am incurring a great deal of stress and expense, plus they will not even let me out of my contract so I can be done with them. 129cd46
 Comments (5) |
| 1. Written by Cooper on April 15, 2012 from willimantic, connecticut, US Is anyone having security breach issues with AT&T? |
| 2. Written by Cooper on April 15, 2012 from willimantic, connecticut, US Is anyone having security breach issues with AT&T? |
| 3. Written by baseball04 on April 1, 2012 from east setauket, new york, US Is it cell phone fraud,when your cell phone is in a dead women's name.....the scumbag side of the family,put all their cell phones in the wife's grandmothers name,because they couldn't get credit for the phones themselves,because they don't PAY THEIR BILLS.So their credit is shot.Well she since has died,about 2 yrs ago now,and they never took the phones out of her name,its one policy,but 7 phones are on it,the carrier is at&t.They keep harassing us and sending my wife horrible texts.Just wanted to know if this is fraud and should i contact at&t,because i can't take their stuff no more. |
| 4. Written by crystal on February 28, 2012 from -, -, US At&t are f...ing liars and cheaters! I upgraded my phone and returned it within a week because I didn't like it, well within the 30 day return policy. And today a get an e-mail saying i was NOT eligible for a refund. Are you f...ing kidding me?!!! Their customer service is horrible! Everyone please save yourselves and get away from these idiots! Your problems will be heard on deaf ears. I should have left them like I was initially contemplating to do so. |
| 5. Written by pissed on February 28, 2012 from kingstree, south carolina, US it crazy they keep cutting my phone off sayin im not really who im an this is twice in one month a really dont think this is gone last muck longer if i have to put up with this bs  |
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