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At&t resently let someone open not 1 but 2 accounts using my wifes indentity. She has a 7 year alert on her account with the 3 major credit reporting services. Her name is flagged with At&t not to let anyone open an account with her name, but they did anyway. I called to ask how this could happen, starting with customer service, then fraud department and then to their credit department. No one could give me an answer. One lady said that they call our home and said my wife OK the accounts. I called her a liar". Now we have been trying to close the accounts/. This the stupidest proceedure I have every been through!. We have to prove to At&t who we are before we can close the accounts". It's funny that At&t can mail us the bill to our address, see our address when we call but they can't take our word we are who we say we are when we try to do them a favor and close these accounts:. To close these account you must fill out a fraud packet for each account|. You must have proof of residence from 3 months prior,. I don't know about you but I don't keep 3 and 4 month old Light and Gas bills?. I just wish I could talk with a Supervisor from At&t and ask them what the h%$l is going on with them. 129cd98  Comments (42) |
| 1. Written by Branna on February 28, 2012 from newark, new jersey, US BTW...if you can have your docs scanned...you ask them for an e-mail address...scan them & send them thru e-mail...this way they can't say they didn't get them. |
| 2. Written by Branna on February 28, 2012 from newark, new jersey, US AT&T's fraud dept no is 877-844-5584. However I have been dealing with them & they keep telling me I owe this money for a phone service I never opened (indentity theft). I sent all the paperwork etc. They have all my info & still say I owe this money. I called & asked to speak with a supervisor who they said was in a meeting. I was not called back. Sad really... who wants to pay for bills they didn't make. What a slap in the face but I always say that's what happens when you don't hire competant people. |
| 3. Written by Disgusted on February 18, 2012 from orlando, florida, US I recieved a bill from ATT for over $800 back in December. Apparently, someone had opened 5 lines of service in my name in a Best But store in Minnesota. By the way, I live in Florida. Att did not want to take responsibility and has actually charged me even more money for these fraudulent phones grand totaling $2500. They even sent me to collections after I filed a police report, filed a fraud alert and went through all of there hoops. I hate ATT. Oh, and they sent me a letter denying my claim and stating that I was responsible for the bill becuase they did not have a proper form of my proof of residence!!! ***! |
| 4. Written by anonymous on February 5, 2012 from -, -, US you people need an attorney to contact AT&T on your behalf. Get prepaid legal, then use an attorney to write a threatening letter to AT&T. |
| 5. Written by Mohammad Pirjahandideh on December 16, 2011 from gaithersburg, maryland, US The above name phone #603-867-4511 is been using as a post office employee,he never work for post office in his life.The perpuse of goverment discount from at&t.He works at hersons'kia at the Rockville,MD.Please everything stay as confidential.Thank you I love the at&t and the services |
| 6. Written by Mohammad Pirjahandideh on December 16, 2011 from gaithersburg, maryland, US The above name phone #603-867-4511 is been using as a post office employee,he never work for post office in his life.The perpuse of goverment discount from at&t.He works at hersons'kia at the Rockville,MD.Please everything stay as confidential.Thank you I love the at&t and the services |
| 7. Written by att on December 2, 2011 from lenoir, north carolina, US I openned an account using my husbands name. They didn't even ask for his SS#. Then when we had a problem with our internet I called in and my password and security question had been changed. To find out they added my next door neighbors to the account and they were getting free internet. The neighbors got pissed with me when I fixed it. |
| 8. Written by ihsan on December 2, 2011 from dearborn, michigan, US I need someone to give me a contact number for ATT identity theft department. i have some argent person stolled my identity to to pay his bill. i dont own a home or anything in that matter. so if someone could give me the number soon id appreciate it cause im not paying 670.76 for something thats not mine. my email is |
| 9. Written by pissed in texas on November 30, 2011 from livingston, new jersey, US at&t allowed another person open account in my name and then tells me theres been an alert for two years wtf  |
| 10. Written by gloria reed on October 9, 2011 from union, new jersey, US I too am a victim of att phones I had one line and my ex went and ordered all types of service in my name. they went to several diff addresses I am about to do a police report tomorrow morning. How can they allow people to comprimise an account without the permission of the owner I had 2 accounts and when I seen my account was compomised i called att to be told someone will get back to you? well Im calling in the morning to give all that persons info and to inform them that I just found out I am not the only person they have done this too.. mostly from essex county nj |
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