350 views
New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I can't really take advantage of any Black Friday deals because all 3rd party vendors (who offer the deals) will not allow me to create a Next installment plan on a line I already have with AT&T. I can get a new phone at the AT&T store or online with AT&T but not with a 3rd party that actually has a good BF deal.

So, I do what I always do and find a way around it. I created a new line knowing that in the past I have moved phone numbers to different lines on my account. Yes it involves me getting new SIM cards. Now I can't seem to do that with AT&T.

None of my lines are on contract and I just want to delete one of them. I want to keep my agreement with the AT&T Next plan.

I found out that the reason I can't get a new phone with Next at a 3rd party is because I have Unified billing with AT&T. It prevents 3rd parties (Best Buy, Sam's Club, etc) from doing this. Now, I have a phone number I don't want and a phone line I am not using.

I'm pretty pissed. No contracts on anything and pay a lot each month for all the services I get from AT&T.

Reason of review: Simple issue of keeping a phone number and Unified billing causing problems..

Monetary Loss: $1000.

Preferred solution: Switch my Next installment to another line..

ATT Cons: Run around customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

You are absolutely correct at&t customer service sucks terribly. I contacted them turn to in unify my bill then I had my direct tv turned off because the bill became unexplainable high with no premium channels and cancelled my internet svc cancelled because they could not accommodate me with a higher speed.

Now they are playing games about a defective phone that was still under warranty and now trying to charge me for a phone they never sent me. I as a consumer is going to play their game and get an attorney

Guest

I just discovered the same problem.. Really annoying and I hope that ATT gets flooded with calls over the holdays as people can't take advantage of the deals.

ATT Reviews

  1. 1704 reviews
  2. 662 reviews
  3. 247 reviews
  4. 86 reviews
  5. 59 reviews
ATT reviews