Last year ATT tried to set up internet service to my son's new apartment. Several people were sent out to no avail we decided to cancel the service and move forward with someone else. In the meantime they sent me a UPS packing slip to return the moem which I promptly did. It went to Texas. About to months later I rec'd a past due bill. I called to find out why they stated they never re'd the modem. I told them to contact UPS from their tracking label. The said they did not have it. I had to track the package to Texas and was told it had been rec'd but it was never credited". I was given a confirmation number and was told I would receive a credit and a final bill showing a zero balance/. Needless to sa this nver happened!. In November I rec'd a letter from a collection agency". After 20 calls to AT&T and after being transfered , hung up on, and talked won to by the collection depatment who said I just needed to pay the bill by the way which hd still not been credited|. I called again I got someone who took care of the bill but was told I would need to contact the collection agency and talked to them aobut our credit which at this time had been reported as negative?. I demanded that they correct their error and send me a letter|. They have refused,. I am totally lost and have had no success in getting this resoved. HELP 129d412
 Comments (2) |
| 1. Written by ATTEmiliaG on February 3, 2012 from lynnwood, washington, US Hello Maxie12, I am a manager with AT&T and can help you. Please email me if this was for U-verse or DSL, the account number and a number where you may be contacted. My email address is , I am available M-F 7-4:00 p.m. CST. I look forward to hearing from you. Thanks Emilia AT&T Social Media Manager |
| 2. Written by joec on January 30, 2012 from greenville, south carolina, US You need to contact the credit reporting agencies and file a dispute. Make sure you hold onto your original correspondence and send copies with your dispute. They have 30 days to prove it is valid or remove it from your file. You can get more info and also a way to get your reports from all 3 major agencies at no charge. Good luck. |
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