In June of 2008, I ordered DSL Direct from AT & T. The Self-Installation did not work, as it was learned months later that a concern outside of the residence was the real issue. I technically received Internet service on 09/20/08, when a Tech came to my residence to repair the problem. The Service worked for two days. On 09/27/08, another Tech came to repair the same problem . I have had uninterrupted DSL Direct approximately three weeks but have been charged for service and equipment since June. I have spoken with twelve representatives over this same concern and as of 10/15/08, still no resolution. AT & T has broken promises, dishonored commitments, and has caused me to lose faith in its people and the company all together. I have come to tears over the bad service I have received due to this one concern.


  Be first to comment this article
RSS comments

Comments on On going DSL Direct problem for four months

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments