SINCE WE STARTED 3 YRS AGO, WE HAVE HAD SEVERAL ISSUES AND NOTHING HAS BEEN RESOLVED. 1ST: OUR MODEM JUST KEPT KICKING US OFF THE INTERNET. WHEN THEY CAME TO OUR HOUSE THEY REPLACED IT WITH A MODEM/ROUTER COMBO WHICH THEY CONNECTED TO THE ROUTER WE ALREADY HAD.
2ND: A YR LATER I CALLED TO ASK WHY I COULD NOT ACCESS OUR ACCOUNT. COME TO FIND OUT WE COULD NOT EVEN ACCESS THE ATT.NET HOME PAGE. WE WERE BEING REDIRECTED. WE WERE NOT EVER RUNNING THROUGH ATT, INSTEAD IT WAS BROADCOM. AFTER LOOKING AT THE PAPER WORK I NOTICED THE SERVICE TECH FROM THE YEAR BEFORE HOOKED IT UP LIKE THAT. I ALSO HAD TO ENTER INTO A TECH SUPPORT CONTRACT FOR 1YR THAT COST 15.00/MTH TO GET THIS RESOLVED.
3RD: THE POP ACCOUNT NEVER SYNCS RIGHT WITH ANYTHING.
4TH: I FINALLY BOUGHT A NEW 100.00 MODEM/ROUTER MYSELF. AFTER I SET IT UP, NOTHING ELSE WOULD CONNECT TO THE NETWORK. I CALLED MY 15.00/MTH TECH SUPPORT THAT LOOKED AT IT REMOTELY, MADE A COUPLE CHANGES, AND SAID I WAS READY TO GO". STILL NOTHING WOULD CONNECT EXCEPT MY DESK TOP/. I THEN RESET IT MYSELF AND FINALLY IT WORKED!.
5: LASTLY, WHEN I CREATED MY NEW ATT".NET EMAIL, THEY NEVER TOLD ME I HAD TO DO IT AS A SUB-ACCOUNT, SO I JUST WENT TO CREATE A NEW EMAIL ON OUR HOME COMPUTER/. LATER I LOST THE PASSWORD, SO I CALLED AGAIN:. AFTER AN HR AND 4 TRANSFERS, I WAS TOLD THAT MY EMAIL PASSWORD COULD NOT BE RECOVERED DUE IT WAS A FREE PORTAL ACCOUNT;. NOW NOTHING WORKS". I CAN NOT PAY ONE OF MY BILLS ON LINE OR ACCESS MY FACEBOOK.
OH......NOT TO MENTION THE CONSTANT INTERNET CRASHES, MY SLOW RUNNING HIGH SPEED INTERNET, AND CONSTANT TRIPS TO THE LOCAL COMPUTER STORES TO CHECK FOR MALWARE. I ALSO HAVE WIRELESS PHONE SERVICE, WHICH IS NOT MUCH BETTER.
MY TOTAL MONTHLY AT&T CHARGES FOR ALL THIS..........$275.00. CONTRACT IS UP. SO THEY ARE OUT OF HERE. 129d8b7
2ND: A YR LATER I CALLED TO ASK WHY I COULD NOT ACCESS OUR ACCOUNT. COME TO FIND OUT WE COULD NOT EVEN ACCESS THE ATT.NET HOME PAGE. WE WERE BEING REDIRECTED. WE WERE NOT EVER RUNNING THROUGH ATT, INSTEAD IT WAS BROADCOM. AFTER LOOKING AT THE PAPER WORK I NOTICED THE SERVICE TECH FROM THE YEAR BEFORE HOOKED IT UP LIKE THAT. I ALSO HAD TO ENTER INTO A TECH SUPPORT CONTRACT FOR 1YR THAT COST 15.00/MTH TO GET THIS RESOLVED.
3RD: THE POP ACCOUNT NEVER SYNCS RIGHT WITH ANYTHING.
4TH: I FINALLY BOUGHT A NEW 100.00 MODEM/ROUTER MYSELF. AFTER I SET IT UP, NOTHING ELSE WOULD CONNECT TO THE NETWORK. I CALLED MY 15.00/MTH TECH SUPPORT THAT LOOKED AT IT REMOTELY, MADE A COUPLE CHANGES, AND SAID I WAS READY TO GO". STILL NOTHING WOULD CONNECT EXCEPT MY DESK TOP/. I THEN RESET IT MYSELF AND FINALLY IT WORKED!.
5: LASTLY, WHEN I CREATED MY NEW ATT".NET EMAIL, THEY NEVER TOLD ME I HAD TO DO IT AS A SUB-ACCOUNT, SO I JUST WENT TO CREATE A NEW EMAIL ON OUR HOME COMPUTER/. LATER I LOST THE PASSWORD, SO I CALLED AGAIN:. AFTER AN HR AND 4 TRANSFERS, I WAS TOLD THAT MY EMAIL PASSWORD COULD NOT BE RECOVERED DUE IT WAS A FREE PORTAL ACCOUNT;. NOW NOTHING WORKS". I CAN NOT PAY ONE OF MY BILLS ON LINE OR ACCESS MY FACEBOOK.
OH......NOT TO MENTION THE CONSTANT INTERNET CRASHES, MY SLOW RUNNING HIGH SPEED INTERNET, AND CONSTANT TRIPS TO THE LOCAL COMPUTER STORES TO CHECK FOR MALWARE. I ALSO HAVE WIRELESS PHONE SERVICE, WHICH IS NOT MUCH BETTER.
MY TOTAL MONTHLY AT&T CHARGES FOR ALL THIS..........$275.00. CONTRACT IS UP. SO THEY ARE OUT OF HERE. 129d8b7
 Comments (3) |
| 1. Written by ATTDavidO on February 3, 2012 from mineral wells, texas, US Dear Anonymous, Sorry for all the frustration this has caused. I want to help. Email me at and please include your name in the subject line and “Pissed Consumer”, your account number, address, and a contact number. I will work as fast as I can to help get this resolved. I work 8-5 CST m-f. Thanks ~David, AT&T Social Media Manager. |
| 2. Written by Alzbeta Madragana on January 28, 2012 from buffalo, missouri, US LOL it sound like you know more then hte USELESS so-called 'tech support' - you solved the problems without their help. I sympathize with you on the sucky internet - we have Verizon wireless (only thing available out here in the sticks) - so I know what it's like. I do hope you live in an area where you have more than one choice for internet. Best of luck to you. |
| 3. Written by nikalseyn on January 28, 2012 from saginaw, michigan, US Why are you going to the local computer store to check for malware? Is it on sale? It sounds like you do not know much about computers. First thing you should do is get cable if possible, or something other than AT&T. Then go online and download free antispyware/malware programs and run then yourself on a regular basis. Then stop paying $15/mon for tech support. Not necessary with a good cable company like Charter which is part of your monthly fee. Then have someone who actually knows something about computers and the internet help you as you appear to be clueless. Many people are. That's why I and other experts are here. |
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