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Doesn't explain billing issues correctly, then charge you extra money because you didn't understand! Been with them 25 years and very disgusted with their reps. Not nice people! Changed their upgrade and older retired people can't get new phones because of fixed...
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Att
#1024168
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For years my billing date was the 21st or 22nd of the month. In Nov 2016, ATT changed their billing date to the 9th of the month. My payment for a full month came out of my account Nov 22, and two weeks later, on Dec 9, I had to pay for another full month. Customer...
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1.0
Att
I didn't like
  • Tthat i got no help with the problem they caused
#1024130
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Terrible customer service. I have been entangled in their automated system for 1 hr and 30 mins still with no competent customer service rep. This service is not worth it. I suggest using a company that can assist your business and appreciates that your time is...
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1.0
Att
I didn't like
  • Poor treatment
  • Endless maze of auto attendants with no end in sight
  • Fact that the customer care number is not accurate
#1023626
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Att Phone Service Review

#1022728
2.5
ATT lied to me about the new plan. I was on an unlimited plan that was affordable and they told me the new plan was less expensive. Turns out it's not and ATT does not offer this plan anymore. I don't know how they get away with just telling their customers blatant lies. Not a happy customer.....!!!
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Att Family Phone Plan Review

#1022671
1.4
AT&T promotions are a scam. They lose your returned phones and never pay you for them so you end up losing your old phones and paying out the *** for the new one! Its been 8 mos and no refund and every time I call they litterally give me a new excuse. And worse, they wont give you the phone number of the dept doing the search.
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Straight Talk Wireless Phone Service Review

#1022668
1.7
3/19- no resolution yet from AT&T....
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Internet And Landline Phone Review

#1021589
1.1
I have been billed twice every Dec.for the last two years. When I called to ask why they put me on hold for for 15 minutes or so, several times, and then told me a bunch of lies. I do not think the customer service rep even knows what he is saying! I sure do not! I wonder if this happens to anyone else?
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this guy took all my info ran a credit check and said everything was ok and that would be 40.00 a month for the first 12 months and after that it would go up to 50.00 a month. i said ok he gave me an order number and after that said it would cost me 99.00 to hook up...
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WE HAVE BEEN AT&T CUSTOMER FOR MORE THAN 10 YEARS AND WE WERE TOLD ABOUT THIS SHARED DATA PLAN 6GB PER PERSON FOR 2 LINES FOR $90+TAXES AND FEES, WONDERFUL RIGHT? NOT REALLY. WHEN OUR PLAN GOT ACTIVATED IT WAS NOT 6GB PER LINE IT WAS 6GB TOTAL FOR 2 LINES SO AGEN LIES...
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1.0
Att
#1021886
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I had been dealing with Direct TV/Att since November over the merge. It has been a nightmare. I moved to a different home and Direct TV could not find a satellite. Therefore, I could not have Direct TV any longer. I was not going to be charged an early cancellation...
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3.3
Att
#1021578
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I been with at&t since 2009 an I'm trying to transfer my sons number to his own now that he's an adult. And he's wanting to stay with at&a so I call and said transfer to the computer guy so I was on hold for 8 mins. I call back and say add new line an someone answered...
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1.0
Att
#1021355
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I have been dealing with a $600 AT&T dispute AT&T - for the boxes I returned in Mansfield in July! I've been dealing with this for almost two weeks, talked to multiple people. The AT&T lady i called today wouldn't even let me talk, basically told me she couldn't help...
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Att
#1020826
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WE HAVE HAD OUR INTERNET GO DOWN 4 TIMES IN 3 MONTHS FOR DAYS AT A TIME. WE CALL THEY SEND A TECH AFTER WE FIGHT WITH THEM REGARDING THE TURN AROUND TIME. TECH COMES OUT FINDS ITS AN ATT ISSUE, RESOLVES THE ISSUE AND WE HAVE IT GO DOWN AGAIN IN A WEEK, A COUPLE DAYS...
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1.0
I liked
  • Hanging up the phone with them
  • Techs they send
I didn't like
  • Wont fix your services
  • Product the reliability the bait and switch
#1020378
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A representative in your "loyalty" department lied to me on March 1st, after wasting an hour on the phone explaining that I can't afford the current rate. She assured me she would make changes to my account that would reduce my bill to $100.00 a month with unlimited...
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