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As of March 2017 ATT disconnected the customers Life Line application witch would have ended in January 2018. The customer was not made known of this information. Today the customer was on the phone from 4:20pm. until 6:20 pm. and never received any help from the ATT...
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1.0
I didn't like
  • Inefficency
  • Poor billing practices
#1052655
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I have been a loyal customer to ATT for over 5 years, therefore last week I added 2 more lines unto my account. However, the phone I wanted the ATT store did not have in stock, therefore they sent it to me through the mail. Once, I received the Iphone 7 plus red, I...
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I didn't like
  • Customer service representives and managers
#1051931
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Back in January I received in the mail a flyer saying I could get At&T UNLIMITED internet and Direct TV for $50 each. Since AT&T started charging $10 for every 50GB I thought this would be great. I have always had unlimited with AT &T until the last year or so and once...
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1.0
Product
I didn't like
  • Customer service not truthful
#1051717
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Att Rebate Review

Att
#1048906
2.4
It was like going throu *** switching from Verizon to AT&T! I switched because AT&T was cheaper but I'm not sure that's worth what I've been through! They promised discounts that didn't get applied, rebates that would never get mailed to me that I have spent hours calling about and no one knows anything! Long story short, I feel like I've been lied to and scammed to get my business!!!
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Att Customer Care Review

Att
#1047636
1.0
Since AT&T took over the service has gone down hill. All communications go thru the Philippines, with no help. This must save AT&T a lot of money, so thay can lay off USA workers and give you bad service. Like auto maker bean counters, they figure a few hundred thousand people dissatisfied means nothing.
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I Phone 6S Plus Review

Att
#1046178
1.0
Trying as hard as I could to fix a problem yesterday I was transferred to ten different people over a 2 hour period and when I got to the 10th person they said wrong department and claimed to be unable to transfer. My worst day off ever. My friends visiting at the time laughed for the whole 2 hours.
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Att Phone Service Review

Att
#1041166
1.0
I think it is not ethinical to mess with. My service when i hsve,2 weeks remainjng in my bill ! I shhoukd ha e rhem kiable for empeachment of my rights!
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I won't recommend your company to anyone. I've been without uverse and wifi since Friday morning. I have a business account which has been down since Friday. Your customer service absolutely sucks. There is STILL no service today, Sunday- going into Monday. No one does...
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#1050702
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Been a customer for 20 years. I have three phone and they put the insurance on the wrong phone. So for the first time in 20 years I dropped and damaged my phone I get the run around for 4 hours and they send me to a store 45 min from my house to pay $290 when I get...
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1.9
I liked
  • Manager at local store was very kind and tried to help
I didn't like
  • Managers at home office could care less
  • Misinformation
#1050315
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Saturday, 5-20-17, 3:00pm Every time it rains or snows my Roku Plus buffs or won't start. I have rebooted everything. NO LUCK! Every time I call to complain, I end up going up another tier $$ on the WIFI. I only stream. They just *** me off. When will they fix or...
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1.0
#1049795
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what happened. I have had multiple issues with both my phone and my wife's phone since we joined this *** hole company a year ago. bottom line run from these greedy do nothing pigs. when I call to have them address my complaints they want to do "trouble shooting?...
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#1049532
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After signing up for unlimited wireless data and combining Uverse, Direct TV, home phone & wireless bills two weeks ago we got a shared data message from AT&T that we were at 75% usage. Called AT&T and once again they have no record of half of the changes agreed upon....
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1.0
I didn't like
  • Being given wrong information
#1049279
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Had to cancel AT&T service because it sucked. No bars where I live and dropped calls. Was losing thousands of $$$ of business. Went out and bought a new phone. (Don't bother trying to unlock your AT&T phone to move your number, it can take a week, just to find out if...
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1.0
I didn't like
  • Refund practices
  • False promises
#1049000
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I sign up for the 24 month locked in rate and low and behold ( I should have seen it coming) at the 1 year mark I go from $115 to $171. They are stating I signed up for a 2 year contract with a 1 year promotion. I have a copy of my contract and it CLEARLY says in...
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1.8
I liked
  • Picture and sound was very good
I didn't like
  • Totally messed up company doesnt honor contracts
#1048800
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