Submit ›
or
1.5 Based on 1193 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Installation technician 16
    • Coverage area 10
    • Price 8
  • Customers don't like
    • Poor customer service 136
    • Deceptive policies 68
    • Charges 59

My husband called in on January 13, 2017 to inquire about getting set up with AT&T DSL, Home phone and cable. They were happy to offer him a promotional deal where he gets set up with DirecTV and bundle our other home phone and internet service. The sales woman went over her whole pitch, selling extra channels and making sure we had all the programming we normally watch. She took a payment of $31.05 and then later in the call she requested... Read more

Was this review helpful? 0 0

This company is a JOKE! I run a small business if I conducted consumer service like At&t and Direct TV I would be out of business. After spending a combined 8 hours on the phone with various folks, they scheduled my install for my 2nd home/vacation home from sat 8-12. No one came no one called, at 3pm sat i called to check and they told me it was rescheduled for sun from 8-12. Another morning of waiting as well as missing church. Long story... Read more

Was this review helpful? 0 0

Our home flooded 5 months ago and we were finally able to check our phone jacks. Of course, they did not work so we called for a repairman to come out. I took off a half a day of work and they didn't show nor did they bother to call. Then called to complain and was on hold 30 minutes and being switched from one person to the other. We rescheduled for a Saturday again a *** no show and no contact of any kind. We have been with AT & T from before... Read more

Was this review helpful? 0 0

I made my 1st complaint month ago then phone calls have started to come from them ,talked ,talked and talked again and again whenever I got called, told my story from its beginning to the end every each of them but all are insisted not to understand even and instead of giving for what ever I was promised for they have been offered different kind of awkward -un-related offers than the one I was offered over the phone by one of their oversea... Read more

Was this review helpful? 0 0
  • From mobile
  • Jan 20
  • #994548

Our building went from Comcast to att, paying for a DVR but it doesn't record. Spent - 1 1/2 hrs on the phone only to get a technician out, yep he fixed it and that lasted 2 weeks, I am tied of plugging in and unplugging and rebooting and it still is not working, it's supposed to be a wire system. And now the screen freezes at random times. This has been the worst. choice for the TV

Add comment

Well Well how I HATE at&t , horrible costume service one horrible than another one , she yelled at me and overtalking like crazy I couldn't talk , can you help me ? The answer was I dunno why your bill been charge I know it's charge ? Really thank you for telling me it's charge let me hang up and call you back and complain about what you just said .... it's a JOKE , and she was saying it's look like , like they are reading a script be... Read more

Was this review helpful? 0 0

I was an AT&T customer for about ten (10) years. I suffered through every call to Customer Service while they tried and tried to bundle my services. These calls or online chats always lasted 30 to 45 minutes of my valuable time. They wanted to trap me into a home phone (always told them no, I don't need it) and/or a TV package (on my budget, I'm an antenna TV watcher only). All I ever needed was cell service and internet. Now I live in an... Read more

Was this review helpful? 1 0

Was made promises as to no contract had to be signed, the mobile share plan would go up by $25.00 each month and activation would be waived. Received my bill and activation was charged, rate went up by $40 and am in a 2 year contract. AT&T direct is a bunch of liars and crooks. NEVER will recommend to anyone, ever. Spent over 4 hours trying to resolve the issue. Although I had everything in writing, AT&T would not honor the agreement made. I... Read more

Was this review helpful? 1 0

the AT&T store in Jennings LA. was staffed with an on site mgr. named Steve and a sales person named Seth that waited on me. I ask if he could help me get a better AT&T signal (which he never answered the question) as he played with the phone. I was getting only one bar, he suggested I call customer service which was zero help. he made several attempts to place the blame on me or having been out of state with the phones. but anyway very plain to... Read more

Was this review helpful? 0 0

I am trapped with AT&T due to the fact that they took over Directv. I have no other choice because I like Directv. AT&T lies about the deals they offer, then overcharge, month after month. When you call in to dispute a bill, they tell you one thing, and do nothing about it, therefore charging late fees for bills that should have been credited. Also, today's hold time was over 3 hours. Once, getting cut off after 49 minutes, waiting to speak to a... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Att.
Filing a new complaint about
×