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1.5 Based on 1224 reviews
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  • Customers like
    • Installation technician 17
    • Coverage area 10
    • Price 8
  • Customers don't like
    • Poor customer service 137
    • Deceptive policies 69
    • Charges 59

I called spoke with an manager Brenda Albar Badge # HMD5G72 with at&t in regards to unauthorized payment that was processed out of my account. I dont have no type of service with at&t. she stated she couldn't help me with this issue and that they cant cancel payment on their end. She stated my bank would handle it. However i spoke with another manager and representative before her who was able to assist me with the issue of the payment... Read more

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In December ATT data crammed our phones. When I called and complained the rep gave us a $30 credit for the overcharge and then made unauthorized changes to my account. At the time, I was told my account was changed to prevent future data cramming charges and assured there would not be additional charges. When my next bill arrived, I found an additional monthly $30 charged added to my bill. I called ATT to have this corrected and my plan rolled... Read more

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Multiple sites are a problem with my new computer. Will bring in for review. Why 100 words? Are you people crazy and want to drive customers away? I am heading to your store to verify this and taking my NEW computer back to where it came from. You are apparently a VIRUS and prey on others. May GOD JESUS CHRIST have mercy on your soul, wherever you are from. Need more words apparently? How about Donald Trump asserting his authority on mentally... Read more

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AT&T is garbage. On every facet of the company except taking your hard earned money. I went into an AT&T store setup an auto pay home internet/tv account. Had an install date when i left the store. Payed them in advanced $125.00 off my CC. The day the tech was to come install my service there was a no show? So i called customer service and thats when i found out all the issues with this company. They will take your money no problem but my order... Read more

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Signed up for the switch your plan promotion. Chat rep and subsequent phone rep never informed us that porting the number was a requirment. Phone rep even walked us through selecting our new phone numbers. When I received the new ATT phones I was told to return they previous carrier phones in the postage prepaid envelope provided with the new devices which I did. Now ATT is stating that since I didn't port in my number they won't honor the... Read more

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Traded 2 iphone 6's for 2 iPhone 7's in September 2016. They said I would get a credit ($1,200+) when they receive my trade. Is February 2017 and I have not seen either a call to update me or my credit for that matter. So, I have called every week for an update and every week Customer Service says there was something missing in my "Case" so they create a new one...every week! 4-5 Cases later.... no credit. Today, I was told, "they are looking... Read more

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I have had AT&T Internet in my home for just over five years now. In that time, I have had SEVENTEEN technicians sent out, ELEVEN new modems installed, and the problem still isn't resolved. Given a choice, I would have switched providers long ago and been done with it, however, AT&T literally has a MONOPOLY in my area for any type of high speed internet. When I called to order my service, I was told that the highest speed I could get is 12 mbps,... Read more

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AT&T customer service is the worse ever!!! I ordered the internet service and was sent the equipment to do a self install. Not one time was I told that I must have a land line to use their equipment. I spent one hour 15 minutes, after being disconnected once, to be told that I didn't need a land line. When asked how I was supposed to get the signal into my house, they couldn't tell me. I finally demanded to speak to someone who could cancel my... Read more

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AT&T upgraded me to plan 15 GB plan without my permission. I received notes via my iPhone that I had exceeded my current data plan. I called and spoke with a customer service representative about the high monthly bill. The representative stated the 15GB plan was the reason for the high cost. I requested the 15GB plan be taken off my account, since I never asked for the increase. Today when I called to complain about the high bill, I was told... Read more

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Had a basis phone. Total monthly charges were $46. Had a problem with the phone. Visited an ATT store. Was told that the phone was bad. Wanted to sell me an I phone - - $725. Went to Walmart and bought a Samsung Express 3 for $45. Went back to the ATT store with the old phone and the new one to have the new phone re-programmed. Asked the salesman if there would be any charge for this service or additional service with the new phone. Was told,... Read more

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