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They are a communications provider, correct? Then why can't their customers reach a LIVE person without going through 10 minutes of dealing with a robot?! I have two lines, one of which I cannot call out on. I've called them 4 times on this issue. It hasn't been fixed....
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1.0
#1104318
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It takes several hours to report a problem with their service and they transfer you to all these idiots technicians in india or vietnam who don't know what they are doing and have hardly any information. any calls takes about 1 hour miminum only to reboot the service...
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1.0
#1103936
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I signed up for a $89.99 bundle in May of this year after 15 years with our cable provider. Ended up being charged two separate bills and as of today they have not corrected it. Seems like a bait & switch to me. Double check those advertised specials!!!!!!!!!! I signed...
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#1103746
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ATT - No Service yet

ATT
#1102477
Text from ATT saying outage had been repaired--still no service Snellville Ga 30078-- Why tell a lie!!!
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ATT - Still In AT&T HE!!.

ATT
#1101881
1.6
Details
Again, our uverse internet is on half-service mode. We will get 30 seconds of service and then packet loss for 30 seconds. Amazingly enough, we can get uverse phone and internet, but we cannot get uverse tv. How many customers have to leave AT&T before they step up to try to stop the bloodletting?
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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ATT - Pissed

ATT
#1101740
1.0
Details
When I first signed up they asked me if I owned my residence and I do so they signed me up with a dish which living in a condo I'm not allowed to have with a price of $84 a month for 2 years then they cancelled my phone now I'm paying $130 a month don't have the programs i usually watch and I'm tied into them for 22 more months and they can charge me what they want and I can't do a thing about it
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

ATT - Data usage

ATT
#1099473
Because l kept my 502 area code when l moved to the Florida Keys. ATT won't help with data overage. No Wi-Fi where l am and having to use my phone more.
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When I first got AT+T, it was great in zip code 16020. Now, after year the service is absolutely NON-EXISTENT. I cannot make phone calls from AT+T and I cannot get text messages in zip code 16020. AND, sitting in Pittsburgh, it takes an hour to get a text message from...
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Anonymous
Anonymous

The text and picture message problems happen here in Cincinnati, Ohio also. Just about everyday. AT&T has the slowest text and picture send and receive rates of any carrier. ...

1.6
#1103303
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The local retail store in Selmer, Tennessee sold a business plan for four lines in May, 2017. The plan included a tablet that the representative assured me could be used for incoming and outgoing calls. The plan offered was to cost "around" one hundred dollars per...
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#1103293
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signed up with direct tv after 25 years with Dish, BIG MISTAKE, direct contract is for $75.83 a month, they have been charging me now for many services not received or available to me, after many hours, I mean MANY HOURS, WITH PEOPLE such as Jose, id # JG225H, rhonda,...
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#1102403
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ATT - Buyer beware Signing up for AT&T with 14 day grace period...
I took this opportunity to try a different cell service, 14 days they said no charge grace period. We returned phones in 11 days service below substandard. Went to store they asked for a passcode which was never setup by ME.... In store 2 hours trying to cancel...
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1.0
Sparta, Tennessee
I didn't like
  • Mass confussion
#1101874
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I live in Houston and was flooded during Hurricane Harvey 3 weeks ago. Both DirectTV and our internet went down. Perfectly understandable. We reported the outages and in less than a week DirectTV had been repaired. Very good. But no effort has been made to repair our...
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1.0
#1101212
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In 2015, I moved my mother from her home to assisted living, she was always fiercely independent, and always insisted on paying her bills on time, this is important in the story. She was not however, computer savvy. She was a very bright woman, and a strong independent...
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1.7
I didn't like
  • Ethics
  • Billing practices
  • Customer service
#1101094
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This is the worst company i have ever dealt with. they installed my tv service in May and when they did the installer damaged my tv. it is now Sept and still they have done nothing but lie to me over and over for months. promises to call me back, to have a supervisor...
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1.0
#1100958
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