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Worst service. 28 minutes to send me to secure account representative. No one. I told them i was disabled. I needed help. My account was hacked and there was a security issue. They told me its too late. 7:30 on a sat. What? an international company doesn't provide...
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1.1
Att
I didn't like
  • Customer service or billing
#1037990
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hello i have been with at&t for the past 57 years and for the most part I have received good service ,but these past 41/2 years ,the trust and honesty of at&t has fallen to GREED. last january I called the AT&T customer retention center for help with my LANDLINE AND...
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2.2
Att
I didn't like
  • Cant trust anyone
  • Do not trust customer service or billing
#1037774
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Dragged my wife into a promotion and gave misleading information about devices they were offering in order to sign up for cell service. The sales person gave her false information about how much she would be charged for those devices. When she tried to cancel the...
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Att Customer Care Review

#1036618
1.3
Sales rep makes false promises just to make you buy a new connection... then loyalty team comes in and says "we apologize for the wrong information " Pathetic and cheating business. If you guys can't keeep up your promise why do you even give them???
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Att Service Transfer Review

#1035505
1.0
I called to moved my service to my new location, the agent did not tell me that the service that I am currently on is not available anymore. I did not notice until I received my bill and it is larger than usual. When I called to find out, I was told my service was change to their latest plan they have available. WITHOUT MY KNOWLEDGE??????
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Wireless Review

#1033511
Deceptive sales and billing, poor customer service...every month I have to spend an hour on the phone
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Att Phone Service Review

#1022728
2.5
ATT lied to me about the new plan. I was on an unlimited plan that was affordable and they told me the new plan was less expensive. Turns out it's not and ATT does not offer this plan anymore. I don't know how they get away with just telling their customers blatant lies. Not a happy customer.....!!!
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This company is a joke. Had me in tears trying to force me to sell movie channels to an 88 yr old woman. I told this young man who was high as a kite, my supervisor I could not do this. He tried to tell me how to get the sale. I ultimately did not come back to work the...
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1.0
I didn't like
  • Lying companies
#1036720
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Four days ago an AT&T Tech installed my fiber internet at my house. It stopped working one day later. I spent about 2 hours on the phone the next day to get a tech to come back out to look at why my internet was not working. When the tech got here, he said the previous...
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Att
I didn't like
  • Quality of work and customer service
#1036688
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When I tried to renew my business contract at end of term, they refused to renew until I agreed to allow the phone rep to explain all the products they wanted to offer me. I was busy and did not want to hear the spiel, but they would not renew the contract until I...
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Att
#1036404
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I switched from Charter to AT&T for cable and internet as they were offering a promotion. Internet is sllllloooooowwww. 6 MBPS. vs. Charter, which is 60. Within the first month the DVR needed to be replaced. And every three months thereafter. All in all, I think I...
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1.2
Att
I didn't like
  • Customer service
  • Equipment
  • Faulty equipment
#1036306
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one year ago I connected at@t internet which was a promption for 25$. Last January the promotion was over and so I paid it for 52$for 2 months .last march I did call the at@t if it was any promotion available and they offer me higher speed which was 77$ but I was going...
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Att
#1035971
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I have been on the phone several times with AT&T trying to get my $200 gift card for purchasing a certain phone. Also, been trying to get my $50.00 dinning card for signing up for automatic bill pay. Called 1-866-852-8617 and after waiting on hold forever, I went...
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2.9
Att
I liked
  • Phone and the coverage
I didn't like
  • Honoring of rebates
  • Customer service
#1035909
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representatives on "chat" seem friendly yet are condescending and argumentative. I basically said I would take my business to T Mobile then only received threats via chat. I am paying installments for a certain phone that was defective and the replacement device is...
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Att
#1034828
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