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1.5 Based on 1050 reviews
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  • Customers like
    • Installation technician 17
    • Coverage area 10
    • Price 8
  • Customers don't like
    • Poor customer service 137
    • Deceptive policies 69
    • Charges 59

Well, I can see from the internet (not just this site) that the AT&T switcher program is a complete scam. up to 650 PER LINE Did 2 lines on the family program leaving VERIZON Owed 500 and change on a brand new NOTE 5, gave me 200 credit for it (umm ya thanks). Still owed 300 I said fine I'll get that back from AT&T anyway. The ETF was $295. Total Due ME $595 right. Now that is well with in the $650 Switcher Program cap for THIS LINE. Line 2: ... Read more

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Well, I can see from the internet (not just this site) that the AT&T switcher program is a complete scam. up to 650 PER LINE Did 2 lines on the family program leaving VERIZON Owed 500 and change on a brand new NOTE 5, gave me 200 credit for it (umm ya thanks). Still owed 300 I said fine I'll get that back from AT&T anyway. The ETF was $295. Total Due ME $595 right. Now that is well with in the $650 Switcher Program cap for THIS LINE. Line 2: ... Read more

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  • From mobile
  • 18 hours ago
  • #926380

I am a small business owner paying an outrageous amount each month for AT&T services which are horrible and non reliable. Not to mention the customer service is so horrible it makes it impossible to improve your problem or have the address your complaint.

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DONT NOT GET ATT!!!! THE prices jump the customer service is horrible thats if u can get someone u can understand that soeaks good English! I have autopay my bill was supposed to be 54 a month was getting charged 158 a monthe when i asked y they told me i went over usuage every month whick was a lie! One month we we not not home for 3wks and they still said we went over! They say check data usuage on website but it kept saying it had... Read more

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The deceptive billing and package changes every month make it impossible to make logic of the bill. You are quoted a price sent an email with the cost you agreed to and guess what it is fifteen dollars higher than you expected. Oh that was because you forgot to add taxes. Then next month the bill is fifteen dollars higher and oh well you have no recourse the money is stolen from your card and your locked into paying whatever bill they send or... Read more

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On Thursday September 23, 2016, I had a horrible & terrifying experience. My car stop about 3 miles from my home. I called A T & T roadside assistance. It took the two truck about 2 hrs to reach me. I was told by the operator that E R S Towing would come, but the truck stated 313 Towing. A block from my home, I literally mean a block from my home the driver turns and go down the street 2 blocks away. I turn around and catches up with him. He... Read more

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My 94-year-old mother went into a nursing home and will not likely return to her residence. I called AT&T to cancel service on her landline and Internet. I asked the customer service representative if a message could be placed when someone calls her number that will give the caller her cell phone number. He said they would do it for free for 30 days and I gave him the cell phone number. After disconnection, I called to make sure the... Read more

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925365 On Thursday September 23, 2016, I had a horrible & terrifying experience. My car stop about 3 miles from my home. I called A T & T roadside assistance. It took the two truck about 2 hrs to reach me. I was told by the operator that E R S Towing would come, but the truck stated 313 Towing. A block from my home, I literally mean a block from my home the driver turns and go down the street 2 blocks away. I turn around and catches up with... Read more

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  • From mobile
  • 2 days ago
  • #925365

I hope I have the correct department. I have a comment to roadside service I received on Thursday September 22, 2016. Can you please inform me if I have the correct area. Thank you Yolanda Ester yoyoester2@yahoo.***

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Constantly losing signal when it's cloudy or rains. Doesn't matter if the rainfall is light or heavy I will lose signal or if its partly cloudy I will lose signal. ATT DirectTV will also nickle and dime you on service repair. They charge $49.95 per service repair when they send a technician out to reposition the satellite because someone moved it out of position or you can pay $9.95 extra a month so that you won't get charged $49.95 each time a... Read more

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