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After 4 hours last week solving a phone issue in which phone customer service kept giving incorrect information, I received new bundled ATT bill for $70 more. 4 calls to retention department. 2 transfers that never happened. One scheduled call back that never happened....
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2.9
I didn't like
  • Customer service
#1080267
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Back in October 2016 i had a bill that arrived totaling $1800.00 i called to find out why it was so high no one could give me the reasons i had multiple lines as well as bundle direct tv,and internet services, home phone i called every single day for this issue to be...
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2.3
#1079505
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TO AT&T You have our number published under AT&T . We get 4-5 calls a week asking for Accounting. Today we received a call from an Allen Wilson that wanted his bill put on an ACH - I called AT&T your rep SARAN - PLEASE CHECK THE RECORDED MESSAGES - as she would not...
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1.0
#1079298
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Att - Poor customer service

Att
#1080277
Spoke with 39 people. No help every excuse. It is a scam
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Att is a fraud rip off

Att
#1079356
Royal ripoff...excessive rates that grow and horrific custimer service
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Att - We're breaking up

Att
#1075513
1.0
Called told them we're moving next week gave date to discontinue service they turned me off 2 minutes after I hung up , im moving 5 miles away won't be bringing uverse after years of service with them .. thats pretty *** ...
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Att - Upsetting

Att
#1070785
Upsetting never give me Internet or phone only the TV they told me send me a box only have to Connect to the box and my phone and we do that we would work it never happened
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January 2017 I called AT&T to inquire about their Switcher Promotion with unlimited data. I had Verizon and my cellphone costs were skyrocketing because family members were using their cellphone for games and social media Apps. AT&T told me that they would replace our...
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1.2
Product
#1078969
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I was about to cancel my Directv service and had a date scheduled for disconnect after multiple issues and poor customer service. My contract of 2 years was UP! For 3 consecutive days reps called me offering me free this and free that, and $ off my bill. Okay, so...
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1.5
I liked
  • Wish i could find something nice to say
I didn't like
  • Being lied to about products offered
  • Customer service contact system
  • Fake empathy
#1078837
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I have been a loyal customer of AT&T for 10-plus years and have never dealt with any problems that couldn't be resolved easily and efficiently. I am inclined to post this review to thank them for actually caring about their customers and working hard to solve problems...
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4.9
#1078820
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They talked me into upgrading my home internet which was already with AT&T. They disconnected what I had and told me it would be two weeks until they could install the new one. My protests went nowhere, but my wife camped out in an AT&T store for hours and told them we...
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1.0
#1078761
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My internet service has been great for the first 13 months of service. A month and a half ago, the service became unavailable/inconsistent. I called ATT to describe the situation, as a result, a technician was sent out. The tech stated he was unable to access the...
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1.0
#1078134
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It is 2017 and the foundation for AT&T is one of the earliest communication companies in the entire world. I got divorced several months ago and made arrangements for a cell phone (wireless) and Uverse for TV and internet. I'm here to tell you that AT&T can NEVER tell...
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3.3
#1078047
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I went to the best buy on 7/20/17 at the location in fort smith Arkansas next to best buy the address is 4191 Phoenix Ave, Suite A2. The gentleman did not want to help us or try. He did not know any answers to our questions and would not even attempt to find out any...
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#1077890
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