Att Complaints and Reviews
I signed up for DirecTv and received by mail an offer of a $100 reward card. The site that is specified for claiming the award has a statement "review and accept terms and conditions", but there is no way whatsoever to find out what the terms and conditions are. If you don't click "I have read and agree", the page stalls and you're through unless you trust the company. As always, the out is to call a number. If you have ever called one of their...Read more
#1013669 by anonymous
In February of 2015 we received a notice from AT&T informing us that we qualified for a free upgrade phone with a two year plan. We visited the AT&T office at 14628 San Marcos, TX on 2/22/2015 to upgrade our phone. We selected a galaxy that included a free tablet. At that time we purchased another identical phone and put $215.50 on our discover card. Our monthly plan should have cost $109 per month with an additional 21.67 for our one purchased...Read more
#1013337 by anonymous
I am using a iMac with system OS El Capitan and have U-verse with ATT. A couple of weeks ago I no longer could send emails. I got an error message that the ATT certificate was outdated. When calling the tech support I was told it was a problem on their side and it would be fixed within 48 h. Till than I had 1 ATT inbox where all my email went into. I had years ago comcast and kept the same email with the .comcast extension. Of course the problem...Read more
Short Review for February 24, 2017
by anonymous #1013482
Glendale galleria Att rude. Refused to accept return of phone.
Short Review for February 24, 2017
by anonymous #1013454
My data usage increased and I filed a complaint with the FCC. I received a call from ms clementia. I called her back 25 plus times and she never returned the call even though she said she did in an email. Att is a lying crooked company. She is discriminating against me because I am disabled and a senior citizen.
Att Att Next Phone Plan Review
by anonymous #1013220
This is possibly the worst phone service on the planet! Im forced to use this garbage with my company's phone. Thank God i still have my Version prepaid at home that will be reactivated tomorrow. Glad this service doesn't cost me money, they should pay us for using them!!
Short Review for February 22, 2017
by anonymous #1012517
First bill arrived with $99. Charge for Free installation.
Called 2 weeks in advance for install of internet in our new office that is in a building that already is wired for At&t fiber optics. We received confirmation, and even called evening before and the morning of install.....They never showed. Called a number that I believe went to the "GLOBAL NUMBER" Philippines or Malaysia or lord knows where and all we get is lip service and excuses about how they will communicate with dispatch and try to see...Read more
#1012957 by anonymous
AT&T Wireless is now practicing "Bait and Switch" on cell phone plans. I have been a long term customer with a 30 Gb share data plan for $130 per month for at least 2 years. I called AT&T and asked if there were any better plans that would lower my monthly bill of $235 for 5 lines that shared the data plan. The AT&T representative said sure - we have a 40 Gb plan for $100 per month and your monthly bill will be reduced by at least $30 per month...Read more
#1012897 by anonymous
Hello my name is Valerie Grier I am very unsettling with Att wireless cell phone service i have to let my service go with ATT i didn't want to but my bill was getting high every month and also so i have service with your with u-veruse phone and internet service and i am getting ready to cut this off because your are charger me 93 .98 dollars for this month and my promotion ends om 2/24/20017 why i got to pay 93.98 for February my bill is to be...Read more
Well over a year, we drop calls and have static. AT&T says it is due to copper line. Have promised direct TV, due to recent agreement, they would replace with a T1 line. Obviously they have not even started the work. If I had any other choice I wouldn't chose AT&T for anything. I am rural area, if I have an emergency, anyone in my family would be dead since I have no access to an operable phone. Cell phone service does not reach here either. If...Read more
I didn't like
- Non resolution of problem
#1012668 by anonymous
I ordered the bundle of all 3 services on 2/3/2017 & was told installation would be today, 2/22/2017. I called last night to make sure & was told that yes, it is still scheduled for 2/22. Been home all day & no show! I called tonight to find out what was going on & after speaking with 1 person I could barely understand, I got disconnected. Or more likely hung up on. Finally got someone else & waiting for 5 minutes for him to look it up. Then...Read more
#1012454 by anonymous
I am not a person who normally writes about a company , but since my experience with ATT&T has been the worst i have ever experienced , so i need to vent . Have had them now for 5 months and have spent hours upon hours on the phone with their customer service . I have been hung up on , I have been told it is now taken care of , I have been lied to , and not by one person but by many . Have been to their AT&T stores 4 times . One time for 2 hours...Read more
ATT sent a letter that I must switch to Uverse from DSL so I said ok and even though they disconnected DSL they are still taking money from the checking account designated for it and sending me bills telling me I am past due and owe them more money, I spent 2 hours trying to get them to understand the problem and got nowhere, they hung up on me twice, I finally got someone on the chat line and he said he would fix it but nothing so far. I paid...Read more
#1012317 by anonymous