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1.5 Based on 1138 reviews
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  • Customers like
    • Installation technician 17
    • Coverage area 10
    • Price 8
  • Customers don't like
    • Poor customer service 137
    • Deceptive policies 69
    • Charges 59
  • From mobile
  • 13 hours ago
  • #967678

I am very disappointed in the way they handled my problem last October I made a claim to the AT & T guarantee for a phone just like the I have iphone 6 Plus, I was sent a new one, return the I had and are charging the phone I returned why the box did not carry the phone and I am not so *** to send the box without the phone why I know it They're going to charge.

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  • From mobile
  • 13 hours ago
  • #967674

I am very disappointed in the way they handled my problem last October I made a claim to the AT & T guarantee for a phone just like the I have iphone 6 Plus, I was sent a new one, return the I had and are charging the phone I returned why the box did not carry the phone and I am not so *** to send the box without the phone why I know it They're going to charge.

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I have been with AT&T and switched to Direct TV a few months ago. My 3rd bill i received line items for the NFL channel and PENTHOUSE @ $49 each plus service fees for sports channel that i never wanted nor heard of. Same thing happened to my friend and sister. PREDATORY BEHAVIOR for Sure! I hope there is another class action law suit against them. 30 min on the phone and they act like they are doing you a freaking favor. Also my service SUCKS,... Read more

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I just experienced the WORST customer service. I tried to pay my bill TWICE through the MyAT&T app and both times it gave me an error message saying that my payment didn't go through; however, I checked my bank account and both payments were placed on hold. My services were disconnected and AT&T refuses to help me! I was ready and willing to pay my bill, it did not go through because of THEIR technical issues and now I have to SUFFER with... Read more

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As usual their billing is wrong. When you call their customer service they can review you billing but if they have screwed it up and you need credit they send you to their very unprofessional collection dept to try to get your credit. I paid what they told me was the coprrect amount for my bill. Exactly the amount they requested. My next bill was wrong again and they cherged me a late fee for the diference from thier previuos months wrong bill... Read more

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We switched to Uverse @ our Marina...AT&T never stopped billing us for the T1. It was auto paid on our AmExpress card. The new Uverse acct also billed to that card. Uverse was installed January 2015...it's Dec 2, 2016 & after a dozen calls...which are at least 30 minutes to an hour I still have no credit. I am, today, telling them I'm going to contact a lawyer about the money they owe my business. They promised I would hear something 15 days ago... Read more

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  • From mobile
  • Dec 01
  • #965344

DO NOT BUY INTO ATT we have uverse internet its been down the whole *** day.....not the first time....home wont work....always some *** excuse commercials say 99 percent reliability....SERIOUSLY? where overseas???????? way too many complaints in tge usa for that lie!!!!! such ***

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I recently placed an order for my new Iphone 7 plus with 256GB. I was told that my order would arrive 11/25/16 - 11/29/16. Today is 12/01/16 and I still do not have my Iphone. Yesterday, I called Att and they told me if my phone did not arrive call us to cancel the order. Today I called Att and I was told my order could not be canceled. Then I was told that I did not agree to the term. I told Greg that I did agree to the terms and conditions. I... Read more

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I am a $2,000 a month - 25 year AT&T customer with all lines of Office and Cell phones, plus equipment purchases. (that's $50,000 a year!!) Earlier this year I purchased an I 6 with plastic face guard. I was told both were guaranteed. - The charging cable for the phone frayed and split. - The plastic face cover cracked and split. I took both back to the store and spoke to Store Manager Sheldon. He and his side kick could care less about... Read more

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I have been with AT&T for years and never been charged for changing my number. They said they have had this fee put in place for years. I called them out they are lying giving them numbers that I have that were never charged. Other than the poor deplorable customer service reps you speak to who hare clueless and non carrying, the worse part of AT&T is talking to a black female. These black females are the rudest, disrespectful people I have ever... Read more

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