ATT
Reviews and Complaints
Huge language barrier
Deceptive sales practices
When we purchased new service via phone, we were told that we would get 50 mbs internet service, but when tech arrived to install it, we were told it would be only 5 mbs. BIG DIFFERENCE!
Spoke to over 15 reps about getting the second line to boost it and was told it would take a month. Some of the worst, dumbest technicians around. I kept getting switched around and was even sent to a disconnected phone number and had to start the process over. Cancelled order!
They have definitely lost our business!!!
This company is so disorganized, I wonder how they are still in business. They blatantly lied, just in order to get our business.
- Deceptive sales
Preferred solution: Let the company propose a solution
Worst Company EVER!!!
Preferred solution: company need to downsize to communicate internally better
CHARGED FOR UNLIMITED PLAN, TRIED FOR WEEKS TO CHANGE IT
I CALLED TO GET INFO ON DIRECTED TV NOW....I WAS TALKED INTO GETTING ATT WIRELESS SIM CARD FOR MY VERIZON PHONE....AFTER NUMEROUS CALLS AND VISITS TO THE ATT SALES OFFICE...I GOT A SIM CARD FOR MY VERIZON PHONE..
THE PHONE WORKED BUT THE LOCAL NUMBERS WERE LOGGED AS INTERNATIONAL CALLS...CALLED SO MANY TIMES ...I WASTED AT LEAST 13 HRS TRYING TO GET PHONE TO WORK AND CHANGE MY UNLIMITED PLAN...
I WAS ALSO SUPPOSED TO GET MY VERIZON BILL AND PHONE PAID OFF BY ATT..
IT HAS BEEN 2 MONTHS...MY 2 PAYMENTS ARE NOT SHOWING ON MY BILL...I AM STILL OWING FOR THAT 1ST MONTH 153.00...FOR ALMOST NO USE OF PHONE..
I WAS TOLD THE BILL I GOT FROM VERIZON IS NOT ACCEPTABLE...NO PHONE/BILL PAYOFF...
ATT TOOK MY VERIZON PHONE FOR 97. CREDIT...AND I NOW OWE $800.00 FOR 30 MONTH CONTRACT TO ATT PLUS $300. FOR VERIZON PHONE I DO NOT HAVE ANYMORE,,
MY MONTHLY BILL AT ATT IS ALMOST $50. MORE A MONTH....THAN VERIZON. WAS...
I WAS PROMISED THE WORLD AND JUST GOT HIGH BILLS AND NO TRADE PAY OFF MONEY ...I WILL DEFINITELY TELL EVERYONE NOT TO GOT TO ATT...
ALL I WANTED WAS SOME TV AFTER THE HURRICANE EVACUATION....
I FEEL BEATEN UP BY ALL THE CALLS AND VISITS TO ATT..NOW I HAVE ALL THESE BILLS AND MY NEW PHONE DOES NOT EVEN TELL ME I HAVE A MISSED CALL OR TEXT MSG LIKE MY VERIZON PHONE DID...
- Lying about what i was going to get
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Deland, FloridaHorrible
- Misinformation
Shady Billing/Poor Customer Service
Preferred solution: Price reduction
LATE FEE
Fraudelant ATT sales agent
Preferred solution: Price reduction
Business Phone
February: Notice to call if we would like to keep our current plan for our business phone. I called. Joe said we would be all set.
March phone bill: $99. and change
April phone bill: $120.00 and change
I called AT&T. Why did our rate go up? AT&T rep: It went up slightly, because the plan you were on no longer exists. We have you on a "New" plan that is comparable.
May phone bill: $162.00 and change.
The phone call lasted 2 hours and 24 minutes, while I spoke to a guy with a heavy accent who repeated himself constantly, and took most of the time typing up the order. Our company is small, one phone, one fax line, no internet, tablets, etc. He wanted to e-mail me a code to give back to him in order to activate the order for our new phone agreement. We don't have email at the shop. He didn't want to wait for me for 45 minutes to run home, get the email code, & drive back to the shop so I could give it to him. He wouldn't take a verbal okay.
Bottom Line: Do NOT get AT&T for your small business!
The Final Straw
Biggest rip off out there today , contracts ? they don't honor them
- Wish i could find something nice to say
Preferred solution: Let me drop AT&T all together and either give back the cell phones or continue paying payments of them and use another carrier !
Roseville Harper Store Sucks!!!!
- Customer service at this location was the worst
Lies, Lies and they leave you feeling worn, worried, & stuck
Over all and discriminating about all spanish speaking people
- Corrupt
Preferred solution: Let the company propose a solution
Internet portion
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