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Deceptive policies! | ATT review from Marietta, Georgia

1.0
Details
AT&T offerd a free phone with a two year contract. As my contract had expired I accepted. When I received my bill there was a $25.00 per month increase. The phone was valued at $300.00. The 25.00 a month for two years-$600.00. The rep attempted to explain that I lost a 25.00 discount whe I upgraded. Had I paid for the phone($300.00) I would have continued to receive the $25.00 discount and no contract. So in essence I'm getting penalized $300.00 over the next two years for agreeing to stay with them. Where is the incentive to stay. They proposed to reduce my bill, but with that they would turn off data, no text, and 300 minutes talk. So I get the phone for free but not enough service to use it. As a matter of principle I'm considering paying the early termination fee and going with another company. It may be the only way I will not feel violated.
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1 comment
Anonymous
#994290

The new mobile share plans are structures so that you get a discount for not being in a 2 year contract-either keeping an old phone, buying a used phone, buying at full retail price, or doing their installment plan. The sneaky thing is that when these plans came out, they gave anyone with an existing contract as of the date the plans came out that same discount, and did not mention the discount could ever be lost.

Customer service reps were forbidden to tell people this when pushing people to the new plans.

One option you have is to pay off the early termination fee of $325. that will get you back to the rate you were paying without the hassle of finding a new carrier.

Review
#646705 Review #646705 is a subjective opinion of poster.
Service
Att Phone Service
Pros
  • Customer service rep
Cons
  • Expensive plans
Reason of review
Deceived
Preferred solution
Let the company propose a solution

Review in Media category from Los Angeles, California | ATT review

1.5
Details
Att has been jacking the price every three months. I have u-verse with them. I am paying $153 for 300 Chanel's plus weak Internet . I checked different provider , I can get same thing even stronger Internet speed for $90. I called att customer service , they were not helpful at all even thought I am long term customer with att , I will change the provider ASAP. They are sucking the blood of people . I am disable person they don't even have program to help people with disabilities .
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Review
#646029 Review #646029 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Pricing issue

No voice contact, wants $69 for service before continuing | ATT review from Saint Louis, Missouri

1.0
Details
Tried to contact for service and kept getting run around without any voice contact. Could not tell if there was any way to make a personal voice contact or how to really explain how to get anyone to check what the problem might be especially without committing to a service charge per hour of a ridiculously high fee and without even knowing what the the problem is that we have with our telephone line. All we have so far is that there may be a service response in 48 hours. We think that 48 hours is way too long to go without telephone service especially when we have the need for emergency and urgent contact situations that may arise from personal and my professional patient needs.
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Review
#645795 Review #645795 is a subjective opinion of poster.
Service
Att Phone Service
Cons
  • Lack of voice contact
  • Lack of concern
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Dead landline for 3 weeks | ATT review from Fort Worth, Texas

1.0
Details
My mother in law phone line went dead which also took down her medical alert. First "repair" said they have a line problem but did not fix it. Next "repair" a week later never took place and instead they set an appointment for the next day and did not tell us about it. Called in 3 times today, first CSR, said no problem we will be there and call you before we come, what a joke. Next CSR said the ticket had not been assigned but it was in the pool, it must have been the deep end. The final CSR I thought was the answer, WRONG!!, she said let me put you on hold so I can get hold of the technical department and get a tech out tonight, I was put on hold and 25 minutes later I am told that the department is closed for the night and would I call back in the morning. All of this time my 91 year old Mother In Law has not had a phone or medical alert and all we get from AT&T is the run around, put on hold and no technical service. I hope My Mother In Law does not fall down and break a leg or a hip tonight while we wait for the at&t "repair" service to show up.
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Review
#645596 Review #645596 is a subjective opinion of poster.
Service
Att Phone Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Att - Phone Plan Review from Manhattan, Kansas

2.0
Details
Att - Phone Plan Review from Manhattan, Kansas
Been with AT&T over 15 years and in the last 2.5 years it's been ***. It started out to be a simple phone upgrade! Not only did they do the upgrade they took it upon them self to change my plan. That I did NOT approve ! Today my daughter was going to upgrade her phone and they tried to do it again!! This used to be a great company and now all they want is to nickel and dime you to death. Below is a pic of what they gave my daughter today at AT&T store in Manhattan,KS. . The pic will show the 3 plans from $936.24 to $1216.00. This is how your treated for 15++ service and never or missed a payment. Also they or so cheap that it's written on note book paper instead of a invoice or letter head.
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2 comments
Anonymous
#995691

They lie. And you're right; they used to be a good company.

Anonymous
#994386

This has nothing to do with changing your plan. The mobile share value plan has a discount for not having a 2 year contract.

That means buying a used phone, paying full retail price, or doing the att next installment plan. If you get the $200 iPhone 6, you lose that discount.

The reason it's on notebook paper is because the sales agent went above and beyond to show the total yearly costs of both of your options. There's an online tool that will tell you the same thing.

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Review
#645555 Review #645555 is a subjective opinion of poster.
Service
Att Phone Plan
Reason of review
Pricing issue

This is just one issue. No dial tone | ATT review from Fullerton, California

This problem started in 2013 when we switched to AT&T. We have four incoming lines. Two of them did not work. The numbers are set up that if a call comes in and is busy, it would roll over to the next line. The problem is that when line one did not work the phones would never ring. This went on for month. We never received calls from our 800 number, only when someone called one of the other numbers. I have been in contact with The public Utilities Commission, with the Presidents office of AT&T and still after over a year and a half, we still do not have a dial tone on one of our lines. Now is is June 4, 2015 and I am told they will fix it. Does anyone want to bet me that we won't have trouble after tomorrow when they come out. All of our equipment is AT&T, installed by AT&T. What ever you do....DON'T sign up with AT&T.
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Review
#645516 Review #645516 is a subjective opinion of poster.
Service
Att Phone Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

AT&T Does not CARE about their Customer | ATT review from Piscataway Township, New Jersey

4.0
Details
Hello, My name is Viral Patel and my phone number is 732 *** ****. I ordered Samsung Galaxy S6 phone to upgrade my device on May 27th. I was suppose to receive my phone on May 29th - Friday. According to UPS Website, they deliver the package on May 29th at 5.12 P.M. on Friday. I opened the package on Saturday morning at 1.30 a.m. Package had at&t receipt about the phone but no phone. I reported the incident online to UPS. I also chatted with at&t order specialist and reported the same. Later on Saturday afternoon, I called at&t specialist to report a package with no phone in it. Specialist ensured that they will be sending a new replacement device (Which is a LIE, because today is 4th June and no replacement has arrived). I did not receive any email confirmation so I called back again on Sunday: 31st May. AT&T Representative now told me, that there is no such thing mentioned in my account (about replacement phone). They said, I have to call back on Monday, because it is weekend. I called back on June 1st, Monday to report the same. AT&T Representative now tells a new story based on UPS Update. UPS Website indicates, "I refused delivery of phone and hence they are returning package to the sender". (Which is another Lie. Earlier they said, they delivered the package and now they are saying they did not). I called back again on June 2nd, Tuesday. AT&T Representative says: Until they receive the package from UPS Back, they can not help. I called back again on June 3rd- Wednesday. AT&T Representative after transferring to 4 different departments, again repeats, saying I have to wait or order a new replacement device. I called back again on June 4th - Thursday. AT&T Representative now says, they received the package back, but there is a 14 Day AT&T Policy, before they can send a new phone. But if I cancel the service, I still need to pay 325$ because I upgraded the phone (which by the way, I did not receive). Frustrated, Disgusted, Dissatisfied, Angry. This is happening to a customer who is with AT&T since 8 years, who also happens to be working for AT&T for more than 8 years. This is their Customer Service. Thank you for reading,
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Review
#645380 Review #645380 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered

Unbelievably bad Customer Service and Tech Support | ATT review from Sacramento, California

1.9
Details
Seven months ago I switched from Comcast to AT&T because Comcast rewarded my loyalty by raising my fees to twice what I can afford to pay. AT&T quoted me $138 a month TOTAL for phone, TV and Internet. Every statement, without exception, has been in the $169 range. (Why can't these companies offer senior discounts?!) Secondly, I've had an unlisted phone number for over 50 years so, of course, I asked that my AT&T phone be unlisted also. Every month I'm charged for an unlisted number and every month for the past seven months I've called to complain that my phone number is still published. When I call 411 to see if they're still giving my phone number out, I'm told there's a listed and an unlisted number under my name...which one would I like? ("Duh, I want the unlisted one, please.") I have one phone and one phone number, for petes sake, so the stupidity of this is absolutely mind boggling. Every month I call to complain and every month I'm told they'll remedy the situation...yeah, right. Words cannot begin to describe how frustrated and angry I am. Twice when I called, I've asked to speak to a Supervisor and the same thing happened both times: I'm told to hold and I can hear a phone ringing...I'm assuming it's the Supervisor's...and after sitting there twiddling my thumbs for TWENTY SIX MINUES the first time and EIGHTEEN MINUTES the second time, I'm disconnected and back to square one. Oh, too, I'm charged $2.25 for each call to 411...I'm calling to check if they've done their job and they want to charge me?! I should be charging them for my time! To make matters worse, while I'm watching TV a sign pops up that states "if you want to continue to watch TV, click ok." While I'm scrambling to get two dogs off my lap so I can find the *** remote, I've missed part of my program! I called Customer Service the first time this happened and they sent a tech out. He swore up and down that not only had he never heard of this happening, neither had his Supervisor. He left without doing a thing. I called several more times to complain and each time I was told a different story...but they all did end the same...there wasn't a thing in the world they can do about it. I have since found out through tech-savvy friends, that one of the cable boxes I have has a sleep mode that it randomly goes into. I called Customer Service again and asked for equipment that doesn't have a sleep mode and I'm told that they have none...does that sound right to anyone?! When I ordered my "bundle" I specifically said I know nothing about internet speed but I wanted enough that I could watch a video straight through without it stopping to buffer every few minutes. I think that somewhere, in a far away land, this is possible, but evidently not with AT&T in California. I'm a senior citizen with a very bad heart...I can't take the frustration of dealing with these complete *** for hours on end EVERY SINGLE MONTH. As far as I'm concerned, AT&T has breached our contract in EVERY conceivable way and my next step will be to report them to the Consumer Financial Protection Agency, the BBB and anyone else I can find.
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Review
#645128 Review #645128 is a subjective opinion of poster.
Pros
  • Introductory price
  • Promises they made
Cons
  • Too expensive
  • Promises they do not honor
  • Equipment outdated
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Hallmark Channel Review

2.0
Details
Oh where oh where could my HALLMARK be at and t it seems like you all screwed your customers royally this is the only cable that does not have HALLMARK
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Review
#645064 Review #645064 is a subjective opinion of poster.

Bait and switch to change service to ATT

SO... here we go a bait and switch issue with ATT Uverse. I was with Dish and decided to explore the ATT option. I was promised IN WRITING that I could have 4 TV’s on HD and watch all four TV’s in HD mode, and/or record multiple HD shows while watching HD TV. I was very explicit “in writing” to ensure the definitions were very clear. SO I made the leap. Now I have 4 TV hooked up but can ONLY watch 2 HD services at a time or record 1 HD service while watching 1HD show. All other shows have to be in SD… This is NOT what I was promised and enticed with to leave DISH. Heck now I have a worse postion on service than I had with DISH for a similar cost????? When discussing with , now 7 different reps I get the following; 1) The sales rep and the technical rep do not interact so the sales rep would not have known that you are too far away from the connect ion to have 4HD TV. – And why is that my concern. 2) We can disconnect HD service altogether – Hello????? 3) And finally the ultimate answer – well you could always disconnect from ATT and go elsewhere. _ What the heck, I paid 300$ to disconnect from Dish because ATT promised me a great setup, now I am being told to disconnect from ATT because they can’t or won’t deliver on their agreement.???? NO I am stuck in no mans land, and it is because of a Bait and Switch offered by ATT…. Heck I was not even asking for a price reduction on my account, I was willing to accept my Fate of being too far away to have 4 HD and succumb to 2HD, but being offered no alternatives but to drop HD or drop ATT seems a bit like “WHO GIVES A DARN customer service” or “ ATT is to big to fail”
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Review
#644814 Review #644814 is a subjective opinion of poster.
Service
Att Tv Service
Reason of review
Not as described/ advertised