ATT
Reviews and Complaints
What AT&T says it will cost in the store does not match the reality of the bill. Twice now.
Current update: My grandson was quoted $28 but also contends that csr told him that our bill was going down and there would only be a small increase rather than one that is more than $30. He feels that he was intentionally deceived since they showed him only his section of the bill rather than what the increase would be on the entire bill.
My original numbers were incorrect; however, the problem is the same. The price they quoted my grandson was $28 not $15.
Even so, the bill increased by $37 and next month will be $33 extra. A smaller amount to be sure, but a bad business practice still.
- Questionable billing practices
Preferred solution: Price reduction
Att Upgrade Phone Review from Atlanta, Georgia
Att Wireless Services Review
AT&T IS THE WORSt
- Bad service
- Refusal to correct their mistake
- Being lied to
Preferred solution: Full refund
HBought a new phone Samsung 6 San Antonio tx area
- Service area
- Centralized services
- Service manage respond
- Customer service
Preferred solution: Let the company propose a solution
Not honoring original agreement from the start.
We switched from Xfinity because of promise of set price which included free internet for 1 year. From first statement we were charged for internet.
I called and credit was issued. I was told I WAS correct & should not be charged for internet & it would not be charged again. This became a monthly call where credits were being issued. I was even told at one time that I had 2 years free internet.
As time went on I began to get push back on credits and told they did not have free internet. On April statement call for credit I was told that no credits would be issued & that I had only been issued credits from the beginning to APPEASE me. I paid April bill minus the internet which had been increase by $10. Received May statement, was charged again at increased rate for internet & was charged late fee of $9.
We are being overcharged $29.95 for April & $29.95 + $9.34 for May. I'm done.
I feel above overcharges should be credited from FINAL BILL because AT&T admitted they were in wrong from very beginning verbally and by issuing credits from the very first statement. Customer Rep. telling me during April statement call that all credits were issued to APPEASE me was INSULTING to say the least.
Today, June 10, 2015 we are switching BACK to Xfinity.
No more monthly calls to get what was promised from beginning. Don't even mind early cancellation fee just to be free of dealing with AT&T billing and customer service.
- Att uverse customer service
- Price increase every month
Billed/sent to collection for phone no longer connected
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonBilling bad customer service
- Phone
- Customer service
- Extra cost
- Bill
Preferred solution: Full refund
Att 4G Lte Review
Shady Billing Practice - Uncooperative Employees
Preferred solution: Price reduction
U-verse internet service
- Having to reset my cable box
- Customer service uverse internet
Preferred solution: Price reduction
No voice contact, wants $69 for service before continuing
- Lack of concern
- Lack of voice contact
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Albany, GeorgiaAtt - Billing Department Review from Albany, Georgia
Billing Department Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Farmington Hills, MichiganAtt - Uverse Review from Farmington Hills, Michigan
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You should speak to see exactly what to expect future bills to be, and exactly what charges are causing the increase at stores, they often do a very rough guess that does not include taxes, insurance, etc. Customer service is better, at least if you get someone with experience.