ATT
Reviews and Complaints
AT&T Fraud Department
I called AT&T to order a new phone. The customer service pulled up someone else's account.
I ask three times during the conversation if she was sure this was my account? She responded yes. When I received the conformation email it had someone elses information not mine. I called the next day and they told me not to worry about it, just reorder the phone since no activity was showing up on my account.
Apparently they shut off this womans phone and she went to the store and was told someone hacked her account. It was turned over to the fraud department and they in turn contacted local law enforcement. I had my rights read to me by an officer and was taken to the station to give a statement letting me know I am being investigated for fraud and identity theft! I called AT&T and they told me there was nothing they could do for me.
I have hired an attorney and now this Ciber Detective is investigating me and accusing me of trying to steal someones identity. I have called several times and told them to check there records and phone recordings because I have done nothing wrong. The incorrect phone was never actived and returned.
I am incurring a great deal of stress and expense, plus they will not even let me out of my contract so I can be done with them.
AT&T: never solved the problems, very rude, and lied
AT&T Charging Twice for iPhone 5 Upgrade
AT & T wants to get into your wallet
Deceived me about services I did not need
ATT IS THE WORSE TEL COMPANY
AT&T customer service issue
AT&T..Mr Eric Watts(OFFICE of the President) REALLY?????
On September 11th my home phone service was disconnected, because I was VERY dissatisfied with the monthly bills I was receiving. However, since I had been a longstanding customer, I opted to continue on with AT&T and called to have my service restored.
As of TODAY, not only have I paid TWO fifty dollar deposits (one has been credited back) one has not and I STILL am unable to resolve with anyone at your company why I have no home phone service. The real problem is that I had a bilateral mastectomy( removal of both breast) on September because I have Stage 3 breast cancer, I have a Medicaid cell phone, which I am only issued 250 minutes a month and have had to pay additional money on because I am on the phone at LEAST an hour and forty-five minutes EACH day I have called with STILL no resolution. I have not been able to get my original number of 615-316-**** back.
I callled the same day September 11th when and was charged 50 dollars which was taken out of my checking account the very next day. The confirmation number for my phone payment deposit was given to me as 3P87CSR1YO1WY57 AND THE ORDER NUMBER N982P0L0, AND a new home number of 615 316 ****, and assured my phone would be on "no later than midnight." Not even close to the truth.
AT&T Unconscionable Charges - Unbelievable RIPOFF
WEB PAGE CHANGES
Forced to pay an amount we didn't owe, and same amount sent to collections!!
AT&T GoPhone Scam
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Verified Reviewer | Fort Garland, ColoradoAT and T Lies and steals money.
On May 15, 2012 AT&T sent a refund of my minutes that I bought.
AT&T poked me in the eye again
At & T - Should NOT sell "Cell Phone INsurance"
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Att does nothing but activate fraud lines
I Had 2 lines that were not canceled and I was shut off said they saw this as fraud!!! And aid I could no longer have att This is not Right I want My Name Cleared!!!!2 Lines is you are ALLOWED ????
I am finding that when I paid my first and had to pay double the amount so that I could be prepaying before usage that they deny and all of the prepayments I made and want you to pay more than is reasonable as you have lots of money that they deny they took.
you can cancel your wireless service without
paying any eary termination fee or equipment
charger
you can contact me i will do cancel it ….
hey man are you serious email me ramgos75fe@***.com
I am having a problem with global fraud also. The people they need to be investigating that is committing fraud they don't anyway they have cut my house phone off after months of service and stated that my son social security number does not match and they need proofs of address and a id and ss card.
ok why would you need all that to prove the correct ss #? They called last week and stated they was trying to see was I accepting calls from the prison where I have been talking to a guy. The calls are recorded so they can see what is being said.
what i haven't gotten is why everytime you get on the phone they have a different story of whats going on and what needs to be sent in. when i get this straight i am cutting off service and finding someone else for my phone and internet service and then i am going to find a lawyer to take me case for false accusations and interruption a services that did not work work a flip anyways.
Almost the same thing happened to us at&t disconnected our land line saying my mom(85)is opening an acct with different SS# we don't have land line right now!!!
Someone hacked in to my account changed my information and ordered two replacement phones. They didnt give me a chance to explain and accused me of theft and disconnected my line.
They are very rude. :cry
not only rude, bunch of bunch of menopausal *** :(
I opened an account for the first time with at&t and I didn't have my current license on me with my new address, so I told the sales girl to put in my original address instead of the one on the license cause I no longer live there, she did the complete opposite and my phone was turned off within couple hours and turned over to the fraud department. Long story short, I tried talking to them, the manager of the store tried talking to them and we got no where so I ended up returning my christmas gifts cause they canceled the account. I would never deal with them again, they are a bunch of crooks.