Not resolved

Been on the phone with AT&T for an hour and a half trying to get them to bury a cable they left in my front yard and across my driveway 4 months ago. I've been hung up on once, transferred to a non working number.

The agent refused to transfer me a supervisor 3 times and then made me think I was getting one but left me holding for (and I timed this) 10 minutes before transfering me to a non working number. I called back finally escalated to a supervisor. The first guy didn't put the order to have my cable buried as he told me he did before transferring me to a non working number. They tell me it will be two MORE weeks that I have this hazard across my driveway and yard.

Rene had this same rant about the time I switched to AT&T on her FB page. I wish I had seen it a week sooner so I wasn't wasting hours of my life trying to get them to complete their work! I asked Patricia for an email to send my concerns to and she said there was no email I needed to use social media.

So here I go... CASE#K40440333

Product or Service Mentioned: Att Installation.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

ATT Pros: Speed of internet.

ATT Cons: Leaving a safety hazard in my yard for 4 months.

  • untrustworthy
  • Incomplete Installation
  • Refusal Access To Superviser
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

ATT Reviews

  1. 1127 reviews
  2. 507 reviews
  3. 187 reviews
  4. 52 reviews
  5. 28 reviews
ATT reviews