Richard B Nwk
map-marker Dexter, Missouri

Disconnection

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Google search refer to "pissed off customer" to call the 2020 number. Much trouble understanding Jonah. He seemed nice but could not transfer me to a supervisor are someone who spoke better. I had At&t for many years but no questions were answer. Please respond
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Loss:
$500

Preferred solution: Apology

User's recommendation: Use a different carrier

Anonymous
map-marker Los Angeles, California

Att wireless plan descriptions discrepancies

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Hello, General question re plan descriptions I am attempting to get clarification regarding plan information discrepancies as they are described on consumer website. Is there any way to get an efficient and definitive clarification regarding the ATT wireless plans, prepaid or postpaid that are listed on the att.com website? Specifically the difference between the 75& MAX and the 75$ unlimited plus. the descriptions are clearly different, the plan details (fine print) as described on the public facing website are unclear in their similarity for the price difference....can you assist/clarify?
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Cons:
  • Lack of commitment and actions verses their promises
Sally Ojo
map-marker Manning, South Carolina

I heard from a woman who proudly said she works for the Office of the President & would take care of all of my problems. She Ridley told me Apple should have fixed my new broken phone under warrent

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I told her I knew that. She wanted a copy of why they said they wouldn't fix it. I said they didn't give me a reason! Since they didn't, she said there was 0 she could do! She said it was no need to sue because I would loose! Also since I was no longer with them I had no case. Typical AT&T Employee! Received $190 gift card because I use a promotion to upgrade & it had 0 to do with case. I asked for that in writing & she was emailing it then,but never got here!Angry
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Loss:
$777
Pros:
  • Large supply of products
Cons:
  • Unscrupulous business practices
  • Unmet promises
  • Sent me broken phone & refused replacement or fix

Preferred solution: Full refund

User's recommendation: Don't be a customer!

Anonymous
map-marker Amarillo, Texas

There is a circuit problem in Amarillo, Texas. I have been trying to call a business all afternoon and it just says circuits are busy!

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Circuit problem in the Paramount area of Amarillo, Texas. I have been trying to call a business in the Paramount area all afternoon and it just keeps telling me circuits are busy. Can't you fix this problem?
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User's recommendation: Good for home phones.

Joshua R Ylk

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Verified Reviewer
| map-marker Ponte Vedra Beach, Florida

Poor customer service

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I cancelled my account back in october and every-time i call to cancel they say they do, and then i get another charge, even though my name doesn't appear in their system anymore, apparently i never cancelled my voice line after i ported over my phones, even though every time i have called they said the next bill was going to be the last one because i have cancelled everything.
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Loss:
$90
Pros:
  • Decent cell service for the most part
Cons:
  • Expensive
  • Bait and switch
  • Inability to resolve my issue nor issue me credit

Preferred solution: Full refund

User's recommendation: Not worth it

Rebecca F Pga

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Verified Reviewer
| map-marker Roseville, California

Never heard from them

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I never did here from them, but my landline, and everyone else's, are finally working, so that's what's important I guess.
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Anonymous
map-marker Indianapolis, Indiana

I have spent months trying to straighten out my account

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They have my phone number wrong. So I cannot change my password. I've spoken with customer service several times and still no results. I have been locked out of my Bellsouth account for several months now
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Rebecca F Pga

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Verified Reviewer
| map-marker Roseville, California

NO phone STILL.....

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Hello - This is Rebecca French. I have been without phone service since Christmas night. I have tried to contact you, with no response. Can someone please tell me when this problem will be attended to?! I dont have a cell phone, so my landline is needed. I live in Washington, Ca 95986. Please let me know if you need more info. My phone/acct number is 530 470-**** (064). 7. Thanks so much. Rebecca
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Pros:
  • Until this happened
Cons:
  • Overcharging its customers
  • Cant fix the problem

Preferred solution: Price reduction

User's recommendation: They charge way too much for landline when there is no choice!!

Anonymous
map-marker New Ellenton, South Carolina

Theft

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An employee of AT&T stole my reward money and I spent two days and more than three hours on hold just to talk to many different agents trying to get to the fraud department because this employee had all my personally information. Not cool. After continuously repeating my story I was informed the fraud department was too busy to take my call. This was a reward Visa. I was told they could not stop the transaction. Ridiculous enough but hey, could someone maybe take a minute to find out which agent sold my info or used the card ,? Nope. What they actually said was I don't matter.
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User's recommendation: Don't use AT&T

Anonymous
map-marker Friendswood, Texas

Charge of internet

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I was told on the phone when I switched to fiber which was recently installed in my neighborhood that my internet price would be the same. It was 53.00 a month Now it is 100.00 a month. She quoted me a price of 54.00. Then I received an email after the set up of the price. I was mislead. I wouldnt of done it. We have been customers for over 25 years. And we are about to switch because of price and service. Ill share my story with others so they are not mislead.
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Karla S Qep
map-marker Greenwood Village, Colorado

Disconnection

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For some reason my device has been pinned in the stolen or lost list and it keeps disconnecting. I have tried to call this multiple times and ATT keeps telling it was Spectrums fault and the Spectrum tells me it is on ATTs end and that they cant do anything to help. My only wireless provider has been ATT and I have been relying on your network and professionalism to help me fix this incident which appears to be impossible to fix.
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Preferred solution: Deliver product or service ordered

Michael Dearing D

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Verified Reviewer
| map-marker Warwick, Rhode Island

Poor Reception and Horrible Customer Service

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ATT - Poor Reception and Horrible Customer Service
ATT - Poor Reception and Horrible Customer Service - Image 2

I bought an AT&T Wireless phone plan back on November 1st, 2021. I had this plan for about a week.

The reason why is because the cell service for AT&T was absolutely atrocious as 95% of the time I would have no reception. A week later I went to my local AT&T store to return the phone and the accessories, as well as cancel the phone plan altogether. The manager by the name of "Joe" told me that I didn't have to worry about paying any bills or fees since I cancelled the plan before the 2 week mark.

The night before Thanksgiving I looked at my mobile banking app and seen that I was charged $137.70 from AT&T. The day after Thanksgiving (Friday November 26th) I got ahold of AT&T Customer Service and got a second person since the first customer service representative I couldn't understand, despite the fact that I speak English.

The second representative, whose name was "Aaron" told me that I was charged for the monthly bill, and that I should've only paid $17.

I told him that I shouldn't pay anything since I never got any reception. He sent a refund to my bank account (which I got the following Friday), and he said that he would take care of the $17.

Today (Wednesday December 8th), I was going through my emails and came across something from AT&T stating that I have ANOTHER bill that I have to pay. I got ahold of AT&T Customer Support again and I got a man who's name I didn't get because of his accent. He told me that this would be the last bill I have to pay and if I don't pay it, any other service provider that I go to in the future will go through a credit check and will most likely not let me open an account.

I asked him if I could speak to the manager and he told me a minute later that all managers were busy with other people and that I was stuck with him.

The only thing I got him to do was to turn the Autopay off, so that money wouldn't get taken out of my account for a bill I shouldn't have to pay.

AT&T's phone service is absolutely terrible, their customer support is laughable and you can't get anyone who speaks English, and their ads on TV are a joke. I do not recommend AT&T to anybody.

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Pros:
  • Friendly staff members at local store
  • Easy cancellation
Cons:
  • Bs reasoning on why you have to pay a bill after cancellation
  • Keeps billing you after cancellation
  • Customer support sucks

Preferred solution: Apology

Hana Iax
map-marker Leander, Texas

I never got my number or sim card

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On nov 15 I connected my phone and sim card but I never get to used it bcuz never was connected and received ah new SIM card
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Jeanette L Xjc

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Verified Reviewer
| map-marker Washington, Georgia

I did not sign up for this

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ATT - I did not sign up for this
Cancel my subscription immediately Do not charge my card again and return my money to my account immediately. This is not me that sign up for this. This person is a hacker
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Loss:
$40

Preferred solution: Full refund

Al C Kky

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Verified Reviewer

Can not log into account without texts. Texts disabled. How can I log in?

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Updated by user Nov 27, 2021

Can not save this complaint.Can not cange AT and t wirless to read AT&T WIRELESS as it should

Original review Nov 27, 2021
November of COVID-19 pandemic year 2020 I was forced to stay home for 2 weeks and I left my AT&T phone at the office.
Using dead time I decided to pay my bill. On login it requires me to receive a text to complete login.

I could not receive because my phone was 30 miles away.
I have more than one phone on different providers so I called up support apparently in India and spoke with a person who did not seem to have big picture experience. I did all of the obvious things he requested me to do then he suggested that my account needed to be reset or deleted and recreated something like that. I told him that I did not see that would change anything but complied as he refused to do anything else. AS EXPECTED, this did not change anything but it did send me an email for date and time documentation which helped me to see that fraudulent charges to my card happened the same day I gave out my personal info to a person supposedly 2nd tier AT&T support.
After much go round he claimed to be bringing in an expert to transfer me to.

Once again I explained that my phone was not in my possession and I therefore could not receive a text to log into my account to pay my bill. This man then told me he would take care of me. Since I had been on the phone for something over half an hour I was getting impatient. He told me if I gave him all of my payment information ...

credit card number, secret code, expiration date, billing address "I will take care of you" He then told me to stand by and informed me he would call me back in a short time.
I waited and waited and no call came.
The next time I was at the office to retrieve my AT&T phone I tried to log into my account but the text never came. CATCH 22 -- can't do anything without logging in and can't log in without text. Can't fix text without logging in.
The next time I was at the bank I saw 3 strange charges on my bank account that made it look like I had visited Chicago and somewhere in Arizona and charged something. I called and reported it to my bank who indicated it was fraud and cancelled my card and put it under investigation.
The next time I checked my email I compared the date of the fraudulent charges and found them to coincide with the day I stupidly gave out my complete credit card info to some faceless voice after calling AT&T support and being transferred to another party.

I can't even see any statements because I am paperless.
The person who was supposed to use my card info to make a payment for me never did that.
I went into 3 different ATT stores trying to get a manager. Managers are always "in a meeting" "out for the day" "too busy" etc.
I did not want to discuss this thing that looked like an employee was involved with anyone under a manager but nobody would allow me to talk to a manager without a reason. Eventually I told the story several times to people who then said "Oh, you will need to talk to the manager..." Then the manager was not in but if I could come back the day after never then I could speak to the manager.
Eventually I got lucky, after driving out of my way about 20 times hoping for a manage, and captured "a manager" but not "THE location manager" who informed me after some investigation of notes on my account that I was responsible for turning off my own text messages 3 or 4 months earlier but the strange thing is that I would not have been able to log in and pay my bill during those months if that were true. I then asked what would be the symptom if that were true and he told me that I would pay per text since it said my text messaging free message allowance benefit was turned off.

After he told me that the result would be that I had to pay per message I then demonstrated that ATT would claim to send me a text but it did not come. Next, I pulled out my verizon phone and demonstrated that no messages flowed either way with success. I asked him to review notes further. He told me that the other person (who knew that he was talking to me at a number he repeated to me from their screen documentation [are you calling about xxx-xxx-xxxx?]) had made a note in the record that he tried to call me back on the phone number that we were discussing being 30 miles away and that I did not answer.

(he left no message which is really strange because ATT reps always do leave a vm) It really strongly suggests that a crime took place. A man gathered all of my credit card details and claimed he would "take care" of me -presumably by making the payment to my account with my card- then instead of an ATT bill payment appearing in my bank account (it is a debit card with limited funding to protect from large fraud), 3 fraudulent charges appeared.
I have had no success sorting this out and have been at AT&T LOCATIONS for over 5 hours explaining and re-explaining the situation.
I need AT&t to SEND ME PHYSICAL COPIES OF ALL OF MY BILLS FOR THE LAST 2 YEARS.
Because my account without text messaging became nearly useless I stopped carrying the phone but continued to pay for fear that some government institution or other business entity might only be able to identify me if they could confirm I had that phone number. (I have paid nearly $700 for a phone that has used zero minutes in the past year +)
I require that they turn my text messaging back on.The person from India told me he could fix it if I paid double what I was paying.

That is absurd since I am supposed to have text messaging as part of the bill and pay extra per message. I have been unable to see a statement for over a year now.
View full review
Loss:
$500

Preferred solution: I am owed a working account and access to my online account and some compensation for the time driving to their store to make a payment monthly plus the hours to speak with a manager. At my rate of pay that is over $500

User's recommendation: Avoid ATT wireless like the plague. If you have them do not allow them to transfer support calls to other people and never offer them any credit card info over the phone. They have it in their records and do not need that to be spoken over the phone,