In May, by phone I agreed to switch from Media Com to DIRECT TV/Att with promise of $600 gift card: 2 @$100 and a $400 Visa card. I have the 2$100 cards! The $400 Visa was discussed with several reps at Direct TV in mid Aug. A Diane in Miami and her Super. Told me a $400 credit would entered on my Direct tv acct, My Sept CenturyLink statement $219.02, ($174.02 tv; $45internet) DID NOT provide any credit! I 've had numerous calls with Centurylink, att, and Direct tv that Have left me "holding"!
I do not wish cancelled our Direct Tv ! We have recently up-graded the service. The $600 offered via CenturyLinks rep in May was too enticing? Or have we been scammed by ATT/DIRECTTV AND CENTRYLINK?.
Please have someone who can help us receive this promised $400 Reward card! Contact: Ron Thompson
9829 Iltis Drive Urbandale, Iowa 50322 or call me at:
515-918-6200/515-276-9627 . Thank you. Ron Thompson
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Full refund.