Michael J Knk
map-marker Irvine, California

AT&T! What the ***... Still the same BULL TERDERS after 9 years of service...Not anymre you ***!

Updated by user Jan 27, 2012

I gave AT&T 48 hours to figure out the bill and service issues. They some how agreed.

Actually this rep agreed. I will hold his name till later.

This should be interesting! I will film this all and post to the world.

Updated by user Jan 27, 2012

We will see what my 9 am - 4:20 pm calls to AT&T. I don\'t even work for them but I have to trouble shoot for them.

Lame. Will they get me anywhere. We will see. I have two new numbers to share if they do not.

I have many names. AT&T will fix this U-Verse issue!

Original review Jan 26, 2012
I am having one heck of a time getting my service to ever work right. Now AT&T has two accounts in my name. This from prior Internet service that did not work. I know I should have ran away... I have few options for phone/tv/Internet where I reside. Lame. This makes dealing with them even harder. Now I feel it is my mission to show all about the *** AT&T service(s) and U-Verse service(s). I will be posting them on youtube soon. And Customer Service at 1-80*-222-**** just dropped my call again. Nice work AT&T. You think I will be paying you anything? No. Please call 816-251-**** and let them know that Michael J Kirkland's U-Verse service account #11456****, does not work proper and he refuses to pay. Voice and Video never match. TV loses single and jumbled voice and screen are not fun to watch. Now why would anyone pay for that? I ask for help from the Executives at AT&T. Fix the issues please. This is a huge waste of my time. I cuss much! Fix the issues AT&T http://FunnyOrDie.com/m/6hye Sincerely, Michael J Kirkland michaeljkirkland@***.com
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Loss:
$400
3 comments
Michael J Knk

I have officially suspended U-Verse Service and notified any who will listen. AT&T you should be professionally embarrassed.

I ask for TV service that works and you hide behind computers, phones, and now on a forum that no one will see.

Unacceptable business practices. I hope you get in trouble for what you do to your customers.

Guest

I had a similar problem with them. They have been sending me another customers receipts and bill statements as well as stopped sending me my information.

Once I realized, I wasn't getting my notices and started getting another person info - I called and they refused to make the adjustment - because they said I wasn't authorized to make changes to the account!!!! WTH It's my email address, that I have had for over 20 years and because your system is so screwed up - you are going to continue to send me another person personal info - Crazy!!!

So guess what I did - I cut all services from them. That how you make a freaking statement - no money from me ever again - hit them where it hurts - at the bottom line!!!

Michael J Knk

Watching a relaxing evening of UFC on FOX. Lame.

Live show jumbled, sound was off, picture was not proper. Recorded version cut off before we could see the Rashad Evens fight. Lame! How will the Superbowl be?

This really sucks AT&T! I only got U-Verse so I can watch all my sports teams on TV. Truly LAME!

:roll :) :grin ;) :zzz :cry :? :sigh :p 8) 8) 8) 8) 8) 8)

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Anonymous
map-marker Orlando, Florida

ATT New unexplained minimum long distance charg

New minimum charge $4.00 for long distance on a home phone - but I have had outgoing long distance blocked for years and never had this charge. 3 reps told me that it was a new policy and that I had been notified of the change on previous bills. Checked bills for last 6 months and found no notification. They refused to remove the charge. After a total of 38 minutes on hold I found an intelligent rep that removed the charge. Now I will change to cable for a home phone and never use ATT again if I can help it.
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34 comments
Guest

I called a month ago, they agreed to removed the $4.50 long distance charge, but new bill came today, the charge is still there, plus another charge of $4.38 for "changing long distance services". After over 50 mins on the phone, they finally agreed to remove both.

I told them to cancel my services (both local plan and internet). I just learned that the alarm system can work without a landline, the money i saved is more than the one time installation fee and the extra monthly charge for the alarm.

Also the cable internet is 4 times faster at the same price... Bye ATT

Guest

ALL WHO HAVE HAD UNAUTHORIZED MINIMUM FEES/CHARGES FOR LONG DISTANCE ADDED TO THEIR ATT BILL NEED TO ACCESS THE WEBSITE FOR FCC, COMPLETE THE COMPLAINT FORM AND ATTACH COPIES OF THE BILL(S) SHOWING THE CHARGES. ALSO INCLUDE THE INFORMATION ON YOUR LONG DISTANCE SERVICE PROVIDER.

THE FCC WILL SEND A COPY OF THE COMPLAINT TO ATT'S DIRECTOR OF FEDERAL REGULATION IN WASHINGTON, D.C. IN THE MEANTIME, DEDUCT THE CHARGES FROM YOUR BILL. IF ENOUGH PEOPLE FILE COMPLAINTS ATT WILL BE FORCED TO COMPLY.

WRITING BLOGS IS USELESS. IT TAKES ACTION WITH THE FEDERAL AGENCIES RESPONSIBLE FOR REGULATING "SLAMMING" AND "CRAMMING"

Guest

Same as others - unwanted LD access but I was told that if I chose not to take that service or the minimum service ($1.00 plus tax/fees) then they could remove the service and block the INCOMING and outgoing long distance service. I questioned the INCOMING and was assured that yes, without the LD access, I would not be able to make or RECEIVE LD calls. Looking for alternatives!!

Guest

I made a follow-up call to ATT on 8/3 because the $4.77 credit I requested on 8/1 had not shown up. This time I had to speak with 3 different reps.

It was pathetic because before the second rep transferred me she wanted to make sure I was fully satisified. I told her she hadn't actually done anything for me. The third rep was a so called "specialist". Today, 8/4, the account has been credited.

I might have to do battle again next month despite what the rep claimed because I had ATT LD dropped a few days into the current billing cycle. This credit was for the last billing cycle, the first time the charge appeared. We may forget but these folks on the other end of the line are people too. Sure, sometimes poorly trained, or just plain ignorant people but people nevertheless.

I'm sorry

I've had to be rude and obnoxious to you folks to get you to reverse a charge that should NEVER have been implemented in the first place. Actually, I'm really not sorry.

Vonna P

Well, after a grand total of 3 freaking hours, I finally got the charges removed. When I told them that I wanted to cancel service completely, I was put on hold AGAIN.

I am so done with these jerks. I'm now notifying them by mail that I want telephone service terminated and sending them a bill for the hours of my time they've wasted.

Guest

Cut the cord. I just screwed AT&T out of thirty something dollars a month revenue as I cut the cord.

I'm tired of playing games with companies that cram fees and CODB on me - cost of doing business. Businesses pass along every fee possible - so that they don't have any cost of doing business expenses. It's like car dealers and the airlines.

So, watch your mobile phone bills for a new fee - charge for not having a landline. A landline non-usage fee.

Guest

Called AT&T today to get the extra $4.77 removed from the bill for the second of 3 phone lines (two in one house, one in another). Wait time was about 8 minutes.

I dropped the long distance service on all 3 lines the first part of July. Since the phones are on different billing cycles I was told back in July I'd have to call back as the charges appear on each bill.

So far I have met no resistance to getting the charge removed. I really hate AT&T and hope their butts all grow together.

Vonna P

UPDATE: Still on hold - have now reached the 1 hour 5 minute mark - I'm sending them a bill for my time. Had to go back to the April billing to find where they notified of the upcoming long distance usage charge.

They only put the notification in one bill three months prior to the actual charges taking place. Jerks!

By the way, has everyone read the fine print on the July bill? Beginning on or after August 13th, the basic residential rate is going up $3.00.

Vonna P

I have been on hold with ATT for 20 minutes to complain about the same issue. I dropped long distance over a year ago and suddenly this fees shows up.

My mother had the same problem as well. She called them last week - the first rep. told her the charge could not be removed. When she called back and got a different rep, they took the charge off.

Since when can a company arbitrarily bill you for a product/service that you did not request and do not use?

I am really angry about this - now on hold for 25 minutes. This charge will either be removed or I'll cancel land line service today.

Guest

AT&T CHECK YOUR PHONE BILLS!!! Today I realized that they are charging $4.77 a month even if you don't use long distance.

You have to call them and have it blocked. I was paying my elderly parents bills when I noticed this.

I called and was told the inf was in News you can use. I have gone back 3 months and can't find notification!

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Anonymous
map-marker Miami, Florida

Lies

I was told I have to switch to ATT U-Verse in my area. There was a promotion. I was suppose to get speed of 12, but they can only give 5 in this area. The special was 19.95 per month. My first bill was 83 dollars. Customer service corrected it to 37.90. I paid that. This month I got a 43 dollar bill. They said I was not sign up for special, the argent forgot to inter data. This guy Mathew said I would have to pay 43 dollars for next two months, then the promotion rate of 19.95 may kick in. I have had ATT for a long time. Is this the way ATT does business now?
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3 comments
Guest

Yes it is. At&t is trying to move all customers from a dslam to ipdsl.

Trying to cap data from older customers that are grandfathered in. Why is AT&T capping remote dslams? This is what we are trying to figure out. Maybe customer care might chime in on this.

If At&t has a port open on a dslam and a customer wants the service, At&t is not selling the service now. They say it is capped. The gov is now giving money for remote rural areas needing dsl. Before they was only giving money for a mux system to be placed and at&t had to spend the extra money for the dslam.

So is At&t claiming they need more money because they are capped and spr ahjx or edx prs are for maintenance are what? It's *** to have a service and not sell it to a customer.

At&t has no money to take care of our plant and needs to surplus workers but doesn't want to sell its service. This is At&t your world delivered our way.

Guest

YES it is how you do business AT&T did same kinda stuff to me and that is why I left and am leaving again!!!! also why you owe me a rebate check from our last residence!

I am spending this entire week on reporting the *** your trying to pull this time, and I WILL NEVER USE ATT AGAIN!!! waiting for cell phone contract to end so i can wipe my hands completely from you!

Natasha Syw

Hello, I wanted to let you know that is definitely not how we do business. Please send me an e-mail to ATTAnthonyG@***.com with "PISSED CONSUMER Lies" in the subject line so that the case I have opened for you can be updated properly.

Within the e-mail include a good contact number, account number, and best time to reach you this week. Once I have had a moment to research I will contact you with resolution on the matter. I am in the office Mon - Fri 9am - 6pm CST. I look forward to hearing from you.

Thank you. Anthony AT&T Social Media Manager

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chonet S
map-marker Orlando, Florida

AT&T Lied about what they rate. If you want to pay more than what they told you before subscribed

Before I subscribed with AT&T, I called them they told me because I was moving from Brighthouse I was qualify for the $19.95 a month. My first month came up to $31 dollar. When I called them about it, they told me that I will be credited the next month and the bill will be $19.95 every month.The second month it came up to $31. When I called them, they said that because I don't have any otther service with them,it has to be $31 a month. They don't care about what was said to me befoer I subscribed with them.Now I am Stucked with them for a year.
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Loss:
$11
4 comments
chonet S

Last Thursday I called AT&T customer care for a third time. I spoke to a customer service agent, he told me he could not do anything for me.

He transferred to his supervisor; and she told me that she couldn't do any thing.She gave me the billing department number.

when I called them, they told me the same thing:I should have another with AT&T to qualify for that discount.It is fine with me. I just have to wait for my contract to be terminated then I will get out.

Natasha Syw

Hi Chonet. I will be happy to look into this for you.

Please send an email to attcustomercare@***.com. Please include your account and contact information. My apologies for any inconvenience this has caused.

My hours are 2-11 PM EST. ATTAlgeria-Social Media Manager.

Guest

Your phone service is 19.95. The state and federal taxes imposed and required by AT&T to collect bumped it up a bit. You would know this if you could read English and took even one look at your detailed bills.

Guest

This complaint is absolute garbage. You write at a 3rd grade level, please enroll yourself into the nearest community college course "English as a Second Language for Special Adults." We can't help you if you can't even communicate correctly.

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Gorman Alx
map-marker Norcross, Georgia

AT & T Horrible Customer Service

Today January 17, 2012 I contacted AT & T regarding my internet bill. I asked why my bill keeps increasing and was told that because I no longer have a land line I must pay more. I stated to the rep well I have had att wireless for over 15 years now does that not count for anything or some type of discount. The rep was very sarcastic and stated no it does not. I asked if I could speak to a supervisor and was told that they would tell me the same thing. I was placed on hold for 57 minutes and no one ever came back to the phone. I placed that call on hold dial the number again spoke to someone name Chris and was told that all the supervisors were in a corporate meeting and that is why I have been holding so long. When I demanded to speak to someone of authority he hung up on me. My cellular contract will be up in a few months. I am going to move anything that I have related to at & t including direct tv which is another night mare to deal with. AT & T customer service is horrible and that is putting it lightly. If you think I am joking call and ask for a supervisor and see what happens.
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1 comment
Guest

Hi, I'm with AT&T and saw your blog. My apologies on the poor customer service and billing issues.

Anything I can help with?

You can send your concerns to attcharmaineh@***.com and I'll certainly look into it. ^CharmaineH

Anonymous
map-marker Spring, Texas

AT&T will not install service

I signed up for uverse service with at&t. At the time I was told that my address needed to be checked to see if service was available. After 2 weeks they finally sent someone out for voice and internet but not tv. I went ahead and scheduled the internet and phone install while waiting on tv. I then waited another 2 weeks for my install date. In the meantime I was told they couldn't provide tv but could bundle my service with directtv. Directtv came to install the dish and after the tech had it installed and working his supervisor came to the house and said there wasn't a direct line of sight that was suitable for at&t standards. He did say that if I unbundled my service with at&t he could install it. After too many phone calls and 5 more days had passed my service was unbundled, however I was told I needed to wait before I could start a new order. The date I was given for the install of the phone and internet I took off work and waited for them to arrive only to find out that someone (not me) had cancelled my order. Once again I went to the at&t store to find out what happened since no one at at&t could find out what happened. At that time I placed another order for a home phone only since after numerous calls to anyone I could find I found out the only company I can get home phone service is through them. Once again I was given an order number and anew phone number. Once again the install date has come and gone and I still do not have phone service. Once again no one at at&t can find anything. I do not want to use them for any service at all but they have control over the house I live in. Their customer service reps are a joke. You can't speak to a supervisor because the reps mearly pass the call to another rep who also has no ability to resolve anything. At&t is the biggest joke of a company and I would recommend NOT using them unless it is a last resort.
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1 comment
Natasha Syw

Sorry to hear about the experience you have had and continue to have with getting your service setup properly. Please provide me the opportunity to assist you by sending me an e-mail to ATTAnthonyG@***.com with "Review #: 298446" in the subject line.

Within the e-mail include a good contact number and time I can reach you. I am in the office Mon - Fri 9am - 6pm CST and look forward to hearing from you.

Thank you. AnthonyG AT&T Social Media Manager

dkorosty K
map-marker Stamford, Connecticut

AT&T Throttled my unlimited data after I reached 2gb

I am on the AT&T unlimited data plan and my data speed was throttled to .1Mbps with 6 days left to the billing cycle! Thy did this when my usage reached 2gigs a month!!! That is only 2 gigabite in a month. When I called them, they told me that they can not help me. After asking to speak to someone else they said that whenever they get a call from the top 5 data user they get forwarded to "this department" to deal with us. No help was given and now my phone is useless. This in essence puts a limit on the unlimited plan. I am done with this company, stay away from AT&T.
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Loss:
$86
6 comments
Guest

8/5/13 I called ATT today to complain about my unlimited (joke) data plan. The rep was nice enough but that doesn't cut it anymore.

They talk about the 5% of heavy data users slowing up the system. However if you change your plan and buy 10 gigs for $150.00 per month the data will not slow down if you do not exceed the 10 gigs. It was explained yo me that the FCC ordered them to throttle down on the data speed after 3 gigs I'm not buying that excuse. It's all about the money and not the FCC.

I've been an ATT customer for over 9 years and spend $1200.00 per year with ATT but that does not matter to them either. My smartphone is pretty much useless half way through a billing cycle.

It's amazing that American consumers are ripped off on a daily basis. With so many politicians getting paid off by big corporations we have no chance.

Guest

@streetrayzed. I checked my usage and called.

They now throttle after 2gb. It used to be 5 but they changed that.

Guest

1st off they didnt stop you at 2gigs. now they will slow you down once you get to 5gigs.

but def not 2 i work for att in that dept.

I def dont agree on slowing you down at all you paid for unlimited. Thats not right.

Guest

2.1 gb at day 19 of my 31 day billing cycle and I am being throttled down to .12 mbps. This sucks.

My phone is practically useless since the majority of apps/services I use are web based (ie Dropbox, Evernote, Yelp, Maps, Spotify, etc). I am so upset, I really hope something comes out of this, I cannot deal with this every month. I hope either AT&T can put this to an end or even refund me a prorated amount of the 1/3 of the month I am not getting sufficient data that I am paying for.

If this keeps up it's the end for me. I'll even pay the contract termination fee just to get out and get on with Verizon.

Natasha Syw

Hi-I'd be happy to assist with any questions or concerns that you have in regards to your wireless service. Please email me directly at attcatherinew@***.com referencing this post in the subject line.

Please include your account and contact information so that I may reach out.

I look forward to hearing from you, I am here Monday - Friday 9-6 CST. Catherine AT&T Social Media Manager

Guest

You should contact the ATTY General and file a complaint against ATT. I'm in the process of securing an attorney as this is deceptive trade practice. We unlimited users aren't even able to reach the 5gb mark that users on a LESSER data plan can reach without being penalized.

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charlieb B
map-marker Tyler, Texas

AT&T overcharged me by hundreds of dollars and refused to drop the charges so I dropped them.

I took advantage of the AT&T "unlimited calling" offer a few months back. What they didn't tell me was that the money I was supposedly saving (and MORE) would show up elsewhere on my bill under mysterious "fees and service" charges. I called them right away and the CS agent admitted that there had been an overcharge of $216.00 and assured me it would be taken off my bill. Well, not only was it not taken off my bill, they tripled that amount and expected me to pay nearly $600.00 to keep my full service on. Under those threats and bullying I decided to take action. I dropped them flat. I'm not finished with them yet though, as I do not intend to pay for their false advertising in the form of collection fees either. Maybe it's time for a class action law suit?
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3 comments
Guest

I spent over 2 hours on the phone today with At&T - got disconnected twice. My bills have been wrong since I signed up for U-Verse TV and internet.

The "combined" billing system is the worst. They combined my wireless account in with the other 2 accounts but I didn't ask them to do that.

Enough is enough! After I get my $200.00 "Reward Card" in the mail, I'm dropping ATT like a bad habit. After reading other responses, I'll make sure through my bank that AT&T can't dip into my account.

If you check online, you'll see that Consumer Reports lists AT&T as the lowest for customer reviews. :x

Guest

Same thing happened to me & it got worse! AT&T started making unauthorized withdrawals of $200+ increments from my checking acct. Didn't notice at first...scarey stuff!!

Guest

If you start a class action lawsuit I will be the first to join in! $234 for 2 months of $19.95 monthly service.

No one can help me at the 800 # just keep transferring me. So the email people that want to help said call the 800 # *** comes to mind!!!!

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Courtneyxx B
map-marker Altoona, Pennsylvania

At&t is the worst!!!!

They have been over charging me month after month after month. I am constantly calling to complain about my total amount. They fix it each time but guess what this month I am over charged as usual. Not ny 5 or even 10 dollars but by over 100 dollars!! Are u freakin kidding me?? Its ridiculous and each time I try to keep my cool but one can stay calm for only so long. Even when I check my account online the bill is completely different than what my phone says. Dogs could run a better company than these *** can. I have had enough of these idiots and plan on canceling asap.
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Loss:
$100
1 comment
Guest

Hi Courtneyxx, I'm with AT&T and saw your blog. Anything I can help with?

You can send your concerns to attcharmaineh@***.com and I'll investigate.

I am here M-F 8-5 PM CST. Thanks, Charmaine, AT&T Social Media Manager.

Tracy H Ccu
map-marker Menomonee Falls, Wisconsin

Overcharging for data plan I never ask for

Have had this phone for over 3 years was not used for over 1 year my wife started using it and I was getting charged 2 dollars a month called several times was told she was hitting Internet button so I continued to pay bill and keep going now they are adding a 30 dollar a month data plan on my account and I called them and they will not take it off our lower it! There customer service sucks REAL BAD!!!! I have been with them for over 17 years and when southwestern bell had it it was great Cingular was good at@ a terrible going to cancel service soon as I find a. New provider
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Loss:
$100
2 comments
Natasha Syw

Hello. I am from AT&T Social Media and I would like to take a closer look at your issue to make sure it was handled correctly.

Please send your contact information, account information and all relevant details to ATTSammieL@***.com along with your P.C. name in the subject line.

I am here 1pm to 10pm CST Monday through Friday. Social Media Manager: Sam

Guest

Data plans are required for certain phones. This was in your contract before you signed it.

Also; you admit that your wife is using the internet, which is part of the data plan, so of course you will be charged for it. Why wouldn't you?

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Fred F Zqx
map-marker Stone Mountain, Georgia

20 year customer of AT@T gets raw deal

Had the same cell phone from at@t for nine years, they could not replace a bad battery , but gave me a new phone. New phone worked for three months with two year contract. Now I have a phone that doesn't work and would have to pay 250.00 to get out of contract. I have the bundle( home phone,internet,tv, and two cells. I'm going to break the contract, pay off two phones and drop the bundle. Can someone recconmend a company that would treat my business with a little respect. Please email me at fandrfoster1@***.net
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Loss:
$250
2 comments
Guest

your under warranty for a year. so you can have it replaced.

2nd your phone was ancient and att doesnt make thr phone. so why would they have a 9yro battery. You took the time to come on here and *** when you should of took your self online and spent this energy looking for a new battery. your not complaing that the phone lasted 9 freaking years!

just the negative!

some people cant be pleased. gotta ***!

Natasha Syw

Hi Rocil, definitely sorry to hear about the experience that you have had with regards to your devices and trying to get assistance on resolving the matter. I will be reaching out to you via the e-mail address that you provided in order to look into this for you.

Please respond as soon as possible to so I can see what can be done for you.

Thank you. Anthony AT&T Social Media Manager

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fixitplease
map-marker Forest Park, Illinois

ATT ignores a helping hand, exposes information

ATT ignores a helping hand, exposes information
Yesterday I called ATT to inform them that they left open a wiring box on the street in front of my house. It's one of those iron boxes on the street that contains all the wiring that goes into our apartment building. Some maintenance guy must have left it open. There are several issues with this: - Currently it's raining, and the box is exposed - anyone can mess up the wiring - anyone can access all information going through the wires Even though nothing is wrong with my own ATT services, I thought I'd be friendly and help ATT, so I called the customer service to inform them about their mistake. - I wait on hold for a while (as always) - I talk to the lady from customer service - She gets a supervisor involved - Long story short, after a while she tells me that I'm talking to the wrong department. If I could please call another phone number. - I am pissed off and politely explain to her that I am calling to help, that this is ATT's issue. - She again tells me to call the other phone nr - I tell her this is quite rude, I'm just trying to help them out. I tell her it's ATT's responsibility to fix this, politely ask her if she can follow up, and end the conversation. The wiring box has been unlocked and wide open for 4 consecutive days now. Let's see when they come fix it. I'll keep taking pictures of it and publishing them on facebook until they do.
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3 comments
Guest

I've sent you an email Mike. Thanks for the follow up.

Natasha Syw

Hi Fixitplease, I'm with AT&T and would be happy to help you with this. Please email me at ATTMikeA@***.com with the address of this open box.

Please include a callback number. Thank you.

Mike A. AT&T Customer Care.

John N Mzy

Go to AT&T website and then to their "contact us" link and send them an email. Be very brief telling them what's up and where and asking them to forward this info to the proper people within AT&T.

Also tell them you called their phone customer service and they basically told you they didn't really care. Then forget about it.

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Maldavi
map-marker Plano, Texas

AT&T repair techs are incompotent and liars!

Last month I had ongoing issues with my phone service (static, loss of dail tone). When it was dry everything was fine. The problem would re-ocurr whenever it rained. Two or three different repair techs came out (when it was working fine, of course) and said the problem must be in my home wiring which I knew wasn't the case. Finally a repair tech who wasn't just going through the motions discovered that the problem was with the line going from the interface box to the utility pole and ordered the line replaced. Now one of the other repair techs who couldn't find the problem is trying to hit us with a $110 service fee. After calling customer service (and the inevitable long wait on hold) I was told that the service fee was for repair that the tech made on MY lines, which is a patent lie since he did no such thing. The customer service rep offered no help whatsoever except to keep repeating the same thing like a broken record. I am getting fed up with this!
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Loss:
$110
3 comments
Guest

*** AT&T is apparently the only one that services my area so I have no choice. Moved here in February and my internet wouldn't work.

Had a repair man come out to the house after AT&T said there would be no charge as long as he didn't have to fix any lines inside the house, and all the guy did was move the router to the only wall jack that provided a good signal. So basically he just moved the modem and that was all. He told us on his way out that there shouldn't be a charge on our bill, and guess what. There wasn't ...

until APRIL. All of a sudden, instead of $19.95, it's $138.75 because of a Trouble Isolation/Repair Fee. Great. Two months later.

Not only did they lie to us but they sprung the charge two months later on us without any warning or authorization from me. I called to put a claim and here I am two months later with still no adjustment on the account after it appeared that they were going to have it removed. Of course, it never was so I called back, got transfered to FIVE different departments after spending almost TWO HOURS on the phone, only to hear that they say the charge is VALID because the technician had to "COME IN THE HOME." Finally, a representative who called her "Mona Lisa" offered me $50 and that was the best she could do, and said the adjustment would be immediate. Of course it was my fault for not staying on the phone until I saw the adjustment credited to my account, because it has now been 24 hours, and the amount due is still unchanged.

If you're a fan of being ripped off, AT&T is the company for you.

I should have taken the advice of just about every one of my friends and stayed as far away from AT&T as possible. Even Verizon's service is 100% better.

Natasha Syw

Hi Maldavi, I am really sorry to hear about your frustrations with your repair and subsequent charge. Please reach out to me at ATTMikeA@***.com with your contact number, account number and best time to reach you.

My normal hours are from 10:00am to 7:00pm CST, Monday through Friday. Thank you.

Mike A. AT&T Customer Care.

Maldavi

My wife had a got at AT&T customer non-service over the issue. What one rep told her was an absolute hoot!

She was told that the line running from the network interface device (the box) to the utility pole is our line and our responsibility. An authorized AT&T representative actually suggested that we go around climbing utility poles, risking life and limb!

That's a lawsuit waiting to happen. I simply am amazed at the absolute stupidity of these people.

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coolair
map-marker Miami, Florida

AT&T Terrible customer service

We have a small business account with over 7 cell phones on the AT&T mobility plan and recently the screen on the Blackberry froze and after going into several At&T stores to get a replacement they were unable to help. None of the stores offered to have a replacement sent out even though the phone is covered under warranty. Finally calling the warranty replacement line they had me on hold for 3 hours...that's right 3 hours! to download software that they were sure that I needed in order for my phone to work. Well three (3) hours later - It didn't work. AT&T SUCKS!!!!
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1 comment
Guest

Hi Coolair, My name is Mike and I would like to help. I'm sorry you had to spend so much time with troubleshooting.

You can email me at ATTMikeA@***.com with a good contact number and best time to reach you. My normal hours are from 10am to 7pm CST, Monday through Friday. Thank you.

Mike A. AT&T Social Media Team

Casper S Rrx
map-marker Dallas, Texas

ATT SENT ME TO COLLECTIONS ON THEIR OWN ERROR!!!

CAN SOMEONE OFFER ME SOME ADVISE...IM OVER THIS ALREADY. THESE DUMMIES SENT ME TO COLLECTIONS ON A BILL THAT HAD BEEN SATISFIED 100% AND THEN SOME. MY ACCOUNT WAS CLOSED WAY BACK IN OCTOBER 2010, I SWITCHED TO UVERSE HIGH SPEED FROM DSL DIRECT AND THESE YAHOOS NEVER SHUT OFF THE BILLING. I SPENT COUNTLESS HOURS IN 2011 TRYING TO RESOLVE THIS ISSUE, WAS TOLD IN MARCH 2011 THEY FOUND THE ISSUE AND IT IS TAKEN CARE OF. YESTERDAY SATURDAY JANUARY 21 2012 I RECEIVED A COLLECTION NOTICE ON THEIR OWN ERROR. THIS IS UTTERLY RIDICULOUS AND SHOWS THEIR COMPANYS INEPT AND INABILITY TO MANAGE ACCOUNTS PROPERLY. I NEED RESOLUTION TO MY CREDIT FROM THEM. THIS SAME EXACT SITUATION HAPPENED TO A COWORKER OF MINE, SHE IS FIGHTING IT TOO I CANNOT BELIEVE THESE PEOPLE. I HAVE TRIED CALLING THEM NUMEROUS TIMES IN THE PAST , THE Y EVEN ADMIT ERROR CALLING ONLY YIELDS MULTIPLE TRANSFERS AND NEVER ENDING HOLDS. EVERYTIME I WRITE, THEY NEVER RESPOND URGH!!!!!
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Loss:
$92
4 comments
Guest

My advice is to do what I just did today. I filed an official online complaint with the FCC.

They give you a number so you can send in all the necessary documents to prove your case. I suggest everyone having a problem with AT&T (and that's probably 3/4 of their customers) file an official FCC complaint.

Casper S Rrx

I HARDLY BELIEVE THIS....I mean, Ive been told several times before this has been fixed. But for the first time I got a response in writing, I about fell over dead. So I have alot of follow up work to do to see if they are good for their word and email. I still dont beieve this email. You guys ROCK, thank you Pissed Consumer

see below:

Dear Casper Shuler,

Thank you for contacting AT&T regarding 404-636-****.

I appreciate the opportunity to assist you online. I apologize for the problems you have encountered with the billing on the above previous account. I can certainly understand your frustration. Customer satisfaction is vitally important to the success of our business. You are a valued customer, and we do appreciate your business.

I have adjusted all charges associated with this account and I have removed it from the collection agency.

Again, I am sorry for any inconvenience this has caused.

We at AT&T appreciate your business and value you as a customer.

Thank you for doing business with AT&T online.

Sincerely,

Susan

AT&T Online Customer Care

Guest

Hi, I'm with AT&T and saw your blog. I would like to help.

You can send your concerns to attcharmaineh@***.com, and I'll definitely look into it. ^CharmaineH

Guest

You should write a letter to the state attorney generals office. Include the dates, times and names of the people you spoke to at att.

Send a copy of the letter to att as well. Have your co-worker do the same for herself.

You can gt the froms and addresses on line. Good Luck.

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