ATT
Reviews and Complaints
www.att.com
Michael J Knk
Irvine, California
AT&T! What the ***... Still the same BULL TERDERS after 9 years of service...Not anymre you ***!
Updated by user Jan 27, 2012
I gave AT&T 48 hours to figure out the bill and service issues. They some how agreed.
Actually this rep agreed. I will hold his name till later.
This should be interesting! I will film this all and post to the world.
Updated by user Jan 27, 2012
We will see what my 9 am - 4:20 pm calls to AT&T. I don\'t even work for them but I have to trouble shoot for them.
Lame. Will they get me anywhere. We will see. I have two new numbers to share if they do not.
I have many names. AT&T will fix this U-Verse issue!
Original review Jan 26, 2012
I am having one heck of a time getting my service to ever work right. Now AT&T has two accounts in my name. This from prior Internet service that did not work. I know I should have ran away... I have few options for phone/tv/Internet where I reside. Lame. This makes dealing with them even harder. Now I feel it is my mission to show all about the *** AT&T service(s) and U-Verse service(s). I will be posting them on youtube soon. And Customer Service at 1-80*-222-**** just dropped my call again. Nice work AT&T. You think I will be paying you anything? No. Please call 816-251-**** and let them know that Michael J Kirkland's U-Verse service account #11456****, does not work proper and he refuses to pay. Voice and Video never match. TV loses single and jumbled voice and screen are not fun to watch. Now why would anyone pay for that? I ask for help from the Executives at AT&T. Fix the issues please. This is a huge waste of my time. I cuss much! Fix the issues AT&T http://FunnyOrDie.com/m/6hye Sincerely, Michael J Kirkland michaeljkirkland@***.com
Loss:
$400
3 comments
Anonymous
Orlando, Florida
ATT New unexplained minimum long distance charg
New minimum charge $4.00 for long distance on a home phone - but I have had outgoing long distance blocked for years and never had this charge. 3 reps told me that it was a new policy and that I had been notified of the change on previous bills. Checked bills for last 6 months and found no notification. They refused to remove the charge. After a total of 38 minutes on hold I found an intelligent rep that removed the charge. Now I will change to cable for a home phone and never use ATT again if I can help it.
34 comments
Anonymous
Miami, Florida
Lies
I was told I have to switch to ATT U-Verse in my area. There was a promotion. I was suppose to get speed of 12, but they can only give 5 in this area. The special was 19.95 per month. My first bill was 83 dollars. Customer service corrected it to 37.90. I paid that. This month I got a 43 dollar bill. They said I was not sign up for special, the argent forgot to inter data. This guy Mathew said I would have to pay 43 dollars for next two months, then the promotion rate of 19.95 may kick in. I have had ATT for a long time. Is this the way ATT does business now?
3 comments
chonet S
Orlando, Florida
AT&T Lied about what they rate. If you want to pay more than what they told you before subscribed
Before I subscribed with AT&T, I called them they told me because I was moving from Brighthouse I was qualify for the $19.95 a month. My first month came up to $31 dollar. When I called them about it, they told me that I will be credited the next month and the bill will be $19.95 every month.The second month it came up to $31. When I called them, they said that because I don't have any otther service with them,it has to be $31 a month. They don't care about what was said to me befoer I subscribed with them.Now I am Stucked with them for a year.
Loss:
$11
4 comments
Gorman Alx
Norcross, Georgia
AT & T Horrible Customer Service
Today January 17, 2012 I contacted AT & T regarding my internet bill. I asked why my bill keeps increasing and was told that because I no longer have a land line I must pay more. I stated to the rep well I have had att wireless for over 15 years now does that not count for anything or some type of discount. The rep was very sarcastic and stated no it does not. I asked if I could speak to a supervisor and was told that they would tell me the same thing. I was placed on hold for 57 minutes and no one ever came back to the phone. I placed that call on hold dial the number again spoke to someone name Chris and was told that all the supervisors were in a corporate meeting and that is why I have been holding so long. When I demanded to speak to someone of authority he hung up on me. My cellular contract will be up in a few months. I am going to move anything that I have related to at & t including direct tv which is another night mare to deal with. AT & T customer service is horrible and that is putting it lightly. If you think I am joking call and ask for a supervisor and see what happens.
1 comment
Anonymous
Spring, Texas
AT&T will not install service
I signed up for uverse service with at&t. At the time I was told that my address needed to be checked to see if service was available. After 2 weeks they finally sent someone out for voice and internet but not tv. I went ahead and scheduled the internet and phone install while waiting on tv. I then waited another 2 weeks for my install date. In the meantime I was told they couldn't provide tv but could bundle my service with directtv. Directtv came to install the dish and after the tech had it installed and working his supervisor came to the house and said there wasn't a direct line of sight that was suitable for at&t standards. He did say that if I unbundled my service with at&t he could install it. After too many phone calls and 5 more days had passed my service was unbundled, however I was told I needed to wait before I could start a new order. The date I was given for the install of the phone and internet I took off work and waited for them to arrive only to find out that someone (not me) had cancelled my order. Once again I went to the at&t store to find out what happened since no one at at&t could find out what happened. At that time I placed another order for a home phone only since after numerous calls to anyone I could find I found out the only company I can get home phone service is through them. Once again I was given an order number and anew phone number. Once again the install date has come and gone and I still do not have phone service. Once again no one at at&t can find anything. I do not want to use them for any service at all but they have control over the house I live in. Their customer service reps are a joke. You can't speak to a supervisor because the reps mearly pass the call to another rep who also has no ability to resolve anything. At&t is the biggest joke of a company and I would recommend NOT using them unless it is a last resort.
1 comment
dkorosty K
Stamford, Connecticut
AT&T Throttled my unlimited data after I reached 2gb
I am on the AT&T unlimited data plan and my data speed was throttled to .1Mbps with 6 days left to the billing cycle! Thy did this when my usage reached 2gigs a month!!! That is only 2 gigabite in a month. When I called them, they told me that they can not help me. After asking to speak to someone else they said that whenever they get a call from the top 5 data user they get forwarded to "this department" to deal with us. No help was given and now my phone is useless. This in essence puts a limit on the unlimited plan. I am done with this company, stay away from AT&T.
Loss:
$86
6 comments
charlieb B
Tyler, Texas
AT&T overcharged me by hundreds of dollars and refused to drop the charges so I dropped them.
I took advantage of the AT&T "unlimited calling" offer a few months back. What they didn't tell me was that the money I was supposedly saving (and MORE) would show up elsewhere on my bill under mysterious "fees and service" charges. I called them right away and the CS agent admitted that there had been an overcharge of $216.00 and assured me it would be taken off my bill. Well, not only was it not taken off my bill, they tripled that amount and expected me to pay nearly $600.00 to keep my full service on. Under those threats and bullying I decided to take action. I dropped them flat. I'm not finished with them yet though, as I do not intend to pay for their false advertising in the form of collection fees either. Maybe it's time for a class action law suit?
3 comments
Courtneyxx B
Altoona, Pennsylvania
At&t is the worst!!!!
They have been over charging me month after month after month. I am constantly calling to complain about my total amount. They fix it each time but guess what this month I am over charged as usual. Not ny 5 or even 10 dollars but by over 100 dollars!! Are u freakin kidding me?? Its ridiculous and each time I try to keep my cool but one can stay calm for only so long. Even when I check my account online the bill is completely different than what my phone says. Dogs could run a better company than these *** can. I have had enough of these idiots and plan on canceling asap.
Loss:
$100
1 comment
Tracy H Ccu
Menomonee Falls, Wisconsin
Overcharging for data plan I never ask for
Have had this phone for over 3 years was not used for over 1 year my wife started using it and I was getting charged 2 dollars a month called several times was told she was hitting Internet button so I continued to pay bill and keep going now they are adding a 30 dollar a month data plan on my account and I called them and they will not take it off our lower it! There customer service sucks REAL BAD!!!! I have been with them for over 17 years and when southwestern bell had it it was great Cingular was good at@ a terrible going to cancel service soon as I find a. New provider
Loss:
$100
2 comments
Fred F Zqx
Stone Mountain, Georgia
20 year customer of AT@T gets raw deal
Had the same cell phone from at@t for nine years, they could not replace a bad battery , but gave me a new phone. New phone worked for three months with two year contract. Now I have a phone that doesn't work and would have to pay 250.00 to get out of contract. I have the bundle( home phone,internet,tv, and two cells. I'm going to break the contract, pay off two phones and drop the bundle. Can someone recconmend a company that would treat my business with a little respect. Please email me at fandrfoster1@***.net
Loss:
$250
2 comments
fixitplease
Forest Park, Illinois
ATT ignores a helping hand, exposes information
Yesterday I called ATT to inform them that they left open a wiring box on the street in front of my house. It's one of those iron boxes on the street that contains all the wiring that goes into our apartment building. Some maintenance guy must have left it open. There are several issues with this: - Currently it's raining, and the box is exposed - anyone can mess up the wiring - anyone can access all information going through the wires Even though nothing is wrong with my own ATT services, I thought I'd be friendly and help ATT, so I called the customer service to inform them about their mistake. - I wait on hold for a while (as always) - I talk to the lady from customer service - She gets a supervisor involved - Long story short, after a while she tells me that I'm talking to the wrong department. If I could please call another phone number. - I am pissed off and politely explain to her that I am calling to help, that this is ATT's issue. - She again tells me to call the other phone nr - I tell her this is quite rude, I'm just trying to help them out. I tell her it's ATT's responsibility to fix this, politely ask her if she can follow up, and end the conversation. The wiring box has been unlocked and wide open for 4 consecutive days now. Let's see when they come fix it. I'll keep taking pictures of it and publishing them on facebook until they do.
3 comments
Maldavi
Plano, Texas
AT&T repair techs are incompotent and liars!
Last month I had ongoing issues with my phone service (static, loss of dail tone). When it was dry everything was fine. The problem would re-ocurr whenever it rained. Two or three different repair techs came out (when it was working fine, of course) and said the problem must be in my home wiring which I knew wasn't the case. Finally a repair tech who wasn't just going through the motions discovered that the problem was with the line going from the interface box to the utility pole and ordered the line replaced. Now one of the other repair techs who couldn't find the problem is trying to hit us with a $110 service fee. After calling customer service (and the inevitable long wait on hold) I was told that the service fee was for repair that the tech made on MY lines, which is a patent lie since he did no such thing. The customer service rep offered no help whatsoever except to keep repeating the same thing like a broken record. I am getting fed up with this!
Loss:
$110
3 comments
coolair
Miami, Florida
AT&T Terrible customer service
We have a small business account with over 7 cell phones on the AT&T mobility plan and recently the screen on the Blackberry froze and after going into several At&T stores to get a replacement they were unable to help. None of the stores offered to have a replacement sent out even though the phone is covered under warranty. Finally calling the warranty replacement line they had me on hold for 3 hours...that's right 3 hours! to download software that they were sure that I needed in order for my phone to work. Well three (3) hours later - It didn't work. AT&T SUCKS!!!!
1 comment
Casper S Rrx
Dallas, Texas
ATT SENT ME TO COLLECTIONS ON THEIR OWN ERROR!!!
CAN SOMEONE OFFER ME SOME ADVISE...IM OVER THIS ALREADY. THESE DUMMIES SENT ME TO COLLECTIONS ON A BILL THAT HAD BEEN SATISFIED 100% AND THEN SOME. MY ACCOUNT WAS CLOSED WAY BACK IN OCTOBER 2010, I SWITCHED TO UVERSE HIGH SPEED FROM DSL DIRECT AND THESE YAHOOS NEVER SHUT OFF THE BILLING. I SPENT COUNTLESS HOURS IN 2011 TRYING TO RESOLVE THIS ISSUE, WAS TOLD IN MARCH 2011 THEY FOUND THE ISSUE AND IT IS TAKEN CARE OF. YESTERDAY SATURDAY JANUARY 21 2012 I RECEIVED A COLLECTION NOTICE ON THEIR OWN ERROR. THIS IS UTTERLY RIDICULOUS AND SHOWS THEIR COMPANYS INEPT AND INABILITY TO MANAGE ACCOUNTS PROPERLY. I NEED RESOLUTION TO MY CREDIT FROM THEM. THIS SAME EXACT SITUATION HAPPENED TO A COWORKER OF MINE, SHE IS FIGHTING IT TOO I CANNOT BELIEVE THESE PEOPLE. I HAVE TRIED CALLING THEM NUMEROUS TIMES IN THE PAST , THE Y EVEN ADMIT ERROR CALLING ONLY YIELDS MULTIPLE TRANSFERS AND NEVER ENDING HOLDS. EVERYTIME I WRITE, THEY NEVER RESPOND URGH!!!!!
Loss:
$92
4 comments
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I have officially suspended U-Verse Service and notified any who will listen. AT&T you should be professionally embarrassed.
I ask for TV service that works and you hide behind computers, phones, and now on a forum that no one will see.
Unacceptable business practices. I hope you get in trouble for what you do to your customers.
I had a similar problem with them. They have been sending me another customers receipts and bill statements as well as stopped sending me my information.
Once I realized, I wasn't getting my notices and started getting another person info - I called and they refused to make the adjustment - because they said I wasn't authorized to make changes to the account!!!! WTH It's my email address, that I have had for over 20 years and because your system is so screwed up - you are going to continue to send me another person personal info - Crazy!!!
So guess what I did - I cut all services from them. That how you make a freaking statement - no money from me ever again - hit them where it hurts - at the bottom line!!!
Watching a relaxing evening of UFC on FOX. Lame.
Live show jumbled, sound was off, picture was not proper. Recorded version cut off before we could see the Rashad Evens fight. Lame! How will the Superbowl be?
This really sucks AT&T! I only got U-Verse so I can watch all my sports teams on TV. Truly LAME!
:roll :) :grin ;) :zzz :cry :? :sigh :p 8) 8) 8) 8) 8) 8)