international r
map-marker Mesa, Arizona

ATT: Help email ids

hi guys, these are 2 ATT emails quite useful for help with your issue. icare2@***.att-mail.com , icare3@***.att-mail.com Hope this helps to ATT consumers who are bugged by un-consistent replies over the phone. ---- I had an issue with my bill. Each time I called customer support I got different answers for same problem. I wasted hours talking / holding the line while I got connected to 'correct agent' . Finally, I came across above email ids on this site(pissedconsumer.com). my bill amount was so high that, I had to email on these. Surprising some1 from ATT called on the next day of email. and looked into the issue personally.
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Janine R Scu
map-marker Jacksonville, Florida

I have never had a more difficult time trying to pay my bill to AT&T

Either it's the e-mail account, no, yahoo isn't the best e-mail, or it's their mailing address or I can't find a good location or I can't print a detailed copy or they won't take my check or i can't understand them when they answer the phone or they will charge me to take my money or I have to go to a different store or I have to change my password again or I can't get my password because I forgot my password and I can't get to their site because I forgot my password and all I want to do is PAY THEM!! I go thru this every month and all I need is a detailed copy of my bill so I can PAY THEM! what a major huge waste of time to PAY THEM.
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3 comments
Natasha Syw

Hello Lee11. My name is Kevin and I'm with AT&T and would like to assist.

Please email me your contact information to ATTKevinC@***.com so I can reach out to you. Please include any additional details that you may have.

Also, please include your consumer handle in the subject line. Thanks ATTKevinC

Natasha Syw

Hello J9sun. My name is Kevin and I'm with AT&T and would like to assist.

Please email me your contact information to ATTKevinC@***.com so I can reach out to you. Please include any additional details that you may have.

Also, please include your consumer handle in the subject line. Thanks ATTKevinC

Lance Dgi

I had the same problem, well kinda.They would turn off my internet every month, 2 weeks before the bill is due.I dont understand it,somethings wrong with that company.They have good paying customers and they treat them this way.I finally stopped paying them cause I was tired of having to call them every month, to get it turned back on.YEAH AT&T SUCKS!!!!

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Anonymous
map-marker Atlanta, Georgia

ATT

ATT sucks.They lie about everything. Who does a promotion to rope you in and then refuse to honor to promotion talking about it take 2 to 3 billing cycles to activite the promotion. If that is the case then they should not promote with the cheaper rate int the first place. They are just thieves. I called a few days ago and the guy actually said he was going to try and help but it was all lies to polong the inevitable becuase I asked to cancel the account. When I called today they basically said there is nothing they can do and have to just wait and pay the reg 40 dols until the 14.95 kicks in... whatever. Comcast internet is way better than att and their customer service and business practices are way better as well.
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Karen B Rwx
map-marker Brick Township, New Jersey

ATT Go Phone steals money

I just bought the $19.99 per month unlimited text msg and 10 cents per minute plan (and SIM) for my unlocked phone last Friday on Park Ave in midtown NYC ATT store. It has already sent me a few messages saying I just spend around $2 of the money I put in the account (for the phone calls) One problem: I HAVE NOT CALLED A LIVING SOUL!!!!!!!!! This thing will be going back to the store and they WILL be giving me a refund. WHAT IS THIS ***!!# It just takes my money like I won't care?!??! Not!!!!
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1 comment
Guest

My GO Phone steals any money I put in the account except for $4.51 every time. And there is no human to talk to about it.

Anonymous
map-marker Galeton, Pennsylvania

My Att wireless dumped in Dec 2010, and Att still has not come up with a repair

ATT and REALLY poor service: Dec 30, 2010 our Att service in Loma Rica went from okay to not at all. We contacted Att and they blambed it on the very bad weather. But my daughters Verizon worked with full bars. In Jan2011 we where told yeah they knew, but they didn't know what was wrong. In Feb more bla bla bla, they where working on it. In March that service was always spotty, but back to normal. Our cell phones persistantly drop call, have only one bar, or are searching. Yet they refuse to fix the problem they know exists They Know problem exists, there only solution was to give us free an antenea, to boast our signal. Except you applied it your cable, and we have a dish- no cable service avaliable. We asked to terminate our contact 5 months early as they could no longer provide the service we contacted for, and they have refused.
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St. J
map-marker Orange, California

AT & T = Horrible Customer Service

I had the DSL service with a land line for about 2 years. They sold me a bunko modem router that died shortly after the warranty expired. Then they jacked up my rates. (Gave me a break for awhile when I complained, then jacked them up again, about 25%.) Every time you call them you get put on hold for an eternity, with the worst music ever, and frequent reminders that 'all of [their] agents are assisting other customers'. No kidding! I finally switched to another DSL service and called to verify my AT&T had been disconnected. Was on hold for 40 minutes Monday and gave up. Called today and was transferred 6 times before they finally got me to the right department. When I first called to inquire about bailing on them, they became alarmed and asked if I'd like to speak to someone who could maybe entice me to stay with AT & T. I said sure, and guess what? They put me on hold, with a recording saying the wait was going to be more than 10 minutes. That's how much they care about keeping you as a customer. Boycott AT & T, they're the WORST!!!!
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Janielle Lfp
map-marker Pasadena, California

AT&T Over-promises and Under-delivers

To whom it may concern: I ordered AT&T's UVerse phone-less internet on November 23,2010. The earliest available date of installation was over 20 days away. On the same day, I put in a cancellation order for my existing phone line for December 13,2010. On December 3,2010 - 10 days before the scheduled cancellation date, my phone line got disconnected. I called and the AT&T automated service informed me that my telephone service was shut off to complete my work order. When I called to inquire about it, I was redirected to 5 different people could not adequately resolve my issue and told me that my line was working when clearly, it was not. Then after an hour of complaining, my phone line mysteriously started working again. Over the last several days, I received at least 4 identical automated messages informing me that a technician would be coming to my home to install my UVerse internet. Yesterday, the technician arrive on time. He informed us that he did not have the proper equipment for what we ordered, even though AT&T had over 20 days to get it right. I waited for an hour as he called different technicians to get the right equipment. When he finally finished the installation, as expected, the service did not work. He told me that he would put in an order to have the service turned on, even though it should have been working already. I waited 5 hours. I called in at 9:22 pm last night. The rep that I spoke with informed me that the service due date was 11:59pm and she GUARANTEED it would be working by then. Well, guess what? Surprise, surprise... it did not work. I called back at 12:01am. The first rep hung up on me. The second rep redirect me to the wrong department. The third rep told me that I was given the wrong equipment and the proper equipment should have been shipped to me. On top of that, he said there was no record of the call I made at 9:22pm. Of course... something else that mysteriously disappeared from AT&T's system. Instead of leaving 4 different automated messages, why couldn't you have just 1 person do the job right and get the dates and equipment right? Then, I was told to call your customer retention department, which did not open until 8am the next morning. This all happened after your poorly trained employee GUARANTEED that your service would work. You have incompetent employees that give people the wrong information and the wrong services. The internet is vital to my home-based business. After waiting 20 days to get this service, you do it wrong. Now I have to call your retention department and what are they going to do? Tell me that I have to wait a few more weeks to get the service that I order and that you guaranteed would have worked at 11:59pm last night? You charge customers late fees when the don't pay their bills on time. Well, what do you do when you mess up a customer's order and you provide the service late? You have your customers call a retention department and train them to say "I'm sorry to hear that" or "I apologize for your inconvenience." What about all that time I had to waste getting redirected to the wrong people because of your mistake? You don't compensate me when you breech the contract. There are two parties in a contract, but only one of them has consequences. AT&T's business model is seriously flawed. You have no respect for other people's time. Of all companies, I would have expected AT&T to know that business is based on reliability and trust. Twice, you have proven that you lack those essential business qualities. Had I known that I would have to deal with all of this, I would have never done business with AT&T.
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1 comment
Guest

I too ordered Phoneless Internet From AT&T in the end of November, which required a deposit, I recieved an email stating that they could not provide service and that my order had been cancelled, I called TODAY to find where my deposit went and was told after 3 transferes that my refund would be processed in 3-5 working days and that DSL wasnt available in my area, even though I had the service when I had a phone line. Needles to say Im looking for another cell provider as well as I no longer wish to continue to do business ith AT&T. When I stated this to the Cust Service Rep, "Sorry you feel that way, is there anthing else I can help you with today??"

Sgtretired W
map-marker San Antonio, Texas

Changed home phone number at least twice

I changed my service from Time Warner to ATT in February. As a positive the price was half what I paid Time Warner, as a negative that is 10 times what they are worth. I have had the same phone number for 16 years with three different carriers. Than came AT&T. The day they came to hook me up they gave me a new number, I was told it was temporary, not so I later learned from an AT&T rep that it was a permanent change. I was leaving the next day to make a three week road trip and could not get in touch with the office before I left, when I returned I called AT&T and explained that I needed my old number back. I got it back that afternoon, great hurray, fantastic customer service. Three days later the phone quit working, we could make calls out but anyone calling received a number number not in service message . We called three different numbers at AT&T were on the phone for over 3 hours and got four variations of that should not have happened, it was Time Warners fault for not releasing your prior number. Time Warner had records stateing they had released the number 3 weeks earlier. Today I received a collection call for a stranger that was made to the number AT&T assigned me as a new customer. I am very close to telling them what they can do with their service.
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Anonymous
map-marker Los Angeles, California

Phone Problem

I m the customer with ATT last seven year.I upgrade phone on 11/30/10. I mailed mail-in-rebate but I never get mail in rebate. And my phone model pan tech 562 481 **** is always problem I visit local service they replace the phone two time. I called warranty department not using right like week after the week to send exchange with same phone but this model or make not work good. The customer service giving very hard time. Can you help me to replace me different make phone & mail in rebate. I hope the reply and help me
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SmlBusOwnr
map-marker Gonzales, California

Lies, Lies and More Lies

Our small company is in the process of moving to a new and larger building and we needed our internet service shut down at our current facility and activated the same day at the new facility, Nov 24th 2010, between 8am and noon as stated by ATT. The internet is a serious part of how we do business, including voice over ip (phone system), email and shipping purposes, which equates to our company making sales or non at all and note this is during the busiest part of the holiday season and Black Friday. We scheduled this service 3 weeks prior to the move and reconfirmed it twice (once two weeks prior and once the week prior) before the move day, everything was set and scheduled. The day prior to the move day, we shut our office down and moved everything over to our new facility for activation the following day. We called ATT at 8am on Nov 24th 2010 to reconfirm for a third time that we would have a technician arrive to setup the internet connection that morning, ATT stated we were on schedule. 11am rolled around and still no technician, so we called ATT to make sure they would be arriving and ATT stated once again they would be there in a few moments, as the technician was just around the corner. Well 2pm came and went and no technician, so we made another call to ATT to see what is going on? We come to find out that our appointment is pending for November 30th 2010. You could imagine our surprise and disapproval, we called everyone at ATT we could but low and behold no one was around and everyone was in meetings for the remainder of the day. Of course being the day before Thanksgiving we will not be able to speak to anyone until the following Monday, 5 days later... So now we just lost 5 days of business and tens of thousands of dollars in sales during one of the worst economic climates in history, that we are still trying to work our way out of. Monday came and we and called ATT to find out our status, and after speaking to 4 different managers we finally found out what happened. The person that scheduled us more than 4 weeks ago now, never added an appointment for us and each person that reviewed our report (when we called for confirmation) blatantly lied to us, stating we were schedule for Nov 24th for our installation. At some point someone noticed we were not scheduled and scheduled us in for the next available spot, Nov 30th 2010, but of course stated we were scheduled for Nov 24th 2010. So not only one person lied at ATT but multiple people lied at ATT, stating our communications to the outside world would be activated this day, Nov 24th 2010, when we move our entire office. It was one big lie, why exactly I am not sure, but we could not function as a company for the start of the holiday season and because of these lost tens of thousands of dollars of not more. It is a painful experience and one I do not recommended to anyone. If you can avoid ATT, please do so. Regards, William
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Loss:
$25000
8 comments
Guest

Do not get sucked in by this company they lie lie lie about what you will pay. My first bill was upsetting but now after 6 months with them my bill went up $15 a month they said my discount for home phone expired.

Didn't know about a discount that would expire we were told when we first talked to at&t about the services they guaranteed the rate for two years!! HOG WASH!!!!

Caleb L Psr

After working in this industry for over 25 years with a myriad of carriers to include AT&T it never ceases to amaze me how many people stay with AT&T.

Let me help you....

1) There is no reason to stay with AT&T if you don't have to.....I'm referring to business mostly....

2) If you do, you are paying too much and are simply paying for the mergers and peoples pensions who, like GM, didn't every give a *** about the product but rather, their beloved pensions...trust me, most of the people that work at AT&T hate AT&T...too....they just feel they have to stay with them for that beloved pension....real or imagined.....

And yet, most of you people just can't seem to cut that umbilical cord....

3) You can do better. Find experienced reps who KNOW the *** business and will help you with everything INCLUDING things they don't offer!!! Yes, it's true!!! you CAN do better...

4) Beware of their internal reps calling you to let you know that if you don't change plans, your rates could go up 40%!!! Just not true..it's an old tactic to get you to flip so they can get a sales credit to stay around long enough to get...you guessed it....their beloved pension...real or imagined....

5) They aren't always legit and honest despite what you may think....it's not the only way to go...

What can they do well? Global MPLS service for their largest customers along with the other 3 or 4 carriers that can do this....but, you will have to endure their volumes of pain for changes, moves, adds, etc....

Most decision makers stay with them because "hey, no one ever got fired for staying with AT&T"...these usually the same guys that don't get promoted....either...because guess what, they are sticking around for THEIR beloved pensions...real or imagined......

I guess what I am saying is that people complain about them for decades and yet, resign as fast as the paperwork arrives.

If you do, please, once and for all, shut up. Live with your decisions. If you want to switch, look around, save some cash flow, and find a rep at whatever company you like who will hustle for you and help you with all things Internet, Voice and Data....

Good luck,

Guest

I've had AT&T phone service since 2003, only because they had a service monopoly in the area I was in. December 7th my contract is up :) I will not be renewing with them under any circumstance!

They're overpriced and have a slow network. Also, they now have effected a business that I wanted to purchase products from during the Thanksgiving weekend.

Guest

Another day draws to an end and no resolution by AT&T. AT&T originally planned to have the technician at our facility between 8am and 5pm today, and was confirmed by mutliple respresentatives through out the day during each call we made to them.

Now they just called after 5pm today rescheduling for a later time, tomorrow. We even received our bill for the first month and don't even have our contracual internet in place yet.

Amazing... Scam anyone?

Guest

Robert Clauss,

Thank you for your info, we are now pursueing further actions against AT&T and they have yet to make their appointment. We will definitely make use of your suggestions.

Guest

Jeff,

I completely agree with your reasoning but we made it very clear with AT&T weeks ahead of time of what our schedule was to be. We confirmed multiple times and every time they confirmed, even the day of the appointment. Though there might have been wiser moving dates we could have easily adjusted if AT&T would have fore-warned us about not being able to make their appointment. Easy as picking up the phone and letting us know to reschedule.

To date we still have not had a service technician arrive at our facility. We are now onto the third appointment date and many more lies in the process. :(

Robert C Oha

I suggest that you contact the Attorney General's office in your state. AT&T tried to enforce a contract with me that I had never agreed to, by enrolling me in a program that replaced one that I had agreed to. When I terminated service instead, they wanted to collect hundreds of dollars in discounts that they calculated I would have received in the future!

They are sensitive to governmental pressure, so see if you can enlist the aid of the state AG. Contact your state rep or Senator and stress the economic losses to your growing company.

Even if the issue is resolved tomorrow, pursue it for some offset to your losses - free service for a while to start.

Good Luck!

I want an iPhone, but won't buy until I can get service from anyone other than AT&T.

Guest

Might I suggest that moving your business over a holiday during the time period in which you expected to make a significant financial return and basing the success of such a move on a third party like AT&T might not have been a very sound decision.

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Anonymous
map-marker Hurst, Texas

Trying to get out of sending rebate for internet

I signed for internet with At&t in one of their store early february. I was informed I would recvd a rebate of $100.00 & given the paperwork to send in after I rcvd the modem in the mail. I was instructed on what to place on the rebate & the store rep even highlighted the area I need to complete before sending in rebate. I entered the info & mail in the rebate. I recvd a post card in the mail from At&t the end of February stating they needed the product serial number. I call their reward ctr on February 28, 2011 and spoke with a customer service rep gave her the procude serial number off the modem. Asked her did they need anything else? She stated no that I should rcv the rebate card of $100.00 in a couple of wks. Called at&t today & was informed they now need a copy of the 1st bill showing I paid for the modem and they also need the SK# off the box that the modem came in. Informed them did have the bill which was paid that they are looking at my acct showing the bill was paid, was then informed I will have to contact customer card and have them send me a copy of the bill showing that I paid for the modem and then I will have to send them a copy of the bill and I will still have to provide them with the SK# that is on the box that the modem came in. I was told that the SK# is a 5 digits number on the box that the modem came it. I am looking at the box that the modem came in and there is not a 5 digits # on the box.
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attisworthless L
map-marker Menomonee Falls, Wisconsin

AT&T Wireless Customer Website

Here is situation, I recently did a favor for my sister by making a payment on her cell phone bill. I accessed her online account information and being a smart consumer went to the company's FAQ on making a one-time payment. The answer I received is as follows: Question:How do I make a one-time payment online for my wireless phone? Answer:Note: If you have prepaid service, see Refill Support on the GoPhone - Prepaid Support page to check your balance or refill your minutes. You must be registered and logged in to your myWireless Account to make a one-time payment online. You can make a one-time payment online by following these steps: Log in to your myWireless Account. Select the Bill & Payments link under the My Account tab. From the Bill & Payments screen, select Make a Payment. Enter the amount of your payment in the Payment Amount field. Select your preferred payment method, then select Pay Now to make an immediate payment or Schedule Payment Date to make a scheduled payment then select Next. From the Payment Details screen, enter the credit/debit card number or checking/savings account number to use for this payment, then select Next. After verifying the payment information you entered is correct, select Submit to make a payment to your account. To use multiple payment methods, complete the payment process for the first payment method, then return to the Bill & Payments screen, select your secondary payment method, and enter the payment information as usual. For security reasons, there may be a limit to the number of payments allowed per payment method per account within a 24-hour period. Related topic: How do I set up AutoPay? Content reflects instructions for devices and services from AT&T. Some differences may exist for devices not purchased from AT&T. I properly followed directions and made my one-time payment, I stress one-time. Unbeknownst to me At&t has a policy to store the account information, which naturally was not addressed in this FAQ. So naturally when my sister goes to make a payment she does not realize that my info was stored, as it did not say it would be, and made a payment using my account. My issue does not involve getting my money returned. But I was informed and not so nicely, probably due largely to my frustration, that the only way for it to be changed was to have the last four of her ssn,imagine her giving that out freely, or for her to call and give them my cc info to have it removed from account info. Now sure this can easily be done online with her entering in her cc or dc number and scheduling another payment. Fine I have no problem with that my problem is that AT&T so freely feels that they can store my personal financial information without my consent. Please all I want is to feel that this will not happen again, or at least to be informed if that is the company policy. Their customer service had no way of making that happen for me. I feel violated, as this account information was stored without my consent. I realize my sister made a mistake when checking yes for last payment info, not the issue. I was not informed my data would be saved I did not authorize, I am sorry for being so repetitive but after telling two separate AT&T CS employees the same thing they were still unable to understand my request and continued to inform me as to how to change the Credit card info from her account. Thank you for reading. Please let me know if there is anything that can be done, to make me feel at ease, cause I now feel very unsafe using the Internet for any purchases, though this has never happened to me before and I pay everything online.
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2 comments
Guest

They did this to me too. Not sure if I have the energy to deal with it.

I'm very tired of companies that behave like this. It might just be easier to get my card reissued.

Guest

I had ATT for my land line. I had to get the FCC involved to get them off my back.

It took just short of a year but I kicked their %&#@ and won. After SBC was bought by ATT they contacted me to sell their service. I told them that I would use smoke signals before I went back to ATT. They assured me that Att was just a name and that SBC was actually the company that I would be dealing with.

*** me I believed them. Once again they tried to rip me off. I fought back again and 18 months later they called to apoligise with a full credit and asked me to sign a paper for the FCC that the problem was resolved.

I told them I would in about 18 months. I will never use ATT again

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sutheerad D
map-marker Brooklyn, New York

Greedy unprofessional

I had been using ATT service since 2005 and their service is getting worse. There are always drop calls and no signal. I got on the Subway and every time I came up on the street, there always no signal and it said on my phone EMERGENCY CALL ONLY. I can't makes any call at all. I had to turn off my brand new phone and wait until it tried to find signal again. I was not the one that experience this but my friends too. Sometime we didn't even know that our phones had no signal until half of the day went by. Finally I had to cancel the service and now they try to charge me for the whole month which I used only a week. Do you think it's fair? Should I pay for something that I can't use and for this really bad service. Sometimes I had to make 13 times call to make only one phone call through. It's not fun and now they want me to pay for this? What a greedy unprofessional company.
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Loss:
$82
zebellie
map-marker Kalamazoo, Michigan

AT&T

Charged me twice for the internet moden also offered me internet service at 14.95 a month for bundling then chrged me 40.00 on my bill also after signing up decided to chrge me a deposit for 100.00 and every time I called they said the fix it and credited and nevere did the when then they cancelled my service with out my knowledge, they rip people off and there is nothing we can do about it and every time you call you get a diffrent response from the constumer service, they ripped me off then left me with no service for home when I have small children and used that line incase of an emergency
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Stephen W Lnn
map-marker Dunwoody, Georgia

NO 3G

About a year ago I purchased an iPad 64 3G. In the Moore County area of North Carolina I was told 3G coverage was coming anytime. Several months went by and my data plan was useless with no 3G. I was told October 2010 3G coverage would be here. Well, it did not make it. The excuse given by an AT&T representative at the wireless store here said they were waiting on parts. December came, I approached an asked an update, they said it would be up before the end f the month. I bought an iPad 3G for a present. End of December no 3G. Once per week through January and Febrary I asked for updates. I was told they, the technicians, were having problems. On February 23 3G came on. BUT, it s NOT 3G the best I can get it 1.12 Mpgs . Verizon has full 4G coverage in our area. I cannot believe that AT&T would allow inept and highly untrained technicians to do a simple upgrade. My friends contract is coming up with AT&T and his iPhone. Traveling outside our area he realizes the true potential. His plans are giving AT&T one more week to straighten out their problems, and if they don't he s going over to Verizon and the 4G network with a new iPhone. I am so disappointed in AT&T.
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