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Forever calling 411 for numbers and they slam you into any number that comes up without checking with the customer. When calling Customer Service, Do Not Ask for Manager or Supervisor - They are NEVER available - makes me want to cancel mobil, home and internet. I am...
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#133281
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I have a metro line with DSL service through SBC/AT&T and have for a couple of years been reasonably satisfied. I have had one repair issue with the line and the tech had come right out and resolved the issue quickly. That is when the service number reached a live...
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Anonymous
Jill

I feel your pain, or at least my father does. My email to them on 10/22/08: The technical support customer service for DSL subscribers is confusing and inefficient and the...

We signed up for U-verse in late July 2008. AT&T messed up the order, and we were only able to have cable and internet installed on 8/1/08. Due to AT&T's horrible customer service and incompetence, we could not get telephone installation scheduled until...
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I'll keep this simple: I scheduled a change in service related to a move on 8/15/2008. AT&T cut off my DSL service on 8/8/2008. They couldn't correct their error until 8/13/2008, so they offered me a credit. I accepted, and we worked off of a Sprint air...
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Anonymous
wilson

just went thru a similar nightmare with the ***, lazy, inarticulate morons at AT&T customer service. After over 3 weeks without phone service, finally cancelled and switched ...

#131868
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I wanted to separate AT&T phone and internet and then swtch my phone to another provider. You can never get AT&T agent on the phone (try it), and they use deceipt and confusion to keep you. They left different messages on my phone that I have to call them again...
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Below are a couple of points that I helped others on another board that have been suffering under AT&T & hopefully some of these points may be of help to you as well. You might want to check some of them out yourself....
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Anonymous
someone who is tired of all th

you know what is sooo funny about all your *** is the whole entire process of your rebate IS in the newsletters that the reward center DOES send you but of course you never g...

Anonymous
Laney

I\'m sorry to tell you but you are mistaken. The $19.99 DSL is not great...if you do any downloading or looking at pics of family members...let\'s put it this way...USPS woul...

Product
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We have had AT&T for years and Wednesday (8/06/08) our DSL service went out. We pulled out the manuals and tested our modem/router. By Thursday, after checking everything ourselves, we call AT&T to find out it wasn't us. There was an outage in the area....
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#131167
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I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing...
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On July 15, 2008, I submitted an online order to establish new phone and internet service with AT&T. We were Cox Communications customers at a previous address and wanted to transfer our existing phone number to our new address. The previous occupants of the house...
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AT&T has been the worst experience I have ever had with a Cell phone company. My husband and I switched from T-Mobile and that was a huge mistake! AT&T has a headquarters here in San Antonio yet the service is simply terrible. I am on my third phone now since I...
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Anonymous
joyce burton

i was an att customer and they re service is awfull most of the time i had to use my home # 304 4250713 becuase i didnt have any service at all then i called them to complain ...

Anonymous
Danielle

Here is just a little of what I have been through and they keep asking me if I want a cell phone from them I guess you know my answer!! I have tried getting my rebate many ti...