Alison M Vbp
map-marker Anaheim, California

ATT Doesn't care about their customers

I have have a cell with them (Used to be Cingular) since 2003. When I would go through tough times they refused to help me with billing. I have other friends with other companies and they always work with them. I switched to another company recently and got a bill for $600. This included disconnection fees and late fees. That's fine I will pay it. However they refused to allow me to make payments and merely told me that I was going to be sent to collections on given date. That's not enough time to pay off the amount. So after being a customer for 7 yrs they want to give me the option to pay it all off in a couple days or be sent to collections. I'm glad I switched carriers because among other reasons I switched (like unknown items on my bills that they would refuse to ***, etc) they don't want to help me pay off my bill. I would never recommend AT&T to anyone.
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2 comments
Guest

Even when I was a customer they refused to work with me with my bill. :x

Guest

Well, here is the deal. I worked for an AT&T call center for a long time, my job was billing so I know a lot about your situation.

First off, you are no longer a customer with their company, so no one is going to go out of their way to help you. Secondly, the fact that no one is setting a payment arrangement for you for a cancelled account is not by representatives choice, it is a SYSTEM thing. No one will be able to set an arrangement for a cancelled account, not even God himself. The system simply does not allow it.

Now, whoever gave you an alloted amount of time when your account will go to collections is high. That depends on your account payment history, tenure, etc.

You have at the minimum 30 days from the date of cancellation, but I have seen up to 3 months. Good luck!

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Doug L Jif
map-marker Los Angeles, California

Failure to repair in a timely manner

I run a small distribution and service business with 15 employees. We contract with AT&T to provide our phone and DSL service. At 8:30AM on Monday December 20th, I reported that half of our 8 phone lines were non-operational, and was told that I should expect a service technician before 5:00PM that day. When this didn't happen, I called and was told that due to the stormy weather we had been having, it could be Wednesday the 22nd before we had our problem resolved. I called on Thursday the 23rd when the technician again failed to show, and was told that the problemn would require a cable crew and might take until the following Wednesday the 29th. By Monday the 27th, we had lost another phone line, and had only 2 working phone lines to handle incoming calls. I called again on Wednesday afternoon when the technician again failed to show up, and was told to expect someone between 8:00 AM and 5:00 PM on Thursday Dec. 30th. It is now mid-day on Dec. 31st and I have yet to hear from a technican to facilitate repairs. We know that we have lost business due to customers not being able to contact us by telephone. Frustrated with the customer service department, I had escalated the problem to the supervisor level as of Monday the 27th with equally unsatisfactory results. I am looking to switch my telephone service to one of the T1 providers in our area.
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1 comment
Guest

I work in the industry and hear this a lot about Paetec/Cavalier. My company Cbeyond is a T-1 provider with 30 different applications businesses use everyday, which include online advertising. We provide Telecommunication Services to about 60,000 businesses nationwide and would love to send you some comparison numbers if you would like. If you are interested, feel free to give me a call anytime.

Megan

734-216-****

Anonymous
map-marker Bellevue, Washington

A very scared 85 yr. old

I need to check on order #T499830. The transfer was supposed to have been done yesterday & has not been completed. please see what we can do about this . the service in ouestion has been a custmer for a long time. she is 85 yrs old & haveing some problems. She is haveing a problem with this becuse she has no phone. I would be thankful if you could take care of this . she get very upset when she has no phone. If you would please call me & let me know her phone is working my #817 443 **** I would be greatfull
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Punisher V
map-marker Los Angeles, California

AT&T WORST Customer Service Ever

AT&T Technician came out to my house to install U-verse, couldn't install it took my phone service off and AT&T now wants to come back 3 weeks later to fix it. I have no phone services or DSL. I Spend 6 hours on personal cell phone trying to fix THEIR error and still haven't had any luck. Elderly person with medical conditions needs phone access for emergency but AT&T won't act on it; perhaps, they are expecting us to go to the nearby public phone. AT&T Supervisors acknowledged their wrong doing but are doing nothing productive about it. I emailed CEO with no response. I have lost day and half of work because of them...Customer service stated most associates are out on vacation...how is that my fault? Shame of them!I pay their bill every month and on time...shame on me! Ever since I got their service, the phone line has horrible static, they blame it on filters. I buy filters, they blame it on the modem. The change the modem and blame it on the "red key"??? DSL service drops at least two to three times per week, horrible customer service...I live in a metropolitan area of Los Angeles, this shouldn't be happening. AT&T has a grasp of the LA market no other providers service that area...I would give anything to switch to any one but them. I have Verizon in the office...THEY ARE FANTASTIC, I have never had an issue with them. AT&T doesn't care.
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1 comment
Guest

at&t also hires telemarketers to call people when at&t FINALLY gets your home line installed to sell you more stuff. at&t cares nothing about family or dinner time, the caller id shows "west" and they call minimum of 8 times a day without leaving messages.

at&t in my experience has the worst service of any company in business for both cell phones and home service. Go VErizon

Carol D Fmg
map-marker San Diego, California

Repair service 611 and online stinks.

Phone went out on Sunday 8 pm no dial tone. I had to use my cell phone to call repair service as the Internet repair service was having hi volume and couldn't pull up records. What a joke.After holding 45 minutes I was politely disconnected. No way to get any help.I am a senior with health problems Had to borrow neighbors phone next morning. On hold 30 minutes YEA! finally got to schedule a repair for 9 days down the road.Now look I am a senior on oxygen due to all the anxiety I had a breathing attack.I need my land line for health reasons.I can't afford to pay 35 cents a minute for going over my minutes on my cell phone.This puts me up the creek without a paddle. Time Warner phone service looks better and better to me...Used all my minutes on hold to 611 This unacceptable service.
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2 comments
Guest

been here 37yrs now

what a *** joke this company is any more and HAS BEEN for the last 10yrs. always file a PUC complaint if it takes more than 1 day to fix your phone trouble

ALWAYS

Guest

Had same problem in So. Santa Ana, Ca No service call for 14 days..

tracked down service truck: told buried cables 40+ years now shot, been shot for years and Co.

won't replace due to cost...No consideration for customer to provide any sort of service..911 or otherwise. AT&T is the most discraceful I have ever done business in my 66 years on the planet!

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Anonymous
map-marker Santa Cruz, California

AT&T SIM card pay as you go

I was sold a pay as you go SIM card by AT&T which was sold as a $2 Unlimited Daily Talk & Text Plan , however charges/debits have been taken from my account from the first day, and 3 days later my balance depleted to half of the original amoutn I had loaded. When calling customer service I was informed that these were GPRS charges, coming from the fact that I was using a smartphone and although I had not signed up for a DATA plan, smartphones automatically make data calls, hence why I was charged, which was without my knowledge nor authorization, and most of all with no prior warning from At&t. THe customer service representative, told me that I should have been warned at the store, that these SIM cards are to be used with feature phones, not smartphones, as this problem happens a lot. At&t credited me only $2 as gesture, whereas my account was already debited $10 and debited rapidly. They then said I should contact the phone maker, and Samsung informed me that it was up to At&t to disable data/internet connections, not the phone manufacturer. At&t disabled the internet afterwards, but claimed that this might get undone without their control. THis is a false offer, which charges which took place without my awareness nor understanding, and I believe At&t is illegally charging customers.
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Rashauna Yde
map-marker Bellevue, Washington

AT&T Customer Service rivals Sprint

Worst Customer Service Experience Ever - I thought Sprint was bad. I just got dropped off with AT&T Customer Service - after 4 transfers! I had to explain to a CSR how a cancellation works. Any time you ask to speak with a supervisor - you get the same "They are in a meeting now". They still don't understand that I need a recording of my new number on the cancelled nunmber (portuing was not possible). Clearly executives care less about customers otherwise this would not happen. 4 Transfers because no one wanted to own the problem. Funny thing is they greet with...how can I make you a very satisfied customer? Cannot wait to get a cable company or Verizon FIOS to come to Frisco TX.
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5 comments
Guest

It is egregious, scandalous, unfair, lustfully greedy, a new low for AT&T to continue to excessively charge the $10 dollars for each additional G-byte. This bad practice is not saving you money, it is certainly running away customers including myself.

I feel wronged and spitefully robbed every time tha I receive an additional billing for using the Internet. Some fool thought up this scheme out of pure greed and disrespect for the customer. As soon as I can buy my way off of your plantation and not have you to extend yourself in wrecking my credit - you can all kiss my *** and go directly to *** with your evil ways. To get out of your scandalous contract IS TO: Buy One's Freedom.

I will cancel soon and as soon as possible. NO THANKS TO YOU

Guest

Oh, and I forgot to mention, they finally got this done. I think it is unfair to label every CSR as not taking ownership however, there is something systemically wrong when so many people are getting such bad service - I mean Consumer Reports also thinks so.

Guest

AnonymousATTCSR: Except when they cancelled, AT&T reps assured me that they would do that. Please check your training this is a service AT&T provides.

Anonymous Eno

We cannot place a recording on your old number for your new number, as this is simply not possible for privacy/security reasons. If someone changes their number for harrassing calls, putting their new number on would defeat the purpose.

Managers will tell you the same thing.

Also, as far as porting your number, the only thing that would stop you is if the account is cancelled, past due or you are not providing the correct information (account number and last four of SSN or passcode on your account).

FYI, porting is not carried out by any wireless company. It is an independent third party that is paid for out of the taxes/surcharges on your wireless statement.

Guest

In January 2011 Consumer Reports

AT&T was rated the WORST PROVIDERS.

And to ensure consumers became informed CR put it on their FRONT COVER!

Love CR ~ wouldn't make a purchase without them. And No I don't work there. I just know all of the advice I have received from them has been spot on!

Good Luck!

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Anonymous
map-marker Southfield, Michigan

Paid on time but refused credit

I pay on time and and you simply deny me credit all the time,Ive never been late,but you say that I you money owe on some bill I never heard of I need your to put all past accounts on review and need to have these bill on a regect any and all offers thomas james parker 155 margert street apt 206 sandusky michigan 48471 8**-**8-9058. this is no joke and by putting all past bill in pending resolution of such bilss into disput resulation will help me greatly do this as soon as possible or I will report your acctions to the federal trade comussion and state of michigan resulation dispute blog plus sending a signed letter
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stayfocused R
map-marker Denver, Colorado

AT&T Cell Phone

I changed my service to at&t about two months ago, I received my first bill which was outragious!!!!! I could not believe all the charges, I understand they prorate but that should be told to the customers right off the back. I do agree with the other complaint's about at&t not giving you any kind of extension to pay the bill. The customer service *** big time, no kind of customer service skill what so ever. I have to say I will never recommend AT&T to none of my family or friends stay away from at&t........
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Loss:
$800
3 comments
stayfocused R

@Anonymous, First of all I never said I was out of money and I have never paid $200 for a phone. Second my bill wasn't in the range of $75-$100, I only asked for a 5day extension.

I have been with different phone companies and at&t is the worst.

And far as you recommending a prepaid phone, no thank you I will go bck to the provider I had before at&t. Enough Said....btw thank you for your comment blondbaby74

Guest

Its amazing how people can spend $200 or so on a phone, but when it comes time to pay a $75-$100 bill, suddenly you are out of money and need an extension. We do not grant a payment arrangement on first bills.

As for prorated charges, its basic mathematics. If you start on the 15th and your cycle closes the 19th, your first bill will be for 5 days (15-19th) and then a full cycle on top of that.

Dont forget activation fees, which are clearly explained in the contract and are all over the store.

Every company does this so if you are that unhappy, then I recommend a prepaid phone so there are no surprises when you cant talk anymore.

Nechelle Lly

I agree they should tell you first. Before I could pay my bill they would shut my phones off and charge me for the disconnect and reconnect.

So when I got my next bill there would be an extra 75 or 80 dollars added to it.

the last time At&t shut my phones off I paid the bill on the same day and they cancelled my account. Now they are trying to charge me 1000.00 and that is crazy.

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MIKE Zes
map-marker Englewood, Colorado

ATT False advirtising, will not honor waranty

I purchased a Rugby by Samsung wireless phone in April 2010. It was advertised as military grade, durable. The ad show it being run over by a pick up and working, I have had my phone for 9 months, the internal screen is intermittently going white, I called ATT and they refuse to guarantee it or replace it. This is due to a chip in the hinge, it appears to be from a stress fracture possible from the design of the hinge. The hinge is solid and does not allow unusual movement. The screen going white is from a internal issue not associated to the minor case damage. I talked to a ATT manager William Cottone about this. He is offering me a rebuilt Rugby if I sign to a new 2 year contract. I could get a new phone with a upgrade contract for what they are offering me. I claim that the damage is due to design fault, and the problem with the phone is internal. These should be warranted, I believe that due to the ad they left a false impression of the quality and durability of the phone and should be recalled or mandated to accept any warranty claims due to the nature of the advertising. I feel cheated by ATT, I paid $130 extra to get a better stronger phone because of the ad and in store sales personnel. I have found that the quality does not meet the advertising, I feel that I have been cheated by ATT. I feel that due to advertising showing a phone that is near indestructible, they should be forced to honor any return or warranty claim, or be charged with false advertising. ATTshows this model of phone through shock, drop, dust and it getting run over by a f350 with 1 ton of asphalt in the bed. My phone has had only regular use and is falling apart, and the company wants me to sign on or pay more for this product. I believe the hinge failure is a design flaw as well.
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Loss:
$250
1 comment
Anonymous Eno

The device that you have is military grade, meaning that it can withstand harsher conditions, however the warranty is provided by the manufacturer, not AT&T. The policy specifically states that any physical damage voids the warranty on the device.

The hinge has not been reported as a problem in the device. We have had other devices with hinge problems that were covered under warranty, such as the Motorola EM330, which had a manufacturing defect. All were replaced at no charge.

If you have insurance, you can file a claim and pay a $50 deductible for another Rugby.

If not, please call customer care and ask if they can do an "in-house" insurance claim, where they send you another Rugby for the $50.00 and no contract extension. This is a managers call, some can and some cannot, however it never hurts to ask.

Anonymous
map-marker Miami, Florida

Att back to scamming again

i wonder how much does att get for allowing other companies to charge on there bill? i own att stock and have two services from them that i am gonna cancel....you gotta wonder if its worth all the bad press ( it must be) i recommend anyone that gets third party billed--immediatly cancel that service...i had this *** back a few years ago and never thought i would see it happen again.....where are the lawyers and law makers.....? even worse is att for being so sleazy and low......DUMP ATT AND PERHAPS THEY WILL GET THE MESSAGE
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Bartimaeus
map-marker New Kensington, Pennsylvania

Reavices

Read other entries here about this scam, called and was treated very rudely when I informed them that I used the account number given concerning an alleged AT&T debt. I then contacted the FBI who then refered me to the postal inspector general since the alleged bill was sent by mail. Please report this scam to the USPS inspector general. Collectively we can imprison these thieves. Feel free to email me concerning this matter. AT&T and I had a good laugh at just how obvious this scam is. Ms.....of the FBI also was amused at such stupidity on Calvary's part.
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dmtblack
map-marker Wallingford, Connecticut

Horrible customer service can not fix over charges

Purchased contract throught att store in the Weastfarms Mall in Connecticut for my tv and internet. Was told I had to go with Direct Tv which was fine because they did not have u-verse in my area. When I bought the Direct Tv package I was told if I get the NFL package I would receive free hd for life. I am billed every month $10.00 for HD and they can not seem to fix it. I also purchased internet, I told them I wanted high speed internet they said it would be $14.95 a month then they told me there was no high speed in my area. That was ok, so they said I had to go with basic internet and it would be cheaper $9.95 a month. My first bill was $47.00 and i paid it. But called to question the charge and they said that is normal there would be up coming months I would not have to pay anything. Next month received a bill for $29.95 and I paid it. Called again they told me I would get a credit never received a credit. Next month another bill for $29.95. I am into there basic Internet for almost $80.00 in two months and will not pay anymore. I have made five trips to the store, four phone calls, and have spoken to six sales people and four of the store managers with noting resolve in four months. What kind of business is this?
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Loss:
$100
Anonymous
map-marker Albany, Georgia

Impossible to talk with live person

I have been on hold for 45 minutes and still holding. Recording keeps coming on saying "Thank you for your patience". My patience has run out. I am being charged for a service I am not getting. I talked to two different people right at the beginning and they passed me off to the recording about being patient. Why can't we talk to a live person within a reasonable amount of time. The Patience recording says it will be answered in the order it was received. They must have a huge volume of calls. Maybe we all need to apply for a job with them to reduce these calls. Most of us speak American(English) Do they care about there customers.....???? apparently not Arthur Clark Leesburg, Georgia nyax
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3 comments
Guest

Tried calling them as our internet is down and our phone line has static but I couldn't get a live person just comuter automated thingys,spent the best of an hour arguing with a computer.

Guest

I have spent the better part of two days trying to get the right person at ATT to talk to. The customer service number on my bill does not connect me with the right department and it is supremely frustrating.

I've been through 8 pass offs so far, and I'm all out of patience trying to speak to a live person about my bill.

Now I will just have to write a letter. Can't wait to dump ATT

Guest

Well, don't come to Verizon. I waited 2 hours tonight and got no help either.

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dbmcm
map-marker Philadelphia, Pennsylvania

ATT wireless customer service is the worst I have ever dealt with.

ATT Wireless Service is absolutely horrible, and I am going to go out of my way to complain. I've placed an order via ATT Premier site after having been told 12 different things by 12 different ATT representatives. I finally place the order. ATT processes the order incorrectly. They activate one of the phones I ordered 3 days before I received the phone! I call in and spend 2 hours talking to 4 different people to resolve the issue. I get disconnected and they don't call back. I'm now back in the customer care cue. Absolutely horrible. I'll file a complaint; Consumers should do business with other carriers - not with ATT!
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