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1.5 Based on 1188 reviews
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  • Customers like
    • Installation technician 17
    • Coverage area 10
    • Price 8
  • Customers don't like
    • Poor customer service 127
    • Deceptive policies 66
    • Charges 55

My first rebate form request was the end of November 2007, just after setting up my DSL line. I was assured by a customer care agent that I would receive a postcard rebate form in the mail soon. After waiting a week, I contacted customer care again regarding the rebate, I was told the rebate form was shipped with my modem. When I said I never receive the form, I was told again to "wait" for the postcard in the mail. December 2007, I... Read more

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I am writing to complain about the lack of customer service at your store in Santa Barbara located at 3889 La Cumbre Plaza Ln. Tonight I attempted to return a headset I purchased on 2/10/08 and left the store when a woman claimed that she didn’t need to take my attitude. When I entered the store on 2/10/08 I wrote my name on the “Sign in Here” list at the front of the store. There were several clerks who were not helping... Read more

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I had wireless service with at&t and I was in the Military. The reason I had chose to get a plan with at&t is because they had a military plan that if you were sent overseas that they would shut your phone off until you get back and you would not be charged. So I call up there super lame service reps and tell them I am being deployed and I need my phone shut off until I get back from Iraq. She said know problem, well apparently they... Read more

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I just spoke with an AT&T Customer Service Rep who said his name was "George" (8900-288-2020) who would not connect me with the department that handles DSL installs (and no-show AT&T techs). I asked him finally whether there's a general switchboard number and he replied sarcastically "do they still have those?" My wife and I have taken three vacation days so we could be home for the AT&T tech to set up our... Read more

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The Story:I made the mistake of ordering an at&t bundle.In this bundle i was to receive....High speed internet.Local and long distance phone service and Direct tv for theprice of 99.95 pr month.After a while all systems were go.On my first couple of bills i sent in the required 99.95 or 99.What i agreed to.I'd like at this point to say that i'm satisfied with my internet.NOT satisfide with the phone service....They added all these... Read more

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They call my house continuously and now I received a letter and the matter was cleared up months ago...now I fear it is probably being reported to credit bureaus!! The # they say to call is a FAX machine....great..I am sending a letter now that I have the address finally. When they would call the house..they never leave who they are or what it is about...just leave the fax # and to return their call...I think this is harrasment and I do intend... Read more

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In October I purchased the Sierra Wireless Card from AT&T/Cingular. I was to get a 100.00 rebate. I am still trying to get the rebate from them. I have called three times. Every time I call someone has a different story for me. I was charged all kinds of fees, 300.00 worth that I was not aware of. I need the rebate to help pay it off. On the other hand the wireless card works about half of the time. They did not tell me it would be a weak... Read more

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I have no dial tone on my phone and because it is New Years holiday I have to wait 4 days for them to come out and all they will tell you is they come between 8am amd 6:30pm. It takes 6 hours and finally my phone works, but by that night there is so much static when you try to talk on the phone you cannot hear anything. I call again and have to wait another 4 days. The day they are supossed to come they don't show up and now they are saying... Read more

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ATT.com promises consumers a DSL modem rebate of $49.99 with purchase of modem with DSL service on their website. This rebate is still offered on att.com to residential customers as of Jan. 2008. However, it is impossible to get the rebate form for the modem. My first rebate form request was the end of November 2007, just after setting up my DSL line. I was assured by a customer care agent that I would receive a postcard rebate form in the mail... Read more

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After promises of better cell coverage in my area, I puchased a ATT phone (then Cingular). It turns out the expanded coverage was a lie. Since I was past the 30 day trial period, I was stuck in a 2 yr contract. Today, I called to complain about delayed voice mails. A customer service agent asked me questions, etc and determined my phone should be replaced. I asked how the new phone would be activiated, etc. He said just to put my Simm card in... Read more

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