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We've been out of Internet, voice and wyfy for five days and no att rep has answers or time estimates or are even on same page as our neighborhood. (Much less in same country or even state) I never expected a communication company to have such poor systems where no rep...
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1.4
#1087553
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I have been an AT&T customer for five years or so on their plan and two years on their prepay prior to this. My bill has been going up and up and up due to data overages seriously $75 in one month you think they would know something was wrong. I kept calling and...
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Product
#1087058
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My wireless U-Verse TV receiver quit working early in June. I did the online troubleshooting and it told me I needed a new receiver and they would send me a new one. Perfect. I received it a couple days later and it was the wrong receiver. I called customer service and...
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#1085837
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ATT - We're breaking up

ATT
#1075513
1.0
Details
Called told them we're moving next week gave date to discontinue service they turned me off 2 minutes after I hung up , im moving 5 miles away won't be bringing uverse after years of service with them .. thats pretty *** ...
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Customer service
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ATT - Upsetting

ATT
#1070785
Upsetting never give me Internet or phone only the TV they told me send me a box only have to Connect to the box and my phone and we do that we would work it never happened
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ATT - No customer service

ATT
#1047636
1.0
Details
Since AT&T took over the service has gone down hill. All communications go thru the Philippines, with no help. This must save AT&T a lot of money, so thay can lay off USA workers and give you bad service. Like auto maker bean counters, they figure a few hundred thousand people dissatisfied means nothing.
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Advertised vs Delivered
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Discounts and Special Offers
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ATT - Worst customer service ever AT&T

ATT
#1046178
1.0
Details
Trying as hard as I could to fix a problem yesterday I was transferred to ten different people over a 2 hour period and when I got to the 10th person they said wrong department and claimed to be unable to transfer. My worst day off ever. My friends visiting at the time laughed for the whole 2 hours.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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I took ATT service on "Buy one, get one free" plan. In that plan, I was liable to pay for the first iPhone completely and the second iPhone for the three billing cycles. From the fourth billing cycle, I was supposed to receive credits every cycle for the next three...
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1.0
I didn't like
  • Customer service representives and managers
  • Dislike att
  • Inefficency
#1084331
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Every month I have had to get my blood pressure up. I couldn't dislike a company anymore than I do at&t. They are the worlds largest lying ripoffs that could ever be. They say one thing but do another. But hey, they can afford to be. They monopolize the area until just...
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1.0
#1084161
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I am a professional in the customer service industry and have been for 15 years. This is the worst customer service experience I have ever seen or experienced. My husband and I moved to an area that unfortunately for us, AT&T is the only internet service for our area....
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1.0
Leicester, North Carolina
#1083538
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I find it interesting that AT&T sells devices for communication but yet they themselves dont know how to communicate or pick up the phone to call someone. We have a service call in for a technician to come out between 1:00pm- 5:00pm. We called at 2:30 and at 4:40 to...
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1.0
#1083508
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On July 24, 2017 I called to make changes to my account. ( Cell Phones, Direct TV, and Internet) I was transferred from department to department for 3 hours and finally had things resolved. I received my bill and it did not reflect the changes I had made. I called in...
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Anonymous
Anonymous

August. Att is a rip off. I was charge for some thing I did not have I cancel my att and direct. Tv Back in April 20017 was charge for May an June. They sent me to a bil...

1.0
I didn't like
  • Long waiting periods
  • Poor customer service they tell you what you want to hear only
#1083464
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I had an unpleasant experience with AT&T, I think people should be aware of this when choosing AT&T. I canceled my account on may the 12th, two month later I was surprised to see that I am still being charged a monthly fee. When I called AT&T I was told that only one...
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1.0
I didn't like
  • Everithing
#1083309
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As an avid gamer this has been one of the most inconsistent experiences I have ever had with an internet provider. The amout of low-speed downtimes and outages that occur is ridiculous. Have had multiple people come out to try to "solve" the problem. Each saying it's...
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3.0
#1082795
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