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Original review updated by user Sep 25, 2021
I ordered the AT&T internet service from an AT&T salesman on May, 22 2021. He looked a hardworking and honest man, and I thought he deserved for me to order from him. Our deals were communicated though the phone message, and so I have all the written offers and...
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ID
#2907218 Review #2907218 is a subjective opinion of poster.
Service
Att Internet Service
Pros
  • Technical service
Cons
  • Could not resolve order issues
Loss
$120
Preferred solution
Price reduction

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New Reviewer

Poor service

I have been charged wrong. I contacted customer service through the app several times trying to resolve the issue. Was false promised, when I try to contact them again they are saying they dont take responsibility what other customer representatives said. Unable to escalate, go through the previous requests. Supervisors not helping and pushing you to pay

User's recommendation: Never ever sign up for ATT.

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ID
#2906920 Review #2906920 is a subjective opinion of poster.
Cons
  • Service not working
  • Att respond
  • Too expensive
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Order # 23-6996****846****

Charge and cancel order twice, then at store give verification questions that have nothing to do with me and want me to fork over upwards of $600 to get out the door for a phone. Credit in mid 600s, no way in *** it should be that much. But you aren't in any hurry to refund the $101.50 you charged me for the TWO online orders you charged and then canceled because you couldn't verify it was actually me, though there was never another step to verify it WAS me. And to top it all off i had to talk to EIGHT different people to get nothing accomplished. Horrible customer service.

User's recommendation: Go to Verizon.

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ID
#2906729 Review #2906729 is a subjective opinion of poster.
Loss
$102
Preferred solution
Let the company propose a solution

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New Reviewer

Text messages

Does at&t send text messages says they will discontinue my phone service because of too many spam messages
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ID
#2903103 Review #2903103 is a subjective opinion of poster.

80mph in 55 mph

Never heard from them. Not surprised at all. On this site I was told 2 words would suffice. Now they want 100 symbols. I guess this site is as competent as ATT. So have you ever had a good meal at McDonalds? How was mom's cooking?
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ID
#2902653 Review #2902653 is a subjective opinion of poster.
Location
Blairsville, Georgia
New Reviewer

Activating my phone 12

I have no service after I put my SIM card in even though my phone is unlocked and has no restrictions for the SIM, why is that so
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ID
#2901108 Review #2901108 is a subjective opinion of poster.
Preferred solution
Activation on iPhone 12

Worst services ever thiefs

my telepohone number is 914656**** put 20 dollars on my account to make a long distance call they rerouted the money I could not get through my calls and they took the money

User's recommendation: do not get with ATT wireless.

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ID
#2900130 Review #2900130 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

Phone isn't working

I lost my phone so I had been turned it off I have now found it and tried to turn it back on but it says my sim is invalid
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ID
#2900075 Review #2900075 is a subjective opinion of poster.
Loss
$34
Preferred solution
Full refund

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New Reviewer

We havent been able to cancel service.... run around!

numerous phone calls. even went to alocal ATT store. "we dont do that here" 5 months and counting.... We are not under contract.

User's recommendation: do not deal with these people!!!!!

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ID
#2896318 Review #2896318 is a subjective opinion of poster.
Service
Att Customer Care
Cons
  • Nearly impossible to reach and then massve run around
Preferred solution
clear amount, due. cancel wifi and cell accounts and apologize for 5months of stress not to mention many many hours of our time being wasted.

This sucks

Wanted to talk to a person an was lead to believe I was going to be, about getting a home landline, but instead I got a computer Sucks
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ID
#2892240 Review #2892240 is a subjective opinion of poster.
Location
Atlanta, Georgia

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New Reviewer

My directv bill

I have been customer for a long time now im being charged for equipment on my directv.why? I had an issue about some phones but head director in office of AT&T president settled that .the phones were received back.i want the extra 58 dollars off my cable bill or ill file another complaint with head office.janice ledger 271* ***th blvd brighton ia.phone 319 461 ****
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ID
#2891724 Review #2891724 is a subjective opinion of poster.
Location
Sumner, Iowa

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New Reviewer
My Unlimited GB plan at $130 a mo, got moved to a 300 GB plan at $119 a mo with no notification, then shut off for abuse while my son was in class online. I live in a rural area, and they have done this to me twice now with 2 separate companies. The first time when the...
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ID
#2889766 Review #2889766 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

My phone

Want to upgrade my phone to a new phone also I get my iPhone wet and need a new one ASAP with a waterproof case.

User's recommendation: Good service.

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ID
#2889560 Review #2889560 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Just Plain Sorry No-Good Service

Long story - short as I can : I switched providers, told 25 to 30 att employees , didn't give a damn . so this weekend I called ,got this smart *** woman ,who is trying to correct my bill , BUT before she gets it corrected att blocked my Email ,of course without telling me . They want part of the equipment returned with a final payment after 5and1half months, they will play *** getting it

User's recommendation: check your statement --know your quoted cost.

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ID
#2889463 Review #2889463 is a subjective opinion of poster.
Location
Grand Prairie, Texas

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New Reviewer

Removal of phone line on property laying on our drive way

ATT - Removal of phone line on property laying on our drive way
ATT - Removal of phone line on property laying on our drive way
ATT - Removal of phone line on property laying on our drive way
ATT - Removal of phone line on property laying on our drive way
Old bellsouth line laying across driveway coming from old phone box. Need it to be removed ASAP. 256238****. 58 old Choccolocco Road Anniston, Alabama. 36207
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ID
#2886406 Review #2886406 is a subjective opinion of poster.
Location
Heflin, Alabama
Preferred solution
To remove old lines laying across driveway.