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Please DO NOT waste your valuable time with AT&T which owns Direct TV, TimeWarner cable, Dish Network, Uverse (internet), Wireless, landline. The main headquarters located at 208 S. Akard St. Dallas, TX. 75202 and Randall Stephenson, AT&T CEO. The phone number to...
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1.7
I didn't like
  • Customer service and billing
  • Deceptive sales
  • Rude agents
#1359059
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At&T has the worst coverage and even worse is their terrible customer service! They entered me into a contract months ago I never aythorized. They said they sent me a device but never show that I have used it and I never asked for it or saw it. They offer no remedy or...
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1.2
#1358461
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I have had ATT for phone, internet and Uverse for several years--no other choice. I have had NOTHING but problems from day 1. They lie about their promotions, and have outdated products that regularly need replacing. It is nearly impossible to actually speak to a live...
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1.3
Product
I didn't like
  • Misinformation
  • Att and a dishonest company
#1358170
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I called and paid $15 for assistance with a computer problem. The tech resolved the issue, however, I continued to get billed every month thereafter. I called and tried to cancel, but they could find my account. So, I have been unable to stop the monthly charge of $15....
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#1355510
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ATT - Don’t be fooled! Don’t drink the AT&T Koolaid!

I was told my Verizon contract would be paid off. Got NO help from local AT&T store since I purchased my phones direct over the phone and not through them. I am now stuck with Verizon threats to be turned into the credit bureau and I have a $1,200.00 bill that I AM RESPONSIBLE for paying now. AT&T cell phone service is horrible too. Do NOT get fooled by AT&T! Sincerely, Derrick Slaten Shocked
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1355349
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ATT - Hire individuals that can speak English

Why in the *** would Companies (namely AT&T & DIRECTV) hire individuals that cannot speak English for Customer service representatives? We do not live in Mexico or Cuba!!!!!
2.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
Value for money
#1354527
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We got a letter requesting us to send new Credit Card information to AT&T. Address 23155 Northwestern Hwy Ste 200 Southfield MI 48075-7708 Looked pretty real, had an account number( which was the phone number with 3 numbers added on). Don't be fooled! Call AT&T and or...
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#1353660
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ATT - Very unhappy with your employees they don't know anything.

You think you solved your problem when you take out half your day on the phone then find out nothing was accomplished at all. Ive also been told a manager from another office (because there isnt one at that location)would call me and nobody calls. I also think chging to pay your bill is crazy,you should want your money. Train your people better,they need it!!!!!
2.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1353533
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Totally pissed. Been an ATT customer for MANY years and I attempted to edit how a payment was sent and it showed on my phone as accepted. ATT ran payment original way and was not able to collect. DUH I changed it. Not only did they charge me a fee and I have to pay 2...
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1.6
#1352492
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Hi I have the same issue with Vesta At&T. I had been a visiting scholar in Boston for 5 months and AT&T offered me to buy a prepaid plan. I cancelled my plan on 14th of July 2018, and returned to Hungary. When I checked my bank account I realised that even thought I...
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FragrantBeaver725
FragrantBeaver725

I lost nearly $700.00. They waste your time and ask more and more codes though I have them all They delayed my request to disconnect direct tv and phone. It rolled over to the...

#1348940
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