Latest review first
ATT in Mesquite, Texas - AT&T Refused to Help Me With My Defective Phone
About 2 years ago, I ordered a Sony Ericson w 580i cellphone. The phone was nothing but problems from the first day that I got it. The first time I spoke on it, the phone dropped the call on my end. The person I was speaking to could still hear me, but I couldn't hear them. I didn't think much of it, so I wasn't concerned. However, I was concerned about the fact that the music I downloaded on to the phone's memory card was not always saved on the phone. Even after I had played the music on the phone, I would go back and the music wouldn't be there. I called the manufacturer, Sony, and they said that I must have received a defective phone. I sent it back to AT&T and they sent me a replacement. Well, the problem with the dropped calls persisted. I would be on the phone and about 10 or 15 minutes into the conversation, the phone would drop the call on my end. I ended up having to send back 2 other Sony Ericsson w580i phones. Well, the last of the phones began to have problems and I called customer service, and when they tried to connect me with tech support, it would reroute my calls to the main customer service number. Each time I called that happened. Finally, one of the customer service people had to use his own number and to get to tech support. Then, he told the person on the other end that it was my phone that really needed help. He actually had to trick the company into assisting me because they had set up the system to prevent me from reaching tech support!! I'm a paying customer!!! If your phones suck, do not sweep the problem under the rug and try to railroad the customer. It seems like they were trying to prevent me from returning the phone, so that the return time period would run out. The ONLY redeeming quality that AT&T has is their rollover minutes. If not, I would definitely pick another company. I may just do that anyway. AT&T definitely has shady business practices and people are aware of it. In a Consumer Reports survey, AT&T ranked last in customer satisfaction. I wonder why? By the way, I don't remember having any problems when it was Cingular.
ILD ATT Customer is pissed off
I found out I had charges from ILD ( as well as OAN and Enhanced Services) on my ATT bill that I had not seen since I have automatic payment from my credit card. I called the 800 number and they told me I had signed up on the internet for their services. This bogus and fraudulent. ATT obviously gets a kickback for allowing the billing and should have some responsibility for receiving my money and keeping a portion of the bogus charges. I requested a block of all third party charges and they refused, saying it is Federally legal. That does not mean that it is required!! Trying to my money back from these bogus companies is a joke. I requested they send me proof of my so-called order and they said I would have to have a court subpoena to get that. We might just have to have a class action law suit against ATT to get some consumer protection.
ATT in San Marcos, California - AT&T has the worst customer service and lousy cell coverage
Of all the vendors I have to deal with, AT&T is by far the worst in providing customer service over the telephone or via the Internet. The people in the stores try to be helpful and are reasonable to deal with. Why do I still deal with them at all? Because I love my iphone--as soon as another vendor offers the iphone, I won't be an AT&T customer. I've already moved my phone and Internet service to Cox Cable and I've been happy with their customer service for over 10 years. The first major issue is that in our area (North County San Diego) the cell phone coverage is spotty and all my friends with Verizon state that their coverage is quite good in the same area. To overcome the lousy cell coverage AT&T is selling the AT&T microcell for $150.00 which transfers cell calls made from your home from their lousy network to my Cox internet network (or whoever your Internet provider is). What has prompted my complaint today is that I've had the AT&T microcell since December 12th and the device will not activate. Apparently, it's a problem with my address and the E911 system, but absolutely no one with any technical knowledge has contacted me since I created a customer support ticket 8 days ago. Two people have called me to ask, "do i still have the problem?"--yes I still have the problem because you haven't fixed the problem. The person today called and said "there was an error in the support ticket and now she is routing it to the right department"--it takes 8 days for you to figure out I'm not getting any help--yes that is the type of support you can count on receiving if you are an AT&T customer. When I call Cox Cable, I get help with an intelligent, knowledgeable person within 15 minutes--that is service. AT&T is the worst vendor of any vendor I deal with and I deal with Microsoft, Dell, HP, Apple, and Cox Cable. The only vendor I can give a compliment to is Cox. If you can avoid AT&T for your wireless carrier, by all means do so. AT&T is so bad, I keep my eye out for a replacement for my iphone, just praying for the day when I never have to do business with AT&T again in my lifetime. The current problem is only the latest in a string of unhappiness whenever I have the misfortune to have to contact AT&T customer support. I won't bore you with the previous similar sad tales.
My husband and I have been customers of AT&T for about 5 years. Within the past few months, we have had so much trouble with them it isn't even funny. The first incident happened a few months ago. My husband emailed me (he's deployed) and asked me to call ATT...
ATT in Orlando, Florida - My phone has been blocked.
My son; Louis Ernest is being held at Gulf Corectional Facilty, his number is #CO1298 and he has been unable to call me. I am his 89year old mother; Gina Diaz,because the faccility says there is a block on my phone? I contacted my phone company, AT&T and they told me the problem was at your facility's compny Evercom Systems, Inc. That phone number is 850-639-2164. Please unblock my number so that my son can continue to call me. I am his only living relive and we need to stay in touch.. Please do this for Christmas, so that I can talk to my son. Thank You, Georgina Diaz (407) 208-0535
ATT in Fremont, California - AT&T/Bellsouth WPB FL They are liars, thieves, communists and they suck!!
AT&T/Bellsouth WPB FL They are liars, thieves, communists and they suck!! I moved to the apartment next door. Everything was working fine until I found out that the jack in the room that I chose to use for my office was not working. When I called AT&T/Bellsouth, I told them the situation and they told me it would be a $99 charge to make the one call and an $85 charge to re-wire the line for the jack in that room. A woman named Sarah told me that they were going to waive all these charges. She promised me this. I even called several other times over and over and again I was assured that these charges would be waived. Then I received the bill. The bill stated that I owed $305!! $305!! You can just imagine how I felt. I was not expecting these charges as I was told it would all be waived. So now I contacted them again to see what was going on. I was on the phone from 11:30AM-2:30PM. Which they kept transfering me from one dept. to another. What it came down to was that they told me "No matter what they said to you we don't care and you have to pay these charges". A big communist lie! I am now stuck having to pay $305! AT&T/Bellsouth LIED TO ME!!! AT&T SUCKS!!!! Thinking seriously about going to Comcast!! AT&T SUCKS CANAL WATER!! Everybody in their little depts. are liars and thieves! Do not choose AT&T for your service provider. They do not stand by their word!! Again AT&T sucks. EVERYONE OF THEM CAN GO STRAIGHT TO *** FOR ALL I'M CONCERNED. Aleida - West Palm Beach, FL
ATT in Los Angeles, California - Beware of AT & T telephone billing process
I received an envelope in my mail box from Chilton Wi., and thought it was a christmas card. I open it and to my surprise it's my personal check I used to pay my bill with a note from a gentelmen telling me he found it at a paper recycle plant laying on the ground along with other peoples checks for the whole world to see in Wisconsin. I called customer service at AT & T and spoke with an AT & T rep named Steve his responce "OH WELL" and didn't care. So if anyone is wondering how Identy theft is happening this is a great example. My next stop is the Local news channel to see if they would like to have a go at it and put the word out there!
I can't wait to get rid of AT&T home phone service! You are not allowed to discontinue or cancel your service online, and when you call and get through 20 minutes of recordings, and then wait 20 minutes on hold for a representative, only to find out that you must...
ATT in Boynton Beach, Florida - AT&T Charges $600 for internet connection
I have an AT&T Mobility Wireless card to connect to the internet with my laptop. The cost is $60 per month or $80 after taxes. This month, my bill was almost $600. I called AT&T and was told that was because I used the card roaming in Canada which international roaming applies to. I downloaded my email two times from Montreal. Can that really be $600 worth of usage to connect online twice, even if t was from Mars? AT&T is a greedy white collar criminal organization. I think a government agency should step in a stop this raping of Americans.
ATT in Los Altos, California - AT&T is the worst company!!!!
I switched service from T-Mobile to AT&T about a year ago and it was the worst thing I could ever do! I kept dropping calls with T-Mobile - but ironically, AT&T's service is far worse than T-Mobile. I literally drop every single call I make at least once per call. I keep trying to call the person I was talking to back and it hangs up automatically. I have called a person 20 times and 20 times that it hangs up. It does not even go through. And I cannot make any calls when I get into the subdivision where I live. I have lived there since October and I already know that when I get close to the area - I will lose my call. All my contact list knows that if I'm suddenly disconnected it is because of my *** phone, my *** service, my *** AT&T!! I am soo pissed with AT&T!I want out of my phone plan.
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