Latest review first
ATT Service IS Terrible!
Dealing with company has been an absolute fiasco. First they never sent the equipement within the time frame they promised. When I complained, they told me they did not have the order and talked me into placing another order. A week later a service technician arrived unannounced to install a DSL line. A day later a second service technician arrived to instal another DSL line. I told him there must be some mistake as someone had already installed the line. He checked the line and left. A day later a modum arrived. A day thereafter a second modum arrived. After much effort and over 2 hours of call time to ATT's support line, I managed to get the DSL line working. Whew! My worries were over - or so I thought! I phoned ATT to cancel the one line, as they had obviously duplicated the order. This they confirmed and agreed to cancel the one line. About an hour later my DSL service stopped working completely. That was THREE days ago! Since then I have called them endlessly and spent a small fortune on cell phone time. As this is a business, my whole business has come to a complete halt (we also use VOIP Phones). They promised to send a technician, but he never arrived. I am at my wits end. Unfortunately I cannot get another service provider to supply service that meets our minimum speed requirements. ATT's measely 6 MBPS is barely ample, but they are all we can get where we are. I HATE this company. I will do everythinbg I can to publicize what a terrible company they are. ATT SUCKS BIG TIME!
Below is the email I sent AT&T and their response to my complaint. The issue is simple while on vacation in the Dominican Republic I NEVER used my phone except where I could access the internet. ATT charged me $2 for every incoming call that went to voicemail even...
ATT in Detroit, Michigan - AT&T Wireless drops calls & charges
I just got off the phone with AT&T wireless C/S (the call dropped once while we were talking). I drop calls all the time with my IPhone and have sporatic 3G service at best. The folks at AT&T are always polite and professional, but I have had this problem since day one. Best Buy put a new SIM card in...no change. AT&T told me to reset the network settings...no change. Today two months later they told me that with the IPhone they are too limited to help me resolve the matter. I guess I have to live with it.
ATT in Fair Oaks, California - Failed to call back to get my system running
This has got yo be the worst company i have ever delt with. I had a security system installed and it has not worked right since it was put in nobody will help me on the phone and they give me the run around when i try to talk to a superviser I had u-verse put in and it was not compatable with alarm so i went back to my old phone system and it still does not work. This compan has more complaints than i new about or i would have neve switched to them, i am sorry i did. The guy that sold me the system refuses to call me back for help, and he said call me anytime. ***
ATT in Milpitas, California - AT&T Making Bogus Charges On My Account
I have been a customer with AT&T for almost 10 yrs now and this is the first time I am having suach a major issue and they are not silling to resolve it. In August I saw a charge of $100 on my phone bill and htese wre calls made in Singapore I called up AT&T and explained my position to them stating that I was in SIngapore for one day on a transit Visa adn I never made any calls and they said tht'd drop these charges as a courtesy. I asked them to look into it cause I was not sure why I was being billed for calls that I never made. Come September I see a charge of $800+ on my phone bill all calls made in Singapore> I tried patiently to explain to them that I am in the US and I have the SIM card locally so I fail to understand as to why i am beign charged for calls in SIngapore. The only explanation to that was "Well Sir we can trace all the calls on you phone bill and they seem to be legal charges" I told them that I could send them copies of my passport which would prove that I was not in SIngapore so why should I be charged for calls originating in Singapore. The explanation tot hat was that if I get calls from Singaporea dn it goes to my voicemail I still am responsible to pay International charges which does not make any sense to me.To beign wiht I know of no one in Singapore and the other thing is evene if I was getting calls from Singaporea nd I am not picking them up then why should I be paying for it. To add insult to injury she says that I my new bill already has chrges woth $750 also calls made from Singapore. I told them I could send them documentations showing that I was nto in SIngapore for less than 24 hrs int eh past 3 montsh on transit and I could also send them the SIM card registered to th ephone to ascertain that the SIM card is local. They are not willing to listen and want me to pay up almost $1600 for calls that I am not responsible for.I shter any way I could dispute this. Shoudl I be lodging a complaint in the small claims court? Any insight would be helpful cause I do not intend to pay for these cahrges and do not want ot mess up my credit history. cheers
ATT in Madison, Wisconsin - AT&T wastes money and time
I ordered high-speed internet from AT&T in mid September 2009. I was told the internet would be connected on September 30. When asked if I would need a modem, I said that I already had one; the person eager to sell me services said that this would be fine and never bothered to ask me what type of modem I have. My cell phone (serviced by AT&T) disconnected me during this phone call, but the person (Albert) eager to take my money called me back so that we could finish the order. On the evening of September 30, I plugged in my modem and learned that I still did not have the internet. I called AT&T and was told that I would have service by midnight if I did not already have it. Midnight came and went; no internet access. I waited nearly two weeks to deal with the company again, hoping that surely someone would actually connect me to the internet before I made time to call tech support and ask them to rectify this. No one gave me access to the internet, though AT&T did find the time to send me a bill. Tonight, October 12, I called tech support. I was disconnected four times during the hour and a half I spent on my AT&T cell phone with AT&T tech support employees. While each person I spoke with asked for a call-back number, none of them attempted to call me back, so after each disconnection I had to call back and begin this process over again. During my conversations with Gavin, Albert 2.0, and Steve, I learned that AT&T does not support my modem and do not know how to help me with a Motorola cable modem. This was disturbing for two reasons: (1) Motorola isn't exactly an unheard-of company, and (2) I was led to believe that supplying my own modem would be fine when I first ordered services. I was not offered any disclaimer or warning that AT&T is actually confused by a black Motorola cable modem. Steve suggested that Support Plus might be able to help me, but agreed that this would probably cost more money. Given that I did not want Support Plus and still suspected that this problem rests with AT&T or the infrastructure of this building (I recently moved and this is my first time trying to get cable in this building), I am uninterested in adding yet more costs to an internet connection that has yet to connect. When I was told that supplying my own modem would be fine, I was not told that I was potentially adding yet another service to my bill. I told Steve that his offer of Support Plus was unacceptable, and that I wanted a plan from him or his company regarding how I would get the internet, or I wanted to cancel my service. He had no plan to offer, but said he could send me to the department that would cancel my service. He put me on hold, and after 8 minutes, 5 minutes of which were dead silence rather than the annoying recorded hold message, I hang up. I called again, and spoke with yet another employee, who at least stayed with me long enough to inform me that the department that could help me end this internet fiasco had closed about a half hour ago. Had anyone been able to help me faster, or called me back when I was disconnected, I might have reached this department before they closed. So I am currently still expected to pay for an internet connection that has never connected, lost 90 minutes to a lazy tech support department that seems determined to waste as much of my life as possible, and will have to start this process again tomorrow morning. My loathing for AT&T continues to build. I cannot wait to end this account for internet services, and will argue vehemently that I should not have to pay the bill I received for worthless services. I am stuck with AT&T for my cell service until my contract expires; hopefully by then the iPhone will not also be restricted to AT&T because I would prefer anyone to a company that permits me to be treated the way I have been treated through this internet fiasco. (I am currently connected through wifi from a company that has nothing to do with AT&T.)
ATT in Livingston, New Jersey - AT&T scammers
A company named RSL called my business identifying themselves as AT&T, and offered to upgrade my DSL service for "Free" because of my loyalty to AT&T since 2003. I had the women repeat 3 times that it was absolutely free. She lied regarding everything she said, and sent a new modem which I did not order, and AT&T upgraded my account with a higher monthly fee. I spent over two hours getting the whole scam reversed. I will be canceling my AT&T DSL asap, since they allow these scammers to prey on their clients. AT&T has no respect for it's clients!
ATT in Las Vegas, Nevada - Oan is still inluded in my AT&T bill charge is 27.90
I have been charged 27.90 by OAN services on behalf of "Signature Mrkt News-email Svc" 14.95 mnthly and "YourBillingSolutions,Inc-Vmail" 12.95 mnthly for approx 2 yrs on my AT&T bill. After many attempts to resolve this with OAN, I decided that AT&T should be held accountable. They must have a contract with OAN, which means they gave their approval and are being paid by OAN for the space on each statement. I have made a verbal and written complaint to AT&T and asked them to make sure this is no longer allowed on my statement. I explained in detail how this company is using them to defraud me and I expect them "AT&T" to make sure I get every penny back. They have not compiled, in fact they have ignored my threats of suing them and continue to deliver this monthly extortion and demand payment. Respectfully, Shannon M Nick Sacto CA
ATT in Madison, Tennessee - Incompetence or what?
Around the first week of July, I received an advertisement form AT&T indicting they now had bundled services in my area. I was happy to see this, because my bundled Cable bill had now risen to $200. I called and setup services for home phone, local and long distance, high speed internet services and TV with two premium channels for $124 x 6 mos, then to $148. Basic services were $30 for each, totaling $90. On August 11, 2009, I came home and to my amazement we had DirecTV and no premium channels. I immediately called Direct and spoke to someone who informed me Direct was "in" with AT&T and now we have a two-year contract with them. I told her that we were expecting AT&T, not Direct and no contracts. She also informed me that if I cancelled I would have a $479 cancellation fee. A couple of days later I was able to reach someone with AT&T and explain to them what had happened. This person said that in order for us to receive DirecTV we would have had to ask for it. He said that U-verse was available in our area, so we should not have gotten DirecTV. They said they had my credit card number and would take it from my account. Yeah, right! We kept getting all these different dates for installs for the phone and computer, meanwhile, I still being charged for the cable bundle. AT&T had a hold on the paperwork we could not cancel anything. It took two months to get all the services we initially requested; however, we received a bill from Cable for $70. In addition, I now owe over $750 worth of bills, including a $98 bill for a modem and phone service from AT&T that I have never used, (apparently, this is another division) they said that the U-verse bundle services does not include the phone, it was separate. I have already paid U-verse $166. This was a bait and switch scheme. We never asked for Direct, a separate modem and we should have stayed with Cable. I'll never do this again. I'll just do without any of it. It's not worth it. Either these people do not know what they are doing or are attempting the scam hard working people.
ATT in Helena, Alabama - AT&T/BellSouth
I have had My telephone service for 3 years in March of 2010, every month they call me on the 16th wanting to know when I'm making my payment within these 3 years they have disconnected my telephone 2 times because of one,it was my fault because I missed understood when I was suppose to pay it. Second time was because I received a letter saying that they were going to disconnect my service and the representative that I talked to said that I only had to pay a certain amount which I payed and they still turned it off Which I had to pay another connection fee. This month called and talked to MR.Palacheck and he informed me that I had to call every month to let them know when I would be making my payment if it is not paid before the 15th of the month. Why do you put a late payment date on the bill if this is not true because the letter I received this month they said I had to pay it before the late day which is suppose on the 26th of the month and I have always paid it before the late day. But now there saying I have to call them each month. Also Last October 2008 this same company charged me double saying that I would have it paid 30days ahead, so what happened to that money and Why do I have to call every month
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