ATT

FIRST, I FEEL THE BIGGER THE CORPORATIONS THE POORER THEIR PRODUCT, IN THIS CASE WIRELESS AND CUSTOMER SERVICE. STEER CLEAR FROM THIS BIG NAME, AS THEY ARE SO POPULAR THEY DONT CARE IF CUSTOMERS DISSATISFIED AND THEY DONT BOTHER ACCEPT THEIR FAULTS OR SOLVING PROBLEMS OR COMPLAINTS , BECAUSE THEY WILL LURE NEW CUSTOMERS INTO THEIR TRAP.

I was misled and overcharged $60/month since July.

I was lured to transfer from T-Mobile to AT&T wireless on July 17, 2023. Since I already have internet account with them, when I transferred to AT&T they just added my wireless service to my current internet account at the time I figured out after the fact. Although they told me at the time that if I transfer from T-Mobile to ATT and traded in my iPhone 13, I would get the IPhone 14 which I only have to pay $1/month for the IPhone, $20 discount on internet. I agreed to join ATT wireless on that day.

I did ask them if they take my old phone then, but they said I have to mail in the phone, the address would come in an email they sent.

NONE OF THIS HAPPENS EVER SINCE. I HAVE NEVER RECEIVED THE ADJUSTMENT CONTRACT EXPLAINING WHAT THEY CHARGE NOR THE ADDRESS TO SEND THE OLD PHONE BACK. IM STILL WAITING FOR THAT EMAIL THEY PROMISED TO SEND.

MY CURRENT BILL IS $120 A MONTH FOR WIRELESS PLUS $65 A MONTH FOR INTERNET.

I did check the bill $120 but not the detail charges. As I set up autopay, So I assume $120 is the total including wireless and internet which is about right.

Unbeknown to me that my husband changed the internet autopay from my credit card to his. Turned out I have been charged $120 for wireless on my credit every month and my husband has been charged $65 for internet every month.

I called att customer service which is overseas, can barely understand what they said, waited for more than 1 hour they gave me solutions which favored them. I was not satisfied with their solutions which were ridiculous. I asked for supervisor waited more than an hour, 1h 11 minutes to be exact, till I had to go to work, still NO supervisor.

Wasting my time.

BY THE WAY THEIR PHONE SERVICE IS VERY POOR. MY PHONE HAS NEVER GOTTEN TO 3 BAR SIGNAL. I had attached the pic of PHONE SIGNAL AND RSRP. MY PHONE RSRP WAS -116 AT THE MOMENT OF WRITING THIS REVIEW.

FOR COMPARISON, RSRP IS BETWEEN. -110 to -50, the closer to -50 means you have strong signal. Mine has never reached -110.

FYI, I live in the middle of the city not mountains or under a rock.

IN MY OPINION, ATT IS A SHADY, CROOKED CORPORATION. ONCE THEY MISLEAD TO LURE YOU TRANSFER TO THEIR COMPANY, EVERYTHING HAPPENS AFTER THAT IS YOUR FAULT EVEN THEY MISLEAD CLEARLY THATS ON THEM.

Dear AT&T Customer Care advocate,

My saga began at the beginning of October. I order the new iPhone 15 Pro and wanted to trade my iPhone 12 Pro.

I did everything online. A day or so after ordering my phone I received an email stating it was cancelled for security reasons. I thought I had done everything correctly so I call customer service. A nice gentleman assisted me, found the ID hadn't properly connected in the system and took care of the trouble and assured me I would see my phone in a few days.

Instead I receive an email telling me I had cancelled the phone, I had not.

I called again, was told I need to order a two sim card phone (I don't need two lines) and after a round and round conversation ask to speak to a supervisor and was told all were busy but one would call me in one to two hours. No one ever did,

I called a day or so later and this time after quite a bit of time it was suggested I go to an AT&T store so I could show my ID in person, which a few days later I made time to do exactly that. I went to the store in Johnson Creek, WI and unfortunately they did not have any in stock but promised me I would have it in 3 days or sooner, well a day or so go by and I receive an email that I have cancelled the phone, I did not.

I am a bit frustrated by all of this but still want a newer phone so I call in once again, no one can explain how it could be cancelled... so I finally speak a supervisor who assures me it will be handled and a phone is once again ordered and you guessed it it was cancelled.

The next call was again a long wait while everything I am saying was verified. Finally it was suggested I go to a "corporate store' nearly one hour each way to pick up a phone, by now the phone trade-in value had fallen from $830 to $700 but I was assured it would be noted in the system to give me the early October trade.

Before driving to the Oconomowoc, Wisconsin store I called and verified that the phone was available (not in the color I wanted but..) and promptly was met by a saleswoman who filled my order. She brought me a document that she said I need to sign as someone from AT&T had put my trade in value at $1000 for all the inconveniences. I gladly signed and felt "wow someone is trying to make this right".

Then my next waive of problems began, the saleswoman added unwanted protection plans to my account even though I clearly told her I wasn't interested.

Since I had to call customer service about that issue, I asked about my trade since the website only stated "started" after nearly a month. The representative assured me in was being processed and so I asked about the amount and was assured it would be $1000. A couple more weeks went by and my account still stated "started" so I called again, same questions same answers and assure my account had $1000 trade.

Today I get the billing and $700 was applied to trade value. I called and spent 1 hour and 28 minutes mostly on hold after being transferred from Pedro (customer service) to Didi (wireless billing) to Sophia (Sales) and most of the time being told to continue to hold while Sophia spoke to the manager in the backroom.

At one point thinking she had put me on hold and having to listen to them speaking in another language and laughing.

Finally she has good news they are going to get me $830 in trade. I told her again about the signed document, the numerous promises and reassurances it was in the AT&T computer system for $1000. I asked if I could speak to her boss, "No". I am a stockholder of AT&T and have attended meetings in the past so I told her I would try to speak to Mr.

Stankey about this and saying good bye I hung up totally frustrated.

To make matters worse, I tried to get my mother a new iPhone SE with dual sims, as she has moved to a Independent Living facility and wanted her home and cell phone numbers, you guessed it the order was cancelled twice.

I went to a store in Bloomfield Hills, MI and purchased it and an AT&T Air. The store put both devices on separate accounts, didn't apply her AARP discount, or $20 Wireless credit for having a wireless phone with the AT&T Air unit and decided to put protection on her phone 734-634-**** & 734-665-****.

You can't make this up - but you can make it right.

Jody Schutte

Account 287313****42

Weve been with AT&T for 20+ years. If you think that would hold some weight when inquiring about a refund for the very first time, youd be wrong.

There was an unfamiliar line I noticed on my bill. After asking the other 3 people on the plan, they didnt recognize it either. We realized we had been paying for this line for over a year and 1/2! Zero data, zero usage, didnt have the device, never ordered the line.

Now, if youre thinking How could you possibly pay for a line for that long without noticing ?

Well, Ill tell you. We alternate who pays the bill, and have various iPads, iPhones, watches, kindles, each requiring a line of service. Each person that saw this unfamiliar line figured it belonged to the other.

I called AT&T immediately upon realizing we never ordered this line, I thought theyd be apologetic and refund the many months we paid $40 (totaling over $1,000). After dealing with them for 2 weeks, I have to laugh at my own naivety.

Yes, I understand the fine print, and signing without reading it.

However, on the receipt I signed at the physical store, this line was not on there. Long story long, after many chats and phone calls with customer service, I was offered 6 months refund. I argued it should be more like 12. They transferred me and transferred me and 2 weeks later, nobody could find this offer made over chat.

Ah.. but I had screen shots!

Unfortunately, (I now hate that word, as it was used at the beginning of every other sentence when dealing with these crooks) they couldnt accept my screen shots with their system setup (they are a telecommunication conglomerate, correct?) when all was said and done, getting them to cancel the line was a chore.

Here's my main point: AT&T alerts you when your bill is almost due, due, overdue, when your data is overused, and whenever else they want to inform you about your account. Why, then, would they not alert a customer whose usage was at 0, remained at 0, for 18 months? They dont even try to humor us customers, they just steal (thats right, steal.

It was a problem on their end from the start. To take money from unsuspecting customers, month after month without authorization to do so, is stealing) our money and line their pockets.

Youd think they could at least provide decent service. If you agree, youd be wrong, yet again. Weve had more service issues than we care to remember.

This is beyond frustrating. I work too hard to just give my money to a giant corporation like AT&T.

I know were not alone in this. If anyone is interested in filing a class action with us, respond to this ASAP, as it will be in the works shortly.

On 2/19/2024, my AT&T purchased iPhone 13 just shut off during a phone call. I tried customer service, but they were no help.

Technical support was unusable because of the hold times.

I spent 6 hours on the website, chat and on the phone with customer service to UPGRADE a phone. Honestly, the experience was just bizarre.

The website did not work. When I had done the upgrade and put the phone in my cart, the site would redirect me back to my account page before I could complete the transaction. This happened approximately 10 times throughout the day.

I called customer support, and they told me that I had to pay off my current phone before I could upgrade.

So I did. $244.31 later, I tried to upgrade my phone on the website. Now, not only did the website redirect me, it was still trying to charge me the $244.31 that I had paid earlier in the day.

One of the customer service reps did the whole "I understand" and we apologize for the inconvenience" nonsense over chat between 3:15-3:24 PM PST on 2/19/2024, then sent me a link to get further resolution. The link was a dead end to another bot.

I finally went to Google and found a better way to get cellular service.

Still, I feel like this company owes me money for wasting so much of my time like this. It's just strange. Honestly, this had to be the strangest experience I've ever had with a for-profit company. The company is run by absolute buffoons.

I know this is a big company, but, this company is going to be doing a restructuring after a stock price drop. I don't want to be doing business with them when that happens.

I had very poor experience with AT&T Support multiple times.

I was promised 200$ reward card for new service. Once I got service they kept me directing to different departments and nothing happened for 3-4 months.

After 4 months AT&T offered upgrade and 200$ reward card.

I double checked with Agent and asked to take add note to my account for rewards.

But after 2 months AT&T is again denying.

I even asked them to listen to recording and they just don't want to do anything.

Request AT&T not to lie and give upgrades/new services.

Other bad experience is AT&T agents from same department give different info each time I call them or chat with them. At least all agents should be giving same details for a problem.

What is sad story to live. Dealing with AT&T and the hypocrisy of corporate.

America continues. I got lowered by the advertisement. Bring your account from another carrier trade your phone and no contracts. So I do that I ended up with a very rookie sales representative.

Dad spent the whole activation process with his manager on the phone. For a store of AT&T, not to have a qualified individual to sell their product in my opinion is a disgrace. Once again, cutting costs on the cost of customers. I trade my phone, which is I was promised $1000 in credit and no contract.

Now I am trying to exit AT&T simply because the cost is too high from where I was before. And they're telling me that I am in a 36-month agreement code and code. Not a contract. How is that agreement and not a contract if you're locking me in for 36 months.

I did not agree to that. The rookie sales person never told me that, and now I am stuck with you for 36 months, and you're not going to give me my thousand dollar back if I leave you in the next 2 to 3 months. That is hypocrisy and theft. I do not like when I am lied to.

I will forward this to my local Attorney General and Better Business Bureau. You cannot escape the rules and finding a loophole between a contract and an agreement. If you lock somebody for a period of time it is a contract. I don't care if I have to elevate this to the highest level of court.

This is beyond ridiculous stop lying to customers and stop manipulating people to come back to you, I am saddened that a corporation of this size have to come to this level of manipulation to earn business. Just do the right thing.

paid off all balances with ATT but new server could not activate because ATT had a lock on the phone.

A full week with no phone and being told the code will be available in 24 hrs day after day

Having to drive to the local ATT store everyday to use THEIR phone to call for assistance, with no real help or concern to get my phone unlocked.

I even had my worst fear come true; a medical emergency and NO phone to call my Dr.

I had to go knocking on doors Sun. to find a neighbor at home to make a call!

My Dr.

sent me to the emergency room!

ATT should be ashamed! Disgraceful!

I finally gave up and spent money I don't have to buy an unlocked phone @ best buy

I never had a problem with ATT; but had to switch to another carrier strictly for economic reasons, after this experience I'm glad to be done with them!!