Latest review first
ATT in Reston, Virginia - Lack of DSL service in my area
I live in south Miami near Homestead and I have used AT&T/Bellsouth for my phone & fax service for the past few years. Despite numerous promises I am still unable to get DSL Service at my home-office. When I moved to a 1st world country I assumed I would have access to equivalent or better technology than I had in my third world home. What a rude awakening. AT&T boasts about state of the art service and I am still waiting for DSL????? COME ON DO BETTER THAN THAT AT&T. Times are tough and you are affecting my ability to do business. How can I compete when dial-up throws me out all the time. The satelite options are expensive and do not provide the ideal solution. Disgruntled Customer
ATT in Reston, Virginia - A T & T dont provide DSL in my area
We live in the Redlands,Miami ,Dade,Florida. There are 4 blocks along 147 ave that have no DSL. To the North,South,Eastand West they have DSL. AT&T 3 years ago promised it would soon be there!! We cannot speak to anyone that knows anything. We are farmers but do a lot of Business from Home. We cannot compete without DSL. We have a house land line,a fax line and 5 cell phones all with AT&T. There is a gas station 2 houses down from us. In the world we live in today we must have DSL to keep up.
ATT in Houston, Texas - Continued billing for closed account
We had what the phone company called a metro number. It allowed us to call anywhere in the greater Houston area as a local call. AT&T called us and offered a less expensive option that would remove the metro line and make it a local line. We asked if my work and a few other places would still be a local call. They told us it would, so we switched plans and had to take a new phone number. A month later we got a bill for both lines. We called customer service at AT&T and were told not to worry about it and it would come off. The next month - the same thing. Again they told us it would come off the bill. I dialed the old number and it rang but no one answered. Now three months later we receive a collection notice. We called their collections department and told them what their customer service said and we gave them the dates, times, and the names of the people we spoke to. They told us to pay or the line would be shut off. I told them it was shut off. They sent out account to a collection agency. These are very disagreeable people. We paid the $187 to get these people off of us. Funny that the collection agency and AT&T used the new number, eh?
ATT in Atlanta, Georgia - Another screwed customer from At&T
My problems began with AT&T about 2 months ago. I admit I had gotten behind on the bill due to sickness. But I called them and told them the problem I was having and that I was trying to get it all caught up. I first started calling them to ask them to please remove me from the bundle service and of course I got the run around about that for 2 months. I was told my account had to be paid in full before any changes to the account could be made. So I made a payment of $ 254.00. I called them back that afternoon to change my account. Finally get that all taken care of and get the bundle service off of my account. I also had them switch me to the collection department so I could make sure they had noted the payment on my account. I was assured that the payment was showing on my account and that my account was up to date. I made the payment on Tuesday and my DSL got cut off for nonpayment on that Saturday. I had to wait until Monday before I get my DSL turned back on. I called them first thing Monday morning and spoke to someone in the billing department and asked why my account had been turned off for nonpayment. They informed me that no payment had been made on the account. I said yes it has and you have taken the payment out of my bank account on Tuesday. She then places me on hold and then returns saying I'm sorry your account was disconnected by mistake we do show a payment but it has not posted to our system yet. After talking to her I was switched to the DSL department after battling with the dang computer to get to a human. Finally get to them and I tell them what has happened and they tell me that can't help me because I need to speak to someone in the collection department to get this settled so I'm switched to the collection department. Someone from the collection department get on the line and I explain what has happened and she then informs me that she can't help me I need to speak to the DSL department about this. So I'm switched back to the DSL department fighting the the computer again to get a human. Finally get a human and explain to this person what has happened. I was then informed it would be 7-10 days before I could get my DSL turned back on because it was cut off for nonpayment. I said please pass me on to a supervisor. I finally get a supervisor on the line and tell him what has happened and he tell me he can have my dsl back on in three hours.This is after speaking to 8 people and 3 hours on the phone. Well 5 hours later my DSL was reconnected. Mind you my telephone had not been disconnected for nonpayment just my DSL. They tried to tell me my phone had been disconnected to and I said no it hasn't I'm talking to you on it right now. At this time I had 2 phone lines in the home and also 2 DSL account. Well guess what they cut off my other DSL account Thursday for nonpayment. So I had to call them friday morning and get it all settled . 2 hours on the phone finally get it reconnected. To my surprise I get my bill from AT&T and they have charged me over $ 60.00 in reconnection fees for both telephone lines and DSL lines. The phone lines were never cut off. I called the billing department to ask why I was being charged for their mistake. I was told it's was my fault because everything had been disconnected before I made my payment. Umm no it had not. Well needless to say I had reached the point of no return. So I told them to cut off both phone lines and the other DSL account. I have to keep one DSL account because I use the internet for my job. I was asked why I wanted my services disconnected. I said you don't even want to ask that. So I tell this person and she tells me she understands and she credits my account for the disconnect fees. So that is done and over with. Well fast forward to Thursday of last week I called to complain about my internet speed because since I had disconnected the phone line my speed had drop to dial up speed. Well they tell me I can upgrade my speed I say well ok as long as it doesn't make any changes to my account. I was assured it would not affect my account. They sent a tech out to check my telephone line and all that jazz. Well as the tech is pulling in the driveway I get a call from AT&T telling me that I'm getting ready to be disconnected for nonpayment. I made the payment 3 days ago. I told the service agent I would call her back but right now the tech is here and I need to deal with them. Tech tells me he can't do anything about the speed. Ok fine then just leave it alone. So after the tech leaves and I call AT&T once again I have nothing else to do in life but spend time on the phone with AT&T. Well after 3 people I was finally told it was a mistake and that they were sorry for calling me. Well yesterday I got a package in the mail from AT&T welcoming me as a new customer. I was like what the *** is this. So I call AT&T to ask why I'm getting this. I was then informed that they had canceled my DSL account because I had made changes on the account. I was then told that I would not get back the e-mail addresses I have had for 2 years. The e-mail account they had canceled with out telling is the e-mail account that I use for my online store and for other thing that are really important. So finally after being on the phone for 2 hours I was told they can not do anything until the computer has updated itself and that I would have to call back tomorrow and find out the status of my account. Well I called this morning another hour and half on the phone and was told that my account would not be updated until midnight tonight. Well I got brave and called back to 5:45 PM to see if maybe the computer had updated itself. Well it had so I spent and hour on the phone to finally get my old account back with the old e-mail addresses. Only to find out it had bounced back every single e-mail I had gotten since they canceled the account which means I have lost I don't know how many customers due to AT&T mistake. After all of this I was asked if I would like to start a new phone account with them. I told the person no I don't want anything else from AT&T and I want a note put on my account do not touch my account period! I wish I could go to another company for DSL but AT&T is the only company we have in this area.
ATT in Chicago, Illinois - Cingular/AT&T Frustrating Company
I was a costumer of Cingular for a about 2 years and I never had any problems with them until AT&T came in the picture. You name it...dropped calls, low signals, while inside my apartment I had to talk next to a window. At work I could never get a call in...imagine that! I called and explained to them the problems and the employees were not surprised. I waited for my contract to end and went back to Sprint, my cell phone problems have been solved, I could be in a vult and all my calls come through.
At&t resently let someone open not 1 but 2 accounts using my wifes indentity. She has a 7 year alert on her account with the 3 major credit reporting services. Her name is flagged with At&t not to let anyone open an account with her name, but they did anyway. I...
ATT Telephone office: Someone from your office keep calling my telephone number 913-294-4116. They wanted to sell me service for my computer and TV service. I told them I was not interested to add any other service. They called the third time and again I told them I...
ATT in Washington, District Of Columbia - AT&T Wireless At 16415 SOUTHCENTER PARKWAY
Do not go to this store and sign up for service!!! The sales people flat out lie to you and offer all sorts of discounts that never show up on your bill. Kris King works there and he is not to be trusted. He will tell you what you want to hear and then not come through on his promises. And when you call him to express your concern, he will not call you back. Even if you call him on his cell phone or leave him messages at his office (8 times) he will not call you back. And when you call the store and talk to his assistant manager Kevin, nothing happens. He tells you that something will happen...but it doesn't. And when you call for his manager Carlos...he is never there. I left another company because of poor service and now am stuck with this company that cannot even provide half way decent service. I will not be renewing my contract when it is up and will NOT recommend this store or company to my friends or family. Remember, Kris King will LIE to you and cheat you out of money!!!
ATT Wireless Service
I've had family plans on cell phones with different wireless companies for years and aware of the termination fees,which I think is wrong since your paying for the phone and the monthly service.But Att wireless took it further now they charge you a termination fee for each phone on your family plan,$175.00 for each.They inform you all about what plan is better on a family plan and they should also tell you of the consequences that come with it.they don;t provide the contract up front.They tell read the contract after you buy it.
ATT in Rochester, New Hampshire - AT&T Blackberry Email Changes
I travel a lot, and I manage a number of websites. As such, you shouldn't be surprised to learn that I both own a Blackberry and am pretty well dependent on it. My service is (post "re-branding") provided by AT&T. As most people know, AT&T used to be Cingular. Thus, when I signed up for service, the email address associated with my Blackberry ended in "@mycingular.blackberry.net". In setting up and manageing systems, I frequently need to provide an email address for alerts. Well, I could play forwarding games and expose myself to service outages (thought I), or I could just send them striaght to my Blackberry "@mycingular.blackberry.net". But then SBC ate AT&T, and the "new" AT&T ate Bell South and suddenly, the folks at the "newer" AT&T had complete operational control Cingular. So, AT&T ate Cingular as well, and renamed it... AT&T. Suddenly, according to AT&T, my email ended in "@att.blackberry.net." Now, even I need to admit that a "@mycingular.blackberry.net" email address seems kinda silly when Cingular doesn't exist any more. But that's what all my systems know about, and it still seemed to work, so life was good. Until two weeks ago. It seems that AT&T has decided to stop forwarding "@mycingular.blackberry.net" to "@att.blackberry.net", so I lost a substantial amount of email, and continue to lose it. I called AT&T, and they said it was "IMPOSSIBLE" to forward from @mycingular.blackberry.net to @att.blackberry.net (even though they'd been doing it for months) and that all I had to do was "tell my friends" about my new email. Now AT&T was nice enough to put me in contact with RIM (the folks who actually run the email services for all Blackberry users). The guy at RIM was very upfront when he said "the only reason we turned it off was because AT&T told us to. It would be easy to turn it back on." So, now I'm out several thousand dollars of lost billable time (plus, I'm sure, some rather outraged customers if I fail to detect a service problem because of this snafu). It's ubelieveable.
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