ATT Reviews and Complaints
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27
ISSUES RESOLVED
5.8K
TOTAL REVIEWS
$2.3M
CLAIMED LOSSES
$1.3K
AVG LOSS
360K
PAGE VIEWS
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Cons
- Poor customer service
- Charges
- Deceptive policies
Pros
- Installation technician
- Price
- Coverage area
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At&t resently let someone open not 1 but 2 accounts using my wifes indentity. She has a 7 year alert on her account with the 3 major credit reporting services. Her name is flagged with At&t not to let anyone open an account with her name, but they did anyway. I...
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72 comments
I HAVE GONE ROUND AND ROUND WITH AT&T ABOUT MY CELL PHONE.. I HAVE PUSHED 1 FOR THIS 2 FOR THAT 1 FOR THIS AND I END UP WITH AN AUTOMATIC VOICE THAT SAY TELL MY WHY YOU ARE CALLING AND THE TURNS ME INSIDE OUT WITH QUESTIONS THAT I ANSWER AND THEN HANG UP ON ME..
I HAVE GONE THROUGH THIS AT LEAST 5 TIMES AND NOTHING NOTHING NOTHING.. AT&T DOES NOT CARE ABOUT THEIR CUSTOMERS AT ALL ..... I AM GOING TO CHANGE TO VERISON EVERYONE I KNOW HAS VERISON .
I HAVE BEEN WITH AT&T SINCE THE PHONES FIRST CAME OUT.. IT DOES NOT MATTER TO THEM..
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Review
ATT Telephone office: Someone from your office keep calling my telephone number 913-294-4116. They wanted to sell me service for my computer and TV service. I told them I was not interested to add any other service. They called the third time and again I told them I...
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1 comment
No DAN the problem is that most of the older guests that come into menards just assume that the younger employees are clueless. When, in fact, they probably have learned more about home improvement than you will ever know.
If you have too much pride to admit that a younger employee may know more about a particular item than you, then it looks like you've got some problems. Also, the majority of "younger people" that menards hire are NOT lazy.
Most of them, like myself, are either working through college or saving money in order to go to college. It really surprises me how closed minded people are.
Review
Service
Att Tv Service
ATT review in Washington, District Of Columbia: AT&T Wireless At 16415 SOUTHCENTER PARKWAY
Do not go to this store and sign up for service!!! The sales people flat out lie to you and offer all sorts of discounts that never show up on your bill. Kris King works there and he is not to be trusted. He will tell you what you want to hear and then not come through on his promises. And when you call him to express your concern, he will not call you back. Even if you call him on his cell phone or leave him messages at his office (8 times) he will not call you back. And when you call the store and talk to his assistant manager Kevin, nothing happens. He tells you that something will happen...but it doesn't. And when you call for his manager Carlos...he is never there. I left another company because of poor service and now am stuck with this company that cannot even provide half way decent service. I will not be renewing my contract when it is up and will NOT recommend this store or company to my friends or family. Remember, Kris King will LIE to you and cheat you out of money!!!
2 comments
Review
Service
Att Phone Service
ATT Wireless Service
I've had family plans on cell phones with different wireless companies for years and aware of the termination fees,which I think is wrong since your paying for the phone and the monthly service.But Att wireless took it further now they charge you a termination fee for each phone on your family plan,$175.00 for each.They inform you all about what plan is better on a family plan and they should also tell you of the consequences that come with it.they don;t provide the contract up front.They tell read the contract after you buy it.
3 comments
Review
Service
Att Phone Plan
ATT review in Rochester, New Hampshire: AT&T Blackberry Email Changes
I travel a lot, and I manage a number of websites. As such, you shouldn't be surprised to learn that I both own a Blackberry and am pretty well dependent on it. My service is (post "re-branding") provided by AT&T. As most people know, AT&T used to be Cingular. Thus, when I signed up for service, the email address associated with my Blackberry ended in "@mycingular.blackberry.net". In setting up and manageing systems, I frequently need to provide an email address for alerts. Well, I could play forwarding games and expose myself to service outages (thought I), or I could just send them striaght to my Blackberry "@mycingular.blackberry.net". But then SBC ate AT&T, and the "new" AT&T ate Bell South and suddenly, the folks at the "newer" AT&T had complete operational control Cingular. So, AT&T ate Cingular as well, and renamed it... AT&T. Suddenly, according to AT&T, my email ended in "@att.blackberry.net." Now, even I need to admit that a "@mycingular.blackberry.net" email address seems kinda silly when Cingular doesn't exist any more. But that's what all my systems know about, and it still seemed to work, so life was good. Until two weeks ago. It seems that AT&T has decided to stop forwarding "@mycingular.blackberry.net" to "@att.blackberry.net", so I lost a substantial amount of email, and continue to lose it. I called AT&T, and they said it was "IMPOSSIBLE" to forward from @mycingular.blackberry.net to @att.blackberry.net (even though they'd been doing it for months) and that all I had to do was "tell my friends" about my new email. Now AT&T was nice enough to put me in contact with RIM (the folks who actually run the email services for all Blackberry users). The guy at RIM was very upfront when he said "the only reason we turned it off was because AT&T told us to. It would be easy to turn it back on." So, now I'm out several thousand dollars of lost billable time (plus, I'm sure, some rather outraged customers if I fail to detect a service problem because of this snafu). It's ubelieveable.
Review
Loss
$5
ATT review in Houston, Texas: At&t thieves
at&t vesta did the same to me! They went into my account without my permission and was charging me $26.41 each month. I was not aware and was purchasing minutes. The minutes never added so I did not know what was happening. I found out after I got my bank statement and started to see the same payment each time for months. Now I am trying to get my money back. A name like at&t you will not expect this! Each time I called the company kept telling me I am in the wrong department. When they transfer me of course I get a *** machine.
Review
Product
Att Account
ATT review in Pennsville, New Jersey: AT&T Customer Service Fraud
My boyfriend and I we have a family plan with AT&T, specially because we live together. My boyfriend's father had a terrible incident, where he was attacked by a maniac, which stoped him in trafic, with his motorcycle. This maniac sent my bf's father to the hospital to have a delicate brain surgery. Before my bf leaved USA last December, he asked AT&T for a International plan that would be the best for him to call USA while in other country. Customer service offered him a rate of $0.39 per minute, which was great, so my boyfriend was all set... ... not really! His phone never worked outside of USA and he had to call AT&T again, when everything was fixed my bf started to call me, without knowing that the charges weren't set for $0.39, but $3.49 per minute!!! " Caracas, Venezuela!!!" When he returned to USA, after 2 months, he received a bill of over $2.000,00. After calling AT&T several times, they told him that they filed a dispute for him and it would take up to 2 months to go through and they would call him back... ... they never called back and the bill incrises. When my bf was tired of waiting, he called AT&T once more, this nice lady go through everything and tells him that there are absolutely no files for his case. YES! They never filed a Godamn thing! After the lady filed his dispute, he gets an answer and the answer wasn't good. They told him he must pay off all charges if he wants his services still. My bf files again a new dispute, but no success. So he mentions fraud, and they got very angry! They refused to drop this charge, although it was their fault! At this moment, while I type this, our phones were disconnected. My bf was with AT&T over the phone once more, beign tranfered from customer service to customer service, about 20 different people total. Finaly, they decided to "negociate". If the charges were based on $0.39 per minute the bill would be about $600. On the begining my bf paid this amount just so we keep our phones. Now, AT&T negociated the rest of the bill, which was around $2.200,00. They asked for half of that, in order for us to keep our phones, and they would drop the other half. Since my bf has a good credit history, he wants to continue like that. He settled down with the offer and paid full $1.100,00 to AT&T. Resuming: they made free money on him, since he has paid the right amount based on the offered plan of $0.39 per minute. But, he has no choice if he wants to continue with a good credit in USA. That's really messed up! If you are out there reading this, please record all your conversations with any kind of customer service, it can be really usefull to use against them! Also, get their name (full name if possible) and their batch number. You'll stand a chance arguing, if you have how to proove your case. Take care all!
Review
ATT review in Milwaukee, Wisconsin: No information at 411 and charged... Bastards
I am so dam pissed at AT&T. I wish they would get their head out of the dark side of the moon. It is ridiculous. I'm asking for Apple Support. Don't know what town it's in. Computer hangs up on me. Call again. I only get credit for the very last call. *** AT&T *** me. I am so dam pissed at AT&T. I wish they would get their head out of the dark side of the moon. It is ridiculous. I'm asking for Apple Support. Don't know what town it's in. Computer hangs up on me. Call again. I only get credit for the very last call. I want a refund... Not a person screwing me!!!@!@@#$! I'll gladly file class action against you bastards. Jeff Erickson Cedarburg WI
Review
Loss
$2
ATT Orange,Ca great customer service-HA!only if your attractive
ATT Instore visit- to my surprise; no waiting! I stood patienly by the counter for 10 minutes before I was acknowledged, not only did the girls look up and down at my attire (which means THEY SAW ME) the black/blonde haired trio, continued to ignore arriving customers. Two were on personal calls and the third was watching a movie; pissed and ignored, I figured I'd have a better chance w/ the one, not on the phone and man was she piiissssed I disturbed her movie, the witch took my info., did'nt look at me or say one word the whole time , not once while I was there did I hear "can I help you", "do you need any help" or the most common;"hello" out of all 3 girls left to MAN the store.
Review
Att modem rebate is a joke
I have just been on the phone with at&t trying to get my rebate on modem and so far all I have gotten is one big run around. It would seem that they really don't want you to have the rebate. Big Joke!!! I was thinking about switching to my tv service from att but now I think that I will stay with Time Warner. I only wish that I had known about this *** before I chose att for high speed internet service. Dummy me, I even choose their best service and this is how they treat me.
2 comments
Review
Service
Att Internet Service
Loss
$49
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This store has terrible customer service, they did nothing to help me figure out my contract issues when i was trying to bu a new phone.
Seems like Kris has some self esteem issues.