Latest review first
ATT.com promises consumers a DSL modem rebate of $49.99 with purchase of modem with DSL service on their website. This rebate is still offered on att.com to residential customers as of Jan. 2008. However, it is impossible to get the rebate form for the modem. My first...
Useless ATT Customer Service nightmare
After promises of better cell coverage in my area, I puchased a ATT phone (then Cingular). It turns out the expanded coverage was a lie. Since I was past the 30 day trial period, I was stuck in a 2 yr contract. Today, I called to complain about delayed voice mails. A customer service agent asked me questions, etc and determined my phone should be replaced. I asked how the new phone would be activiated, etc. He said just to put my Simm card in the new phone when I received it. He said if my contacts were on my phone, they would be transferred. I asked how do I know if my contacts are on the Simm and he walked me through step by step to copy my contacts onto Simm. Fine, thank you, goodbye. He then put into process ATT shipping me a new phone. Leaving my home and reaching a point 5 miles away where I could get service, it became apparent 30 or so of my contacts were gone. Calling Customer service again, I asked for a supervisor. After being on hold for 3-4 minutes, I spoke with Amanda Donahur, who off course asked for my number and all the verification stuff again. I told her what happened. She had me check some things and appologized for the inconvenience. It will now take me several hours to reconstruct the numbers in my contact list. At that point, I told her to cancel the new phone and I wanted nothing more to do with ATT. She said that couldn't be done. I asked to speak to her supervisor and after another 3-4 minutes, I spoke with Huberto Gonzales and explained the same thing to him. He told me nothing could be done. At this point, I will refuse the UPS delivery if I am home. If I am not home, and UPS leaves a box on my outside door step, that is where it will remain until *** freezes over. In August of 2008, my contract is up and I can't wait.
ATT in Raleigh, North Carolina - Poor Customer Service @ AT&T
On Sun. Nov. 11th 2007 I received three text messages that my automatic debit to AT&T did not go through. I thought I must have overdrawn my account. On Monday morning I went to my bank to make a deposit so I could then tell AT&T to try again. It turned out to be Columbus Day so on Tuesday Nov. 13th I went to my bank in the morning to make my deposit and discovered I had plenty of money in my account. I called AT&T after I left my bank and recharged my account. I was just about to hang up when the lady told me my new account balance. I noticed the $50 of rollover minutes that I had accumulated were gone. She tried, poorly, to explain their policy that gives a three-day grace period after a failed payment. At first she said I should have been sent an alert the day after the failed payment, then she said it's sent the day before the account expires. I told her it had only been two days since I received the message. She informed me the payment had failed on the 8th. I asked for a supervisor. I pressed them to return my rollover minutes in full and after much transferring and waiting I was put trough to someone who said they have no way of knowing I had that many minutes because they erased that information. Isn't that convienient for them? I told him I wasn't buying that. He hung up on me. So I went through the channels again and this time ended up at Everett. Everett said their policy is clear and there was nothing he could do. I asked to speak to Everett's supervisor. She was supposed to call me within a day or two. She never did. I later went into my text message folder to see if I had ignored messages sent on the 9th or 10th. The alerts that popped up on my phone's screen on the 11th were the only text messages ever sent. What bothers me is that I get three days to deal with a problem that I'm not informed of until the third day. Since the rollover minutes were the main reason I was still with AT&T, I will be switching carriers at the end of the month I just paid for.
ATT - LIARS AT AT&T
WE RECENTLY MOVED TO CALIFORNIA AND WAS LOOKING AROUND FOR DEALS ON MY PHONE,CABLE AND INTERNET SERVICES. I CONTACTED AT&T (BECAUSE OF THE SUPPOSEDLY BIG NAME IN THE BUSINESS).!!!!! I WAS TOLD THAT THERE WOULD BE NO CONNECTION CHARGES WITH THE PHONE SETUP AND THAT THE DISHNETWORK PACKAGE(200 CHANNELS) I GOT WITH IT WOULD BE FREE FOR THE FIRST YEAR AND THAT THERE WOULD BE A SEPARATE CHARGE EVERY MONTH IF MY TV WASNT CONNECTED TO A PHONE JACK(NOT EVEN THE INSTALLATION GUY TOLD ME THAT).THEN I STARTED GETTING THE BILLS AND EACH BILL CAME WITH ANOTHER NEW CHARGE.WHEN I TRIED TO CONTACT THEM VIA EMAIL I WAS JUST TOLD THAT THAT'S NOT HOW IT WORKED.I CALLED THEM AND ASKED THEM ABOUT IT AND THE CUSTOMER SERVICE REPRESENTATIVE TOLD ME THAT A MANAGER WOULD CONTACT ME THE SAME DAY. I WAITED 2 WEEKS BEFORE CALLING THEM AGAIN AND THEN I WAS TOLD THAT IT COULD NOT BE DONE AND A MANAGER WOULD CALL ME.WHEN I FUSSED OVER IT SHE SAID THAT SHE WOULD MAKE SURE SOMEONE CALLS ME.YES,THE MANAGER DID CALL ME (THE MOST INDIFFERENT EMPLOYEE OF THEM ALL) AND SAID SHE WOULD TAKE THE INITIATION CHARGE OFF MY FIRST BILL .I HAD SIGNED A CONTRACT FOR 18 MONTHS SO I'M STUCK WITH THE *** SERVICE AND THE INCOMPETENT EMPLOYEES BUT I LEARNT A LESSON --NEVER GO BY A BIG NAME AND CHECK FOR CONSUMER REVIEWS!!!!
ATT - Hhttp://kansas.bbb.org/complaint/view/99201191/c/bk4y3d
att:/ c/o Nick buckley; I had mailed the entire cellphone to the address towards sprint P O Box 660072-95 Dallas TX 75216 to where I mailed the entire phone bill to like always all the many but few years that my address dealing with sprint and my address is always the same, and the month of May 07, june 07 they switch my account to nextel with me at first suppose to be sprint not combined both at the time of purchase since june 19 of last year, it was fifty nine dollars and the other month is sixty something dollars, and that is more then one hundred dollars and six somewhat dollars put together, to have service to be cut on so please run this complaint rebuttal to (888)-398-4606 by calling them so you can xerox this entire middle ground to them when you ask for there address which I was told it is sprint pcs 6200 sprint pkwy overland park KS 66251 told them to mail me my cellphone back to my address to Emmanuel Combs 713 Cairns ct apt 34 Charleston W V 25312 of the 9 features turned on of the illegal double dipping my account which is suppose to be # 0588883193 and never was the other account no# at first of june 19 2006
ATT Wireless. Biggest rip off ever!!!
Every month I am over charged on my bill. The least amount I have been overcharged is $50. The most is $700. They charge me for downloads I never downloaded, internet fees when I have unlimited internet in my plan. And as far as my coverage goes. I have none in my own house. If I need to use my phone I have to drive around. And even then most of the time it still drops my calls. I have the Blackjack. And haven't been able to take advantage of the phones features. What is the point of buying an expensive phone, with internet and other features if you can't use them because you will be severely overcharged. And trying to reach someone about these problems is a joke! At this point it would be easier to cancel my contract early. And take a mark on my credit than deal with their incompitance every month. Life is too short. I would tell anyone asking to go through another company. WORST COMPANY EVER!!!
ATT - $140. 18 Missing, Unauthorized Action By At&t
Wednesday was unlike most days, I logged onto my bank account site and found that At&t had debited my account $140.18, not only was it not billing time yet, but after landing on the third and final personal in "special accounts and claims" I was pissed. They didn't want to explain, wanted me to wait 6 days, and didn't want to admit mistake, and it didn't sound like I was going to see any of my money back. So after tracking down someone at an At&t store that I had originally bought my internet service from, I still wasn't pleased and sought action at my bank.(Which WHEN properly charged is ONLY $24.99 monthly) Congraduations At&t you have fraudlent charges being brought against you, oh and you won't be recieving payment and I'm seeking internet access elsewhere. Normally I'm a great fan of you, I bought your iphone, I've been a customer of cingular(now at&t) for 7 years, but after the umpteenth problem with you guys, boy if I had the money and found the right lawyer and man power, I'd be hacking up a lawsuit. You really should consider better customer service skills.
Buyer beware. For those of you who have been customers of the 'old' at&t...then they were cingular...then they were at&t again. Beware. A few months ago I decided to upgrade my phone. My husband and I were on a 39.99 family plan with the old at&t....
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