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ATT in Berkeley, California - Rude Customer Service; exhausting phone tree

I just spoke with an AT&T Customer Service Rep who said his name was "George" (8900-288-2020) who would not connect me with the department that handles DSL installs (and no-show AT&T techs). I asked him finally whether there's a general switchboard number and he replied sarcastically "do they still have those?" My wife and I have taken three vacation days so we could be home for the AT&T tech to set up our line loop. One of us was not only home that whole time, but also within full view of the driveway. No-show all three times (and we live in a normal residential area). No phone call. NOTHING. When i get through to have them reschedule, they just add me to the top of the heap and I get whatever I get for an install date. By the way, just TRY to find a feedback link on their website. AT&T is all about getting your money, with little service to show for it. If I knew this before I started, i would NEVER have had ANYTHING to do with this company. Don't even get me started on the Big Brother antics they have been up to.
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3 comments
Anonymous
#83112

First of all. AT&T.. 98% of their call centers are out of the US and they tell them to make up a fake sounding American name. Second, they don't care about you they are not American. Most of the foreign world hates American and can't stand Americans. Look at Obama, our own president hates America so much he openly apologized to the world and got a noble peace prize for it.

Second of all, AT&T under staffs American installers and 60% of all installers are double or tripled book so that means 1-2 people will get a no call no show and have to call to reschedule.

They do this to cut costs. Why because they know Americans will not stand up against them.

How do I know? Just say I signed a Non disclosure agreement that restricts me from telling the truth about a lot of stuff.

Anonymous
#13438

Here's a good one...

On Friday I called AT&T to transfer the service to my name after me and my fiance ended our relationship. The address is the same just the name of the bill need to be changed.

I asked would this disrupt my service. The rep said no. Then on Tuesday POOF internet disconnected. I called tech support thinking it was down and they said my service was cancelled and no new order had been put in, I would have to contact sales department but they are closed.

I asked why they "cancelled" my internet. I don't want to have to wait 7 days for my connection to be restored nor pay any activation fees. The rep told me I could have the connection expedited for a small fee... Uh...Who asked them to disconnect me?

Wednesday I called Sales and they said an order had been put in and it would be connected again no later than midnight and there would be no fee because it wasn't cancelled just transferred. During a transfer my internet will be down for a day. Ok so thats good right? No because its 8pm Thursday and it's STILL down.

I called customer service and they said they still don't see an order put in and I need contact sales tomorrow when the reopen. I was on hold for an hour and half before a supervisor came to tell me that they could do nothing to help me and at best just call sales tomorrow....

WOW why am I paying a transfer of service fee again? They could offer to waive this for me at the very least but I think i'll be cancelling my contract

Anonymous
#7860

I hate att...they are crooks

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Review
#112668 Review #112668 is a subjective opinion of poster.
Loss
$20000
The Story:I made the mistake of ordering an at&t bundle.In this bundle i was to receive....High speed internet.Local and long distance phone service and Direct tv for theprice of 99.95 pr month.After a while all systems were go.On my first couple of bills i sent in...
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25 comments
Anonymous
#990934

Wow, what a loser. You are an racist American yet you can't spell for ****.

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Review
#112331 Review #112331 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade

Harrassing me about a matter already cleared months ago!!

They call my house continuously and now I received a letter and the matter was cleared up months ago...now I fear it is probably being reported to credit bureaus!! The # they say to call is a FAX machine....great..I am sending a letter now that I have the address finally. When they would call the house..they never leave who they are or what it is about...just leave the fax # and to return their call...I think this is harrasment and I do intend to get a supervisor to take care of this and make sure it stops!!
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Review
#111881 Review #111881 is a subjective opinion of poster.

ATT in Wilmington, North Carolina - Sierrs wireless card

In October I purchased the Sierra Wireless Card from AT&T/Cingular. I was to get a 100.00 rebate. I am still trying to get the rebate from them. I have called three times. Every time I call someone has a different story for me. I was charged all kinds of fees, 300.00 worth that I was not aware of. I need the rebate to help pay it off. On the other hand the wireless card works about half of the time. They did not tell me it would be a weak signal where I live. I called and spoke to a suprovisor about it and told him that we are not happy at all with the card and he wants to charge me 175.00 to get out of the contract. I told him I would return it if they would let me out of the contract . He said I was ten days over the trial period that I had. I WAS NOT TOLD that I had 30 days to return the card if I was not happy with it. There were alot of things I was not told about when I ordered the card. The last time I called ATT I asked where my rebate was and she said the last person I talked to processed the rebate to the wrong department and she would fix it and make sure to process it. I told her this was a bunch of bull!! and I would be cancelling my home phone and internet with them before long. She didn't try to keep me as a customer. ATT/Cingular YOU SUCK, SUCK,SUCK. So again I have to wait another month to obtain my rebate and IF I get it , I have to wait for it to come through the mail. If I have to call a fourth time to find out where my rebate is I will not be nice.
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Review
#111530 Review #111530 is a subjective opinion of poster.
Loss
$100
I have no dial tone on my phone and because it is New Years holiday I have to wait 4 days for them to come out and all they will tell you is they come between 8am amd 6:30pm. It takes 6 hours and finally my phone works, but by that night there is so much static when...
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1 comment
Anonymous
#25639

not only do they take too long in my case over 3 mths for the repair they send repairmen two or three times say it is fixed and charge for no repair, call on the phone to be let in when they do not need to be let in. They needed to hook up the correct line the first time.

They spliced the main line on the roadway coming in 4 times after lightening. No options to area still on rotary .

Switched to cell for phone still have internet. No other services available in area.

Review
#110374 Review #110374 is a subjective opinion of poster.
ATT.com promises consumers a DSL modem rebate of $49.99 with purchase of modem with DSL service on their website. This rebate is still offered on att.com to residential customers as of Jan. 2008. However, it is impossible to get the rebate form for the modem. My first...
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24 comments
Anonymous
#548236

GET OUT OF MY COUNTRY!!

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Review
#110193 Review #110193 is a subjective opinion of poster.
Service
Att Rebate

Useless ATT Customer Service nightmare

After promises of better cell coverage in my area, I puchased a ATT phone (then Cingular). It turns out the expanded coverage was a lie. Since I was past the 30 day trial period, I was stuck in a 2 yr contract. Today, I called to complain about delayed voice mails. A customer service agent asked me questions, etc and determined my phone should be replaced. I asked how the new phone would be activiated, etc. He said just to put my Simm card in the new phone when I received it. He said if my contacts were on my phone, they would be transferred. I asked how do I know if my contacts are on the Simm and he walked me through step by step to copy my contacts onto Simm. Fine, thank you, goodbye. He then put into process ATT shipping me a new phone. Leaving my home and reaching a point 5 miles away where I could get service, it became apparent 30 or so of my contacts were gone. Calling Customer service again, I asked for a supervisor. After being on hold for 3-4 minutes, I spoke with Amanda Donahur, who off course asked for my number and all the verification stuff again. I told her what happened. She had me check some things and appologized for the inconvenience. It will now take me several hours to reconstruct the numbers in my contact list. At that point, I told her to cancel the new phone and I wanted nothing more to do with ATT. She said that couldn't be done. I asked to speak to her supervisor and after another 3-4 minutes, I spoke with Huberto Gonzales and explained the same thing to him. He told me nothing could be done. At this point, I will refuse the UPS delivery if I am home. If I am not home, and UPS leaves a box on my outside door step, that is where it will remain until *** freezes over. In August of 2008, my contract is up and I can't wait.
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Review
#108708 Review #108708 is a subjective opinion of poster.

ATT in Raleigh, North Carolina - Poor Customer Service @ AT&T

On Sun. Nov. 11th 2007 I received three text messages that my automatic debit to AT&T did not go through. I thought I must have overdrawn my account. On Monday morning I went to my bank to make a deposit so I could then tell AT&T to try again. It turned out to be Columbus Day so on Tuesday Nov. 13th I went to my bank in the morning to make my deposit and discovered I had plenty of money in my account. I called AT&T after I left my bank and recharged my account. I was just about to hang up when the lady told me my new account balance. I noticed the $50 of rollover minutes that I had accumulated were gone. She tried, poorly, to explain their policy that gives a three-day grace period after a failed payment. At first she said I should have been sent an alert the day after the failed payment, then she said it's sent the day before the account expires. I told her it had only been two days since I received the message. She informed me the payment had failed on the 8th. I asked for a supervisor. I pressed them to return my rollover minutes in full and after much transferring and waiting I was put trough to someone who said they have no way of knowing I had that many minutes because they erased that information. Isn't that convienient for them? I told him I wasn't buying that. He hung up on me. So I went through the channels again and this time ended up at Everett. Everett said their policy is clear and there was nothing he could do. I asked to speak to Everett's supervisor. She was supposed to call me within a day or two. She never did. I later went into my text message folder to see if I had ignored messages sent on the 9th or 10th. The alerts that popped up on my phone's screen on the 11th were the only text messages ever sent. What bothers me is that I get three days to deal with a problem that I'm not informed of until the third day. Since the rollover minutes were the main reason I was still with AT&T, I will be switching carriers at the end of the month I just paid for.
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Review
#107852 Review #107852 is a subjective opinion of poster.
Product
Att Account

ATT - LIARS AT AT&T

WE RECENTLY MOVED TO CALIFORNIA AND WAS LOOKING AROUND FOR DEALS ON MY PHONE,CABLE AND INTERNET SERVICES. I CONTACTED AT&T (BECAUSE OF THE SUPPOSEDLY BIG NAME IN THE BUSINESS).!!!!! I WAS TOLD THAT THERE WOULD BE NO CONNECTION CHARGES WITH THE PHONE SETUP AND THAT THE DISHNETWORK PACKAGE(200 CHANNELS) I GOT WITH IT WOULD BE FREE FOR THE FIRST YEAR AND THAT THERE WOULD BE A SEPARATE CHARGE EVERY MONTH IF MY TV WASNT CONNECTED TO A PHONE JACK(NOT EVEN THE INSTALLATION GUY TOLD ME THAT).THEN I STARTED GETTING THE BILLS AND EACH BILL CAME WITH ANOTHER NEW CHARGE.WHEN I TRIED TO CONTACT THEM VIA EMAIL I WAS JUST TOLD THAT THAT'S NOT HOW IT WORKED.I CALLED THEM AND ASKED THEM ABOUT IT AND THE CUSTOMER SERVICE REPRESENTATIVE TOLD ME THAT A MANAGER WOULD CONTACT ME THE SAME DAY. I WAITED 2 WEEKS BEFORE CALLING THEM AGAIN AND THEN I WAS TOLD THAT IT COULD NOT BE DONE AND A MANAGER WOULD CALL ME.WHEN I FUSSED OVER IT SHE SAID THAT SHE WOULD MAKE SURE SOMEONE CALLS ME.YES,THE MANAGER DID CALL ME (THE MOST INDIFFERENT EMPLOYEE OF THEM ALL) AND SAID SHE WOULD TAKE THE INITIATION CHARGE OFF MY FIRST BILL .I HAD SIGNED A CONTRACT FOR 18 MONTHS SO I'M STUCK WITH THE *** SERVICE AND THE INCOMPETENT EMPLOYEES BUT I LEARNT A LESSON --NEVER GO BY A BIG NAME AND CHECK FOR CONSUMER REVIEWS!!!!
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Review
#105738 Review #105738 is a subjective opinion of poster.
Service
Att Tv Service

ATT - Hhttp://kansas.bbb.org/complaint/view/99201191/c/bk4y3d

att:/ c/o Nick buckley; I had mailed the entire cellphone to the address towards sprint P O Box 660072-95 Dallas TX 75216 to where I mailed the entire phone bill to like always all the many but few years that my address dealing with sprint and my address is always the same, and the month of May 07, june 07 they switch my account to nextel with me at first suppose to be sprint not combined both at the time of purchase since june 19 of last year, it was fifty nine dollars and the other month is sixty something dollars, and that is more then one hundred dollars and six somewhat dollars put together, to have service to be cut on so please run this complaint rebuttal to (888)-398-4606 by calling them so you can xerox this entire middle ground to them when you ask for there address which I was told it is sprint pcs 6200 sprint pkwy overland park KS 66251 told them to mail me my cellphone back to my address to Emmanuel Combs 713 Cairns ct apt 34 Charleston W V 25312 of the 9 features turned on of the illegal double dipping my account which is suppose to be # 0588883193 and never was the other account no# at first of june 19 2006
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Review
#105387 Review #105387 is a subjective opinion of poster.