Beverly F Sbn
map-marker Mission, Texas

To understand miscommunication of my services

I have a question about Access that wasnt resolved as I had a terrible time with your agents on October 17,2023
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Anonymous
map-marker Memphis, Tennessee

Because u are pushing these new American down our throats Also I got code to reset password now system will not recognize my new password I blame down our throatsThey can't for most part speak english

U are also putting pressure on our systems help is it anyone who cares about America? When you destroy this Great country where will you go not another one we can't take care our poor now ATT what are you doing Security we need to all elected persons do better by America or maybe step Down watch the gathering of personal info other business Got To do Better
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User's recommendation: Watch your info

Anonymous
map-marker Cincinnati, Ohio

Try to acquire a phone number

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They could not even find my physical address, which I have lived her since 1980. Therefore, I could not get a phone line
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Edwin K Qkm

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Verified Reviewer

ATT wireless helped me transfer to Mint Mobile and then charged me for the whole month when my account was cancelled

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Updated by user Sep 16, 2023

ATT never reached out. I moved on to Mint

Original review Aug 17, 2023
Ok so I transferred to Mint mobile paid my bill, and ATT facilitated the move all was well. ATT has a policy that if you cancel "mid cycle" you get hit with a full month charges that I did not use. This is a ripoff!!! Customer service from where I don't know was having all kinds of problems answering my questions and concerns. Wanted me to goto the ATT store to figure it out or just pay the amount whether I owed or not...How is this right?
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Loss:
$97
Cons:
  • Expensive and hard to deal with

Preferred solution: Full refund

User's recommendation: Avoid ATT wireless

Jan P Fmr
map-marker Paris, Texas

Stolen phone

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Phone was stolen on a cross country trip in Paris , Texas. Eric with AT&T resolved the issue. I would recommend AT & T to anyone looking for wireless service.
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Loss:
$450

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Springboro, Ohio

Could not find my service address, even though I have lived here since 1980

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Could not find my physical address, even though I have lived here since 1980. I tried to get phone service and was not able to since they could not find where I lived with the address I provided
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Anonymous
map-marker Boise, Idaho

Dont tolerate getting a sales pitch when I clearly know what i am trying to buy something.

called for new service. after a half hour was hung up on . what i called about was could i get phone service at $25.00 a month plus tax. how hard can it get?
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User's recommendation: If you cannot get help on the phone with a representative you can undetrstand, go elssewhere.and, look elsewhere.

Tereasa K

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Verified Reviewer
| map-marker Los Angeles, California

To retrieve a old number

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What happened was someone changed my phone number and now i cant get it back because they say it's not with them.dont go thier.
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Tyneshia Nnp
map-marker Athens, Georgia

Line from the house to the Thad is down

ATT - Line from the house to the Thad is down
ATT - Line from the house to the Thad is down - Image 2
Line from the house to road is down because ups truck knocked it down I dont have a land line anymore I need the line taken off of the side of the house! Its strewn in my side yard!!!
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Jenai Xuh

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Verified Reviewer
| map-marker Rancho Cucamonga, California

ZERO STARS; loyalty program

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I have been trying to resolve my billing since October 2022 and to date the issue has not been resolved!
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User's recommendation: DO NOT USE THIS WIRELESS COMPANY

joann b Oaj
map-marker Clearwater, Florida

Not happy

Updated by user Sep 27, 2023

ITS JUST THAT WE WERE LIED TO WHEN WE GOT NEW PHONES THE YOUNG MAN TOLD US THE PHONES WERE FREE WE ARE 70 MAND 78 YEARS OLD AND REALLY DID NOT NEED NEW PHONES AT SAMS CLUB IN CLEARWATER FLORIDA BUT HE FAST TALKED US INTO IT! PRETTY SAD WHEN UOU GET TAKEN FOR A RIDE !

Original review Sep 20, 2023
we are 70 and 78 years old we were stopped at sams club about getting service with att! first of all the young man was quite a charmer he flat out lied to us sayinmg the phones were free because we both already had phones but he was a fast talker and took advantage of us i think it is sad when this happens to the elderley now we are stuck with these phones and are trying to figure them out when we go to a att store they dont want to showyou to much because they are not makeing any money,we will pay these phones off asap and go to another honest crrier company redmom1@***.com
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Loss:
$400
Pros:
  • Flat out coned us

Preferred solution: Price reduction

User's recommendation: not at all

Anonymous
map-marker Plano, Texas

I'm with ATT Boardband I have a tablet all I have is internet my internet is not working

Well I'm with another company torch wireless but they use y'all for internet my name is Ernest Stains I would love to come back to y'all if y'all give me the same threw ACP
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Anonymous
map-marker Fort Wayne, Indiana

Had to change my due date

Had to change my due date because of short income I didn’t want my phone disconnected whom ever I talk to was very understanding
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Denise Z Pdz

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Verified Reviewer
| map-marker Austin, Texas

Box for Neighborhood Wires

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We have had intermitted service for 1 1/2 yrs finally someone said the box was too small for all the wires. We've been waiting 8 months for someone to come and fix the box and we are starting to have intermittent service again. No one will take this seriously. I can't get ahold of anyone high up to take care of this issue.
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Anonymous
map-marker Carrollton, Georgia

AT&T is a thing of the past!!!!

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I am not sure the definition "Terrible" is fair as it's worse than terrible. Customer service, quality of service, and overall horrible!!!

I compare AT&T to Sears. I company of the past sucking up cash as long as possible while firing all the employees that made AT&T who they were once and spending zero on infrastructure for the future creating pissed off customers. Pick up the phone to speak to customer service and you can't understand a word because there from Pakistan, Mexico, or India. What happened to America?

Companies as if you speak spanish before embracing english. Let's face it americans are 80% of your customer base but treated as zero percent..

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User's recommendation: Stay away from this company and sell all your shares in this company

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