ATT
Reviews and Complaints
I’m mad
No response from AT & T
Customer service
- Speed
- Customer service agent hanging up on me
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Verified ReviewerDisconnected service
Preferred solution: Let the company propose a solution
User's recommendation: Awaiting any info from at&t
Repeated misinformation, failed to adhere to TX law, failure to adhere to their own contracts, lies, devious manipulation, waste of 15 hours
User's recommendation: Do not get involved with ATT at all
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Verified ReviewerCan’t discontinue service
- Wish i could find something nice to say
- Lied to by agents who said they would cancel
- Cannot cancel
- Line not working
Preferred solution: Three months retroactive cancellation of all lines and services.
User's recommendation: Terrible customer service and possible underhanded business practices. Stay away.
Service increased $34 for AT&T TV NOW
- Thieves
- Terrible customer service
Preferred solution: Cancel service
User's recommendation: Considering what the country is going through it’s outrageous that AT&T is increasing their service to $69.99. I think we all should find a reasonable package from another company.
ATT completely messed up my order 3 X in a week
- Quite disappointing
- At & t bundle price negotiation is tedious and frustrating
- Failure of services promised
Preferred solution: I not only want the $250 that they took from my account on February 4, 2021 I want at least two months free service and I want my installation completed today this is been going on for a week unforgivable almost
BUYER BEWARE!!!!!
- Padding bills and going back on their offers promised
- Garbage accounts
Preferred solution: Full refund
User's recommendation: Go with a company that has no hidden fees
Pay bill
Preferred solution: Improve customer service. Make the computer message less complicated. Make your computer accept ".net" !
User's recommendation: Get your coffee and a snack. It will take a while!
Billing
User's recommendation: Don’t get involved with AT&T
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ronkonkoma, New YorkTerrible
Hello, i am not currently a customer anymore because of the horrendous service and incompetent of most of the employees that I spoke to. I was on the phone in the first 2 days of moving my service to you from Verizon for 10 hrs in 2 days.
That is unexceptionable. After that I had phones for 2 days and returned on oct 9 to you with your return label. From then till December I was being told they did not have e phones still showed on my account a charge of 4000 dollars. And to my surprise I get a call from a collection company .
So now youve had phones for 2 months but because again the. Incompetence my credit was being ruined. Finally after a lost count of the hours I spent in the phone being passed around I got an employee that actually did their job. But today January.
28 I get a phone call again from Sebastian Creedence collection agency saying I owe you 193 dollars because I kept my numbers which were mine and only spent 2 horrific days with your service. I owe you nothing. I was with att for 20 yrs but about 10 years ago I went through a similar situation so I left. I thought I would try again but I never will or recommend att to anyone.
This money that says I owe needs to be taken care of ASAP. You have ruined my credit already and I dont need it any worse.
Sincerely. Jan pisano
User's recommendation: Horrible would never use
Unable to get service repaired.
User's recommendation: Avoid AT&T like the plague.
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Verified ReviewerTrade in on Upgrade
- Do not honor their programs
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFees charged during a Crisis
ATT would not waive the late fees due to COVID-19. I was advised that late fees were being waived due to COVID and a close friend who works for the company told me to keep calling because some people are not doing it.
I called four times and finally someone waived them. First, I chatted with a rep and she said she would waive them, she only did one. She told me that she would reach out to another department and wait a few days. I called in because I was not given a reference number and a late fee was waived.
I spoke with two people in the resolutions team and Monica did not want to transfer me to a supervisor. I asked over 4 times. Jason came on the line and said they could not be waived anymore; which I know is a lie (see above). The third time I reached and was sent to the mobile department and he could not do it.
The fourth time, Maria waived the remainder of the fees for me. This is ridiculous, that is why I left the company for $40.
- Customer service or billing
- Problem has not been solved and i have talked to numerous people
- Transfer
Preferred solution: Apology
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