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ATT in San Diego, California - AT&T........Scammers.....THEY STEAL on phone trade /switch programs

1.2
Details
January 2017 I called AT&T to inquire about their Switcher Promotion with unlimited data. I had Verizon and my cellphone costs were skyrocketing because family members were using their cellphone for games and social media Apps. AT&T told me that they would replace our cellphones with Iphone7, pay up to $2000 of my Verizon Account and lower my monthly rate. This sounded great and I was reassured by the phone Rep that this would save me money, paying off my Verizon contract. My Verizon Bill was $1,783,38.. I followed the instruction they requested of me. 1. Go to AT&T Store and turn in old cellphone 2. Send a copy of last Verizon Billing with closed account info. When I went to the AT&T Store 11954 Carmel Mountain Road, San Diego CA 92128 Phone Number: (858) 674-0774 We turned in 5 phones all in working condition 3 x Galaxy 6 (one had cracked glass ) a waterproof Kyolera that took pictures and a old basic cell. They said they could only give me credit for three..... The cracked glass was given zero value and the Kyolera was old and also given zero value. I said okay....because I knew AT&T was going to pay my Verizon Bill up to $2000 and I only owed $1783.38 After sending my closing Verizon account info to AT&T I got 5 tracker post cards (772406240,772401572,772408467,772400603,772405147) several weeks latter I was sent 3 Visa Debt Cards ( $449/$348/337) for a total amount of $1134. My Verizon Bill was $1783.38 , I was wondering when I would receive the additional money owned $649.38 I waited two weeks and then called AT&T spoke to the Switcher Promotion Agent and supervisors not once not twice but over twenty times (EVERYWEEK) I was told my claim is being processed.....my claim is under review, Lastly they told me that I only turned in 3 cellphone, therefore that what I got. I turned 5 cellphones in they were wrong. I went back to the store four times and they told me the 2 phones were given zero value.....but how could that be the Galaxy 6 with cracked glass worked need just a new glass ( cost less than $80 to repair) phone was worth over $200 ...and the Kyolera was in perfect working order no damage ...should have been worth something ....not zero. The manager Tim Hoffman (Id#TH92G) told me I needed phones at least of $5,00 value and they would have credit the account.....SOMETHING IS ABSOLUTELY WRONG HERE. I am out $649.38 because the person work with me when I turned in the phones gave me a bad credit refund... I was never told anything about the phones ....just turn in the old ones ...we will replace them and pay off Verizon I need your help Consumer Bob Hansen my last attempt to get my $649.38 the was t past two weeks back at the AT&T Store where Juan Sanchez told me he would check into my claim, I never heard back from him. Went to the store again and was told by him they have closed my claim ....I need your help please. Sincerely Philip A. Factor
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Review
#1078969 Review #1078969 is a subjective opinion of poster.
Service
Reason of review
SWITCHER PROGRAM
Loss
$649
Preferred solution
Full refund

ATT, Directv lures and lies to get me to STAY with them!

1.5
Details
I was about to cancel my Directv service and had a date scheduled for disconnect after multiple issues and poor customer service. My contract of 2 years was UP! For 3 consecutive days reps called me offering me free this and free that, and $ off my bill. Okay, so sounded good. Got offered $ off bill for 12 months, free HBO, Cinemax, Starz, etc. for 3 months. Then.......new bill arrives. I was charged for HBO, etc, and No money off bill. so, I called them. They said sorry was I was misinformed , there's nothing they can do, but reprimand who told me that. Wrong answer. I am irate, being sucked in yet again! Total BS.
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Review
#1078837 Review #1078837 is a subjective opinion of poster.
Pros
  • Wish i could find something nice to say
Cons
  • Idiots
  • Customer service contact system
  • Being lied to about products offered
Reason of review
Pricing issue
Loss
$75
Preferred solution
Price reduction

ATT in Highland, California - Pleasant

4.9
Details
I have been a loyal customer of AT&T for 10-plus years and have never dealt with any problems that couldn't be resolved easily and efficiently. I am inclined to post this review to thank them for actually caring about their customers and working hard to solve problems for their customers when needed. I have two phones One on AT&T and the other on Sprint PCS. Needless to say Sprint PCS shouldn't be an operation anymore because of their terrible customer service and lies. So thank you AT&T for always meeting my needs quickly and efficiently I am overly satisfied with this company and will continue to use them for my wireless networks.
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Review
#1078820 Review #1078820 is a subjective opinion of poster.
Reason of review
Good customer service

ATT - Without comparison, the worst ever

1.0
Details
They talked me into upgrading my home internet which was already with AT&T. They disconnected what I had and told me it would be two weeks until they could install the new one. My protests went nowhere, but my wife camped out in an AT&T store for hours and told them we were going to do all of our business in their lobby until we had wireless. After a few hours they got an appointment the following day. Now new faster? internet that disconnects about every 5 minutes for 1 minute. They missed their scheduled repair appointment 3 days ago, but made another for yesterday, also missed. New appointment was for today, also missed. Now I have an appointment for tomorrow. Out of the last 4 days i have logged about 15 hours waiting for them and getting a re-schedule. Lots of apologies from some poor people staffing a sweat-shop style call center in some other country.
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Review
#1078761 Review #1078761 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • Customer Service And Delivery

ATT - Poor Customer Service - No Accountability

1.0
Details
My internet service has been great for the first 13 months of service. A month and a half ago, the service became unavailable/inconsistent. I called ATT to describe the situation, as a result, a technician was sent out. The tech stated he was unable to access the outside box to repair my services. As a result, ATT promised to refund two months of internet service. They agreed but the charges remain on my bill. Also, I asked to remove internet from service contract without a termination fee as it is not fault of mine the internet is no longer operable. No has called me back regarding this issue. I have been hung up on several times when calling to follow-up, in addition to, broken promises about removing the charges. I am willing to continue my contract for Directv but the Internet service needs to be addressed once and for all!
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Review
#1078134 Review #1078134 is a subjective opinion of poster.
Reason of review
Poor customer service

ATT - DON'T EVER USE AT&T!!!! DON'T EVER

3.3
Details
It is 2017 and the foundation for AT&T is one of the earliest communication companies in the entire world. I got divorced several months ago and made arrangements for a cell phone (wireless) and Uverse for TV and internet. I'm here to tell you that AT&T can NEVER tell me what I owe them for any of the accounts. This week they sent me a refund which was made out to me which was due for my ex-wife. When I left, we had to go through all types of hoops to get me off the account (at her address) and get her on it. They still have me on it. I love my cell phone service and I have not had problems with my internet or TV but it really irks me that one of the largest companies in the nation has such horrible account services. I spent 1 hour in a chat and the person could NEVER tell me how much I owed. I then spent 45 minutes on the phone and that person could not tell me how much I owed. I have been unable to find anyone in the confines of AT&T who can help me sort out, what seems to me, to be a simple matter. All I want to know is how much my monthly bill will be. I received yet another email today which said my bill was ready but when I went online to view it, it said it wasn't there. The people at AT7T are crazy. It is insane, in my humble opinion, that a customer cannot find out a balance in 2017. The other humorous thing is that since I left my wife I have received at least 30 pieces of mail in my mail box . The front says "you have changed your account." I haven't changed but one thing during the past 2 months. All of my friends have horror stories about Comcast having the world's worst customer service so I hate to change to them. So I suppose I will have to just be in suspense each month trying to figure out my AT&T bill.
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Review
#1078047 Review #1078047 is a subjective opinion of poster.
Reason of review
Poor customer service

ATT - Not impressed-no help at all

I went to the best buy on 7/20/17 at the location in fort smith Arkansas next to best buy the address is 4191 Phoenix Ave, Suite A2. The gentleman did not want to help us or try. He did not know any answers to our questions and would not even attempt to find out any answers. He was too busy talking to his friend sitting at a table. I was fully planning on switching over my service to ATT with intentions on buying a new phone and everything. I have worked in retail for over 10 years and this was the worst customer service I have ever received. Not sure why he even works there when he knows absolutely nothing about any promos or products there. My family and I will never return to the location and I will not ever recommend this place to anyone.
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Review
#1077890 Review #1077890 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

ATT - Customer service is useless and insulting

1.0
Details
Switched my customer tv service from u200 to family plan on line. No issues. The change happened almost instantaneously. After 10 minutes i decided i did want to stay with u200 service. Lost to many channels on the family plan. The website would not let me change it back. Weird.... Had to call a 855 number. Wasted 30 minutes without resolution. So i stated to chat with a rep. They changed me back to u200 and said my service would be available in 15 minutes. 5 hours later still not upgraded to u200. So stated a new chat. Just to be told the service would not be upgraded until the next day. When asked why i was originally told 15 minutes earlier that day i never go a response. Just "we are sorry for the inconvenience" i told them they were not. I asked why a technology company was not able to activate a service upgrade (which i had already for years!!) in a short period of time they gave me the stupidest excuses you ever heard... sorry att i did not fall off the turnip truck yesterday and felt very insulted the way they talked down to me. So they can instantly stream a pay to view movie to my tv instantly but cannot activate my upgrade for almost a day??? They are a mega global techology company right???? But lack the technology to do this every day standard tadk??? Sorry att not eveyone is ***... so i never post on blogs but att is soooo horrible i needed to vent... btw att i can choose how to spend my money and you are not the winner. Att gets an F and you do not get a "that a boy" just for showing up. This is the real world and i hope you fail but only because you deserve to by your own actions... oh and att thanks for wasting almost two hours if my life to re upgrade my service which means a larher monthly payment to you... att does not care about the customers time so why should customers care about att??
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Review
#1077701 Review #1077701 is a subjective opinion of poster.
Reason of review
Order processing issue

ATT - Horrible Service - I have had enough of AT&T

1.0
Details
I have been a AT&T client for over 30 years, using Universe the last few years.. First, in January of 2016, I did not have internet, cable, or land service for 10 days. Each day I was told someone would resolve the issue that day...it took 10 days before an installer came out. My Universe plan expired later that year and my bill was almost doubled. During this time, I have several illnesses and deaths in the family, so I was just trying to maintain everything. I finally contacted AT&T to switch to DIRECT/TV (I did it for financial reasons...personally I did not want DIRECT because I heard so many negative things). That didn't work because they could not get a good signal. So I called AT&T in February, explain the situation and that I could not continue paying the amount. I was offered a plan with Universe that would bundle, home phone, internet, cable, and mobile. That was March...I was told it would take a few months. Each month I reached a different bill from AT&T. I thought I was paying for the bundle and each month something was scheduled to be cut off. Today, my cell is off. AT&T still haven't bundled my bill and I thought it was paid. I am on a fix income and can not pay the entire bill to have it reconnected. I am traveling out of town with no cell and AT&T does not care!!! I DO NOT TRUST AT&T!!! They Lie!! and I am a former employee
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Review
#1077316 Review #1077316 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

ATT - AT&T

1.3
Details
I received my July 2017 AT&T u-verse bill, and it showed that I had not returned my equipment. I had returned it back in May and was told it had been received (by an AT&T representative). I then receive the July bill. I dispute the charges. I then get a phone call (7/19) that my services will be suspended since I did not pay the disputed charges. I spoke with 2 customer service representatives and was told this is my problem and not an AT&T problem. I was told I had to go to UPS and request the tracking number (since I had been told 2 times that AT&T had received it and that the charges were going to be taken off the bill. I had misplaced the tracking information). I get the tracking information and called back to AT&T uverse and was told that they can input the information but that I needed to pay the $166.50 and make a payment immediately to keep my services. I asked for a supervisor. After originally being told that it takes 5-10 business days to reach a supervisor. I was finally transferred. The supervisor then told me that they would scrutinize the information that i had given them (that showed the date, time, and person who signed for the package) and research to make sure it was in fact a shipment to AT&T. I was then told they would take the charges off in 3-4 billing cycles but that it would be best to pay. I once again explained that I was not paying for an AT&T mistake. I stated that I would be filing a complaint and that I have been a very loyal customer for many years and do not feel "valued" as a paying customer and that if this is how AT&T treats their customers then I didn't want to be a part of it. Fast forward to today. I receive a text message stating that my service plan on my cell service has been changed and that my bill will go from $100/month to $310 (for 2 DEVICES). I was in a chat with an AT&T representative. He (kevin) transferred me to a supervisor (Alexis). Alexis then disconnected the chat before even saying anything. At this point, I would like an apology and a credit.
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Review
#1077118 Review #1077118 is a subjective opinion of poster.
Cons
  • Quoted one price but billed for another
  • Retaliation
  • Being disconnected from a chat trying to resolve the issue
Reason of review
Poor customer service
Preferred solution
I would like a credit and a FORMAL apology from the company regarding how they have treated me
Tags
  • horrible staff