ATT
Reviews and Complaints

ATT has NO EMAIL (that they'll let customers know about).

My husband passed a few months ago - account in his name. He had bought a phone and was making monthly payments.

I keep getting a XXXXX bot on the phone and NO ONE to help me as to where I need to send a death certificate. They continue billing for both HIS SERVICE AND HIS PHONE.

Again today when I tried to reach ANYONE to straighten this out, the computer switched me to a "YOU MUST PAY YOUR ACCOUNT NOW IN FULL, BEFORE WE'LL LET YOU SPEAK TO ANYONE." Like I'd get to speak to anyone anyway. RUFKM ?

I was on a family plan with my girlfriend and her cousins and grandparents. Her grandfather is the "main account holder".

I came into some money and wanted to buy an expensive phone I had seen on TV several times. It was going to be my first big phone purchase. And my last, had I known what was going to happen when I filed an insurance claim. Anyway, I went to AT&T wanting to purchase the Galaxy S21 Ultra 5G.

It was like $1200. My girlfriend's grandfather told us that I had to put down a considerable amount of money so that he wasn't afraid I wasn't going to pay my phone bill and he would get stuck with paying it. So 8 traded in the phone I was using at the time, which was a Galaxy 8+. And brought in a little over $500 and AT&T gave me like $400 and some change as a trade-in that I could use towards my phone.

So, all together I put down a little over $850-$900 with the trade-in included. I was over the moon with joy and anticipation of going home and playing with my new awesome phone. Well, let's say a few months later I dropped my phone and cracked the screen. I was so miffed, but I had insurance so I didn't care.

By this time her grandfather had suspended my number but I was still paying my phone bill. And then I had to pay the $250 deductible for the insurance claim. And he wouldn't give us the account code so we could get the phone sent to our apartment. He had always done that in the past because that happened to be like 4th insurance claim we had filed since being on the family plan with him.

So, he was acting funny and wouldn't let me handle the claim. I didn't think anything about it until he said one day that they didn't have my phone in stock so they were going to send me a $1300 check and I could just go out and buy a phone with that. I was even happier. My happiness was short lived because the day we went to his house to pick up my check(of course he wouldn't have thd check sent to my house because that would have been to easy and messed up his plan to steal the check for himself).

We get to his house and instead of handing me the check he hands me $167 and says that's what he owes me. He was dead serious about it too. He said, "AT&T sent me that check to pay the remainder of your phone off". He said the check was his.

He paid the rest of what I owed and then took me off his plan. Just like that. So, of course I went ballistic because AT&T would not send him the money to pay the remainder of my phone off because they could have just done it themselves and went the difference. We got into an argument and he got in my face and hit me because I wouldn't back down to his lies about stealing my phone money.

So, then he tried to lie and say I owed way more than I did because he had the phone bills and would never give me an actual copy because he knew he was doing wrong. So I found them and kept them because I was going to take him to court. That is insurance fraud, which is illegal. I called AT&T IMMEDIATELY because I wanted them to know what happened.

The only problem was that I no longer had an account or had his account pin number so I couldn't get into his account but they could see what he had done. And he didn't understand that by depositing the check shows a paper trail so all they had to do was follow it and the would see what he had done. So, I have called AT&T's customer service and their fraud line and no one ever got back into contact with me. The fraud website is a joke because they have you fill out a form and tell them what happened and then you submit it and they are supposed to get in touch with you and handle the matter.

But NO ONE EVER CONTACTED ME. EVER!!! THAT MAN STOLE $1550 FROM ME AND THEN PAID MY PHONE OFF AND CUT ME OFF THE PLAN. SO, FOR ALMOST A YEAR I DIDNT HAVE A PHONE AND I WAS OUT $1550.

I ONLY HAD MY GALAXY S21 ULTRA 5G FOR LIKE 3 MONTHS. WTF!!! THAT IS NOT RIGHT AND WHAT HE DID IS ILLEGAL AND NOBODY SEEMED TO CARE. IT HAPPENED A FEW YEARS AGO , BUT I AM STILL PISSED ABOUT IT.

AND HE GOT IN MY FACE AND PUT HIS HANDS ON ME. HE'S IN HIS 90'S SO I COULDN'T SMACK HIM LIKE HE DESERVED BECAUSE 8 WOULD HAVE FELT BADLY ABOUT IT.