ATT Reviews

Show reviews that mention
service phone customer service customer bill internet account people number problem
Filter review
New Reviewer
I went to AT&;;;;;;;;;;;;;;T store in the local mall to inquire new plans. Without my permission my plan was changed and I was charged $ 360.35. After numerous calls I was able to get a 3 way call with the store manager and...
View full review
View full review
ID
#3025585 Review #3025585 is a subjective opinion of poster.
Location
Niantic, Connecticut
Pros
  • What they told me they could do
Cons
  • Poor customer service
Loss
$360
Preferred solution
Full refund

Shipping my new cell phone has been delayed by 2 month and a week

After paying the money and transferring from T-Mobile to ATT, the store confirmed on delivering my cell phone 21 oct, then at 23 by following with them, they said it will not be delivered on the time and will be delivered at the end of the year. Unprofessional & Irresponsible action without any compensation by Att.
View full review
ID
#3024827 Review #3024827 is a subjective opinion of poster.
Location
Fort Stockton, Texas
New Reviewer

Missed dinner meeting, argued with att people for 4 hours, on hold for 2 hours, jacked up my yard, insulted my daughter, made neighbors mad.

Better yet i'll tell you what's gonna happen next. I am in the process of purchasing a bill board, harshly advertising how badly I was treated by ATT. The next deal will be a surprise but I can assure you I have set aside almost $1m to campaign against att and have started to get contributors sending me money to spend for negative advertisement for att. I am going to see if one angry guy can bring down an empire of tyrants. Good luck, see you soon

User's recommendation: use anybody but ATT.

View full review
ID
#3020512 Review #3020512 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$100
Preferred solution
Let the company propose a solution

To help others

Hello Readers, I hope i can be of help to you all please do think about filing a consumer complaint and try to get compensated for what happened to you! Most people don't know about this or so i just wanted to spread the word. https: //bit.ly/ bring a claim (remove spaces)
View full review
ID
#3019893 Review #3019893 is a subjective opinion of poster.
Location
Ardmore, Oklahoma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

AT&T supports the OAN Network I will not be associated with AT&T any more.

I have learned that AT&T supports the OAN Network. I refuse to be associated with a Company that financially supports such a heinous business. Unfortunately, I have found that while AT&T will allow me to leave the service, they will not unlock the phone with a remaining balance until the last bill is paid. Therefore, in reality, AT&T is preventing me from leaving, which I believe, although I am not a student of the Constitution, is a violation of the 14th Amendment or the Commerce clause. I want to leave AT&T. I want the balance of the phone to be on the final bill, which is automatically withdrawn from my account anyway. I want corporate to make this happen.

User's recommendation: LEAVE AT7T IMMEDIATELY.

View full review
ID
#3019871 Review #3019871 is a subjective opinion of poster.
Cons
  • Bad company
  • Not one person has a clue
  • Upper management was not available to assist
Loss
$1750
Preferred solution
I would like to have the balance owed on a phone applied to my final bill.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I cannot wait to tell you about my experiences with AT&;;;T. I have been a customer for a very long time now. I also pay my bill when it is due. But this is what AT&T has been doing to me for the last four months. I get on either my cell phone or my...
View full review
View full review
ID
#3017975 Review #3017975 is a subjective opinion of poster.
Location
Lincoln, California
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I cannot wait to tell you about my experiences with AT&;;;;;;;;T. I have been a customer for a very long time now. I also pay my bill when it is due. But this is what AT&T has been doing to me for the last four months. I get on...
View full review
View full review
ID
#3017961 Review #3017961 is a subjective opinion of poster.
Location
Lincoln, California

I received a call from ATT saying that I have a refund for overpayment of $303.55. I I just wanted to see if this was a spam.

I didnt receive a confirmation to my question. I would like to speak with someone on this matter can I please get a phone number that I can call?
View full review
ID
#3016905 Review #3016905 is a subjective opinion of poster.
Location
Monroe, Louisiana
New Reviewer
We are a vet practice and had a landline we use for fax service. Same number for over 20 years. ATT notified us last year they were cancelling land lines. We contacted a fax provider and tried to port number. ATT kept rejecting port request. After trying repeatedly...
View full review
View full review
ID
#3015775 Review #3015775 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$150
Preferred solution
We would like to retain the number
New Reviewer

Billing screwed it up again

Yes, they have not cleared my account, the equipment was sent back in 2015. Your customer service sucks, you don't even have anybody that speaks English.

User's recommendation: No I will not recommend them.

View full review
ID
#3015697 Review #3015697 is a subjective opinion of poster.
Location
Carrollton, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need to cancel service

I have been calling art for six weeks now,they sent me a wireless router that doesn't work,customer service is awful can't even get into my own account when I started ,I had a bundle account one passcode,I was so disgusted cancelled service,I am a person with a disability and they are telling me to go to the retail store,I cannot walk,I linked my internet and wirelessly phone accounts online they tell me I'm linked customer service service said I was linked, call again because my old number is still active and they tell my my accounts are not linked together. Customer service just connects to person after per with no help.

User's recommendation: Don't choose att.

View full review
ID
#3015256 Review #3015256 is a subjective opinion of poster.
Location
San Francisco, California
Service
Att Phone Plan
Cons
  • Are not very helpful
  • Bad help
  • No help
Loss
$100
Preferred solution
Cancel my wireless service

Cell phone

I have been a diehard ATT customer all my life. My home phone, internet, cell phones. My business phones, internet, long distance, fax. I moved from Louisville to my retirement home about 8 years ago. This area does not offer ATT, so I was forced to get home and internet elsewhere. Still had 2 ATT cells. Then retired and no longer had ATT work lines. Right after that, about 31/2 years ago I got 2 new iPhones from ATT. I am very hard on things and the sales girl told me iPhone was just as tough as a the Samsung 6 . Then after I bought it found out it was all glass and not tough at all. They were offering either phone so I dont know why she lied. ATT refused to do anything even after all my years of loyalty. My contract is expired and Im fixing to go T-Mobile. Dont contact me with one of your plans. Unless you are ready to give me a extraordinary deal dont waste my time. I have 2 phones
View full review
ID
#3012901 Review #3012901 is a subjective opinion of poster.
Product
Apple Iphone 8 Plus Cell Phone
Cons
  • Customer service rep errors
  • Unscrupulous business practices
Preferred solution
Let the company propose a solution
New Reviewer

I received a call to day from “Ohio Health”. Since there is upcoming surgery scheduled I answered the call. I was surprised to find that it was actually ATT & Direct TV services. This should be repor.

A call from ATT that identified itself as another entity. In fact a medical group. I have found it impossible to reach a live agent.

User's recommendation: Don’t. Just don’t.

View full review
ID
#3012848 Review #3012848 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lies about cost of service

Update by user Nov 27, 2021

ATT customer service is if no help. Get different answer each time

Original review posted by user Oct 26, 2021
ATT SALESMAN came to my house lied about new bill keep getting notices that discounts I dont have are being removed from my wireless account

User's recommendation: Drop ATT.

View full review
ID
#3008424 Review #3008424 is a subjective opinion of poster.
Service
Att Phone Service
Cons
  • Bad company
  • Lies
  • Not getting bill in a timely fashion being lied to by reps
Loss
$1
Preferred solution
Stop taking discounts off my account that I do not have

Sales man lied

Salesman came to home lied about price even though in writing. Now says losing my fam plan. NEVER had

User's recommendation: Don’t go with ATT.

View full review
ID
#3008407 Review #3008407 is a subjective opinion of poster.
Location
San Diego, California