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We've been out of Internet, voice and wyfy for five days and no att rep has answers or time estimates or are even on same page as our neighborhood. (Much less in same country or even state) I never expected a communication company to have such poor systems where no rep...
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1.4
#1087553
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I have been an AT&T customer for five years or so on their plan and two years on their prepay prior to this. My bill has been going up and up and up due to data overages seriously $75 in one month you think they would know something was wrong. I kept calling and...
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Product
#1087058
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BEWARE.....Beware of the AT&T scam to switch your current mobile provide to AT&T and receive “up to $650 credit.” It is a complete scam. I traded in 4 phones to AT&T to switch from Verizon which cost over $1100 to end my current Verizon contract. AT&T made me wait...
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1.0
I didn't like
  • Att customer service kept transferring my rep so many times
  • Service provided
#955731
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I had been a loyal costumer for at&t, but not more! The quality of the costumer service is getting low every day. Not one but twice they after me promotions that they don't want to honor. Every time a call to at&t's costumer service, they transfer my call and I had...
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3.2
#940685
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A few months ago my boyfriend brought his broken phone to our local AT&T store to figure out what to do since it was insured. The representative told him we had an upgrade on our account and he can use that to get a new phone rather than wait the few days it would take...
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Aberdeen, North Carolina
I didn't like
  • Misinformation
  • Failure to resolve issue
#923045
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Today, 7 Sep 2016, I noticed we no longer received the AT&T Uverse Weather On Demand service (channel 227 SD; channel 1227 HD.) I checked the AT&T Uverse Community forums and found more than one complaint about the loss, all posted today. There were no solutions posted...
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jdelauche
jdelauche

I have recently found information that indicates changes of AT&T Uverse programming are published in the print newspaper USA Today. Yah, AT&T Uverse customers are supposed to ...

jdelauche
jdelauche

Since my post, I have discovered the announcement of the 7 Sep 2016 ending of AT&T Uverse channels 227 and 1227, Weather On Demand, buried in an AT&T Uverse announcement on pr...

#914897
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on 7-10-16, I parental control locked channels 149, 597, 848, 1149, 1597, 1848 and then hid those channels from view. less then 6 hours later on 7-11-16 att used a scheme to violate my choice (a choice by law they have to obey), on how I raise my kids, not theirs MY...
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Anonymous
chris

wtf, pissed consumer, I complained about att misconduct, and less than a week later they stopped their misconduct, and when I tried to 'mark as resolved', you at pissed consum...

1.5
I didn't like
  • Customer service not truthful
  • Corrupt
  • Unlawful parental interferance
#882081
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A sales representative came to the door promoting AT&T Direct TV service. I already had my phone and internet with AT&T so they said if I bundled their Direct TV, I could save a lot of money. They quoted me an all inclusive price of $115/month and when I got my first...
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Anonymous
Anonymous

Never deal with salespeople at your door. They work on 100% commission and will say anything to get a sale. AT&T often uses 3rd party sales company to do their door to door sa...

Anonymous
Anonymous

With AT&T for eight years never paid late. I get my bill it goes up 50.00 dollars for uverse. I had discounts and they expired. In order to pay the same price I have to switch...

1.0
I didn't like
  • Customer support sucks
  • Pricing deception - ripoff
  • Ratings - should include negative scale
#880971
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Resolved

On the very first day when ATT came to install I though everything was going great. They were polite, quick, and the service was up and running in no time. That was, of course, until I went outside and found out that the ATT technician cut my previous cables that were...
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2.9
I liked
  • Equipment
  • Ability to email chat sessions
I didn't like
  • Csr who do not do their job
  • Cutting cables without permission
  • Inaccurate information
#879260
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Now that AT&T bought out Directv it is a horrendous TV service provider with extremel increased costs. I have been paying fees for 141 months and when I called to have a service technician come out, as part of the protection plan I've been paying for over many years,...
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1.0
I didn't like
  • Deviosity
#838856
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