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Internet has been absent all of one day (April 11) and for much of April 10 and 12. It departed this afternoon as well, but is now back on . Our speed is 1.25 mb for downloads and 22 k for uploads.

This is unacceptable.

More details? Attached is a .pdf file demonstrating the abysmal performance we are getting from AT&T.

In addition, I keep getting cell phone messages about excessive usage, which is a result of the unavailability of your internet service to my WiFi modem. And then you have the gall to charge me $15 for overages, multiple times in a month.

Because this response is too short, I shall reiterate my complaints. Internet is frequently absent in my house at odd times. It could be 10:30 am or 2:00 pm or 3:00 am. We are paying premium prices for *** service here. Is that enough words?

Product or Service Mentioned: Att Internet Service.

Reason of review: Bad quality.

Preferred solution: Deliver product or service ordered.

I didn't like: Problems never get fixed, Internet service, Getting the run around.

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