My family has been an AT&T client for over 3 years now. When we signed up, me and my wife got iPhone 3GS, while my 10-year old got a Samsung phone without a data plan. After 2 years, the phones were all paid for and AT&T unlocked our iPhones. Recently I upgraded to iPhone 5, and gave my old iPhone 3GS to my 13-year old daughter. Needless to say she was very happy with it as she could now take pictures, listen to music, and browse the web on our home Wi-Fi connection.
A few days ago we called AT&T to ask why my daughter cannot get or send any pictures via text messaging. We have an "unlimited family messaging plan" so this should work (it never worked with her old Samsung phone either). The rep asked what phone she was using, and we told him it was my old 3GS phone. Well he did not fix the messaging problem. Later that day, we got a message from AT&T saying that they have added a data plan to the 3GS phone!
I called to tell them that we do not want a data plan on the 3GS phone (our bill is already $280 per month). I was shocked to hear from the rep and then a supervisor (Brant Employee ID BR874S) that since my daughter is now using an iPhone, then she must pay a data plan! Now I understand AT&T forcing clients to get a data plan when they get a subsidize smart phone for a discount and thus wants to make up the cost, but in this case we already paid for the 3GS for 3 years and it was MY PHONE and I do NOT want any data plan on it. Brant refused to help and said that they will FORCE me to pay for a data plan unless my daughter goes back to the beat up 3-year old Samsung!!!!!
Really AT&T? Do you need to nickle and dime 13-year old kids who want to use their parents old handy-me-down phone? Isn't the $280 per month you are charging our family each month enough? Why do you want to take away the old iPhone from my 13-year old kid???
Product or Service Mentioned: Att Phone Plan.
Monetary Loss: $720.