Att - AT&T AutoPay Program: Action required on your account

2383 of 4454 Att reviews

Update added by user Dec 13, 2014

Still no action by AT&T!

Original review posted by user Aug 14, 2013

Received regular postal mail today, 08/14/2013.

Letter dated: August 10, 2013.

Return address for this mailing: AT&T Autopay Program

PO Box 5093

Carol Stream, IL 60197-5093 (Quite a bit of fraud registered here!)

AT&T Account Number: xxx-xxx-xxx- (missing numbers)?

An issue has been identified in our AT&T AutoPay program records for the AT&T (bogus) account number referenced above indicating that your credit card is due to expire.

Addressed from: 2315 Northwestern Hwy, Ste200

Southfield, MI 48075-7708

Google locates this location as being in the center of the intersection of: Lahser Road / Northwestern Highway, Southfield, Michigan, United States.

Return addressed to: AT&T AUTOPAY PROGRAM

2315 Northwestern Hwy, Ste200

Southfield, MI 48075-7708

Seems this scam/fraud has resurfaced since I don't see any complaints this year.

I do not have an account with AT&T so I knew this was bogus but I did attempt to report this to AT&T who couldn't be bothered!

Since this could possibly impact a person using AT&T services by signing up for this scam I find AT&T's lack of knowledge and interest in this information incredible and the reason why I and anyone I know won't use AT&T for anything.

This review is a subjective opinion of a user.
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2383 of 4454 Att reviews

21 hours ago #1291675

I got same letter. Wow am I glad I checked because it looks legit and had lots of info. The reason I checked was because I thought that our credit card isn't about to expire and plus, you have to double check everything in this scammy world. How sad!

0 0 Reply

23 hours ago #1291603

2/21/2017 - Just got a letter that looked just like this. So the scam is alive and well. It didn't feel right to send my credit card number by mail (with a signature, even!) so I logged into my account and found that my credit card was in fact not expiring. Pure scam.

1 0 Reply

Nov 28, 2016 #1246906

This scam got me, too. 10 hotels booked in my cards number in Southfield MI. Chase Bank doesn't care neither does AT&T. The card never left my possession but, I filled out (reluctantly) the form and mailed it in approximately one month ago.

1 0 Reply

Sep 10, 2016 #1210744 Costa Mesa, California, United States

It has apparently resurfaced. I too just received a letter for AT&T Autopay. Letter saying auto pay isn't working and we need to send our credit card info with signature to this address. I never send my credit card info anyway. My concern is that obviously someone isn't handing out recent information on their customers. Otherwise how would this person know that we just started auto pa? Taking this letter to AT&T today. Unfortunately I think that some people may fall for this.

3 0 Reply

Dec 05, 2016 #1250418 Atlanta, Georgia, United States

11 10 16 - Received this in the mail so if scam it has resurfaced!

0 0 Reply

Aug 15, 2016 #1199326 Vacaville, California, United States

Wow,just recievecd one also,I have been paying on my debit card for two years,now they tell me that there are having issues with my card and I need to use another card for payment,really if that was the problem my bank would of notciefy me with and letter or phone call

3 0 Reply
Carol Samukawa

Aug 08, 2016 #1196471 Fremont, California, United States

Received regular postal mail today, 08/4/2016.
Exact words. return address
24400 Northwestern HWY Ste. 210 Southfield MI 48075-2485
Thank you for posting. ATT agent are clueless.....duh

1 0 Reply

Jul 24, 2016 #1189321 Redwood City, California, United States

I noticed a separate address on the back bottom of the letter and whn I googled, it came up with ATT PO BOX 5093 Carol Stream IL 60197-5093

0 0 Reply

Sep 22, 2016 #1216917

I've gotten this same piece of mail for about 3 to 4 years now.
Figure it I tear it up, it will cost them paper and ink. Not sure what else to do.

0 0 Reply

Jul 12, 2016 #1184026

What can they do? Someone unrelated to them is phishing for people's information. This is a matter for the police and feds, not AT&T. Try reporting it to the proper authorities if you want action taken.

0 0 Reply

Mar 25, 2016 #1133939

I'm on my 3rd one. Att claims all is OK.
Apparently their not following up. Will do nothing for now.

0 0 Reply

Mar 18, 2016 #1130022

I think I have received one of these scam letters today 02/18/2016. It has no phone contact number for questions to be asked.
the address listed is;
SOUTHFIELD MI 48075-2485

5 1 Reply

Mar 08, 2016 #1124232

I also received the same letters every week and I called AT&T several times. They told me just to ignore those letters. But it is quite annoying to receive the same letters again & again and AT&T is not doing any investigations about these problems. I don't think this is a good customer service. I sincerely hope AT&T will do something to stop it since so many of us are being affected by it and we are AT&T customers.

4 1 Reply

Dec 25, 2015 #1083753

Same happened to me. What we should do to block these rats to do it again?

6 1 Reply

Dec 21, 2015 #1081891

I recently received the almost identical fraudulent letter.

4 0 Reply

Dec 16, 2015 #1079895

Got the same letter. The quality of the printer used was not great. That was my first tip off. 2nd was no phone number. I canceled my account 4 months ago, but ATT did try and bill me an additional month and then "apologized" for the inconvenience.
Scarry part is the letter had my account number correct. ATT got hacked.

4 0 Reply

Dec 15, 2015 #1079331 Houston, Texas, United States

I just got the letter. Mine is even faker. The letter is all black and white. The letterhead including AT&T logo is black and white. FAKE. No company would cheaply print out their proud logo in black ink to their customers. However, I totally missed it. Instead of mailing back all my information, I logged in my account online to find out the credit card information is up to date. Be careful

5 0 Reply

Mar 14, 2016 #1127346

Mine too!
Where's my color ink?! I think I'm more offended by the cheap and lazy scam letter, than the scam itself.

1 0 Reply

Nov 18, 2016 #1242598 Fresno, California, United States

It happen to me to BUT they actually came to install services hiw scary I hads sTrang feeking when my tv did not work

0 0 Reply

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