Att - AT&T AutoPay Program: Action required on your account

Update added by user Dec 13, 2014

Still no action by AT&T!

Original review posted by user Aug 14, 2013

Received regular postal mail today, 08/14/2013.

Letter dated: August 10, 2013.

Return address for this mailing: AT&T Autopay Program

PO Box 5093

Carol Stream, IL 60197-5093 (Quite a bit of fraud registered here!)

AT&T Account Number: xxx-xxx-xxx- (missing numbers)?

An issue has been identified in our AT&T AutoPay program records for the AT&T (bogus) account number referenced above indicating that your credit card is due to expire.

Addressed from: 2315 Northwestern Hwy, Ste200

Southfield, MI 48075-7708

Google locates this location as being in the center of the intersection of: Lahser Road / Northwestern Highway, Southfield, Michigan, United States.

Return addressed to: AT&T AUTOPAY PROGRAM

2315 Northwestern Hwy, Ste200

Southfield, MI 48075-7708

Seems this scam/fraud has resurfaced since I don't see any complaints this year.

I do not have an account with AT&T so I knew this was bogus but I did attempt to report this to AT&T who couldn't be bothered!

Since this could possibly impact a person using AT&T services by signing up for this scam I find AT&T's lack of knowledge and interest in this information incredible and the reason why I and anyone I know won't use AT&T for anything.

This review is a subjective opinion of a user.
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Sep 10 #1210744 Costa Mesa, California

It has apparently resurfaced. I too just received a letter for AT&T Autopay. Letter saying auto pay isn't working and we need to send our credit card info with signature to this address. I never send my credit card info anyway. My concern is that obviously someone isn't handing out recent information on their customers. Otherwise how would this person know that we just started auto pa? Taking this letter to AT&T today. Unfortunately I think that some people may fall for this.

2 0 Reply

Aug 15 #1199326 Vacaville, California

Wow,just recievecd one also,I have been paying on my debit card for two years,now they tell me that there are having issues with my card and I need to use another card for payment,really if that was the problem my bank would of notciefy me with and letter or phone call

2 0 Reply
Carol Samukawa

Aug 08 #1196471 Fremont, California

Received regular postal mail today, 08/4/2016.
Exact words. return address
24400 Northwestern HWY Ste. 210 Southfield MI 48075-2485
Thank you for posting. ATT agent are clueless.....duh

0 0 Reply

Jul 24 #1189321 Redwood City, California

I noticed a separate address on the back bottom of the letter and whn I googled, it came up with ATT PO BOX 5093 Carol Stream IL 60197-5093

0 0 Reply

Jul 24 #1189318 Redwood City, California

I have now received 2 of these letters. Glad to find this notice as I suspected fraud

0 0 Reply

Sep 22 #1216917

I've gotten this same piece of mail for about 3 to 4 years now.
Figure it I tear it up, it will cost them paper and ink. Not sure what else to do.

0 0 Reply

Jul 12 #1184026

What can they do? Someone unrelated to them is phishing for people's information. This is a matter for the police and feds, not AT&T. Try reporting it to the proper authorities if you want action taken.

0 0 Reply

Mar 25 #1133939

I'm on my 3rd one. Att claims all is OK.
Apparently their not following up. Will do nothing for now.

0 0 Reply

Mar 18 #1130022

I think I have received one of these scam letters today 02/18/2016. It has no phone contact number for questions to be asked.
the address listed is;
SOUTHFIELD MI 48075-2485

2 1 Reply

Mar 08 #1124232

I also received the same letters every week and I called AT&T several times. They told me just to ignore those letters. But it is quite annoying to receive the same letters again & again and AT&T is not doing any investigations about these problems. I don't think this is a good customer service. I sincerely hope AT&T will do something to stop it since so many of us are being affected by it and we are AT&T customers.

4 0 Reply

Dec 25, 2015 #1083753

Same happened to me. What we should do to block these rats to do it again?

6 0 Reply

Dec 21, 2015 #1081891

I recently received the almost identical fraudulent letter.

4 0 Reply

Dec 16, 2015 #1079895

Got the same letter. The quality of the printer used was not great. That was my first tip off. 2nd was no phone number. I canceled my account 4 months ago, but ATT did try and bill me an additional month and then "apologized" for the inconvenience.
Scarry part is the letter had my account number correct. ATT got hacked.

4 0 Reply

Dec 15, 2015 #1079331 Houston, Texas

I just got the letter. Mine is even faker. The letter is all black and white. The letterhead including AT&T logo is black and white. FAKE. No company would cheaply print out their proud logo in black ink to their customers. However, I totally missed it. Instead of mailing back all my information, I logged in my account online to find out the credit card information is up to date. Be careful

5 0 Reply

Mar 14 #1127346

Mine too!
Where's my color ink?! I think I'm more offended by the cheap and lazy scam letter, than the scam itself.

1 0 Reply

Nov 30, 2015 #1071675 Torrance, California

Got this letter today and it was not a scam. I had to update my cc info for my Autopay account.

0 3 Reply

Nov 30, 2015 #1071773

If your letter was the same as the one posted by the rest of us you were scammed and, If it wasn't, why did you post here?
Since you posted as anonymous perhaps you're the scammer!

3 0 Reply

Nov 28, 2015 #1070694

I'm sorry to see that this scam has been allowed to continue.
AT&T has found it easey to ignore it's customers by handling us on a "one-on-one" basis. It would be disruptive to their business model if they were to acknowledge "publicly" this scam exists and and has been allowed to continue. If they were to take action on this, they would open the door to further issues... Like terrible support and customer service.
DoNotIgnoreUs - DNIU

1 0 Reply

Nov 28, 2015 #1070674

Received this notification for the second time November 2015! SCAM still going on! You would think the postal service would get involved.
I did contact AT&T and they told me it was a scam and to disregard it.
There being NO phone numbers to contact customer service is a give away.

1 0 Reply

Nov 15, 2015 #1064113

I also received the same letter, dated 10/16/25. I almost mailed it in out being too lazy to go through hassle of verifying but something just did not look right and so I googled it and four you all.
There was no phone number on the letter which seemed odd.
Thanks all.

2 0 Reply

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