Fort Garland,Colorado
Not resolved

Update by user May 28, 2012

On May 15, 2012 AT&T sent a refund of my minutes that I bought.

Original review posted by user Apr 27, 2012

I went on the AT&T Website to see if they had coverage in my area for their "Go-Phones". The Website showed that they do have coverage in my Area.

I bought their Phone, Charged it, Activated it. And then used that phone to put minutes on the phone. After the money was added to my phone, AT&T sent a text message to me, Telling me to switch off my phone and then switch it back on. I did that and then the phone would only work for 911 calls only.

Along the top of the screen (On the phone), Were two Icons, Meaning (1): 5 Bars antenna signal. Right next to it was an Icon Meaning (2): No Service available.

I Called them, Requesting my money back, They told me I needed a better phone. Bait and Switch!

I wrote the company a letter and requested a refund. They Ignored My Letter.

Product or Service Mentioned: Att Phone Service.

Monetary Loss: $50.

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