AT&T Nightmare you won't believe
I called to have the Dsl internet installed at my office (they were the only ones in the area) the appointment was scheduled for certain day, which I waited all day at my office, finally around 5:30pm I called to see what was going on and they told me they re-schedule for the following week, no courtesy phone call nothing. I have already paid for my office rent and other utilities, so I and 6 employees couldn't work for a week. I fought for hours with them to get some kind of credit. Finally they decided to credit $250 which it was going to be reflected on my first bill. When I got my first bill….nothing, I called them and nobody knew anything about it, one of the representatives said "maybe in the next bill" but I did not want to pay my bill because I didn't want an excuse like "but you already paid your bill" and then lose the credit that I was promised to. Second bill came and nothing, called them again, nobody knows anything, they do not want to credit, there is nothing they can do but me paying the bill, third bill came and again nothing, called them again, finally someone agreed to credit for one month, so I paid my total due balance but one of the incompetent representatives forgot to do the adjustment so it still looked like I owed one month so my internet got disconnected 3 days later, when I was on vacation. So I called them again to let them know about the mistake but they said I had to pay for the reconnection fee. Again fighting for hours on the phone with 5 different people, until they realized it was there mistake so they issued the order for the reconnection, 3 weeks went by, promising I was going to have the internet back on every single day, promising call backs to let me know, I never got one of them. They always bumped me to 4 or 5 different people, who would tell me the same, yes tomorrow for sure.
Worse customer service I have ever experienced, they promise and promise and nothing, they do not care about the customers and small business, I don't understand how this company is in business, they just take advantage of people because sometimes they are the only providers in certain areas.
Product or Service Mentioned: Att Internet Service.