It's scam. They deny having this FCC-mandated program.
They deny, cheat, and steal. Even though this program is advertised on a daily basis through the internet and TV. After being a long-term customer of AT&T, I cancelled their service. I'm done.
They've plucked that last nerve. They are the WORST. They treat their customers like ***. Their "outsourced" call center gives you attitude.
No doubt they probably treat their employees like *** too.They don't care. All they care about is the money and how much *** they can get away with. They get fined by the FCC, pay millions in fines.
But they don't care. A customer is just another number to them and they don't have any desire to improve their horrible customer service, antiquated systems, and overpriced bills.
Product or Service Mentioned: Att Internet Service.
Reason of review: Bad quality.