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2.2

We switched to Att in October 2016 "easy simple transition" ALL LIES! we were told that our gift cards for the switch should arrive within three months.

Well now its Feb. 2017 and we have yet to receive them.

come to find out we were never told that we had to submit an application within the first 30 days in order to receive them. We submit the paperwork in Jan 2017 because the first rep said we could because we were never told what to do and now they are saying we still can not receive our cards to pay off our Sprint bill and every time i call i am put on hold for hours or redirected to the original prompts.

Reason of review: Poor customer service.

Monetary Loss: $1238.

Preferred solution: My gift cards so that i may pay off my sprint bill that is on its way to collections......

ATT Pros: I thought i was getting a good deal.

ATT Cons: Bad managerment, No problem solving skills, Deceptive sales tactics.

Location: 11117 Buchanan Trail E, Waynesboro, PA 17268, USA

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