Wellesley, Massachusetts
1 comment
Not resolved

I called ATT for upgrade of my phone, Customer Rep committed me some price & said he ll call back with all the information in 10 mins, past 15 hrs no one called so far.When I tried to reach ATT again the other Rep on line said he can't honor the price offered by 1st Rep.

Related: Att - At&t

The price 2nd rep offered is 7 folds than the original price committed to me.

I asked to connect me to the supervisor or manager which the 2nd failed to do so.Put me on hold for couple of mins & finally said supervisor can't come over the phone.

Review about: Wireless Service.

Review #328072 is a subjective opinion of a user.

PRODUCT OR SERVICE Att Phone Service
Reason of Review / Monetary Loss Not specified / $350
Preferred solution Not specified

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ATT Customer Care
#508225

I'd like to try to help with your upgrade, I apologize for any conflicting information.Please send an email to ATTCustomerCare@att.com with Sans424 in the subject line.

Include your account and contact numbers and I will review and follow up with you.

I will be in the office until 10 CST.Thanks, Algeria-AT&T Social Media Manager

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