Mentor, Ohio
Not resolved

I have been a customer of AT & T for many years and I have had numerous issues with their pricing and unscrupulous ways. They will always try to sneak price increases almost every few months. When you call and threaten to drop their services, they always send you to customer retention who inevitably will offer discounts, some with contact commitments to bring your bill back to where it was all along.

This last incident was a clear bait and switch.

I contacted AT & T to find out why my plan which had been just corrected a few months ago had again started to climb. When I told them I wanted to leave, they switched me to customer retention. After about 90 minutes of discussing options, I was convinced that a switch to U-Verse, but with the Direct TV will be a much better option and that it would save me about $40 per month. I was assured over and over that my services would remain the same and that my total package would now be $129 per month plus about $10 in tax. I decided to take the bait and commit to the two year contract. A couple of days later AT & T sent me an email with my new monthly billing. Price listed was $150 per month which is only $27 less then the basic service that I have been paying for and not the $40 savings. When you add in the cost of having to pay for the shipping of the new Direct TV equipment, my monthly savings were even less.

To top it off, the service rep gave me a phone number to call to get back in touch with him or his supervisor. I have called that number for three days and 5 calls and have left message which nobody ever returns. I will only keep my AT & T service only long enough to get my Antenna and my Volp internet phone going, then I will shop for a good internet only service and cut the cord.

Product or Service Mentioned: Att Tv Package.

Reason of review: Pricing issue.

Preferred solution: Deliver product or service ordered.

ATT Cons: Are the worst-so disappointed, Amount of time it took to not resolve this issue, Did not honor the agreement, Horrable.

  • Att Uverse Bill
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