Welcome to AT&T where customer service doesn't exist. We have the right to change and/or alter your contract without your consent.
When we use the sales pitch "UNLIMITED" data, it is our way to bait you in. We will then eventually switch on you, because there is no such thing as UNLIMITED at AT&T. When you see weird charges on your bills *ahem* "taxes" *ahem* "phantom data usage", it is not our fault and there is NOTHING we can do about it. Even when caught red handed, it is never our fault.
We like to blame the system. If you receive drop calls, our TOWERS ARE DOWN (AGAIN). Our AT&T reps are paid to do nothing. Not like they would know what they're doing anyways.
Therefore, don't bother calling us. If you decide to call anyways, don't hate the hour long wait, the 5 time transfers explaining and re-explaining to different reps your reason for calling, and/or the accidental disconnections. WE DON'T CARE! We make extra from the people who are too busy to look over their bills each month.
Thank you very for NOT calling AT&T. We hope your problems will resolve on its own. Don't bother contacting Better Business Bureau because we paid them off. Btw, read the fine prints on the contract that we changed without your consent.
It is our best defense. =)
Product or Service Mentioned: Att Phone Service.