I signed up for AT&T DSL internet service, at a price of $30/month with a $36 connection fee. A friendly tech showed up, said he didn't need anything from me, and that he didn't even need to come into the house.
The internet was spotty and slow, download speeds are terrible, but it does work.
When my first bill came, it was for $143.96, more than twice the amount agreed upon for the month. There was a huge charge for deregulated wiring, which the tech never mentioned; there was another charge for a BYOM kit, which is not explained at all. I believe it to be for a packet they sent me in the mail with an extra cable, which I never asked for, was informed about, needed, or used.
I have since spent nearly 4 hours on the phone attempting to get in touch with someone helpful.
("please note, we are experiencing unusually high call volumes, so you may have a long wait time." - if I hear it every time I call, it isn't unusual anymore. It's a sign that your customer service is terrible and you need to fix it) The policy among AT&T reps seems to be "I don't like this person, his problem is complicated or he is upset; I'll transfer him or hang up on him without notice." I'm currently still on the phone as I write this.
Product or Service Mentioned: Att Internet Service.