New York, New York
Not resolved

If you are frustrated with AT&T I will join your club! Their customer service is absolutely horrible! Once they have you locked in a contract, the "honeymoon" ends. I had a passed due bill, which I decided to pay online (don't know why, website NEVER works properly). I selected the option to pay the passed due balance, which automatically selects the amount you are going to pay, in my case about 145. Everything goes through fine, I successfully bring my account up to date...or so I thought. Following month I receive a bill for 120+ when it should be in the 60's or 70's. I call customer service and they said I had not paid the entire past due amount on the previous bill!!! I say that's absurd, since I had specifically selected "pay passed due amount" which the website automatically selects the amount of money to be paid. All claims fell on deaf ears... no, non-caring ears. SO FRUSTRATING! I call back at another time to see if I get different results from a different agent, no such luck!

Their website is another issue, the links never work properly, and if there's an error on it, you end up paying for it. AT&T is company that doesn't care about the consumer, and they have the power to make your life miserable, and they use it!! Then they make it expensive to be released from your contract, not to mention the possible effects on your credit, so you feel trapped!!! I know that probably nothing can be done, there are many of you in the same or worse situation as me, but I needed to vent anyway!!! (By the way, good luck trying to file a complaint on their site!!!)

For all you frustrated AT&T customers out there, I feel your pain.

Funny, I just finished reading a story about kings and knights and beasts, almost feel like crying out "ALL YOU SUFFERERS OF INJUSTICES! LETS UNITE OUR VOICES AND TAME THIS BEAST! least I can dream, right?

Product or Service Mentioned: Att Customer Care.

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