I moved in to my new house and needed internet service. Where I live, I have one choice, AT&T.
I called to get a quote and schedule installation. I was pleasantly surprised when I learned they were having a special and all speeds were available at the same low price of $14.95-$19.95 (It's been a year or so and I cannot remember the exact price quoted). Nonetheless, I have yet to be charged even the $19.95 per month. It was $40 something, so I called and they told me I just needed to wait for the promotional rate to be credited to my account, so I did.
In the meantime, I got disconnected and charged $30 to reconnect plus total past due...TOTAL. No discount or promotional rate at all. Finally, I see a credit on a bill and it gets lowered some but not down to original quote. So I sit on the bill again (presumably awaiting promotion to "kick in" again.
It never did. I've been going through this for over a year now. When I call them, I get disconnected, transferred and never, ever get a resolution. So then I get disconnected and charged $30 reconnect again and again.
Just today spent almost an hour on hold, calling back, telling my story to 4 different reps and eventually gave up after disconnected again. Clearly it's a call center who doesn't give a *** about customer service. I was promised a rate and I want that rate. They promise you the sun when you're a new customer but then nobody makes good on the promise.
It's fraud, robbery and allowed! I'm pissed.
How can I hold AT&T accountable? What do I do?
Kelly in KY
Product or Service Mentioned: Att Internet Service.