I called AT&T today to cancel my home phone. I have been on hold for more than an hour and am still currently on hold.
This type of service is unacceptable. There is no valid excuse for this. They can afford to charge outrageous fees for their service, but cannot provide decent customer service to their customers. No one has that much time to spend waiting on the line.
What a crock! That's probably why they make you wait so long, so that you will get frustrated and hang up.
I will never use AT&T again and will tell everyone I know about my experience. Boycott AT&T!!
Product or Service Mentioned: Att Phone Service.