Att - AT&T damaged lawn sprinkler system/plumbing costing >600 no response

3077 of 4340 Att reviews

In January my internet and home phone went dead>>AT&T came out to repair>>placing a temporary

line arose driveway and lawn. 4-5 wks later they came out to bury the line and in so doing broke my

irrigation lines in 2 places and damaged the wiring to a valve and separate solenoid. A water leak developed and Gwinnett Cty water was called to repair>> they dug up my front yard and informed me to

call a plumber to assess. They came out and charged me $300 to inform me it was my sprinkler system>>

the Huron sprinkler co came out and replaced solenoid and some damaged pipe. System checked out>then the next week failed again>>another service call was needed>>to repair damage wiring and pipe>>actually have a photo of phone line traversing a break in my sprinkler PVC. I have called AT&T 4 times now last call was on hold for 40 min and discussing my problem with 3 different departments>>was then cut off as I was to be transferred to "escalate" my complaint!! My bill for internet, home phone and cell service is over $400 per month>>I would expect to recoup the over $600 I have had to pay to repair

the careless repair job by the AT&T workers. So far I have experienced nothing but customer NO-SERVICE!! Help me please .

Michael C Scott Atlanta, GA

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Phone And Internet Service
Review category
Telecommunications
review #310832 by
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3077 of 4340 Att reviews
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ATTCustomerCare

Apr 10, 2012 #463537

Mscott79 - I am very sorry to see what happened with your sprinkler system. I will be happy to assist you with getting this issue resolved. Can you please send me an email with your account number and contact number to ATTNancyM@att.com? In the subject line please put Mscott79. My office hours are 9 am to 6 pm EST. Thank you, Nancy AT&T Social Media Manager

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Set the record straight

Apr 09, 2012 #463225

It was a contractor who came to bury your drop. AT&T no longer employs people to bury drops. Complain about this!! AT&T employees care about the customer; the contractors do not. Always ask if the person is an employee or a contractor be it a field technician or a phone service rep. AT&T is taking the low road and hiring contractors who do not care about you the customer.

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